Commvault Cloud Topics

Hi ,  we have aux copy to tapes which is our 3rd copy , and we can see big data app job being copied to it frequently , how can we exclude it 

Hi Team, The Watermark or Threshold that triggers the space reclamation is actually dependent on the low watermark threshold set at the Library Properties. As per the Commvault documentation, the Auto Space reclamation job is applicable for Disk. How we can enable it for Cloud Library?  

We are trying to push the Unix package from the Commcell, getting below error. We have verified the Firewall settings were properly configured, SSH is enabled and port 22 is open.Error Code: [68:151]Description: Install Software FailedSource: weazmgtabkp01, Process: DistributeSoftware=========================================================179036 4790c 02/15 04:09:50 ### receivePatchFile() - Received file [/tmp//cvInstall.sh], File size [1415], Source Client [weazmgtabkp01], Destination Client [WEAZQADQ1M01]179036 4790c 02/15 04:09:50 ### receivePatchFile() - Received file [/tmp//cvInstall.xml], File size [5901], Source Client [weazmgtabkp01], Destination Client [WEAZQADQ1M01]179036 4790c 02/15 04:10:38 ### [CheckForSpace]() - nvAvailableSpace: 11558596179036 4790c 02/15 04:10:38 ### [LocalSPDataReqHandler]() - Check for required space to install updates successful179036 4790c 02/15 04:10:39 ### LocalAUJobReqHandler Received CacheOpReq request179036 4790c 02/15 04:10:39 ### ProcessNewC

Hi all,I have installed a “Virtual Server” package on a linux VM but the VM is not listed as an Access Node when configuring access nodes for a Hypervisor or a VM group.Couple of days ago I installed two VM with same OS and same Commvault packages and these two VM became available as Access nodes immediately.(Commvault release is 11.32.35)Could anybody help, please?Thanks,Lubos 

Hello All,  I am facing an issue that is come from time to time, it happened in my DR site, however I observed that once scheduled backup started it been in running status till next day morning with no progress, till I force susbended the job and resume again it will work and completed successfully. kindly advise if the same issue might happened to you . thank you all 

Hello All,I have a question regarding the behavior of an SQL cluster. Scenario:This cluster is made up of 2 VMs with shared disks. There is also a witness client to this cluster. The witness client was rebooted unexpectedly, and so I’m assuming Commvault determined that the cluster was lost, since a backup set and instance were automatically created on one of the client nodes. What brought our attention to this was that we received an alert that this subclient could not be backed up since there was no Storage Policy associated, and permission not configured, which was to be expected.My questions:Is this normal behavior? (I believe that it is?). If so, why would Commvault do this given it can’t be backed up anyway with no storage policy associated, etc...? Is there an option to disable this behavior? Am I correct in saying that by the witness client being rebooted, the system assumed the cluster was lost? Also, this is not the same as a failover, yes? If an actual failover occurs, would

Hello All,I have a question regarding the behavior of an SQL cluster. Scenario:This cluster is made up of 2 VMs with shared disks. There is also a witness client to this cluster. The witness client was rebooted unexpectedly, and so I’m assuming Commvault determined that the cluster was lost, since a backup set and instance were automatically created on one of the client nodes. What brought our attention to this was that we received an alert that this subclient could not be backed up since there was no Storage Policy associated, and permission not configured, which was to be expected.My questions:Is this normal behavior? (I believe that it is?). If so, why would Commvault do this given it can’t be backed up anyway with no storage policy associated, etc...? Is there an option to disable this behavior? Am I correct in saying that by the witness client being rebooted, the system assumed the cluster was lost? Also, this is not the same as a failover, yes? If an actual failover occurs, would

Hi Team,While running the scheduled auxillary copy, we are getting the below error and hanging the jobsplease find the below error share any solution for the below issue“Error code:[13:138]Description: Error occured while proccessing chunk [2639669] in meida [v_280641] at the time of error in library[disklib01[ and mount path [MA01]\\IP\ITshare\NAS_drive03] for storage policy[storage policy name] copy [tape copy] meid agent [MA02] backup job [312270] unable to setup the copy pipeline”“Failed to mount media with barcode(RL774L8] side[A_408] into drive [HPE ultrium 8-SCSI_1] in library [HPE MSL 3040] om [MA] while accessing a drive then serial number obtained is different from expected SCSI identifier supplied by the medium changer” after getting this error, everyday we reboot the media agents and commserve then only the backup will normalcurrent commserve version:11.28.243 media agent(physical)2 commserve server(VMs) please share any solution for the above issue 

HelloWe plan to use NetApp CSeries QLC as a Disk Library for high performance restore with HyperScale-XDo we need additional Media Agent to have the primary copy directly written to the NetApp Array then pushed to tape from the HyperScale-X nodes ?Thanks

Hey Guys :)Running a restore from a mysql db. Network Test is ok, but throughput is very slow (2-4GB/hr). On the client i can see i high cpu load (80-95%), and the Disk usage is also close to 100%. But my question is (or from the customer): Can someone please explain me how the restore is working? So what is commvault, the Agent, doing step by step? Why does it create such i high load on the cpu and the disk?Thanks :)KR

can we set encryption of for one vm which is part of vsa job in a subclient ,or is it can only be done for client with agent , is there any way to encrypt only a vm wihtout using seprate storate pool or policy 

Hello, Working on a design for a customer that will provide BaaS using Commvault as an MSP.HSX will be used as primary backup target and they want to provide tape copy option to their tenants.They have a Tape library with 12 drives and 240 slots and expecting 6 tenants. Some tenant will self-manage their backup and some will be fully managed by the MSP. I am wondering how we can make a portion of the tape library available to the tenant (storage pool / drive pool ?) and have access only to its set of tapes, drives and slots. Customer does not have license to partition the tape library.TL drives will be connected to the HSX. Thanks for any inputs

Last week we received a mail notifying us that new maintenance relapses were available. We run both FR32 and FR34. •    11.34.11 (06-Feb-2024)•    11.32.42 (06-Feb-2024)For both platform releases we now notice that those maintenance releases are not available anymore, instead MA shows 11.32.43 and 11.34.13.What happend to the maintenance releases who were made available last week? Were they pulled back or were they replaced, without communication, because new critical fixes were released? What should you do when you are running on 11.34.11 or 11.32.42?

Hi team, we try to push fresh data from private metric reporting and it failed.CommservSurveyUtility.log7664  ba0   02/14 11:13:25 ### CommservSurvey::uploadfiles() - Private: Upload started7664  ba0   02/14 11:13:26 ### CommservSurvey::uploadfiles() - Private: Upload succeeded for file : [D:\CommVault\Reports\CommservSurvey\privateupload\CSS1707905605_100AF2_208.xml]7664  ba0   02/14 11:13:26 ### CommservSurvey::uploadfiles() - Private: Upload done7664  ba0   02/14 11:14:38 ### GenerateXML() - RptCommservSurveyProc failed with error [INFO: [String or binary data would be truncated.] [RecNum:1, State:42000, NativeErr:50000, RowNum:1, Severity:16, LineNum:636, Spid:58] ]]... Proceeding with next survey…Any idea how to solve existing issue ?

I have a linux ubuntu 20.04 server and postgresql is installed on it. File system core, postgresql, file system are installed as software. I can restore full bakcups, but the restore option for incremental ones is passive. What could be the reason for this? 

Hi,We can restore the file server manually when the client need it. Now the client to ask for can we restore the backup in a schedule basis like everyday at 11.59 PM the restore would be perform automatically.Regards,awsupport1

I am currently troubleshooting an issue when I try to do a full backup restore to another computer. On the first Destination field, I’m able to select the destination server, but on the second destination instance, it’s not populating the same instance. I’ve confirmed the SQL version on both are on the exact same version.  I thought maybe it might be an issue with the product version of the computer being behind. Tried to update, but I’m getting this error. 

Hi,unfortunately, CV has a bug in relation to schedules and CV Support has not yet been able to provide a solution. As there is no end in sight I am currently building a workaround. I am desperately looking for a way to trigger a backup copy via PowerShell (if necessary via REST) or to start the corresponding schedule (is deactivated due to the error). Is there an idea for this? Best regards

Hi,We will migrate a tape library from one commcell to an another existing one. But we want to know if it’s possible to keep the data already existing on the tapes and to restore data from the tape through the new commcell?

Hi teamI am creating and testing some DR procedures including vmware VM restore . I have done some restore performance tests. My commvault is. 11.28. I use hotadd mode (the most efficient transport in my environment because of thin disks). Media agent and vm proxy servers are windows 2019. And restore speed of large single VM seems to be below expectations.It is about 990 GB/hr (275 MB/s, 2,2 gbps).What is a bootleneck ? CPU or MEM is not a limit I believe but I noticed that the data transfer speed between media agent and proxy servers during restoring does not exceed 2.2 gbps (240 MB/s) over a 10 gbps network. It seems to me not enough.I checked outside commvault what can I expect from my hardware. The robocopy network transfer tests of a single relatively large 50 GB file (vmdk) from media agent to proxy and shows a transfer on LAN net of no less than 7 gbps (870 MB/s). ?3 times better than in commvault process ? Is it expected behaviour ? Why ? Can I tune this ? I have tried with nn

Hello,I removed a media agent and I forgot to disable the Ransomware protection before I got rid of  it in commcell.Now I can’t delete the directory since its “readonly”. Unfortunately the directory is on a drive also used for other things so I can’t format it. Since the drive has live data I don’t like to do the disk part thing either.Is there a commvault tool or way for me to get rid of the directory? Best RegardsHenke

We relatively often restore older versions of files to users. In the thick java client you can chose to sett a suffix option on the filename when restoring, to not overwrite existing files, and to make them easy recognizable. We can not find this option in the webconsole. (Command Center). Is this a feature planed to be implemented, or is there a simple solution to ad a suffix?The suffix is very useful when you restore larger amount of files to distinguish them from existing files.  

There is an option to migrate a Linux CS to a Windows CS. if I restore a Linux SET_XX to a Windows CS  machine will work ? 

hi , we have hyperscale with encryption enabled and we are having aux copy to tape with below settings basically each tape should give aroung 40 tb after compression but we are only getting 15 tb  , do we need to disabled the encryption .i can see hardware encryption is enabled in the data path setting for tap e  

To try to best explain the situation we need to possibly have 3 environments set up in the Commvault CommServe for our organization. We would technically need to have this in order to separate our three groups that have access to the Commserve already to their respective environments that they would be able to have access to. Currently I have modified their security profiles in order to access certain libraries and media agents but this is proving to be difficult to maintain and I'm just wondering if I'm going about this the wrong way and that there is an easier way to separate the organizations. So for example if I have Group 1 group 2 and Group 3 that have their own individual clients and media agents and libraries that are associated to those groups, then I could associate user accounts to who can have access to those particular groups.I'm wondering if setting these up as companies would be the better option in the web GUI of the comserve or what would be the best practice for this