Self-Hosted Q&A

Ever since Command Center was equipped with client side caching enhancements we occasionally get customers on the phone who ask us if there is something wrong with the backup environment, because they are missing client computers in Command Center. Even while running the latest maintenance release for FR11.21. When we logon to Command Center as platform admins we do see the client computer(s) in question, so we just ask the customer to perform a CTRL-F5 hard refresh of the client-side cache. Checking the server side log (CVEntityCache) reveals no errors whatsoever.Now I hope to hear from other Vaulters if they have experienced this same issue and at what frequency. Reason for asking is that it "hard/impossible” to reproduce and if the customers knows the CTRL-F5 trick than next time they will most likely not call you anymore because they know the trick, but this of course does not fix the real issue.

Can you still run the new documentation that was introduced in FR21 offline? 

Hello, did someone know or noticed that the information regarding how many streams can be handled from a media agent is gone on the documentation and can someone explain why and provide us the needed informations please ? https://documentation.commvault.com/11.22/expert/111985_hardware_specifications_for_deduplication_mode.html many thanks for your replys on this topic Cheers Philipp

Hello When we work with a tape or any standard storage it s possible to validate a backup with this commandarchecker ‑tdsvhttps://www.ibmbigdatahub.com/blog/are-database-backups-safehttps://www.ibm.com/support/knowledgecenter/SSGU8G_12.1.0/com.ibm.bar.doc/ids_bar_101.htm But this does not work in front of CommVaultDoes someone know how to do the same with Commvault ? Thanks  

We do Intellisnap backups of some of our SQL databases. Once a week we do a integrity check on a snapshot also and it works fine.My question is what SQL versions can we use as proxies, does it have to be the exactly same SQL version or can it be a later version of SQL? I’ve not found that documented.BRHenke

We have an active program to discourage the use of the CommCell console. Reason is that it is not supported in combination with SAML and reseller mode and additionally we want to move everyone over to Command Center. This is a big change and people are pretty bad accepting change so it is not always easy and they use a lot of features…… I will not move towards a discussion around feature adoption in Command Center because I do not want a like-4-like move from the CommCell console to the Command Center but I do miss something related to the ability to perform data refreshes and/or scheduled restores to validate the ability to recover data.Customers need to proof that they are able to recover data for auditing purposes. Additionally they also use backup/restore to perform data refreshes for testing purposes and I currently have no idea how to accomplish this without the CommCell console. Only way I would know is to script it through the API but to me these use-cases are fu

Has anyone been able to locate any data or has anyone attempted encrypting the CommServe database through SQL?

What would the filter look like when I want to skip all or a certain local zone in a Solaris global?I want to seperate the  global from the local and backup the local zones separately.Global is called S123, local zone are called sz34 and sz56.

Team,Does anyone has configure backups for MongoDB instances with SSL configuration.I followed the documentation available at https://documentation.commvault.com/commvault/v11/article?p=133382.htm but this is not working. Regards,Mohit

I have changed the content of one subclient (new data paths). I used till now the sequence Synthetic Full & Incremental Backups. Do I need to perform the Full Backup (in order to cover the changes) before I switch again to the original sequence Synthetic Full & Incremental? I’m pleased about every tip! :-)

Hi Community, This is my first post on the community.  We are looking to backup SharePoint Online through Commvault, but I’m unsure how to go about this?  Is it done through the Commcell itself or can it be done through the Web Console.  I don’t see Solutions\Applications\Office365 to do it this way.  if anyone has a step-by-step guide it would be greatly appreciated. Kind regardsTony

We backup all of our O365 group mailboxes with the exchange mailbox agent and the dynamic content „All O365 group mailboxes“.We configured modern authentication. If a backup is running, then commvault will add the service account as a member to every O365 group without an owner or only disabled owners. This does not happen for groups with a valid owner. Can anyone explain, why this happens? In the job log I found only „GetO365GroupOwnerAny - Found 0 owners for groups“.

Is it possible to override default vCenter FREL for guest file restore in Command Center? It seems to be Commcell Console-only option.Also, it would be great if we could add FREL to a VM Group (same as we can add Access Nodes).Using single/default FREL in multiple-cluster vCenter can be technically impossible. SW: 11.22.9Thanks! 

Short version of the question: Does modifying a file in Commvault reset the 1-year retention?In our environment I have daily incremental that roll into a weekly synth full that roll into a monthly synth full. That monthly is kept for 1 year so at any given point I have 12 months of Monthly synth full jobs.Our retention is set to 1 year.  “For 365 days Keep Monthly Full”So I create a file on 01/01/21 and the daily incremental job runs 01/02/21 and backs the file up.It then should be part of the weekly synth job and then part of the monthly synth full job for January, correct?That file then would be available (unless modified) until January 2022 when the next monthly synth full runs, Correct?The question that was asked is unless a file is modified will it expire after 1-year?If the file is modified on 9/1/21 then it would go through the daily incremental > weekly synth full > monthly synth full and retained until the 9/1/22 job ra

I was checking the documentation regarding Command Center and SAP For Oracle (brtools).This leads,for example, to this:https://documentation.commvault.com/commvault/v11/article?p=112509.htmThis redirects you to the SAP for Oracle documentation, fine: https://documentation.commvault.com/11.21/expert/21968_sap_on_oracle_restores.htmlBut...the SAP for Oracle documentation only mentions Java console & command line restores/database copy.Nothing is mentioned regarding the Command Center.Where is that information? I’m mainly looking for the status of the Oracle in case of a db copy. Should it be stopped/started/mounted/notmounted state, in case of restor

Hi , i try to perform a granular restore from a MS SQL  i‘ve  systematicallyt his error : “Granular restore is supported for blocklevel and snap backup. database selected doesn’t qualify for SQL granular restore i enable block-level backup ( Optimized for File system with large number of small files (Block-LevelBackup  check box) in subclient.i try with VSS and not. i checked prerequisites and all is done.i missed soemthing ?thanks for help 

I’m setting up Activate to hopefully use for my company for file share optimization.  My initial storage which was about 600GB is space is now full.  I have not been able to determine in the configuration settings how to modify or add new storage to the current index.  I’ve even attempted to create a new index server but it will not let me use the same node (media agent) as before so that I can assign new storage.  In this case the local F: drive.  Does anyone know where the configuration is for me to modify the target of Activate index files?

Hi, Is this report working for someone?When we want to use it, the drop down boxes for commcell/clientgroup are empty. (11.21)  

Hello,Any smart ideas on how an MSP could delegate Plan choice on a per VM / DB / FS / etc..  level?    E.g.  have customer choose the right Bronze/Silver/Gold plan for VM’s, databases, etc.Command center obviously has the functionality to assign plans, but… it involves dealing with creating individual subclients first etc, since that today is where you can apply a plan to. In my situation, the IAAS infrastructure is shared, and data is organized into subclients from an infrastructure point of view (datastore, cluster, resource pools, etc).    This infrastructure is shared across different customres.Customers don’t have access to the hypervisor/subclients on CommVault for obvious reasons. Creating subclients per VM (by the MSP), just so that you could assign an individual plan to is obviously not the right way to go. (scalability, performance, scheduling, burden/overhead on the clients & infra).Looking forward to any sugges

Hello Everyone We run a frequent patching schedule and we are asked to make sure that we have latest backups available for those servers. These servers belong to multiple subclients and we are at the moment manually triggering the incremental backups for those subclients and this takes time as we have to initiate the backup of whole subclient even if only one VM is being patched out of those lets say 20 VMs.What is the best way to approach this without moving the VM out of the subclient.? Or is it possible to trigger incremental backups for selective VMs inside a subclient. We are at SP20. Thank You 

We are running on V11 SP19 and all our media agents are running on Windows 2016Initially AUX copy performance was at peak 3TB/hr to 7TB/hr, gradually it performance degrade and now AUX copy job running at  300GB/hr to 500GB/hr. One this I found DDB verification job is not completing at all. Any support much appreciated

Question: What are the pros and cons of using the “Use VSS” setting in the sql server instance properties.What is the real difference between traditional backup methods and vss full backups when using NetApp and Intellisnap to backup MS SQL Instances?

https://documentation.commvault.com/commvault/v11/article?p=7877_1.htm I was wondering what this fix is about that can be downloaded from https://cloud.commvault.com/webconsole/softwarestore/store.do#!/147/0/15365 . Is this to be able to see the check box on the media agent or is this a report. If it is a report is can someone please share a sample output of it please?

Does Commvault have the ability to backup image a physical device? One of our physical computers computers just had a false quarantine hit it due to our AV. Now our machine is corrupt and we have no image of the machine and need to reinstall and configure the software. Normally, I would just use something like Ghost or Accronis but I am thinking of how I can use Commvault to doe the same. 

Hello CommunityIs this procedure https://documentation.commvault.com/commvault/v11/article?p=129268.htm equivalent to using a network topology (network gateway for instance so that the traffic is tunneled through a single port 8403) and enabling the checkbox “encrypt network traffic” on the network topologies dialog box? Also what should one observe in the network summary on the commcell level to verify that these settings “automatic tunneling and encryption for network traffic”  are in place?