Commvault Cloud Topics

scenario: I have a WORM storage policy (deduplication enabled) of retention 3 days 1 cycleI have run 2 full backups to my storage on same day which completed 1 cycle of retention and with deduplication 7 days of retention is added so total (3+7) 10 days of retention. Will my first set of data be deleted on 11th day since it completes retention on both cycles and days or kindly correct if there is any gap in my understanding here ?

Active directory object restore fails with below error. While trying to restore a deleted OU, USERS etc.  Backup is successfull and I am able to browse the objects.  Error Code: [72:106]Description: Failed to restore "OU=,OU=,OU=,DC=,DC=,DC=local". Error:32Source: , Process: adRestore logs I see AdRestore::OnBufferPlFsHdr() - Error retrieving current set of attributes for the    DN OU=Users,OU=Site,OU=AM,DC=asdf,DC=fdsa,DC=local

Hello, Has anyone heard anything from Commvault regarding support of vCloud director 10.5?It was released sometime a month ago i guess and customers are already starting to push us for the upgrade.With the 10.4 release in mind and the deprecated API’s for backup in that release I googled and I see that on the green competitor’s forum that if you do the upgrade to 10.5 now, backup will just stop as it did when 10.4 was not supported by Commvault or other backup providers.

Hello is it possible to enable worm on a s3 bucket with infinite retention? If we want to worm only for 30 days with infinite retention what is the best way?Just create a copy with infinite retention and worm enabled on  it Create a copy of 30 days with worm and add extended retentionthanks in advance

Hello community, I would like to ask you for an advice. Lately I`ve found the failure when I did check readiness on media agent (windows 2016, CV version 2022E/11.28.56). Error:Communication failure between MediaAgent 172.xx.xx.23 and the client “mediaagent1”. Error returned is:Services on destination are down.  Communication failure between MediaAgent 172.xx.xx.23 and the DDB MediaAgent “mediaagent1” Error returned is: Error returned is:Services on destination are down.When I checked services on both media agents, all are up and running. both are in same vlan, so no FW is in place. Both servers were rebooted in last days. DDBs on both MA`s are either online.if it is a normal FS client, I would push “repair software” option on the media agent. Thanks a lot for any advice. 

Hi,This is my first attempt to resolve some problem using Workflows.I have a default subclient that backup all DBs on Windows SQL using SQL agent.The attached schedule policy runs full daily at 9 PM and then tlogs every 2 hours.The problem is that a pre and post script has to be run on the client before every full backup, but not during tlogs backup, so I cannot use the pre/post script tab in the subclient properties. Is it possible to create a workflow that will monitor this subclient activity and if the CommCell is trying to run the full backup, the workflow will pause it, run the script, wait until is finished and resume the backup, and run the post script at the end, but when is backing up tlogs, will bypass both scripts? Sorry if I am overcomplicating things, if there is a simpler solution, all welcome to share it :) Thanks,Marcin

Following the rather vague process at Enabling Transparent Data Encryption (TDE) on an Existing CommServe LiveSync Setup (commvault.com) for enabling TDE on a LiveSync configuration.Using the process here How to configure Transparent Data Encryption (TDE) in SQL Server (sqlshack.com) on the Primary CommServe it’s a relatively simple task to generate a Master Password, Cert, Encryption key and apply it on all Commvault databases AFTER turning off LiveSync.Copy the Cert to the secondary CommServe, and using same process after recreating the cert in SQL and Encryption keys apply encryption to “some” of the CommVault databases. However 4 Databases including the CommServ database are in the “Restoring” state and encryption cannot be applied to them. I believe they are in the "Restoring" state due to the log shipping configuration?Only way to do so was run the RESTORE DATABASE [CommServ] WITH RECOVERY to change the state of the Database and then apply the encryption settings. Problem is that

We have installed the new Comm Server for the 10 Virtual machine backup and still not updated the license and it is runing in the trial license .My organization wants to test the DR restore .So we have reinstalled the Comm Server OS and Comm Server Tool. But when we try to restore the Comm server with the old DR backup , it is stuck and asking the license file .  

DB2 rollforward restore failed, could you guide how to fix it? Rollforward failed with DB2 error [ ---- error report ---- app. message = rolling forward database line = 7525 file = ClDb2AgentLib.cpp SQLCODE = -1092 SQL1092N The requested command or operation failed because the user ID does not have the authority to perform the requested command or operation. User ID: "BAKUPDB2". --- end error report --- ] on client [azvml-f0gay] for DB [A15]. 

I have several jobs are failing with the same error below. The Job started running but then stopped. See attachments. Error Code: [62:306] Description: The request could not be performed because of an I/O device error. Source: commnode08sl.aptproduction.com, Process: cvd

Hi, In my environment 2 data center and centralized commcell, commserver data replication is happening every 15mints, yesterday network team done switch level upgradation in dc2, because of the  network activity,  DC2 disks library are  fluctuating,  and we are facing issue  Index restore jobs running more 12 hours. still index restore running, looking for suggestions.    

We are out of space on our storage and when executing Run space Reclamation it stops the job at 70% and stays at that. anyone can help me????   428   29a0  09/23 10:52:15 282424 Failed to open file [\\storage02\CV_Daily$\Library\QNL4HN_10.05.2021_11.43\CV_MAGNETIC\V_164504\CHUNK_3347148\SFILE_CONTAINER.idx]. Line [1465], Error [0xECCC001C:{CQiFile::Open(1377)} + {CQiUTFOSAPI::open2(1530)/ErrNo.28.(No space left on device)-Open failed, File=\\?\UNC\storage02\CV_Daily$\Library\QNL4HN_10.05.2021_11.43\CV_MAGNETIC\V_164504\CHUNK_3347148\SFILE_CONTAINER.idx, OperationFlag=0x8002, PermissionMode=0x100 SharedFlag=0x10}]428   304   09/23 10:52:15 282424 Failed to open file [\\storage02\CV_Daily$\Library\QNL4HN_10.05.2021_11.43\CV_MAGNETIC\V_164512\CHUNK_3347109\SFILE_CONTAINER.idx]. Line [1465], Error [0xECCC001C:{CQiFile::Open(1377)} + {CQiUTFOSAPI::open2(1530)/ErrNo.28.(No space left on device)-Open failed, File=\\?\UNC\storage02\CV_Daily$\Library\QNL4HN_10.05.2021_11.43\CV_MAGNETIC\V_164512

Hi there,I just have a question about the Unusual file activity. When I go there I can see the graph and the graph also shows the Deleted Files including how many filers were deleted and the date they got deleted. So, Is it possible to see the details for that? Or generate a report for that? Thank you.

failed main upgrade phase commvault while performing upgrade 

Is the any reason for the NDMP Properties button to be greyed out on a netapp that was added to array managment?  I am able to take a snap backup, when the back copy runs I get the following messageError Code: [39:28]Description: Please enter NDMP credentials for client:[myNetapp].Source: cvcs2, Process: NasBackup However, the NDMP Properties button is greyed out so I cannot add the credentials there.

I have a customer with a deprecated Commvault environment that’s on V11 SP10. They no longer use the environment and want to recover Mailbox Classic Data.I’m seeing a strange issue, where I cannot recover multiple mail messages (and by default entire mailboxes) if there are attachments in the mail. If I recover messages with no attachment, then I can recover them into a PST file.The error I see is:Looking at the logs, the restore job is trying to reference a DDB ID that isn’t available under Storage Resources. I suspect it may have been deleted at some point (the system has been inactive for a few years).The active DDB’s are all online and accessible.My understanding is that a DDB isn’t required for a recovery operation, but it seems to be causing issues with mails that contain attachments.  I configured the MA (which also hosts the DDB’s) to be the target for the PST recovery to avoid any impact on their Production environment and new backup solution, so recoveries are ‘local’. Is the

Hello to all,Because is not clear for me in documentation, I would like to find if Commvault (not Metallic) support:In-flight encryption At rest encryptionThank you in advance,Nikos

I have a number of VSA psuedoclients that need to renamed but the option simply isn't there.Am I missing something simple? I can’t imagine this is a real issue.

Hello,Is there a way to exclude DDB + Index server backups from a Synchronous secondary copy ?Some Additional setting that will do the job ? Thanks

HiDoes anyone know if there are any restrictions in the workflow engine regarding the use of temporary tables in the CommservDBQuery activity? In the SSMS the query works fine.  When I run the above SQL query in the debug mode, I don’t get any output: I also tried to use a table as variable, which did not work either.The workflow engine runs on a dedicated server. Could this cause the issue? Thanks for your inputsMichael

when the backup initiated what’s happen scan phase, backup phase, Archive phase and index phase, what will happen if once failed. 

Hi,We are currently running Commvault in a VM 11.20.168 on Windows Server 2019, and also using a FREL.As the title states, I would like to upgrade the Commvault release from 11.20.168 to the latest version 11.32, and also the Windows Server version. We have 4 instances that I maintain, and it is a closed network (I have to download the update files and transfer them over).This VM was previously running Windows Server 2012R2 but I upgraded our instances to Windows 2019. I could just do an in place upgrade again to 2022, but maybe it is best to make a new VMs. Please share your thoughts and recommendations.

Hello!Problem description:SAP for Oracle agent has following subclients:1) Online - For Online Database backups2) Offline - For Offline Database backups3) Logs - For log backupBackups for Online and Logs subclients happening regularly. Offline subclient is used for special cases, only one job for this “Offline” subclient exists and it is marked for 5 years retention.Problem: Jobs of “Logs” subclient not aging, with reason LOG RULE and with “Required By Jobs” mark, where required job is job of “Offline” subclient, which we want to keep for 5 years.How to resolve problem with Log aging and keep job, which is blocking aging?

I would like to know if there is a report on backed up VMs and Filesystem divided into quantity by operating system.Similar to VM Backup Health and Fileserver Backup Health but with both reports together.I don't know if I explained it correctly

Hello all.If like me you’re in the unenviable position of having to still protect some 2003 clients even though they are long deprecated, and after a reboot despite CV services running they just won’t communicate, try adding the nAllowOlderClients setting from here:https://documentation.commvault.com/2023e/essential/3605_installing_clients_with_deprecated_operating_systems_or_applications_on_windows_computers.htmlThis has worked for me.  I didn’t need to change anything on the client itself.