Self-Hosted Q&A

I have ndmp backup on client that failed in the last evening and it shows me this error :UpdateIndex failed on MediaAgent - Index files are missing. Job could have earlier run on a different MediaAgent possibly due to a failover(error 14:200) Also, I checked in this link :https://kb.commvault.com/article/54339and checked in the environment the space in the index directory and there is 94.85% free in the index directory cache I added here photos   Thank you  

Hello,Does the following vulnerability affects the Commvault ? Is there a fix for this CVE-2020-1938 Vulnerability ? I couldn't find any information about it in the documentation Best regards,  

Hi Team,We are configuring Storage policies and including Tape for auxiliary.Please find the below requirement. Requirement 1: First storage policy will configure Hourly, Daily, Weekly, Monthly and Yearly schedule for disk and then only Weekly, monthly & Yearly will go to auxiliary copy of tape.Requirement 2: Second storage policy will configure Monthly (keep disk) and that is no need for auxiliary copy.Our Clarifications:Is it will configure separate schedules for Weekly, monthly & Yearly? After retention of backup, the data will delete from disk without auxiliary copy (requirement2).Please advise.

Hi All, i have an short question regarding the exchange online mailbox backup.  The companay decided to activate the Micorostf Archive feature for Mails.  https://learn.microsoft.com/en-us/exchange/policy-and-compliance/in-place-archiving/manage-archives?view=exchserver-2019&viewFallbackFrom=exchonline-ww So every mails wich are older than 180days should be moved to the archive.  Is there any impact to our Backup ? My opionion is not because we are running every 4 hours an backup and when a new mail is dected the mail would be backuped directly and is saved on the backup storage, When now the Micorosft archive policy is moveing the mail it doesnt belong to commvault. The Back

Hi, I set the Maximum number of parallel data transfer on my MAs to 300, but the Device streams on my storage policies is set to 100. I have 5 storage polices. I just wonder if I need to increase the Device streams to higher number than 100? Thank you.

Hello Team, Currently File system backup using Netbackup with accelearated feature (data size is 7TB) and the full backup job is completing with in 45 Mins. Please advise in commvault will use same accelerated feature to make it backup jobs speed.    

I have a backup to usb-library and I put off week 4 and insert week 5 The environment looks good but it shows me this message that included I have an option to do update barcode from the usblibrary, this option can help? if you could help me it would be great , thank you  very much .   

Hello, it is possible with a powershell script a library set to maintenance. Background is we have 2 NAS-Systeme and we want only 1 online is to become a typ of AirGap solution.

we are getting the following error when aux copy's trying to run. error occurred when trying to process chunk [1721700] in media [V_22475] at the time of error in library [catalyst] and mount path [physical media agent] for storage policy (storage policy incremental copy} incremental replication to DC media agent OSCLT_ERR_OBJECT_KEY_NOT_FOUNDsource physical media agent process  CVJOBReplicatorODSfailed to copy or verify chunk [1721700] in media [CV_MAGETIC], storage policy [incremental ] Copy [Primary] Host [physical media agent] path[catalyst  53x0E7_10.20.2021_13.11\CV_MAGNETIC\IV_22475] file number  1 backup jobs OSCLT_ERR_OBJECT_KEY_NOT_FOUND -1910OSCLT_ERR_OBJECT_KEY_NOT_FOUNDsource physical media agent process CVJOBReplicatorODSerror occurred in Disk Media Path[catalyst  53x0E7_10.20.2021_13.11\CV_MAGNETIC\IV_22475][-1910 OSCLT_ERR_OBJECT_KEY_NOT_FOUND] for more information contact vend

Hello Team,I want disable Commvault software Encryption & compression option, please confirm below mentioned option is correct to disable.Under the Global storage policy properties - Advanced - Uncheck Encrypt Data on primary copyUnder the Global storage policy properties - Deduplication database properties - Uncheck enable software compression with deduplication.Please advise. 

could someone explain me how the below options are working , if i have 6 nodes for a storage pool , what if i have more than 6 nodes , what is the disperse factor mentioned here  

Hi All, In one of our project Client has mirgated there Backup environment from HPDP to Commvault.However, they still have their long/permanent retention data on tape in HPDP. IS their any way to migrate them to Commvault and use Commvult to restore the old data.And als decommssion the HPDP environment. Regards,Rahul Raina

Hi Team,Currently our commserve is configured on Vcenter Virtual Machine. We are planning to configure the commserve in high availability.Please suggest which is best way to configure the commserve in high availability. 1.Microsoft Cluster2.commserver Livesync3.Any other option?   Version: 11.24.103

Hi All, maybe you can help us.  During an human error the option: DDB horizontal scaling threshold number of subclients per DDB 1  was set to 1. This cause last night  DDB [xyz] crossed number of subclients threshold hence created a new DDB [xyz] for adding new Subclients.  Now we have 2 DDBs   So what happen is that all new subclients will be run against the ID:44 and all old one deduplicated against ID:41  This happend also for another engine.  The new created id is actually empty. Sealing did not help. also we tried: qoperat

Good Day to all!I am facing the issue on Auxcopy job. The incremental backup size is only 15 TB and we have good copy upto 6th August, 2023 but when the auxcopy job is triggered it is showing 251 TB need to be copied.Recently we have upgraded the Maintenance release from 11.24.112 to 11: 24.116 on 6th August, 2023 Kindly suggest 

Hello, I have a DASH copy from the Prod site to the DR site. The DDUP partition on the DR site appears to be running out of space, so the Aux copy has been stopped. What should I do to resume the auxiliary copy? I can’t add more space.Thanks 

Hi All, We have database configured in Availability Group and we have configured backup in Commvault with availability group name. Is it possible to run to run Full and Differential and Tlog backup from Secondary node.We have selected the prefer backup option as secondary are as Secondary Node in SQL Studio Management  but as per my thinking only tlog will run from secondary Node.Please let me can Commvault run all backups from Secondary Node of Availability Group.If yes how to configure it.

If i understand correctly Changed Block Tracking is not supported when taking VM backups in a Citrix environment?Backups for Citrix Xen (commvault.com) When a virtual machine disk for a Xen virtual machine is backed up, the entire disk is read for allocated blocks, for both full and incremental backups. Can anyone confirm? I was thinking that CBT will greatly improve the backup speed. Thank you!

Hello Commvault Community,We had a problem with "point in time" replication between two physical Windows servers. A group that has been defined in Command Center is not visible in CommCell Console (you can see the RP store, but nothing in the Data Replication monitor).Recovery data (latest recovery) works without problems - the backup is on the second volume, but in the "point in time" I can't overwrite checkpoint on the target volume. There is no way to select another client to save a copy of the volume (can’t select the resource).  How to do it correctly? What needs to be done to make it possible to select a resource?Regards,Michał

 Hi All,We are backing up SQL server as an AWS EC2 instance. There was change were done in which SQL server EC2 instance replaced with new EC2 instance with same name and data. From our end we released the Commvault license and when Commvault was installed onto the new EC2 instance by default client for with we have released the license should get Commvault license and should be showing up. But this don’t happen and new client with same name was created. Please help me to know why new client with same name was created.From my end we missed that the new EC2 server will be created with new OS. Old EC2 has 2012 and new has 2016.Request you to please help me to fix the issue. 

We had to configure backup for new NDMP servers. Backups are running fine on the start but then go into pending state at some point with error:Error Code: [39:501]Description: Client [stpbdedck8s001] was unable to connect to the tape server [swfjdedcba203] on IP(s) [10.100.226.93] port [59022]. Please check the network connectivity.Source: swfjdedcba203, Process: NasBackup  

HelloLooking for anyone who has used Commvault together with Snapvault and would like to know some best practices. I have used both Intellisnap and snapvault in the past but not together.Here is the setup (which was setup before I joined the company). The environment consists of 2 primary AFF and one seconday FAS for the snapvault. All backups are handled with snapshots, so no data is actually sent to the MA or a library. Commvault is only the orchestrator for snapvault and provides vCenter integration through VSA proxy.Plans are in use, and ESX datastores are added to the plansBackup workflow: VSA Proxy tells vCenter to do vmware application consistent snapshot, then the Array MA send commands to Netapp array to create snapshot. Vcenter then removes vm-snapshot and Commvault considers the backup job complete.Backup copy is disabled on the storage policy, otherwise it created a snapclone from the snapshot and mounted it as a

Hello!Could you say pleas, if is it possible to export/import some backup from commvault? So that I could use it later without source commvault, by importing backup it to different commvault environment or using some native restore tools of restored application. 

Hi,I have a question regarding the Graph API permissions for the Azure application that needs to be configured.It’s related to this topic:Azure Application API Permissions for M365 Services | Community (commvault.com) Why is it necessary for Commvault to retrieve user list and licenses? And assign the application Directory.Read.All permission?  During my testing, I managed to run a backup from a SharePoint Online site without this permission assigned. However, when attempting to restore back to the SharePoint Online site, it fails. In the Azure Storage account, I can see some items appearing under the container during the restore, but they are deleted after a short while. In the log from the Commvault application server I see the following error message:

Hi,Trying to find out the directory structure that Commvault creates in S3 Compatible cloud Storage.I created a VM backup from VMware and got the below Directory in S3 Compatible : Does V_1​ , V_11 mean different backup attempts? What is the difference between the below folder structure?​​​​​​Is it something configurable from Commvault Software?