Commvault Cloud Topics

Hi All, we had an internal discussion for new customers what Library is the best way. Often we are running Windows Cluster withs csv volumes or windows filecluster or single servers with san attached storage.  In the past there are a lot of problems with the ransomware on CSV an Filecluster.  Do you have some more information wich way should be good or better to prevent redirected I/O in cluster and also errors during maintanance ?  Also is there any possibility to check if the ransomware protection is working on a CSV / Windows file cluster ? Sure the option is set but did we had an option to test if its working ? 

Hi, I need your help. Maybe I do not see it all anymore, or we have a flaw in the automatic authorizing workflows or better said, we miss one.This is the caseIf we delete a client a workflow starts which sends a mail to authorize. Works fine. One note though if a job is running for that client, it will not notify you, message is send but after authorizing the client will not be deleted.If we delete a backupset the same, works fine, email is being sent.But now it comesThere is also an agent we can delete and I do not see a workflow for this.When I hit delete, it will say if there is a job running or not, but if not, I just have to fill in the known words and the agent along with all data is deleted.I have no other environment to test quickly to check if it is for this particularly environment but does anyone else encountered this maybe??Looking forward to any answer. Thanks,Danny

i have this weird issue that some of our server says no Job within SLA period but when i check all the servers, all of them is completed within 14 days.is there an issue within the reporting because all of their backups is completing. our SLA is configured for 7 days but it says like that on the report.  

Following best practices is important for any aspect of our product, but this is especially important with regard to the Deduplication Database.  A well-specced Media Agent that meets and exceeds our hardware recommendations hosting a DDB that is configured properly can achieve incredible feats of space savings and backup performance.  Conversely, without proper planning and optimal configuration the performance and storage usage can be negatively impacted. Since the inception of deduplication in Commvault one of these Best Practices has always been that Extended Retention should not be used on a DDB being used for a Primary Copy.  To prevent a DDB from becoming too ‘bloated’, our recommendation has been to segregate long-term retention into its own DDB, leaving only Basic Retention on your Primary Copy.  Although it may appear obvious that longer retention means a larger DDB, the true reason for this may not be immediately apparent.

Customer made some changes to the Tipping point IPS device at their end; and all of a sudden the netapp intellisnap backup copies have started failing.  As per the customer, they do not see anything on the logs.   There are two netapp filers on the same network; backup copy on 1 is working while on another one it is failing.  The Logs just say “3880  924   08/18 11:34:52 5974838 NDMP ERROR[TSCNACLUSTER01] 9: DUMP: Error: Write to socket failed”and the NetApp vendor says they do not see any error at their end as well“I can see in the logs from the NetApp that the connection is made at 11:09am<LR d="18Aug2022 11:09:49" n="HSCNANODE01" t="1660777789" id="0/155572305395713" p="1" s="Ok" o="ndmpdc" vf="" type="1" seq="1964418" supp="1" ><ndmp_ctrl_on_e0m_1        lif_addr="192.168.0.54"        lif_port="e0M"/>But after this, there are no entries in the event lo

I have a ticket open already (220822-723), but it seems like the Commvault Support team might be busy I haven’t heard from anyone all day, so I thought I’d put this hear so that search engines can get this error code as well; maybe help some other people.After my mediaagent’s index put itself in offline mode for a few days this weekend (went below my space threshold limit, I resolved that right away on Monday) I find that my Virtual Server Agent type clients and their subclients are unable to do any incremental backups.The commserve reports that it needs to do an index restore, so I check my mediaagent’s indexrestore.log file and every time (about once every six hours, it’s been attemping this) the log file reports the following:13708 32c8 08/23 16:48:59 102030 IDXRESTORE indexRestore executed for jobId 102030 commCell 2 appNumber 31 timeStamp 1660843841 snap-no silent-no13708 32c8 08/23 16:48:59 102030 JM Client CVJobClient::initialize(): Got r

Hello team, Just wondering if OS security patching & reboot will break last vss full backup time string or any other thing could potential cause this type of failure ***mssql lives in Aazure and Last night differential backup were failing for all instances and gave a following error “Failed to get the last VSS/Snap full backup time string for database[XXXXX] and instance[XXXXX] ”Backup history shows the previous diff backup completed successfully on 21/Aug 10:30PM Observed the previous full backup completed successfully for both instances and instances have configured to use with VSS  server last reboot was on 20/Aug after OS security patching sqlida.log only shows error “Failed to get the last VSS full backup t

Commvault 11.18 (soon to be 11.20).    - We are on the cusp of eliminating our secondary backups to tape.   The benefit of a secondary copy on tape was the build-in air-gapping (and ability to move it offsite for safe-keeping).    We plan to move to creating our secondary copies on disk in a different city.   Commvault’s built-in Ransomware protection is  no-brainer, but WHAT ABOUT WORM?    What are the implications of the WORM storage on space consumption?   Is there any scenario in which a WORM-enabled deduplicated secondary copy that is a true copy of the deduplicated primary copy (and with the same retention) would be any LARGER than the primary copy?   Presumably, if a 1000 jobs share one block on the secondary storage, that block will not be removed until the last of those 1000 jobs ages out.Any info is appreciated.   Thanks!

Hello, I am planning to upgrade commvault to SP11.26.8 from SP11.25.44. I want to ask or if there some known issuses in SP 11.26.38. I sow the Maintenance release documentation but there is nothing special for us. But i wanted to ask anyways.

Hello all,as far as I remember, there was an additional setting to avoid the error “Not Run because of another job running for the same subclient” and “An Auxiliary Copy operation is already running for Storage Policy” in reports. Does the settings still exisit? Thank you.

Hi Team, I'm looking to see if there is a way to remotely start stopped Commvault services. Is it possible to do this with Commvault Console? Best Regards.

Good afternoon, please help, I am trying to connect the postgreSQL database but I get the following error (see image), my passwords are correct for the user "respaldo" but still the error. I have already added another server and it works perfectly.Thank you. Blessings.   

Hello guys,is there a method, that allows me to rename the CommServe’s client name ?in previous Version (<SP16), I was able to do this during a DR Recovery. But this option seems to be removed from CSRecoveryAssistent.I now can modify the displayName instead, but most of the reports, as well as the MetricsServer, are still pointing to the clientName, which can be slightly confusing.I moved the CommServe to a different Domain, and the ClientName was matching the HostName, which is the FQDN of the CommServe.I’m using currently using FR22 for this environment.any hints wellcomeKlaus

Hi All,I have build the License Server in the Azure recently with single cloud storage, its protect by DR backup. There is no deticated MA or VSA.My License Server/SQL was completely hardened and had lot of customization. So, rebuild the new Server with DR backup will be a tedious job during recovery process.Is there any other way to protect the VM and create a seamless recovery process?Is it make sense or works if I configure the CS as MA/VSA to backup same CS? TIA,Mani

Hello, I hope you are doing well.I need your valuable help.What should I do so that commvault only backs up the files in the root directory of a linux machine (HP-UX)?Example: in other backup software when using "/" it only recognizes that it is only for backing up the root directory, in commvault it backs up the whole machine, including files that are not necessary. thank you very much. :)

Can I restore Active Directory from a snapshot of a virtual machine?Active Directory is a virtual machine. I have doubt if the restore of Sysvol, will restore fully.

Hey all,I am looking at configuring Periodic Classic Replication for some VM’s running on VMware Vcenter 7.0.2.  Essentially I would like to run a replication job post backup from Cluster A to Cluster B in different locations.When Configuring through Command Center, selecting the VCenter and then selecting  ‘Actions’ on the VM Group and clicking ‘Configure Replication’ it takes me to the ‘Configure replication group’ page that states ‘There are no virtual machines available for replication. Please select another hypervisor or VM group.’I am unable to select any VM’s to add at this point.  The VM’s in this group are:Backed up and in schedule The VM Group uses a Tag in VMware to flag it for backup in the subclient The Destination is another cluster (in another site) in the same VCenter (though not got as far as selecting a destination) Streaming backups used for Primary Backup (No Hardware Snap) Versi

Background: We have added new storage arrays and are trying to clean up all the commvault data of the old ones. I know you can choose a mount point and ‘delete all data” but I would rather not force delete things this way if not necessary.  I would like to get a process in place where our subclients clean up data properly (or at least on purpose, as we want it to occur) as it appears we have quite a few subclients with incremental backups that the system will not auto clean up because they (per Data Forecast and Compliance Report) are not being cleaned up due to BASIC_CYCLES. Per my understanding, these are sticking around because the client was shut down before we could get another last “Full” backup (or similar, some of the subclients were descheduled or disabled, both of which are not allowing some cleanup to occur). In some cases we have some of these incremental backups only on primary storage ,some on primary and secondary, and some on both + tapes.Some

Hello,I have tried to backup file server with block level option enabled.For each volume i have made subclient. Backup of the volume D seems OK.For the volume E. I have selected only 2 folders. Backup job has failed with error:Error Code: [57:327] Description: Found folder as content of subclient, which is not allowed for block level backups, Content [E:\0D\].I have dug into the logs and found the error:“CsFileSystemSnapshotBlockLevelBackup::AdjustBackupContentFromSnapshotContent(518) - Not adding [E:\] to snap content as corresponding Volume GUID [\\?\Volume{c6de5c3f-0367-4763-9870-c5af793ad98e}\] is already present in snap content” Any suggestions? Thank you in advance!

Hi all,Question, just for personal sake..Is it possible to backup a rasberry pi (64bit OS) using a commvault agent?I know it is not supported, however I hope someone got it working anyway.I tried to push it an received an error:Error Code: [68:175] Description: Failed to install File System Core Package, could not determine processor/OS type of client.thanksMarcel Vis

I'm trying to automate certain tasks by querying the APIs. I first tried the newly released Powershell SDK which turned out to be broken right now. The development team is aware and they stated they will fix it somewhere next week so I decided to continue without SDK and write the modules myself.I'm trying to achieve the following:In case the client is discovered via VSA I would like to know the hypervisor vendor. In case a client is not part of VSA I would like to know if it runs as a virtual instance and preferably I would like to know what kind of virtualization platform. I know Commvault pulls this information from a client using the agent to make the distinction between OI and VOI and also that they can identify the platform but would like to leverage this myself as well and I would expect this information to be available as a client property that can by pulled over via the API. 1)So I already discovered that in case a client

Hi guys,I have been using the CVPowerShellSDK_v1 and was able to create tools and scripts for our team. Now, I would like to move a step further and make my own API Calls with the Invoke-RestMethod in PowerShell but I am having a hard time to get started (disclaimer: I have a backgrouind as a sysadmin, not a web developper). I played around with Postman, API Explorer, I went through the documentation on the subject and tried different ways to interact with APIs in PowerShell but I still haven’t succeeded in retrieving data with a simple GET method. I am at the point where I need a little help from friends to move forward. So, if anyone could help me to make a simple GET request through PowerShell with an output in JSON format, I would greatly appreciate and would be able to figure out the rest by myself.Let’s say, for example, I want to retrieve the information of the EmailServer and create a simple function like Get-CVEmailServer.In curl, the request wou

Hello, We have configured IntelliSnap and backup copy for a VM group, with the original snap residing in NetApp for 7 days/1 cycle and the backup copies residing in HyperScale for 30 days. The job is scheduled to run Daily incremental and weekly synthetic full. The incremental snapshots are being retained endlessly, as the retention is set to 7days/1 cycle and the volume is filling up. Now my questions:I understand that every snapshot created in Netapp is a full as it takes a snapshot of the active file system and marks all the active blocks at the time of the snapshot as read-only so that those blocks cannot be overwritten, so can I reset the snapshot retention to 7 days/0 cycle with the expectation that we will be able to restore the entire VM despite the base full Snapshot being aged off?I have seen intelli snapshot jobs fail owing to an existing backup copy job. Can we execute sna

Hello,I’m new to commvault so sorry if my question seems pretty ignorant. But we have Email Journaling/eDiscovery - but i’d like to move it to another media agent. I’s like to keep the index server and everything else in place..but just change the storage policy to point to a new media agent.Would it be best to just create a new storage policy and assign the media agent to the new policy or is there a way to just change the media agent on the ediscovery job?Thank you

Looking to start a replication group from a VM and default backupset to a mount path on a dell powerscale. Going forward this volume will be san hosted instead of mounted via a server. Upon looking at the config- i dont see an option. Im away replication groups are agent to agent. I thought about makign a library with the location- but even that doenst allow.