Commvault Cloud Topics

Hello, I’m trying to convert P to V client to vmware client is WS 2008 R2i performed systemstate backup, downloaded the virtualize me iso and uploaded it to the datastoreand started the virtualize me job. i configured the network on time to DHCP and another time with static ip with the same vlan of the CSboth time lead to the below error i have checked the application manager log on client  and found this error 2476  16bc  09/06 17:27:57 ### ClientSessionWrapper::send() -  [ cvd.exe ]  Cannot connect to [AppManager network access], errorString[[ClientSessionWrapper::connectToCS] Error connecting to svc [AppManager network access] on CS. [0x80070306:{CCvNetwork::Attach_RemoteService(1747)} + {CCvNetwork::Attach_RemoteService(1710)} + {CCvNetwork::LookupRegisteredPorts(4829)} + {CCvNetwork::LookupRegisteredPorts_Remote(4624)} + {CSessionConnectionSocket::LookupPortRemotely(1117)} + {CCvNetwork::Attach_RemotePort(1351)

We have a storage policy with aux copies that was sending disk backups to a tape library. The library in question that contained all these tapes has been decommissioned. A new library was stood up and all tapes were put into this new tape library. However the aux copy that represents this data belonged to a different media server and physical library. We are trying to figure out how to take the data sent to the AUX copy in the old storage policy and move it to a new Cloudian array that has been configured as a Cloud library.

Do aux copies start after the backup copy time retention time was reached. Or do Aux copies start at the same start as the backup copy but just to a different location? I am aware Selective only does Full  and Synchronize does Incremental and Full

Hi Allwe run POC for Mail Archive using Commvault all on one OVF SP 11.26.8.1- we finished all prerequisites.2-  add Mailbox client and can discover User Mailbox.but when we try to configure Recall Services on the client as per the below linkshttps://documentation.commvault.com/11.26/expert/29231_configuring_recall_services.htmland try to test it received error: recall service returned with response code : 500 as per the attached image. 

Hi All, Can someone help out with this question of mine:Can I have a new host installed with private metrics/webserver package to also be a licensing server to my commservers? Do my new host mandatory needs to have commcell package also? Previously I definitely knew that comcell package was not required… Did something change along the way? I previously had to create new host (VM), install metrics/webserver package mssql,iis, restore CVCloud db and that was it (even licensing which was configured also transferred with the restore of CVCloud db on the new host), in every commcell change the upload url path to this new host and that’s it - it was worldwide metrics host for my commcells.  I got a ticket 220726-122 raised but it confused me even more...

I need to check SNMP port for alerting and ticketing purpose. But I can not see on commcell or command center. 

We have a HyperScale 1.5 Storage Pool with 3 nodes Lenovo ThinkSystem SR650 Server. We plan to upgrade Operating System from RedHat 7.7 to RedHat 7.9 (using Commvault workaround well documented). Since the firmware is not updated since they were first installed, we would like to update it, but it's not clear from the documentation if we can update all HW components or we have to check a compatibility matrix first. The link is: https://documentation.commvault.com/11.24/expert/113649_shared_responsibility_model_for_hyperscale_reference_architecture_platform_maintenance_and_upgrades.html Should we update all the firmware server components (BIOS, HBAs, NICs...)?Thanks all

Hi, It’s my first time  with installing commvault on linux. I managed to install system core and media agent but file system icon is grayed and can’t reconfigure file system. ( see screenshot)   EvMgr.log :3612  1434  09/07 12:51:39 ### ::onMsgReconfigureClient() - sending xml error to gui3612  1424  09/07 12:52:24 ### getFileSystemType() - Failed to get Volume Information: volume[D:] 213612  1424  09/07 12:52:24 ### machineBrowse() - CVDirectory::getFreeSpace failed with error code [21]I would appreciate suggestions on how to solve this problem.  J.

Hi All ,Wanted to check if there is a way to scan PSTs in Activate ?Customer has data in PST format (size around 144 GB ) that needs to be scanned . Is it possible if this data is moved on to a file server can it be scanned/analyzed from live source using Activate FSO ? 

Good day all I have an issue with a Hyper-V cluster.I have 6 nodes that are all VSA’s.Three of the nodes were upgraded to Windows Server 2016. The remaining three are on Windows 2012 and are pending an upgrade.Since the upgrade it seems that the hosts in the cluster do no communicate with each other during a VM backup.If I use the upgraded nodes as the only VSA’s then I have on issue.Is this issue due to different OS versions? I’ve checked the account permissions on the cluster and the nodes and they’re all correct. The error is see is the normal authentication one usually associated to a permission issue.Error Code: [91:50] Description: Unable to connect to virtual machine host [CORE01] as user [xxx]. Please ensure that the access node is able to communicate with the host and that the user account and password are correct. Source:core05, Process: vsbkp  Core01-03 are Server 2016 C

Hello,  I’m trying to create a subclient using command line below but im stuck with the idataagent name which says subclient: Error 0x303: Unsupported iDataAgent Type VirtualServerAgent which i try to type : “Virtual Server”Virtual_ServerVirtualServerAgent VSAqcreate subclient -c client -a dataagenttype -b backupset -i instance -n subclient -sp storagepolicy -f content1   

Hi, I wondering if anyone has a multi-customer environment setup where some Commvault admins don’t have access to certain customers. That could be something like restoring data from a specific customer.As much as possible the admins need to be full blown admins in regards to handling infrastructure specific tasks like restarting services on a media agent.Is there perhaps some good approach to this way of working without it being too complicated and difficult to maintain?I’m hoping that Commvault permissions and restrictions options work in a similar way like Microsoft access control list on e.g folders. Meaning that even if a person has read/write access to a folder based on AD group membership then this can be overridden by adding the person explicitly to the folder and deny the read/write option.Also I would like to know how people differentiate or group the customers in regards to separating admins. We have customer groups which is used for e.g. networ

vm server backup fail with the snap creation time and it shutdown the sever and cannot power on it back again. please help for this. Belowe error shows in commserver Error Code: [91:30] Description: Unable to open the disks for virtual machine [SIEM]. Please ensure the following: 1) the proxy is able to communicate with the Host and resolve the Host address 2) the correct transport mode has been selected 3) the disk types configured to the virtual machine are supported. Source: com-v, Process: vsbkp  Description: Unable to create a virtual machine snapshot of [SIEM]. [An error occurred while taking a snapshot: I/O error accessing change tracking file. Snapshot creation attempt took [00:00:33]] Please check the virtual machine snapshot tree. Source: com-v, Process: vsbkp 

Hi,I see in the repository of running jobs there are files ending in data, meta and idx. What are these files for? Is it when data arrives at MediaAgent as chunk and when stored in block? Do you have a diagram to describe the process of moving these blocks of data, and how it is stored?Another question is can I copy the backup file to restore on another Commcell environment?Thanks

We have network drives we backup on DFSR servers on Hyper-V servers, up until recently we could index the backups and pick files for restores.  This is now either timing out after many hours or we get the following error“Browse failed due to error while mounting virtual machine: Failed to mount VM for live browse” This is becoming a real issue for us because if we cant browse these files and folders then we have no way of restoring files for users, and as such our data protection is at serious risk

Hello everyone,I have sap for oracle client with oracle version 19 and brtools patch level 47. Simpana version is V11 SP16.Before the oracle upgrade I was able to make backups successfully, after the upgrade I always get this error:BR0229I Calling backup utility with function 'backup'...BR0278I Command output of '/usr/sap/MFP/SYS/exe/run/brtools -f newgroup /usr/sap/MFP/SYS/exe/run/backint -u MFP -f backup -i /oracle/MFP/sapbackup/.bfjpvmzu.lst -t file -c':/bin/sh: line 1: 552057 Segmentation fault      (core dumped) ( /usr/sap/MFP/SYS/exe/run/backint -u MFP -f backup -i /oracle/MFP/sapbackup/.bfjpvmzu.lst -t file -c )BR0280I BRBACKUP time stamp: 2022-07-25 19:00:02BR0279E Return code from '/usr/sap/MFP/SYS/exe/run/brtools -f newgroup /usr/sap/MFP/SYS/exe/run/backint -u MFP -f backup -i /oracle/MFP/sapbackup/.bfjpvmzu.lst -t file -c': 139BR0232E 0 of 6 files saved by backup utilityBR0280I BRBACKUP time stamp: 2022-07-25 19:00:02BR0231E Backup utility call faile

Hi guys, could not open old thread here:  So creating new one.. Still same problem, I’ve increased debugging and file versions on webserver.log and couple more, but I think webserver.log is relevant here now as I see some strange lines in the logs.First of all - login is actually successful, afterwards I can see connection being aborted!login OKDoes someone have the knowledge to comment on those here?ABORT connection

We have a problem about a backup copy by NDMP, it is not letting us mount the previous snap, constantly giving an error  Failed to mount snap of source volume [/FS_NFS] - id [21038] backup job [338439] mount client [win-backup] mount point [] array [NFSUNITY] snap engine [Dell EMC Unity Snap] by [Application].

Hi All, I'm looking for an report or an possibility to check how big is the archived mail size from exchange mailboxes.  We are using mail archiving and replace all mails with attachments older than 1 yer with an stub.  Now we are migrated to O365 and we want to deactivate the archiving function.  To check the needed space in O365 we want to know how man space is archived for each mailbox. to you have an hint how can i get this information ? 

I’m on SP16.  I have several clients that have their licenses released (they are grey icons with green “down arrows” on them but it appears the schedule and “activity control” were not turned off… when looking at the filesystem “backup history” in the java UI is seems that backups are still showing like they are regularly occurring (a year after the license release occurred) BUT the ‘size of application” (backup size) is frozen at the same size since the client was retired.  When I “view media” on these newer backups it appears its being Aux copied and written to tape.In the Web UI, I’m not seeing these backups. it shows the last backup as a year ago.So: is this ‘normal” (and any explanation?) and is there really data being aux copied and written to tape?This likely was a manual “release license” done on the client via the java UI, and no other action taken is my guess.

Hello,There is an issue with concrete folder on volume E. The folder is selected for backup, but restore browser is empty, no subfolder or files available for restore. Also  backup size is only 2kb , The folder is DFS replicated. Currently the folder   backuped  with symantec  BackupExec 2010 selected as shadow copy component:\\SRV3\Shadow?Copy?Components\User?Data\Distributed File System Replication\DfsrReplicatedFolders\krt \*.* /SUBDIR;.My co-worker told me, that  few years ago , the Symantec behavior was the same , if folder has been selected as usual folder. Thank you in advance!

Hello guys,can someone tell me, how I’m able to create additional copies of my SharePointOnline backups ?I need to retain regular backups for 2 week + weekend’s backups (Synfull) for 2 months.Additional backups are required on the last day each month, copied to tape with 1 year retention.I tried to setup a plan, but didn’t seem to be able to create the required synthetic full backups at the time needed for longterm / extended retention.Since I’m used to use schedule Policies, where all this is easy to configure/setup, I find it hard to achieve similar with a plan. M365 can only make use of plans, therefore I’m forced t use it here.modifying the schedule policies created by the plan, doesn’t work either.rgdsKlaus

My Index State report has a dozen backup clients with a status of Critical but when I check the CommVault documentation (https://documentation.commvault.com/2022e/essential/38739_health_report_index_state.html), it doesn’t in any way explain what this means or what to do to fix it.Column: Status  Description: Index cache statusDoes anyone know what administrators are supposed to do when the Index State report shows a server with a Critical status?Ken

Hi All ,One of my customer has requirement , wherein they want “individual Teams Chat messages”  for all the users , not be retained more than 60 days.Going through commvault documentation my understanding is user's Microsoft Teams Chat messages are stored to a hidden/not exposed folder to a user's mailbox and is backed up as per exchange archiving policies .My Exchange Archiving policy is configured to retain data for infinity.Queries :Does OneDrive backup stores personal team chat as well or it is only used to store documents shared in Teams chat ?If yes , where on OneDrive teams personal chats are stored ? Is there a way we can create separate retentions for “individual Teams Chat messages” within same archiving policy ?  

How can I confirm how many blocks a DDB data verification job processed after it is finished?We have a scheduled policy to check data consistency with the following options. It seems to me that the job is processing all single blocks.