Commvault Cloud Topics

I’ve created an export set in compliance search.  The job is failing on some items, and I want to be able to provide this to the end user so they can see what is not able to be retrieved.Downloading the export set works fine; I get a .zip file with the successfully restored items contained within.The option to download the manifest gives me another zip file that appears to be full of .xml files and a few images that I don’t know what to do with.What format is this manifest?  I need to be able to open it.

Hi,I have a Production CommCell where I did a hardware refresh from Win 2012 v11.24 to Win 2019 v11.30On the new VM I notice in add/remove programs that I have SQL 2012 components also installed. I also checked the CommCell in my Test Lab and its a brand new v11.28 install and it also has the same SQL 2012 components installed. As SQL 2012 is no longer supported can these be removed ? plus why are these SQL 2012 components getting installed. Thanks  

our sso no longer works and the current local CommVault password is not known is there a way of getting into the CommCell to reset the ad sso connect password so that it can authenticate with AD.e.g is there a way of resetting the AD password and account it uses to via command prompt or a way via the registry to get to connect to AD.

Hello, everyone,I use Nutanix as my hypervisor and am trying to restore a VM from Metallic in the hypervisor. The job fails for this reason:Error code: [91:16]Description: A virtual machine with name [SB-Log] already exists. Please delete this virtual machine manually or select overwrite option and resubmit restore job.Source: pcnideas2019, Process: vsrstIs it possible to remedy this error by renaming the VM being restored?Unfortunately I can't find any option that allows me to do this.I ask for your support.Thank youCarmine

Hello,I'm trying to perform bare metal restore on a windows client to a different hardware and getting the following error   the option supposed to be available  what can cause the issue? Best regards, 

Hello, we are currently implementing M365 Backup on premise and I have some questions regarding the server components.I already found the other thread with a kinda similar topic and it helped, but not with everything. We are going to get new VMs as Access Nodes but for the index servers I was thinking about using our existing Media Agents. We are not planning on doing Context Indexing.So the question is: is that adviseable? We definitely have enough CPU/RAM Resources and our Index Cache SSDs have about 2TB free as well.Since most of our backups run during the night we could do the M365 ones during the day and so not cannibalize ressources, except for the disk. But there we can always add an additional one if mixing M365 and non-M365 Indexes is not advisable on the same disk.Also, how many nod

How to upgrade Commserver from the version of 11.12 to 11.28

how to configure accessnode for openshift cluster in disconnected mode ?To Install config chart using Helm command will require Internet access but here no Internet access. Any other way to setup ?!

Hi Team,Greetings!!! In our  Tape library there is an error for one single tape “The request could not be performed because of an I/O device error” and the Media status is showing “full” but actually this tape is not full. after that  this tape is not writing any more.please see the tape size detailsNative capacity of Tape: 11.72 TBSize of stored data:1.31 TB onlyCommServe current version:11.28.24Could you share any solution for this issue

I have a problem:  Commcell can not detect the client on the commcell console, i’m test in server enable selinux and unable selinux OK. But this client not OK.Azure Linux Media Agent | Community (commvault.com)

I have a problem, how to allowing but not disable selinux 

on commvault v11.28.  We had this occur in a transaction log backup after a Full Oracle DB backup ran.  Its a “Major” severity, and I have never seen this error before and cannot find anything that describes “ok, what do I do with this/what does it mean/what causes it”.

Hello,I am migrating a few media agents due to hw refresh and in the past I’ve done this manually successfully. Lately this is more problematic with the lockdown thats done on the indexcache directory created at installation. In the documentation it still says to copy the index cache from old to new media agent, but I havent been success in copying to the correct directory due to it is write protected. I’ve had do copy it to another directory.I did see that there is an app for the move but when I tried it the gui kind of failed so I didn’t finish with it.Is there a new “proper” way of manually copying the Index Cache from old media agent to new?We are on 1123E if that mattersLink to documentation: Migrating to the New MediaAgent Using Manual Operations (commvault.com) 

Hi,In BOL (https://documentation.commvault.com/2023e/essential/create_repository_group_for_azure_devops.html) the following is stated (step 4): “Azure services: Select the Azure service to back up.Boards, Repos, Pipelines, Test Plans, and Artifacts are selected by default. To unselect, from the list, click the Azure service.” When we follow the instructions on this page in the Commvault documentation, we don't see this option to select or unselect these services.What are we missing here / which additional steps do we need to take to access the option to (un)select the Azure services?Thanks!

Hello,can I upgrade SQL service pack manually in commserve 11.28.102 ? Thanks.

Hello All,Our Transaction log backup get pending sometimes due to broken chain, then IT converts itself to the FULL backup and It effects our systems during day. Is there a way to kill or suspend job when  transaction log backup Converts to FULL? or is there a way kill/suspend when backup job gets pending?

is it possible if we modify quicklook button on body email, after we do an archive and cleanup job on exhcange mailbox ?   

Hello!In the latest platform release 2024 (11.34), the option to select “All agents” for a full backup was removed. The change note states “Full Schedules apply to database backups. For other agents, each backup job will back up only the new and modified items and create a full recovery image. Therefore, running repeated full backup is not required.” It links to the “Server plans” page of the documentation, but not much else is mentioned there except for step 5 in “Creating a plan” which states, “To specify additional backups, such as weekly full backups, move the Extended retention rules toggle key to the right, and then add rules.”Does this mean that all server backup plans use synthetic backups by default if it is not a database? My use case is largely running application consistent backups for virtual machines. Currently our backup policies state the exact day and time that weekly/monthly/yearly full backups will run, which may need to change to ke

anyone has experience about reply/forward email exchange that has been archived from web console ? environment exchange on prem

i am getting below warning while taking datbase backup  i tried to use the scan /tns string but still error persist , i tried service instead of scan then the warning gone is this the right approach .what is the permission required for user account in os and db levelOracle RAC database ] is configured with / as connect string.     Please configure TNS or SCAN connect string to use all available nodes for     backup.   

I am using API to remove a subclient from backup policy. Can anyone help me understand the difference between what the exclude and remove endpoint do?

We install a small Commcell test lab (1 Commvault server, 1 MA and 1 client) with DR backups and aux copy to Metallic recovery reserve (MRR). My plan is to test a full site crash.Since I have a DDB backup and data copy in MRR, I should be able to reinstall a Commcell using latest DDB backups and resync data.There’s a few steps I’m not really sure about. here’s what I have so far:reinstall CV serveur using DDB backup set downloaded from cloud.commvault.com Apply licence reinstall MA add MRR storageNow, how should I proceed with the data in MRR. My MA is empty. How do I sync back from MRR?

Hello Community,I have a MediaAgent/Access node in AWS account A. I want to backup EC2 instances in AWS accounts B and C. My AWS account A is supposed to have access to accounts B and C. Can I backup EC2 instance in other accounts?It seems to be supported based on this page:https://documentation.commvault.com/2022e/essential/107777_amazon_web_services_system_requirements.htmlAnd if it is supported, are there any specific requirements. I could not find any information on the Commvault Documentation page. Or at least I didn’t find it.Thanks so much for your help. 

CommCell ID:FFFFFFFF    Name:gzcvcs01    Version:11.32.35    Commvault platform release:2023EI retired the client sqlserver-vm when my client is powered off, and delete it.so it no longer display on my Client Computers listbut when I powered on my client, the agent is still on my client.but when i add new client from CommCell Console, it doesn’t show the agent and subclient 

Hi,we have configured the exchange (DAG) default subclient to back up one databse.after that, another database was added (manually) and for some reason, both of the databases were converted to full while running an incremental backupshouldn't the database that was already backed up as full just run as incremental, and only the added database will run a full backup? Thanks