Self-Hosted Q&A

The file system backups are showing as successful(no warning) however failing to protect some of the files; I  am wondering why the job is not completing with partial sucess and showing it as a VSS issue.  Is that becuase there are no application specific vss writers for the application and hence quiesing is not working its magic [C:\Program Files (x86)\BigFix Enterprise\BES Client\__BESData\SiteData.db] The process cannot access the file because it is being used by another process.

I have a system which can only backup to an FTP site. We use a cloud-based FTP service for our FTP. However, I would like to retain a copy of the backups from that system in our CommVault environment.Has anyone used CommVault to backup an FTP site directly? I could, in theory, automate the extraction of the FTP data to a local file server and backup the data that way. However, it would be great if I could skip that step and grab the data directly into CV via FTP.Any advice?Thanks!

Hello,after a successful Feature Release upgrade of all CommCell and clients, is it possible to purge the contents of the software cache only related to the old version?I recently upgraded from SP17 to SP21, and I still have:CV_SoftwareCache\CVMedia\11.0.0\SP17_2206210_R682 CV_SoftwareCache\CVMedia\11.0.0\SP21_2957659_R830 Thanks Best Regards

Hello guys, When I try to execute the ./cvpkgadd command on a linux Centos to install a media agent, here is the message I receive :[root@localhost tmp]# cd Unix/[root@localhost Unix]# lsCommvault.app.xml  cvpkgseed  linux-x8664  pkg.xml.description  supportcvpkgadd           detect     pkg.xml      silent_install       version[root@localhost Unix]# ./cvpkgadd Using update installer /tmp/Unix/linux-x8664/LooseUpdates/CU9/linux-glibc2.3-x86_64/installer/newinstall.gz:[root@localhost Unix]#  Any idea ?Thanks !  

Hi everyone! i’m trying to renew my SSL certificates for Web Application, but when I’ve been done all steps and neet to import each signed certificates (only received a CRT and a CA.CRT certificate) which one must be applied for:Root CertificateIntermediate CertificateIssued Server/domain certificate Thanks for your support!BR

I have a CV 9 Linux 2.6.9-101.0.0.0.1.ELsmp client trying to backup to a dedup storage policy, and I get this error message:Error Code: [82:164]Description: Failed to open Deduplication Database (DDB) please check network connectivity.When I disable dedup for that client, the backup runs fine.I have other Linux clients of a similar (albeit, not identical) “vintage” that have no problem deduping to the same storage policy. One difference is that this particular client is behind a firewall, and I’m wondering if this is somehow the issue… although I can’t understand why this would be the case.We’d upgrade this environment if we could, knowing that CV 9 is not supported… but we can’t… so I’m asking this question here.Any help is appreciated. 

Hello,I’ve just installed a client with AD iData agent, pushing it from commcell. Unfortunately the AD backup fails due to no access / wrong user.I added the AD user as normaly done, “domain\user”, in commcell. But looking at the account used for AD backup on the client it looks like “domain\domain\user”. So it seems that commvault adds the domain to that user account.I’ve read the documentation but I can’t find anything on that. Can someone point me to documentation stating that behaviour.BRHenke

Is there any hotfix / diag available to address cassandra cluster discovery . We are getting the below error after we have upgrade the nodes to CV11FR22.9  clients running on CV11FR20.37 have no issues

Hello,My commvault is over capacity(license), and i need to release space.i already checked the retention of all backups and it´s ok, and SP and schedule is ok.i run the data verification to check what backup data i can remove and release space.The license reset has already been done 6x.Does anyone have any help?  

Calling all experts! Jobs ares sitting in the Job controller waiting with Error Code 19:1131 “Waiting for the services on the client [...] to come online”.  As best as I can tell, the services are running. 

Hi,i have updated my commcell from 11.20.17 to hotfix pack 36.When i look to the clients i see:Product Version 11.20.17 and Status Up to Date.Why? Is it not necessary to update the clients?RegardsDennis

IHAC who currently has their Commserve on v11 SP13 and a number of other components on SP11. They are aware that some of their MediaAgents which are running Win 2k8 R2 are unsupported if they try to upgrade beyond SP11 but they are asking whether they can upgrade the Commserve and some of the other (supported) MediaAgents to a newer SP. Table attached shows components and versions. Please advise.

Hi,Doing some testing around mysql protection. Do we have an option to backup whole mysql instance using xtrabackup. Default configuration do :for all discovered databases; do xtrybackup ...[]  --databases dbname; doneIt would be nice to have an option to protect whole instance at once. In case of lots of databases under instance iterating by each database can be time consuming. Thanks. 

Hi, I am looking for a possibility to export the file list of a browse. A Customer want to know the content of the backup with a listing of all files. The Backup was made with the NDMP Agent. Maybe someone has a solution for me. Kind regardsFlorian

Hi All.I configured file archiving with the required configuration. Windows 2016 Server with local disk where all the files reside.Archiving and stubbing is working as expected. I am also able to restore the file as data out of place to the same or different server.However when trying to recall the file by double clicking the Explorer Windows hangs up. The recall doesn't progress. The Persistent Recovery job start but there is no progress.I have added the below Additional Settings on the client which is also the Media Server.GXHSMRECALL_ENABLE_EARLY_DRIVER_NOTIFICATIONStageRecallsGXHSM_RESTUB_ENABLEDThe server has Symantec Endpoint Protection 14.x installed. The Security team has confirmed that all the settings contained in "Symantec® Endpoint Security v14xAV Settings for Windows File Archiver" is configured. I have requested to have the AV temporarily disabled to test but are yet to receive feedback.I have restarted the ser

What is the benefit to use intellisnap on a Netapp storage VS use VSA VM and ask Vcenter to make snapshot on each VM and mount the vmdk on VM proxy to make the backup (hot add).It’s not clear for me thanks. 

Helo Everyone,I would like to know if it is possible to merge the backup jobs of 2 cartridges on a single.i know is possible to copy data to a new tape but any information about merging.Thanks.Regards. 

Hi there!I would like to get familiare with Commvault Endpoint Protection solution, however I am not pretty sure, how to access it.Is the Commvault Endpoint Protection a part of Backup and Recovery solution? If I download Commvault Complete™ Data Protection trial version, will I be able to test Endpoint Protection as a part of it as well?Any advice and suggestions will be greatly appreciated! 

Hi All;On the Health report I see warning link below.Scale Statistics -> "The CommServe database tables are too large. But this is quite fresh instalation.In more detailes I see that problem is with table "APP_ReportsHistory" 109 MB dbmaintenance  -full was performed. How we can turn this parameter? Regards;Pawel

Hi,Is there a way to backup the REPLICA copy of vSphere Replication?Thanks

When changing the Commserve Email configuration is there a service that should be restarted to ensure the new configuration becomes active? I have recently updated the email configuration however the emails are still using the old configuration (From Address, SMTP Server Address).Thanks in advance for any response.

I am seeing many different ways to run reports in CV, but none simply list ALL the machines configured for backup (whether active or inactive or virtual or not).  This is an Audit requirement to produce a daily report of ALL machines to compare against another baseline for coverage. Also to monitor when devices are added or removed - reporting when the count changes.  Unfortunately I am having great difficulty creating a report, as well as getting ALL the machines defined in the report.  Would anyone know how this can be accomplished?

Hi all,Commvault Pruning runs at very random times, and I can’t have eyes on the SIDBPrune.log 24/7 to catch it.Is there any way to schedule the Pruning operation for a certain day/time? -JJunkala

Hello,We are trying to set up our Postgres DB to use blocklevel backups. Our system is PostgreSQL 10.13 running on Linux RH7. The backups run without an error. I can see all full and incremental (logs) that have been done over the last several days. After preparing the server (getting rid of the /main file and all log files) I started from the web interface a restore to current.After about 15 seconds the Progress indicator goes from green to yellow (Shows 10% completed) and I get the the error message : Received failed message for job [258820], phase [Restore]Event code 19:122After that the only thing I can do is kill the Job amd go back to my older normal backup. CommVault can restore that without a problem.Thanks for any help!Douglas

Hi, Setup is something like MySql is running on a windows server and HDPS is also running on Windows platform. Mysql server is behind the firewall. Required ports have been opened for backup and restore work. Taking back up can be done successfully but while trying to restore any backed up database, it is giving an error. [Error Code: [24:42]Description: Cannot start restore program on host [MySqlServerName*MySqlServerName*8400] - a network error occurred or the product's services are not running.Source: ma-servername, Process: fsIndexedRestore