Commvault Cloud Topics

Hi Team,I cannot understand what the scheduler task option is for:Run Incremental Backup - Before Synthetic Fullsince it later gives Failure Reason:Synthetic Full cannot run because no Incremental or Differential backup was run after last Full backup for the subclient.Can someone explain this? Regards,Piotr Grzegorek.

commvault.Instance001.service has suddenly stopped on all the linux clients.Next backup will run on Saturday.I believe this is a commvault communication service on all clients which needs to be run in order to backup clients.Could you please let me know how to restart this as I cannot have backup failures this saturday. It is crucial to the business.

Hello,I’ve some older data at one mount path and want to move it to different host where new storage has been already configured and it’s up and running. Is there a way to somehow merge the data from old MP into new one? So I want to move data from Host1 - “D:\MP1” to Host2 - “D:\New MP” to keep everything in single place. Simple move is enough?   

Hello,we have to recall stubs of about 2000 mailboxes. I want to use massrecall tool to recall the stubs. My question is, is there an option to define the complete mailbox of the user and to define exclusions of specific folders (calendar, deleted items, etc.). At the monent I don’t know which folders were created by users beside inbox. Or is it necessary to report all mailboxes and folders to create a input file which contains the folders that shoul be included for mass recall?Thanks and regards,Thomas

Hi All,I’m trying to create a Visio to document how the backup flow from our O365 tenant to Metallic tenant/data stores. Only basic flow I found on the documentation is this onehttps://docs.metallic.io/metallic/120504_office_365.htmlWondering if anyone has anything that have more details, showing the APIs involved, Enterprise Application on AAD, etc.  Please point me in the right direction.Thanks  

Hi,  ㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡㅡRman Log:[Recovery Manager: Release 11.2.0.4.0 - Production on Mon Sep 19 22:34:13 2022Copyright (c) 1982, 2011, Oracle and/or its affiliates.  All rights reserved.RMAN>connected to target database: ORAKO16 (DBID=2846671649)using target database control file instead of recovery catalogRMAN>old RMAN configuration parameters:CONFIGURE CONTROLFILE AUTOBACKUP ON;new RMAN configuration parameters:CONFIGURE CONTROLFILE AUTOBACKUP ON;new RMAN configuration parameters are successfully storedRMAN> 2> 3> 4> 5> 6> 7> 8> 9> 10> 11> 12> 13>RMAN-00571: ===========================================================RMAN-00569: =============== ERROR MESSAGE STACK FOLLOWS ===============RMAN-00571: ===========================================================RMAN-03009: failure of allocate command on

CommVault installation failed when preconfigure workflow engine and i check the log found that error ​​​​​​Could not start the service MSSQL$Commvault

@Anthony.Hodges , I have the same issue with 11.24.7.  We have all the roles defined that was presented here and the documentation.You said the issue was on the AWS side.  Could you elaborate on that? ThanksChuck

Hi,  Do you have a best practice how to utilize media agents in a GRID format?For example we have 4 MA’s and let’s say 3 subclients..1 sub client always uses 1 MA (more vsa proxies within the job for vm’s) for VMware backups. So there is a some sorting mechanism for other 2 sub clients to either receive idling MA’s to start the backup, or use the one which is already used by sub client 1… But is there an option to utilize the potential of a GRID solution where we can use more than 1 MA for a backup of a sub client? Hope it’s clear of what I am trying to achieve.

Hi, we just started to use an object storage to tier out the data after 7 days. We created one bucket and added it to commvault as backup target. Den we changed the config and created another bucket but forget to delete the first one and now commvault is using both buckets to store the data. How can I migrate the already stored data in bucket 2 (data path 1) into bucket 1 (data path 2) ?After I could migrate the data I would like to delete the second data path and then remove the bucket in the Object Storage.RegardsThomas

Hi, We are looking for a way to fetch from the Commserv - Jobs Copied By AuxCopy Job.Currently we use this API call - qoperation execscript -sn QS_JobsCopiedByAuxCopyJob,but the response we are getting includes details that are not aligned with what we see on the Console GUI. Jobs that are marked as ‘Copied’ on GUI doesn't show on the API response. Is there any other way to fetch that data and the get the latest status ?  Thanks

Hi @Mike Struening ,I am also facing similar issue. I have installed the configured the Commvault Splunk plugin available at: https://splunkbase.splunk.com/app/5718/  and I am trying to get respective data from Commvalut version-11.24.48.I have checked the permissions for the user(not a service account) of Commcell it is same as per your shared screenshot still no luck.  Please help me understand the possible reasons it is not accepting the credentials. 

Hi Team,I am planning for restore single mail box from the Exchange DAG database backup, Could you please share the steps by steps for this activity.  

Hi Problem description:VMWare subclient  (with NetApp datastores via NFS) is running using:SnapShot (primary Snap) -> SnapVault -> Backup2Disk.First a full and since then always inc + 1 x a week synthetic full was backed up. The primary target (default disklibrary) must be changed and this is not possible in the storage policy :( I can set up a new primary target but the default library (for metadata SnapShot etc) is always the original library. So I have to set up a new storage policy with a new default library. How does it behave now with:a.) the Synthetic fulls? Do I have to start again with a real full or does CV just take the data assigned to the client from whatever library for the next synthetic full and if I delete the old storage policy I have still functionable backups?b.) if I move the SubClient to the new Storage Policy it keeps the CBT/SnapShot/SnapVault information? Unfortunately I can't test it easily a

Hi guys,We are planning to set up LiveSync and our Web Server is installed on the primary CommServe Instance001. I assume that if we don’t separate the Web Server, we will only be able to operate from the CommCell if a failover occurs (since LiveSync works at the SQL Server agent level). I did not see in the documentation that having a seperate Web Server was a requirement for LiveSync and I was wondering if it was absolutely necessary or if it would be a better practice to set it up as a separate server.Thanks for your help!

Hi Team,Greetings! instead of Connect-CVServer command from PowerShell to connect commserve. is there a another way where we can connect commvault using PowerShell without providing credentials. i want to connect to commserver from PowerShell with token or something ?  

Hello, I have issue with live browsing of Exchange recovery point. I am getting next error : Cannot connect with Exchange Mining process, please check service running status on live browse server. I made commvault case 220731-163. But i want to ask here aswell if someone had same issue.Somewhere in juni restore worked correctly on the same MA Once thing i change after is commvault hotfix to 11.25.44 The MA and Exchange have same patch.  I tryed restore offline DB to MA, but after restore getting same error at browsing. I uploaded some logs aswell.

Hi teamsEnvironnement :Physical commserve DL160 / Windows 2019 / Version : 11.28.19 / 10 Go NIC One drive LTO 8 on MSL 2024 / SAS Cluster Vsphere 7 / 10 Go NICI try to backup a monster VM (32 To) directly on tape.  i think that the bandwith rate is quite low (see below) i would like increase performance of bandwith rate…How i can do this.Help appreciate.Thanks.. 

I have an old InfiniGuard VTL that is replicated to a new InfiniGuard VTL and I need to decom the old one.  Is there a way, with CommVault down, to uninstall the medium changer and drives and install the new medium changer and have CommVault recognize the new VTL as the old one?  The replicated VTL has all of the same barcodes.

Hello Guys, since the upgrade from 11.25 to 11.28 i have an issue with our Exchange Index Server. On the Index Server the services are running fine and the content path is also the right one but i always get the issue “Content Server Down” when i try to search for a mailbox.  The Index Server Backup itself fails with the error “Configured Content does not exist” even the path hasnt changed.  Thanks in advance BR Marcel 

Good day,V11.SP28.20Exch DAG regular full backup failed at archive index phase with error - Could not open bcontents#1 confirmed index directory has more space and no index alert in health report #2 backup always go through the same MA#3 look at the directory and the file(bcontents.dat) is missing how to make new full to get ride of the old bcontents.dat that doesn’t exist anymore and  create a new .bat from scratch  ? ******ArchiveIndex.Log8272  3978  09/20 10:38:24 736753 BCONTENTSTABLE(F:\CV_IC\CV_Index\2\1074\1663614223\bcontents) Could not open F:\CV_IC\CV_Index\2\1074\1663614223\bcontents.dat with isam error 12 (Could not open file: not there or locked). sysiocod=28272  3978  09/20 10:38:24 736753 PostProcessIndex Failed to get last record for tree index with code=101 (Could not find isam keyno request)***Tried:Force full backup go to a different MA, but when job starts, i

We have CV 11 .24.56 and using Dedupe.  We already have this Disk Library setup and were using 60% of the library but now we wanted to add another mount path and use the other 40% because no one ever used the storage space!  I cannot send screenshots so I will try to explain. We have a Primary site (Pri-1) and an Alternate site (Alt-1) and Commvault copies the data to the Pri-1 Disk Library and then we do a Dash Copy of the data to the Alt-1 Disk Library so we have 2 online disk libraries one at each site and the libraries each have their on Folder or Mount Path and we have Global Dedupe policies one setup for the Pri-1 Library and another Global Dedupe setup for Alt-1 Library. (This is how it was setup by installer).   My issue is that when I went to add the extra storage I was able to add the storage as a new Disk Library with a new Mount path successfully.  The libraries show up in Commvault as Alt-2 and Pri-2 under the library.  I then was able to add this second

Hello. I’m trying to configure an Oracle Cloud Infrastructure Object Storage but it’s showing this error: I already put all the information required to configure, such as: Service Host, Tenancy OCID, User OCID, Key’s Fingerprint, PEM Key Filename and Bucket. What do I have to do to solve this problem?

Hi, A customer has a CPU constraint server with PostgreSQL DB running. DB is approx. 96GB in size. Dumpbased backup took 5h30m which is a very long time to backup 96GB of data. Commvault by default is using pg_dump with -Fc parameter which compresses backup by default I’m not a DB admin but as far as I know postgreSQL compression is very resource intensive. Is there a way to run PostgreSQL dumpbased backup without pg_dump compression?

We initiated a move a mount path operation on our cmvlt environment,but it seems that is stuck somehow .There is no other jobs running in that moment for this media agent.Also we can see that   all the data seems to be already copied.We see Estimated Total Data Size:1.65 TBSize of Data Copied:1:65 TBare the same It is like this for 1 day and some hours