Commvault Cloud Topics

Hi Team, We saw that one of our file backup has detected stale mount path in the scan phase. I saw below BOL but there is no how we can get backup this stale mount path. What can we check from OS ?How can we take the backup for this stale mount path, what is the suggestions ? 35041 88e1 09/21 01:01:20 15332611 MountPathInfo::expandContentPathByVolumes(491) - /data of type [xfs] is skipped due to stale https://documentation.commvault.com/2022e/expert/24174_frequently_asked_questions_linux_file_system_01.html#how-are-stale-nfs-mount-points-detected-during-scan-phase

we are using MySQL8.0  on centos7. We installed Commvault v11.28.14. We enabled xtrabackup and full instance xtrabackup.  we are trying to full backup,and pending status. cvfwd.log have error:(192.168.179.3 is client IP)2640 11bc 08/23 12:30:08 DT:00128 ######## ERROR: cvfwd_ssl_ext_parse_cb(): Peer 192.168.179.3 didn't provide a common CA certificate2640 11bc 08/23 12:30:08 ######## ######## ERROR: cvfwd_ssl_log_and_clear_errors(): error:1422B06E:SSL routines:custom_ext_parse:bad extension: (ssl\statem\extensions_cust.c:162)2640 1878 08/23 12:31:03 DT:00129 ######## ERROR: cvfwd_ssl_ext_parse_cb(): Peer 192.168.179.3 didn't provide a common CA certificate2640 1878 08/23 12:31:03 ######## ######## ERROR: cvfwd_ssl_log_and_clear_errors(): error:1422B06E:SSL routines:custom_ext_parse:bad extension: (ssl\statem\extensions_cust.c:162) 

Hi Community,I have a question about the compatibility of BoostFS 7.8 on redhat Linux 8.x.BoostFS for datadomain in commvault are available up to 7.4But on DELL the 7.4 become an old version of ddboost, do you plan to update this matrix compatibility ?(in comparison BoostFS on windows server 2012/2019 is compatible up to 7.7)please adviceregards,

Hi, I want download manager v11SP20 for linux on server linux , how can I do ? ThksDario

Hi Team, We are configured FSO and try to perform a file server optimization on a file server (size 30TB ).now we are getting  error regarding the index server . Error : Error Code: [72:106]Description: Failed to send    data to Index Engine. Please verify that the Index Engine is running.Source: Please help here 

Hi Guys, I have a mysql active/passive cluster. I would like to backup the databases using the cluster VIP.Unfortunately I didn’t find anything in the documentation. Any help please? thanks in advance for your valuable help !  

Hi, I am thinking to use Aux copy to move backup jobs of backup copy of storage policy from one disk library to another as the original disk library is getting full. I have several questions regarding Aux copy and hoping that I can get answers here.as there are two different disk libraries which use different DDBs, does it mean that a full copy of backup jobs will be transferred through the network without deduplication? When I looked into the aux job that I ran for testing, the size of backup data transferred across is much smaller and very closed to the actual data written size of the original copy. Did I miss anything or this is expected behavior? If so what is the theory behind it. How can I tell for sure that all backup jobs have been copied across? I am planning to delete the original copy to free up space but I want to make sure that all jobs are copied across before doing it.Kind regards,Boyi

Hello,I need some help, i have an issue that my adminconsole browser cannot access.IIS on running condition, and services are running. 

Is it possible to use a Media Agent proxy for Intellisnap backup operations?Although I configure a proxy in the settings of the subclient, the backup continues to use the MongoDB nodes to take snapshots, instead the proxy configured.The storage is a NetApp. 

Hello community!I recently switched for OneDrive backup, from v1 to v2 and a have a question:In Users tab, I can add an extra column called “OneDrive enabled”.Then I see that my users are mixed in this filter. Some of these are Yes and some other with No, but all of users are backed up (with also actual size).So, could you please help me, what is “OneDrive enabled” for?Thank you in advance,Nikos

i start meesage queue.but it stops right away Is the backup okay?What is the role of Message Queuing?What should I do?  

Hello all, is anyone using the Powershell SDK v2?  I see it hasn’t been touched since initial commit, is this still a thing?  I really like the v1 and wanted to see what else is now available in v2.  https://github.com/Commvault/CVPowershellSDKV2 The documentation is scarce at best and CV docs still references SDK v1 which is not the same as v2.  From the github page it just says to use Invoke-SetupLogin, which I am able to connect and get a token.  But then how do I use the cmdlets at that point?  When I run a command afterwards I just get “Unauthorized”  In v1 once you run connect-CVServer, you can run any commands against the currently logged in Commcell. I really think this PS module is a great thing and hope it is still being developed.  The API is nice but the PS code is much easier to use and less code involved. Thanks f

Hi, Does any one know how to handle or fix this, within a hardened linux/rhel mediaagent server with selinux? audit.log:type=AVC msg=audit(1662726564.338:34): avc:  denied  { append } for  pid=2248 comm="Galaxy" name="Galaxy.env" dev="sdb3" ino=45978 scontext=system_u:system_r:init_t:s0 tcontext=unconfined_u:object_r:usr_t:s0 tclass=file permissive=0 Henk

Hi Team,I cannot understand what the scheduler task option is for:Run Incremental Backup - Before Synthetic Fullsince it later gives Failure Reason:Synthetic Full cannot run because no Incremental or Differential backup was run after last Full backup for the subclient.Can someone explain this? Regards,Piotr Grzegorek.

commvault.Instance001.service has suddenly stopped on all the linux clients.Next backup will run on Saturday.I believe this is a commvault communication service on all clients which needs to be run in order to backup clients.Could you please let me know how to restart this as I cannot have backup failures this saturday. It is crucial to the business.

Hello,I’ve some older data at one mount path and want to move it to different host where new storage has been already configured and it’s up and running. Is there a way to somehow merge the data from old MP into new one? So I want to move data from Host1 - “D:\MP1” to Host2 - “D:\New MP” to keep everything in single place. Simple move is enough?   

Hello,we have to recall stubs of about 2000 mailboxes. I want to use massrecall tool to recall the stubs. My question is, is there an option to define the complete mailbox of the user and to define exclusions of specific folders (calendar, deleted items, etc.). At the monent I don’t know which folders were created by users beside inbox. Or is it necessary to report all mailboxes and folders to create a input file which contains the folders that shoul be included for mass recall?Thanks and regards,Thomas

Hi All,I’m trying to create a Visio to document how the backup flow from our O365 tenant to Metallic tenant/data stores. Only basic flow I found on the documentation is this onehttps://docs.metallic.io/metallic/120504_office_365.htmlWondering if anyone has anything that have more details, showing the APIs involved, Enterprise Application on AAD, etc.  Please point me in the right direction.Thanks  

Hi,  ㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡRman Log:[Recovery Manager: Release 11.2.0.4.0 - Production on Mon Sep 19 22:34:13 2022Copyright (c) 1982, 2011, Oracle and/or its affiliates.  All rights reserved.RMAN>connected to target database: ORAKO16 (DBID=2846671649)using target database control file instead of recovery catalogRMAN>old RMAN configuration parameters:CONFIGURE CONTROLFILE AUTOBACKUP ON;new RMAN configuration parameters:CONFIGURE CONTROLFILE AUTOBACKUP ON;new RMAN configuration parameters are successfully storedRMAN> 2> 3> 4> 5> 6> 7> 8> 9> 10> 11> 12> 13>RMAN-00571: ===========================================================RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============RMAN-00571: ===========================================================RMAN-03009: failure of allocate command on

CommVault installation failed when preconfigure workflow engine and i check the log found that error ​​​​​​Could not start the service MSSQL$Commvault

@Anthony.Hodges , I have the same issue with 11.24.7.  We have all the roles defined that was presented here and the documentation.You said the issue was on the AWS side.  Could you elaborate on that? ThanksChuck

Hi,  Do you have a best practice how to utilize media agents in a GRID format?For example we have 4 MA’s and let’s say 3 subclients..1 sub client always uses 1 MA (more vsa proxies within the job for vm’s) for VMware backups. So there is a some sorting mechanism for other 2 sub clients to either receive idling MA’s to start the backup, or use the one which is already used by sub client 1… But is there an option to utilize the potential of a GRID solution where we can use more than 1 MA for a backup of a sub client? Hope it’s clear of what I am trying to achieve.

There is a data loss in customer environment. Customer wants me to check if there was anything which was backed up and could possible be restored. There are 2 incremental backups from which data needs to be restored. But while browsing the incremental data is stuck at “loading data….” and not actually loading data. Previous incremental backups are being browsed successfully.  

Hi, we just started to use an object storage to tier out the data after 7 days. We created one bucket and added it to commvault as backup target. Den we changed the config and created another bucket but forget to delete the first one and now commvault is using both buckets to store the data. How can I migrate the already stored data in bucket 2 (data path 1) into bucket 1 (data path 2) ?After I could migrate the data I would like to delete the second data path and then remove the bucket in the Object Storage.RegardsThomas

Hi, We are looking for a way to fetch from the Commserv - Jobs Copied By AuxCopy Job.Currently we use this API call - qoperation execscript -sn QS_JobsCopiedByAuxCopyJob,but the response we are getting includes details that are not aligned with what we see on the Console GUI. Jobs that are marked as ‘Copied’ on GUI doesn't show on the API response. Is there any other way to fetch that data and the get the latest status ?  Thanks