Commvault Cloud Topics

File system backup speed is slow  but in job details load is 100%.

We are fairly new to Commvault and trying to find ways to speed up and streamline our backups. Using our Quantum DXi appliances for primary hasn’t worked out the way we hoped.  We are looking into using Intellisnap on our Pure flash arrays.  Here’s what we would like to do:Create a snap on the primary Pure array Create a secondary snap replica to an offsite array Use the secondary snap replica as a source to backup to Quantum disk and to tapeI have a few questions:When I create a new storage policy, it creates a “primary copy” and then I create a “primary snap copy”.  I can’t get rid of the primary copy.  What is the primary copy’s function in an Intellisnap situation?  Can I just ignore it? We are then creating a secondary snap replica to another offsite Pure array. Can I use that replica copy as a source for copying to tape or another disk?  It doesn’t look like that’s an option when I create an auxiliary copy.We are running 11.32 FYI. Thanks 

Actually, I tried to install the CV agent on windows client system, but not luck it is failed.for that require download software in software cache or else direct push. if it is direct push then, I think install full media that's why it’s failed.Please suggest.

Hello.I get the following error, Error Code: [18:146]Description: SAP HANA Error [Could not find out the HANA Version number.]; We already confirm that the username and password are correct; What other discard can we give so that the backups do not fail again.

Hello All,Prior to 11.30 the Enable WORM Storage Workflow was available to use that set the required Retention/Seal parameters on the Storage Pool and in addition, if applicable to the vendor, enabled a lock on the bucket.https://documentation.commvault.com/2022e/expert/configuring_worm_storage_mode_on_cloud_storage.html This is no longer supported and is instead set on the Storage Pool. https://documentation.commvault.com/v11/essential/enabling_worm_storage_and_retention_for_cloud_storage.html Unlike the 11.28 Documentation, I am unable to find information and clarification on if there is a process to configure the bucket lock settings directly from Commvault.  It was implied in 11.28, that the workflow would set this.For GCP Storage “What Does the Workflow do? The workflow enables retention policy on the bucket.”My questions would therefore be:Should/Can Bucket Lock be set by Commvault when setting up the Storage Pool in Commvault or is this to be set manually using the usual guideli

Hello, Very strange problem with CommVault RMAN (archive) backups. Sometimes a RMAN archivelog backup job stays “running” forever/hangs.It's not related to a specific Oracle instance, the problem occurs with all instances.At random, sometimes the jobs run and finish OK in a couple of minutes and sometimes stay running forever. Host (Windows2016) memory and CPU performance is ok.ClOragent.log logging stops at : OraObject::GetOraMode() - oraMode = READ WRITESo hangup occurs before the RMAN script is called.No entry in the database alert.log at that timestamp, just skipped. Looks like communication with the CIOragent.exe process is lost, although it is still running on te server…Hope you have an idea how to solve this problem... 

Hello team,i am trying to set up auto recovery , the marked point on the below says we can have a copy at the destination site , but while configuring auto replication i dont see any option as such , any one has idea https://documentation.commvault.com/2023e/essential/replication_of_sql_databases_01.html 

Hello Commvault Community,I have a maybe performance issue. We have an archive solution for Exchange, we also enable quick-look for already cleaned up emails, but when we want to access the quick-look and redirect it to Webconsole page, it takes more than 30s even a minute to open.After that, the next successive accesses will work fine without any issues.Is this expected behavior? Do we have any workaround or configurations in tomcat such that this delay can be mitigated? Please suggest.

We are currently using 3-way NDMP backup for Isilon NAS. However, the first full backup takes forever to complete and the NAS data is like hundreds of TB. Dell then suggest us to use 2-way NDMP backup solution with B100 backup accelerator and a new dedicated tape library added to improve the backup performance. Since the new dedicated tape library will be directly attached to B100 (no need to connect to a physical Media Agent server any more), we are now thinking to use a VM as the dedicated Media Agent.We don’t have any experience on how to configure 2-way NDMP backups with a Media Agent virtual server on Commvault, and how to configure the control path and data path. It will be really appreciated if anyone can provide any details on configuration steps. Thanks in advance. Will  

Good day Vaulters This question is around hardware and Commvault level encryption. If I have encryption enabled on the Maglib (VAST storage with it’s encryption enable), what happens if encryption is enabled on Commvault? Does it try to encrypt the data on the Maglib that has the Hardware vendors encryption already in place? What is the effect on backup AND recovery performance in doing this?Would it be best to leave Encryption on Commvault off in this case? We do need to also have Encryption enabled ‘in transit’. I know that’s done with Network routes. Would there be a performance impact on operations in using this option too? What will both layer of Encryption do to DDB sizing? I’d imagine it could cause bloat? Thanks,Mauro

Hi,We are trying to configure Alerts for failed backups. Tested a few scenarios out and it seems there is no way to get notified about failed backup via the access nodes.The access nodes(proxies) are carrying out backup jobs for multiple instances and hoped we would be able to set up only 1 alert definitions for those instances instead of creating individual alerts for all our instances. (plus we hope to be future proof with this, so if any new instances are being onboarded, then we don’t need to amend/create any alerts).Could you confirm that failed backup alerts cannot be configured via access nodes in such way?Is there any alternative that allows us to automatically add newly onboarded instances to alerts to check for failed backups?

My query is , why it is recommended the SSD for deduplication ? if the production environment is using SSD, then why backup purpose use SSD. and SSD is high cost ?

Hello All,I am using restore validate workflow for restore tests. It worsk fine on windows clients. one Validate Restore job working then Restore validate job showing as restoring data. But When I triy it on Linux/aix cl,ients , It does not show validate restore job as like restoring.Only validate restore job working but It does not show the client as restoring. does not it support for aix/linux? I have addes screnshots 

Edit:Removed Question, turns out just using the assignment operator works.

I want to automate deletion of client which is already retired, please assist with correct article.I used below , <App_DeleteClientRequest><association><entity>                                             <clientName>xpath:{/workflow/ProcessBlock_6/pb_client}</clientName></entity></association></App_DeleteClientRequest> but gets below error. Delete client automation , automatically evokes DeleteClientAuthorization, not sure what to do here. Error Code: [19:857]Description: startup failed: Script1.groovy: 7: Unexpected input: '{ timeout = v_26695f15_7028_414d_a7c7_a074e9e7358f * 1440*60; //Convert timeout in days to unix time workflow.setVariable("VAR_TIMEOUT",timeout); } else { workflow.setVariable("VAR_TIMEOUT",14400*60); //If timeout is not set in configuration, set default timeout as 10 days and converting it to unix time }' @ line 7, column 371. d converting it to unix time } ^ 1 errorSource: ap1smacvcmc002, Process: Workflow 

Does anyone have a quick rundown on what methods to use to set the httpclient methods and execute?I know it goes something like so : import commvault.cte.workflow.activities.HttpClient;def httpclient = new HttpClient(); But then what next? How do I set the http method, headers and, and url? 

Good afternoon I just received this new Article in my mailbox.https://support.commvault.com/Article/Details/82504 According to this article I can now request a Compliance Lock on the support portal.Previously, a document needed to be filled in by the customer and signed/approved prior to the codes being supplied.From what I see, this new process has removed the requirement for customer approval and has given the full authority to one individual with Maintenance Advantage access.Is there any comment on what I’m understanding? I don’t have a test environment to understand how this new process works and it’s less/more secure than the previous procedure. Thanks,Mauro

Background:I’ve been watching videos and reading on the forums (and docs) and all of them essentially say (to install a VMware VSA (a client acting as a proxy server. And also lets assume we have other proxy servers already working, VMware backups configured, etc.. lets say we just want to add more proxies)Java UI: Install a new client to be the proxy (in my case: Windows, and the VM is already built/specced) Java UI: Install these packages: Filesystem, Filesystem Core and “Virtual Server” Java UI: (less mentioned) Add the proxy server to a group or manually add it as an ‘access node” in the “VMware” server instance (or its subclients, if desired).Seems pretty easy… but I’m seeing that all the existing “proxy servers” in my installation (that I inherited) all appear to have the packages delicensed, and no one is indicating this is a “normal step in the setup”.An example of a few of the old proxy servers (that are actively working and acting as proxies performing VM backups) I have:Ques

Folks,Has anyone already faced this issue with certificates when trying to connect Commvault with OCI?The logs below are from the VSP windows client.Steps on the VSP windows client and configuration were based on this link: https://documentation.commvault.com/2024/essential/guided_setup_for_oracle_cloud_infrastructure.htmlNOTE: Obtain the private key, password, and fingerprint for the private key, and copy the private key to the VSA proxy instance: base_folder\certificates\external\ folder for Windows proxies, or base_folder/certificates/external/ folder for Linux proxies.PEM key were generated on MAC following this link: https://docs.oracle.com/en-us/iaas/Content/API/Concepts/apisigningkey.htm#apisigningkey_topic_How_to_Generate_an_API_Signing_Key_Mac_Linux I can see the Commvault server is reaching the VSP windows client (logs below), however it’s failing to import the certificate. 3364  16d4  03/05 23:32:06 ### CvException::init(): func_name=CvcRSA::setPriKeyPEM, file_name=cvc_rsa.c

Hi.I have a configuration writing to VAST Data S3 cloud library with Object lock and WORM storage lock enabled.The DDB is scheduled to be sealed periodically as per the WORM storage lock configuration.Storage Pool Copy settings is as below:Retail for - 90 daysCreate new DDB every - 90 daysWORM lock - 180 days I have two libraries configured like this and both experience the same thing.First time round the DDBs were sealed and new ones was created about 90 days later. This time round over 100 days have passed but the DDBs have yet to be sealed per schedule. What could be preventing the DDBs from being sealed?Can or should they be sealed manually? What impact will this have on the scheduled sealing? Cheers.Ignes 

Hey Guys, As an MSP we like to use Resource Pool for M365. But I get slighly confused by the option to add a Azure account for Sharepoint:Under Additional settings in https://documentation.commvault.com/2023e/essential/adding_resource_pool.html For the Office 365 and Sharepoint Online solution type, in the Azure storage account, enter the name of the Azure storage account that you want to use for restores. For the Office 365 and Sharepoint Online solution type, in the Azure storage account key, enter the account key. What is “the Azure storage account” for a MSP with multiple customers in their own tenants?What limitation if not used? RegardsDaniel

Hi Community,I am testing One touch Windows BMR recovery. My physical sever has 8 NICs and link to commserve is connected on the 3rd NIC card.When i boot 1-touch WinPE ISO, it shows only 2 first NICs. I tried also adding network drivers on ISO using this method but still same issue.https://documentation.commvault.com/2022e/expert/adding_windows_drivers_for_nic_and_mass_storage_devices.htmlCan the 1-touch WinPE show all the NICs or only 2 NICs?Or i am not correctly adding drivers to the ISO?Can anyone help me on this please.Thank you.Best Regards 

i have got 3 x HPE Apollo nodes, which i want to deploy Hyperscale X, as per below Commvault Hyperscale X  reference architecture document , we should validate version of hyperscaleX in the "preparing environment step". i dont understand how we can check version when we don’t have installed ISO yet on the server.my understand is, we install hyperscale X ISO on baremetal server, and this ISO also contains RHEL.https://documentation.commvault.com/2024/expert/checking_hyperscale_software_version_for_reference_architecture.html. Also , as per below link of “Setting Up the Installation Media”, if i directly mount ISO on each Server A,B,C and then when i start installation on server A, it will also start installation in Server B, C automatically or i need to manually login to Server B,C and start installation ? or both works ?Also  link says about using another windows system, why do we need it and how can we access KVM of the new hyperscale X servers ?https://documentation.commvault.com/202

in the Commvault Security Assessment report, the item “Requires user authentication for installing agents” says:Authentication is not requiredCommvault recommends you enable this settingWhere do i do this? The “How to Change this setting” link goes to http://documentation.commvault.com/commvault/v11/article?p=8077.htm which seems to just tell you how to authenticate while installing a client, not how to enforce the setting on the Commcell?I have the 11.28/2022E version.

Hi thereWe have Commvault 11.28.102 and have just added a tape library.Under STORAGE\Tape I managed to add the tape, but when I go to slots I can see there that my brand new Tape is marked as Bad Media and the reason that I got is Write Protected.Please advise.Thank you