Self-Hosted Q&A

Hello,My Commvault environment is v11 SP16.On a lot of my servers, Java is installed in C:\Program Files\Java.Does Commvault rely on this or does it use the JRE within the ContentStore folder?Thanks in advance.RegardsFergus 

hi guys, we have an issue with one of our Oracle VMs. The VM is not really big, the backup data is 1-2 gb in size (size of application). Compression rate is ~70%.96% of the time the backup is in read phase. The backup take around 30 minutes. The disk is really busy inside the VM. When the backup starts we see 20-30k read IOPS and 100% busy state, which I can’t explain. We can see it on full backups and on incremental backups of the default subclient.We already limited the read throughput with the RATE setting inside CV to 250MB/s. (before we saw 800-900 MB/s read). Anyway, this do not help with the high read IOPS at the start of the backup. We see this high IOPS for 30-60 seconds and then it falls to 500-1000 during the rest of the backup.Anything we can do to limit the READ IOPS in this case? What is the reason for such high read iops for this small database? What exactly is happening at the start of the rman backup? On the backend storage I can not see any bottleneck. We use All Flas

Hello friends,I have two questions, maybe more of one statement and one question.It’s still true that if I change the encryption in a stg policy copy it’s only new content that get’s the new encryption and any older will keep the original encryption. Am I right here?Currently we have the setting “Do not deduplicate against objects older then” 180 days enabled.Retention for the policy is lets say 730 days.If we where to change the encryption for that stg policy copy, it would take 360 days before we would have no referenses to the “old” encryption? Or would there be jobs with the “old” encryption throughout all 730 days?Not sure I describe the question in a good way.. BRHenke 

Hi All, Recently I gone through some of the great discussion about Plans in the forum and also tried the same in our environment. But, at few areas I struggle to figure out the solution and looking helps.I understood that Synthetic Full backup schedule is automated and it run for every 30 days. But, where can modify it according to my environment. How the data aging will be impacted if I haven’t enabled the Full backup option How can I create a Plans for OS specific  and how to restrict the windows or linux client should be added into that Plan like schedule policy. How can I enable the 1-Touch recovery option at plan level How can I schedule a AUX copy as I couldn’t find option for sync copy. By default it takes 1 cycle for all the backups. How can make into 0. Because in our case, we have daily INC and monthly Syntactic full backup and there is no full for VM/FS agents. How to split up Backup Window for Primary copy and Aux Copy How to disable client association into Base Plan and

Is anyone out there taking CommVault data and either pushing it to… or pulling it from Service Now?  I would love to take the reporting capabilities of Webconsole and put them into Service Now inside of my asset management space.  I’d love to be able to build a space inside of Service Now where my customers can get their most FAQ’d questions that they ask my team.  The biggest issue we are having in this is the lack of support for integration from CommVault itself.  Only since FP21 does CommVault allow multiple CommCell support but there is still no internal integration between CCID’s for a singular repository of “fact” that could then be queried against.  In fact the only way CommVault has gone on record to support this endeavor is to setup a MID server contact for each CommCell and then force me (customer) to support all of its integration.   In my opinion, all of this could be avoided if webconsole was able to be integrated with Service Now where webconsole would do the work and Ser

I would like to save the backup summary report from webconsole in network share on a daily basis. Is anyone know how to overwrite the report each time when the report gets created?

Is anyone using Tenable Nessus agent in their environment? Have you noticed any issues with throughput for your backups? I ask because we have it installed on our Commvault servers and it is affecting the network but I'm being told that Nessus agent does not interfere with day to day operations. I ran a library throughput trend report with Nessus agent installed, uninstalled and reinstalled, there definitely is a issue there. Anyone else having similar issues?

We recently set up a CommCell in our dev environment and SSO appears to keep failing attempting to sign in to the comcell console. when I try to launch the CommCell. It attempts to SSO then fails and prompts us to enter our password. Entering our passwords is not a long term option as we need to authenticate our accounts using certificates on a smart card(how we rdp to the commserv). We have tested entering a password and it does successfully authenticate to the main domain that we set up in the security section of the CommCell.We have our main domain with our authenticating groups and the dev domain where our CommCell is joined. We also have SSO set up identically to our other CommCell’s in our production domains per https://documentation.commvault.com/commvault/v11/article?p=3793.htm .  I also tried validating the user account in the domain settings and it validates successfully without issue, so I am not entirely sure if it is a networking/domain issue. I have also examined the EvMg

Hi When I look at the VSA backup of a Linux system, I don't see any data in some directories, such as /dev. Is this a bug or do I need to adjust something on the fbr ? We used Commvault SP20 and the fbr was also updated to the version for SP20.RegardsThomas

Hello,I upgrade the Commserver from version 11 SP 13+ to 11.22.13.Someone already had a problem like thatand the Job 27641Job 27641 had no problems: Message in Commserv: 

Has anyone managed to create a Teams application?I’m getting account@domain does not have a valid license, please assign valid Office 365 license to the user when creating the app after is has gone through the authorize step. The screen for the last step also shows “An error occurred while acquiring the token.”The account I’m using is a global admin and has a basic O365 license. I can log in and send/receive mails so it is licensed. BoL is severely lacking on content on how to create an Office 365 Teams app in Command Center but what is there shows the requirements which we seem to have met. We’re running CV 11.22.18.

Can someone please confirm whether or not content indexing is supported against synthetic full backups?  We have a single Commvault resource that seems to be implying that CI is NOT supported against synthetic full backups, only traditional fulls and incrementals, and this doesn’t seem to be documented anywhere.  Thank you.

Over time (about 8 months) the full backup duration time increases from 0,5 to 4,75 hours and with that seeing the average throughput decreases from above 300 Gb/hr to about 35 Gb/hr.Recently the Oracle instance restarted spontaneously as the full backup tried to start. After this the backup time and throughput are performing well again.Oracle 12.1.0.2, Windows 2012 R2, Commvault 11, size DB grow in this 8 months from 133 to 155 Gb.What could have caused this performance decrease and more important are there ways to prevent this and monitor (of course, now we know we keep an eye on the statistics) or is this a known issue?

Hello,Good Afternoon.I´m having trouble installing an agent on a MS Windows Server 2019.The user is Admin local on the server  Error:  

Hi,is there any report/query to find Schedule Polices which have one of following enabled (instead of each via GUI)?“Start New Media”“Mark Media Full On Success”We are investigating an increased usage of LTO tapes as the amount of data is nearly constant.

Does anyone know where these alerts are coming from?  I know that CommVault has turned on some alerts that cannot be turned off AND that my company is having a great deal of trouble with the accuracy of reporting coming from cloud.commvault.com so I’d like to keep my reporting in house until the company can stabilize a bit in that department. For now I’d just like to turn off all reporting from webconsole and cloud.commvault.com.  I think we’ve killed everything from cloud.commvault.com (extremely messy) but we aren’t sure where these are coming from.  Hello,This is a notification for the alert Alert for Health Parameter [Low Disk Space] of CommCell [] that is set on the report Health Report..Storage Policy Disk Usage of CommCell is at Critical statusAlert triggered for Criteria:·  Low Disk Space status is criticalOutcome:Storage Policy Copies:Total: 13  Good: 11  Warning: 1  Critical: 1  Remarks:Add more disk space to the Disk Libraries or revisit the Retention settings and Data Aging

 Following the Commvault documentation (https://documentation.commvault.com/commvault/v11_sp20/article?p=134884.htm) regarding table restore on Oracle CDB environment I get the following error when I run the RMAN script: channel ORA_AUX_SBT_TAPE_1: starting datafile backup set restorechannel ORA_AUX_SBT_TAPE_1: restoring control filechannel ORA_AUX_SBT_TAPE_1: reading from backup piece c-2205816741-20210402-00channel ORA_AUX_SBT_TAPE_1: ORA-19870: error while restoring backup piece c-2205816741-20210402-00ORA-19507: failed to retrieve sequential file, handle="c-2205816741-20210402-00", parms=""ORA-27029: skgfrtrv: sbtrestore returned errorORA-19511: non RMAN, but media manager or vendor specific failure, error text:   sbtrestore: Job[0] thread[26902]: Restore: GetBackupInfo() for Archive File[c-2205816741-20210402-00] failed.failover to previous backup below the RMAN script executed:RUN {ALLOCATE CHANNEL dev0 DEVICE TYPE SBT_TAPE PARMS 'SBT_LIBRARY=/opt/commvault/Base/libobk.so,ENV=(Cv

Hello it’s me again :)Is anyone have tried to deploy a custom package with ansible ?I would try with my colleague but actually  it does not work.here is the portion of code we use to deploy - name: Install and register Commvault Agent  win_shell: c:/sources/Commvault/WinX64.exe /silent /install /silent  args:    executable: cmd  become_method: runas  become: yes  become_user: "{{ ansible_user }}"  when: not CVserviceresult.exists  register: CVinstallresult It seems that we have somme issue and the installer is not executed.If anyone has a piece of code that work it will be very appreciated :Thanks !

Hello,I want to find the equivalent command as "commvault -csname" that was use on Unix client to get the hostname of the commserve used. Does the same command for Windows exists ? It is for use with ansible. Some client are not installed correctly the commserve Hostname stay at @@commserve@@. we Want the check on the client the name. If the name is @@commserve@@ then we Will reinstall automatically. Thanks !

Hi all,I just installed Unix based Media agent and facing this problem when I check readiness from Commserve Commcell Client connectivity status not ready for MediaAgent Client not ready with error 1. Communication failure between Client cvlt and the CommServe. Error returned is:Internal error occurred -5. Please retry the operation. Media Agent not ready with error 1. MediaAgent is offline. Please check if the MediaAgent is reachable and this product's services are running Have you ever experienced the same

Hello, I have created a custom package I launch it with this command : start /wait C:\CustomPackageLocation_Win_FS\WinX64.exe install.xml /silentall run fine in silent mode except that there is a Window appears and I need to validate the checkbox.any idea to avoid that this window appear ?Thanks  

Hell CV Community I have what I think might be an issue.  One of our team updated to SP 11.21.34 from SP 11.20.36.  However what we have noticed that all our Hyper-V hosts (physical servers) need a reboot due to one of the hotfixes that came down with the SP which is as follows“Install/Upgrade of package: [dotnetfx462] required a reboot. The job will resume after the reboot. To resume the job immediately, resubmit the job with the 'Reboot Client' check box selected”.  My main question is, will this be an issue having a load of servers on a different service pack from others?  It is not feasible to reboot all the hosts as part of the upgrade as these servers host Virtual servers which host live servers.ThanksTony Q

Hi all, Configuring Ransomware Protection for a HyperScale MediaAgent is documented here:https://documentation.commvault.com/11.23/expert/126092_configuring_ransomware_protection_for_hyperscale_mediaagent_02.html . This includes taking a backup of /etc/fstab. Pausing and Resuming the Ransomware Protection is documented here:https://documentation.commvault.com/11.23/expert/126097_pausing_and_resuming_ransomware_protection.html However, we also nee a “rollback plan” in case we run into issues and want to rollback to the previous state (before enabling Ransomware Protection). Any documentation on that? Thanks!

Hello Guys, The customer is getting the following error trying to login to Commcell Console Logging in with a local user gives the same error. Any ideas? Rgds,Kamil

Hello,I am trying to find the web page where are the sizing for Large and Extra Large Media Agent on AWS and I don’t find it. this screenshot was sent by a Commvault PS.  Thank you !