Commvault Cloud Topics

The media agent goes offline after a while. Restarting the services on the media agent resolves the problem temporarily, but it goes offline again after some time. All server groups are in the same VLAN. We recently transitioned to this system, using Exagrid84 as the backup storage. I have two media agents, one virtual and the other physical (named comm-media and comm-media1, respectively). This setup has been working smoothly for about 2 months. In an effort to reduce backup times, I prepared another virtual media agent and added it to Commvault. However, when I shared it as a third media agent to the Exagrid84 mount paths, both the paths and the comm-media agent went offline.While installing the Commvault agent on the third virtual machine, despite having .NET 4.7 on a Windows Server 2016, it prompted an error saying it should be version 3.5. Upon checking the working comm-media server, I noticed it wasn't installed, so I installed .NET 3.5 on both machines. La

 Does anyone have experience with creating Reports in Command Center using RestAPI?When you schedule a Report in Command Center you have the possibility to have it give you the RestAPI equivalent.By modifying that code to our needs (e.g. different Report name & recipients) we want to create Reports “automatically” with the API.As we need to create many Reports quite often (as we run a Multitenant environment) a potential API usage would save us a lot of time.When I try the POST command with the adjusted JSON payload to the URL mentioned (see screenshot below) it doesn’t work, no error, just nothing happens, so I’m wondering if there is something I’m missing. 

Hi Team,I edited a report in Command Center but I no longer see the Preview, Save, Deploy options.Please help.ThanksFrank

Hello,opening a new thread becaus i couldn´t find anything covering my situation specifically.My client wants to upgrade his ComCell from SP16 to 11.32. I am aware, I have to upgrade to 2022E first and then 11.32 second. At the same time the underlying OS 2012R2 is supposed to be upgraded to 2019. The SQL Installation needs to be upgraded as well. Is there a best practice recomendation on the order of operation?Is it realistic to go well with doing all of this in place or would you recommend instaling everything on a new system and then moving the CommCell over to that new system via DR? Cheers for any recommendations!

i can see only incremental and log backup for server plan , we have requirement to keep weekly monthly to different retetion , i created custom plan where daily incremental is set and i have removed log backup schedule , when i tried to add anthoer schedule i dont find option as synthetic full , and if i click full its select database agent   

Hello,  we are using intellisnap backups to protect AWS EC2 instances however even though we set spool copy (no retention), the snapshot is not deleted after data aging runs (and completes without any issues). One snapshot is always left. Could anyone advise, please, if it is expected or something is not working properly?

Hi All, GreetingsWe have below Setup where Ovirt is integrated with Commvault. Commvault Proxy Server Version--11.32Commserve---11.32.28oVirt ---4.3.10.4-1.el7 We are facing problem for VM which are having more then two disks, as VSA Proxy server is not allowing to add the 3rd Disk. In our setup VSA proxy server is having only one disk. We are unable to add more then 3 disks to VSA proxy server. Is it a bug? regardsArup

Hey guys, we are trying to perform cross client restore of HANA DB. CV version on both clients is 11.28.102 and HANA installed on both is version 2. Destination pseudoclient has in HANA instance configured also source physical client (Modify instance propery → details → Hana Database instance contain both source and destination server). Both servers are on same network, connectivity was tested from both ends. Destination param file contain srcCrossClient and srcCrossSIDName values.  Could you kindly have a look on errors below and advise? Many thx.   Backup Stamp=[#NULL] quoted filename=["/usr/sap/AB1/SYS/global/hdb/backint/DB_T01/log_backup_0_0_0_0"] filename=[/usr/sap/AB1/SYS/global/hdb/backint/DB_T01/log_backup_0_0_0_0]Broken Pipe file=/usr/sap/AB2/SYS/global/hdb/backint/DB_S43/log_backup_0_0_0_0 writtenToPipe=67448 errno=32   --- Restore Failure   backint: ERROR: System e

Dear All,I want to know what components are installed on redhat for webserver role ? the informations for windows server are available vut not for linux. regards,christophe 

Looking at M365 backups and see some restores takes quite a bit of time. From the CVMailRestore.log on the access node this line seems to indicate most of the restore time.CVFetchMessages::EnumerateFolder - Time taken to enumerate folder: [Inbox] is [00h:09m:16s]Based on this I’m wondering what this line means in term of performance? Where should i look to try to increase performance of this step? Is it enumerating the inbox in m365? Is it enumerating the inbox on the commvault indexingserver?Monitoring the accessnode and indexserver during the restore I cannot see any excessive use of CPU/RAM so unsure where to look, or if there is anything to speed this up?

Hello.We are using a postgresql single-node and the WAL backup is faling with Error Code 94:13 POSTGRE_EXCEPTION Could not put the Cluster in backup modeAny idea how to fix it?Thanks.

Hi,I have the an on-prem 11.28 CommServe, combined MA & VSA Proxy backing up my VMware environment.I want to restore VM’s to VMware cloud on AWS, I add my pseudo client pointing at my AWS vCentre but I keep getting Failed to connect to vCenter server [https://vcenter.xxyyzz] as user [my username] from access node [Media Agent / Proxy].  [The remote name could not be resolved: 'https']I can confirmed the following ports.Port RequirementsIn an environment with firewalls, the vCenter, ESX servers, and Virtual Server Agent must be able to communicate with each other. To ensure that all components can communicate through the firewall, ensure that the ports for web services (default: 443) and TCP/IP (default: 902) are opened for bidirectional communication on each of these machines. Is this networking or do I need to put a VSA Proxy in AWS ? Regards 

Hello Community!Is there any way to run a restore of an Exchange online mailbox from its original A tenant → to B tenant ?I run a lab with 2 Exchange online configurations, but when try to restore a user I see only members of its tenant.If there is any way, may be a good way to migrate Exchange online mailboxes cross tenant in case of Company acquisition or subsidiary.Thank you in advance,Nikos

Hello,This is our first foray into Commvault-PostGres, so please be gentle. I have a development Linux host with 2 postgres instances in commvault, host1 and host1_5444.  They both appear to be backing up correctly without issue.Through the GUI, I’m attempting to do an out of place restore on the same host, restoring host1 instance to the host1_5444 instance.  The restore says it completes, but host1_5444 instance is missing a database from host1 instance.After the restore, the source instance host1 instance is down.  Commvault modified it’s postgresql.conf as such:[postgres@<myhost>data]$ diff postgresql.conf postgresql.conf.BEFORERESTORE682,688c682< port = 5444<< restore_command = 'cp /var/lib/pgsql/archivedir2/%f %p'< recovery_end_command = 'touch \'/var/lib/pgsql/14/data/recovery.done.cv\' && mv -f \'/var/lib/pgsql/14/data/postgresql.conf\' \'/var/lib/pg

After changing tape librariy, the aux copy job always asks me for the previous media written, can someone help me?

When I attempt to do this: String[] domain = new String[];clientName = xpath:{/workflow/fe_ProcessSqlServers/clientName};environment = clientName.substring(2,3); agency = clientName.substring(clientName.indexOf('-')+1,clientName.indexOf('-')+4) ; domain = clientName.split('(\.)(.*?)\1');I get this:Script1.groovy: 27: Unexpected character: '\'' @ line 27, column 32. domain = clientName.split('(\.)(.*?)\1'); ^1 error at org.codehaus.groovy.control.ErrorCollector.failIfErrors(ErrorCollector.java:292) at org.codehaus.groovy.control.ErrorCollector.addFatalError(ErrorCollector.java:148) at org.apache.groovy.parser.antlr4.AstBuilder.collectSyntaxError(AstBuilder.java:4321) at org.apache.groovy.parser.antlr4.AstBuilder.createParsingFailedException(Ast

Hi Team, We are running our current environment is Commvault V11 SP32 and we are in the process of deploying the HPE MSL3040 Scalable Base Module (upto 3 HH Drive) for tape out copy and physical server having Allma linux 8 Operating System. Whether OS will support tape library and Commvault Media agent software.  Regards,ManiD

Hi,I have created a test CS VM on VMware Workstation using the OVA below.Gave the VM a name and password with complexity below.The VM gets created but I can’t logon at the windows screen, so is there a default username that I am missing or is it a case that this OVA does not give me all the screens during the install when installing on VMWare workstation ? CIS L1 Hardened Commserver 11.28 CIS L1 rules hardened for Windows server 2019, SQL server 2019 and IIS10Platform:  Windows Server 2019DB: SQL server 2019 standard editionuse the below password complexity while creating a new image from OVA:      Password must have 3 of the following: 1 lower case character, 1 upper case character, 1 number, and 1 special character.      The value must be between 12 and 72 characters long.

we have strange issue , media agent is online and library is offline , and coming back online after sometime , some times media agent goes offline and come back online , and client backup is happening without any issue sometimes getting error saying unable to connect with remote machine . we dont have any firewall in between all are on same vlan , no antivirus ,the issues is intermittent , our media agent is a physical server Dell , we configured teaming for network in switch independent mode 

Hello, a customer asked if it would be possible to make all their primary copies (for disk libraries) WORM-protected and what the implications were.Up until now our standard is n-days/1cycle retention on primary copies and n-days/0cycle retention on a secondary copy.We basically use the 1 cycle as a safety net. So if for whatever reason the backup of a client does not work for a long time, they always have one backup available without setting a manual retention on those jobs.Now we have an internal discussion about how the retention for WORM works. Specifically if the cycle retention is also relevant for manual deletion of the jobs/clients that hold those jobs.So for example: A client is using a WORM storage policy with 14 days/1 cycle retention.Data Aging will not age out and delete the jobs automatically until both conditions are met.But is it possible to manually delete the jobs on day 15? I would say it is not possible beca

Hi,we want to create a role with least permissions for workflow approvals. Also I do not know on wich Entity I have to set the user and the role.Why I am asking is that we want to use the several Authorization Workflows in Commvault.Multi-Person Authorization to Minimize Insider Threat (commvault.com) Kind RegardsFlorian Kaiser

Hello team,In v11.32 during enabling WORM storage lock (while Compliance lock was already enabled), I’m getting the following error:Reducing the basic or extended retention of a worm storage policy copy is not allowed.Although I keep the same retention (30 days).So, it’s mandatory to enable WORM storage lock at the same time with Compliance lock in order to apply? Please for your feedback,Nikos

Hello all-I’m trying to find a report that will output something that I think is super basic:  list my 5 storage policies, and tell me how much space each one is using.  I already know about the Client Storage Utilization by Storage Policy Copy report, but it shows me the client backup sizes within each policy and I don’t see how to total it very easily or customize it to see what I want. If that report can do it, can someone point me in the right direction to tweak it so I can get the info I’m trying to pull?  Or if someone knows of an easier way, that would be great.  I’ve checked the built-in reports in the console, command center and store.Thanks! 

Hello,We have been out of space in one of the two libraries we have, and to expand it we have to change the current hard disks for others of higher capacity, as we have no option to add additional disks or modules. The affected library contains the DR copy, so we have changed the path in the storage policy to copy it to another library and be able to free the affected library, delete it and configure it again with the new disks.When we try to do this we get an error, because the DR copy is of warm type, and has a long retention that until it expires we cannot delete it, even though we have another copy in the other library.How can we proceed?Best regards, and thanks in advance.    

Hi All,Could you please confirm if Commvault solution can be configured to backup the following AWS components:AWS VPC Subnets Route Tables Internet Gateway NAT Gateway ACLs AWS Security Group AWS Transit Gateway - Route tablesThanks and Regards,Rahul Raina