Commvault Cloud Topics

Hi Folks,First, many thanks for the information here. I’ve solved a lot of issues just reading answers found here.Ok, here’s the rundown. We changed the Commcell service account password on the AD side. We thought we went into Commcell Console and updated the credential there. Everything was working fine, until a short time later and now we cannot login using our AD account (If I’m reading correctly, is that because the service account can no longer connect to the AD for an LDAP lookup?)Looking into the EvMgrS.log I can see this entry### EvSecurityMgr::userLogin() - processAdUser returned [-105], "Failed to connect to the domain server. Please contact Commcell administrator to check domain service credentials."### EvSecurityMgr::userLogin() - Socket [0x0000000000001264]: LOGIN ERROR: Invalid login/password attempt with UserName [domain\user] from [server], Attempt [1/3]### ::sendResponse() - FAILED [Failed to connect to the d

Hello all!We are trying to create a group in Commvault for all hosts which have backup activity disabled.We do have found this setting: But a problem is that if machine contains agent backup types “inside” itself and backup is disbaled on agent level it won't show in this group. For example - if server SVR001 contains SQL and File System backup and we will disable ONLY File System backup on SVR001 it wont show in group which will be configured as screenshot above shows. My question is - how to show all disabled backups? No matter if backup is disabled at Client Level, or at agent level.

Hello all,I just hit a situation. When trying to change the LiveSync default storage policy, documentation told me that the new user defined storage policy for the commserve livesync feature should be NON deduplicated.Happens that this environment has as storage options an HSX RA appliance and tape storage.HSX RA is per design a deduplicated storage pool.Has any one faced this situation? I did not want to create another disk pool to satisfy this NON deduplication necessity. Is there any way out?Regards,

Hello,Is it possible to find a match between the Hedvig rpm version and the CVFS version ?Thanks and regards

Hello experts,I have a question about O365 backups on metallic.When creating a plan, it is not possible to define whether the backups will be full, incremental or differential.How does commvault Metallic work with backups? One full per week and X incremental?Kind regardsMax

Looking for some input on the use of Data Access Nodes when backing up NFS shares.I noticed during a backup failure that my Proxy 1 in this case was down and backups went into a pending state. However there are several over proxies also available for the job as shown. So it is my understanding that the job will NOT go the list and pick the next one available. How do I make sure that Commvault uses the next available proxy on the list if first one or any of them fails?Can you point me to the right documentation where it talks about the failover for those nodes since I could not locate one?Thanks

Hello everyone, I have a quick question, I am fairly convinced this is the way to do it, but due to the nature of it, I am unsure and want to make extra sure.A few months ago, we deployed a new media agent in one of our Commcells, to replace the old Media Agent which was going EOL. We would now like to dismantle the old EOL, however, the old DDB on the old MA is still showing referenced jobs (132 of them):  We are now at a point where we can no longer wait for these jobs to naturally age out. Along with support, we have worked out a process to move all data away from the old media agent. This involves moving the mount path still residing on the old media agent to the new one using this process:

Hi CV support, I got a backup job fail and checking the logs i found error message:12482 30c2 02/28 21:09:06 871906 CPostProcessingOptions::LoadConfiguration(116) - Defaulting to one read per physical disk, the collect files will not be divided further.12482 30c2 02/28 21:09:06 871906 CReportingThread::Init(18) - Reporting thread initialized12482 30c2 02/28 21:09:06 871906 CReportingThread::AddTask(144) - Task [JM Progress Report Task] Registered with reporting thread with timeout [300] seconds12482 30c2 02/28 21:09:06 871906 CReportingThread::AddTask(144) - Task [Performance Counters Logging Task] Registered with reporting thread with timeout [1800] seconds12482 30c2 02/28 21:09:06 871906 CScanJobFileSystem::Configure_JobReferenceTime(651) - Full backup will not query for new subclient content12482 30eb 02/28 21:09:06 871906 CReportingThread::Run(23) - +++12482 30c2 02/28 21:09:06 871906 CScanJobFileSystem::Configure_ArchiveB

Hello,we need a hardware refresh of search engines and there is no indexing anymore. All agents that were indexed are not active anymore. So we only have to keep the old index. The Commerve is on SP32. I tried to do all steps described here:Search Engine Hardware Refresh (commvault.com)The installation of the search engine (SP24 package) failed with an error: 8080  1     02/28 09:18:31 ### ### ### - Server Error:  (Error) Paket [Search Engine] is no longer supported in the current version. Please refer to the documents or contact your software provider for information on alternative options. [67109659].I am struggling around with Commvault support, the only question I have: How to install the old search engine (SP24 package) with an SP32 Commserve? Is there an addional setting?  Than

Hello, i have a problem when i make a backup from some mssql databases with the transaction log backup.Then comes the “warning”/”info”: Failed to set up DataPipe. The connection with this product's Communications Service on MediaAgent may have been reset. Check if the service is running. When i make a full backup it works fine. My CommVault version is the V11.34.5 on the CommCell and the MSSQL iData Backup Agent on the client side. Thanks a lotDietmar

We need to delete the storage pool library (StoreOnce) but it shows the error "Could not complete function:[CVMACMediaConfig::DeconfigureLibrary()]- missing parameter:[MediaAgentName/LibName]. We are not sure something is wrong?.

 Description: Unable to create a virtual machine snapshot of [R-FR]. [Snapshot 3d5065ff-1f0e-486f-a846-925a208207f4 could not be found.] Please check the virtual machine snapshot tree. Source: t-commv, Process: JobManager

Customer wants to recover a calender item from an Exchange Database.But the recovered object has now the message icon and got the message class ID.The documentation only mentions “messages” but doesn’t list “not supported” message class items.So, it would be great to get some feedback and maybe even the documentation updated to make it easier for other user to find. kind regardsJoerg

Hello, is there a way to setup the last backup of a specific VM on the Custom Attributes on VCenter?is this possible in Commvault or its only a feature in VEEAM?   

Hi team,Im facing an issue witg exchange 2019 Backup is running good no issue But when i try to restore a database it failed with error vss writer errorI checked the vss writer no errors.Checked event viewer log and found an event id 8194 access denied I have added the network service user to COM security and rebooted the exchange server and performed the restore again i got the same error but the event viewer log hsa changed to id 4356exchange, application, service VSS writer, failing restoring a backup. Has anyone faced this issue before ?  It is a dark site and i couldnt get the logs.

Hello, What is best practise to add onedrive,teams apps to commvault through vpn express tunnel? Do i need to create private endpoint first and how to configure the routing through the endpoint? Now commvault trying to connect through the public address.  I can add package through custom configuraton but failed on authorize app, If i use expres configuration with global user its saying that username/passwoord not correct 

Hi Team, I'm very new to the Rest API, but I was only able to create an authtoken :) As far as I learned, when the authtoken is created, the max. It can be used for 30 days. After this period, it is necessary to create a new authtoken and use the new authtoken. We are thinking something like this, Is it possible to do this?We are trying to create a powershell script, this script will create a new authtoken every time it runs and will automatically use the new authtoken, then we will be able to GET the information we want from Commvault. Rest

Hello Team,  im facing an issue related to VMs backup on openstack due to below error Error Code: [91:163] Description: Unable to create a virtual machine snapshot of [Nex]. [Snapshot could not be found.] Please check the virtual machine snapshot tree. VSbkp.log, logmanager attached fast reponse is highly appreciated as this is a critical case

Hi,when I want to restore a VM with vTPM module, the certificate changes when I switch on the VM and I have to enter a recovery keywhat is the correct way to restore a VM with TPM module correctly? Are there any settings missing here or is there something that needs to be taken into account on the VMware side? 

Hello,Error: Failed to update storage policy copy. Cannot update copy with override retention when storage pool is using Storage WORM lock property set.It is only possible to add/remove associations when we remove the option of WORM storage lock?I know the procedure.@Commvault feedback: It is maybe better to make possible that we can add. (not remove). 

Need to delete folder from 800 clients?Same folder  location and name for all clients.

Have a nice day,the system displays an error:Error occurred while processing chunk [2790355] in media [V_26404], at the time of error in library [cvault01_dlib1] and mount path [[cvault01] J:\cvault01_dlib1], for storage policy [sp_standard] copy [aux_cvault01_tlib1] MediaAgent [cvault01]: Backup Job [184830]. The file or directory is corrupted and non-readable.The indicated path is accessible. Where should I look for the error?

Our devops team have a test that validates the commvault client group with below powershell command../qoperation execscript -sn GetClientGroup.sql -si cg=$group | Select-string -Pattern "^$(hostname)$"They execute that command inside the E:\\Program Files\\CommVault\\Simpana\\Base.The file 'GetClientGroup.sql' no longer seems to be in the E:\\Program Files\\CommVault\\Simpana\\Base folder. So our test is failing.Do you have any idea on how we can validate commvault client group via powershell or any other way.Thank you!! 

Hi All,I have completed the Professional Foundations course and Professional self paced course and received my Professional Badge. I also completed the Advance Configuration course and received the Advanced badge.My issue is that I am unable to see any of these in my Commvault learning dashboard and if I click on Detailed view, it says there is no matching Education Advantage account. Where can I see my Certifications to provide to my employer? Many thanks,Rich

We have large RDS SQL server in our environment and currently backup is not using multifile option and backup is very slow. I check the AWS documentation, it says that for large large database it support multifile backups.Importing and exporting SQL Server databases using native backup and restore - Amazon Relational Database Service Amazon S3 has a size limit of 5 TB per file. For native backups of larger databases, you can use multifile backup. example:Example of multifile backup exec msdb.dbo.rds_backup_database @source_db_name='mydatabase', @s3_arn_to_backup_to='arn:aws:s3:::mybucket/backup*.bak', @number_of_files=4; My question is Does Commvault