Commvault Cloud Topics

Error: Failed to extract SEE Files for packages [717, 952]. Exception:Access to the path 'C:\ProgramData\Commvault Systems\Galaxy\Temp\DBUpgradeFiles\Base\DBUpgrade\CommServer\DBUpgradeCommServerPreUpgrade.see' is denied.

On Gmail backups, some of the user backups are getting failed due to account is offline or something? is there an easy method to find out the failed users list from the backup job. 

Hello,I got following request:Backup VMs with retention of 45 days, for all log files we need a retention of 5 years. (Windows and Linux)Any idea how I can easy configure such requirement? If possible without install a agent.We are running V11SP24.56, vmware snapshot is configured with index V1.regards Juergen

how to identify whether SQL plug-in (CvSQLAddInConfig.exe) is configured or not, without login and checking from SSMS on servers ? 

Hi I have started to work with a new customer, and this customer are using Commvault LiveSync, and one thing that are making my attention, and there for this questions.  When looking into the client group “CVLiveSync”, I can see mutiple groups with or without clients inside. I can of course see the client group called “CVLiveSync”, that have the active and passive node.But I can also see other client groups, that have normal Commvault Clients inside.  Is that normal for the client group “CVLiveSync”, that you put also normal Commvault clients into this client group? I would except that this client group “CVLiveSync” would only contain one group only contain the active and passive node. Or am I wrong here? Thanks in advance! 

Hello all,we had to delete some mountpathes a few weeks ago without problems. Now we get some jobs “DeleteMountPathAuthorization”, but the pathes are deleted already. Is there a way to get rid of these jobs? After killing the jobs we get the jobs queued again after a while. Thank you.

System volume information space filling up windows shadow copy settings set to no limitThere is a trick to clean it up but wondering why?

Hello all,maybe you can help me!?The following situation at the customer:Linux system with HANA DB (all HANA specific filesystems connected via NFS)the customer has one IP for the host and one VIP (+DNS) for HANA (same subnet). The idea is that he can move the HANA system to a stronger host at any time without having to change anything in the HANA configuration (hence NFS).How do I manage to add the system 2 times in Commvault (1 x under its real host name for OS backups and 1 x as virtual system with the VIP and the HANA DB name (DNS entry for the VIP) for all HANA specific connections? So far Commvault takes sometimes one and sometimes the other IP as primary IP when I create the client and when I want to include the other one I fail. Under Dataprotector this was easy, because there was the possibility to enter a virtual host. So the DB integrations could run over the VIP (and it didn't matter where the DB was running) and the host backup over the

I need help to produce a query to return a list of Orphaned Media (LTO tapes) with condition equals to Bad/Good. Which database and which table should I use?    

Hi all,after reviewing and accepted or denied all documents present in a request, the status of the documents is not updated. Only after several attempts to move between the tabs of activate, it updates and I see the "complete review" or "request approval" access keys appear.  The currently installed ver

When we try restore DB backup with XtraBackup we can show this error:Error Code: [87:99] Description: Restoring Percona Xtrabackup database [~pki_2010~] failed. Reason:[~0xECCC065B:{XtraBackup::XtraBackupUtil::prepare(323)/ErrNo.1627.(Unknown error 1627)- Failed to run the command [/usr/bin/xtrabackup --prepare --export --target-dir="/var/lib/mysql/restore/pki_2010" ]. Error = [0xECCC065B:{XtraBackup::XtraBackupUtil::runXtraBackupCommand(119)/ErrNo.1627.(Unknown error 1627)-[xtrabackup: recognized client arguments: --prepare=1 --export=1 --target-dir=/var/lib/mysql/restore/pki_2010 /usr/bin/xtrabackup version 8.0.10 based on MySQL server 8.0.18 Linux (x86_64) (revision id: 94f9645) xtrabackup: auto-enabling --innodb-file-per-table due to the --export option xtrabackup: Can't change dir to '/var/lib/mysql/restore/pki_2010/' (OS errno 13 - Permission denied) xtrabackup: cannot my_setwd /var/lib/mysql/restore/pki_2010/ ]}]}~] Source: camgsmysql03, Process: MySqlRestore

 We have FULL backup failling for months but incrementals working:Can you please assist?Description: Unable to read index metadata required for backup. If the error persists, please contact your service provider.

Dear ALL,How we can fix this.  Error Code: [18:146] Description: SAP HANA Error [Waiting for stream reservation for backup.].Client reediness check SS.But we have below free space in the storage. 

I know that commvault checks log space and can alert against it, what I don’t know is is this is stored somewhere in the database.

Hi! I wanted to test out the hardened Commvault image available to download from the storehttps://cloud.commvault.com/webconsole/softwarestore/#!/130/704/20288 I have downloaded the ova and deployed it to VMware environment. During deployment I have specified new hostname and password, but I cannot login to the VM because the password I set don’t work. The hostname is changed only after a manual reboot but password is not working.OVA deployment is pretty straight-forward and it is something I am rather familiar with, but I cannot get this to work. I’m wondering if anyone has similar experience or am I missing something?

While installing Passive CommServer in LiveSync, Instance001 i.e. Passive CS installation is failing with below error: Can anyone help to understand the issue?   Error Log:436   1     09/09 11:05:41 ### ### ### - Maintenance release download complete436   1     09/09 11:05:41 ### ### ### - Update installation is in progress...436   1     09/09 11:05:41 ### ### ### - Please check [C:\Program Files\Commvault\ContentStore\Log Files\UpdateInfo.log] for granular details436   1     09/09 11:12:10 ### ### ### - Update installation completed.436   4     09/09 11:12:10 ### ### ### - Showing dialog : PostFileCopyConfigurationViewModel .......436   21    09/09 11:12:10 ### ### ### - Base folder path [C:\Program Files\Commvault\ContentStore\Base] is already present in the system

Hello,Is there a way of doing post actions when a Drbackup is finished?. I don’t see where I can add any pre/post actions for the DRbackup. //Henke

Hello,When I use the rest API : {{ServerUrl}}/VM  to get all the VM’s state, I have different result from console interface.Part of result for one VM : dvbvcnsxeu0e002.        {            "type": 9,            "vmStatus": 2,            "slaStatus"

Hello Community,Can we implement Commvault AirGap in Cloud Commserve  ( CS , clients , MA are cloud instances with cloud S3 library).If yes , any reference how to achieve it.Regards, Mohit

HiWe are looking for the option to View while browsing or Restore AD attributes into csv file.This would be useful option to check how attribute has been changed over the time. It’s also useful to find Exchange DB settings in AD for the user deleted while ago and doesn’t exist in AD anymore.Thank you

Hi guys,Based on the following link I can see that typically Autodiscovery for Exchange Mailbox User Mailbox Subclient runs once every 24 hours.https://documentation.commvault.com/2022e/essential/94394_configurations_for_exchange_mailbox_user_mailbox_subclient.htmlIs any way to set an own time and frequency for autodiscovery, e.g. once a day at 5.00 AMRgds,Kamil  

Hello, I am still trying to configure vaul tracker policy but I did not succeed. The goal is to export tapes automatically and receive a report with vault tracker reporting. I followed this steps, are these the correct steps ? create the locations create the copy to tape policy create the schedule to run the copy to tape (last day of the month) (I’ll do it later) create a vault tracker policy create schedule to run the vault tracker policy to export tapes.  (I’ll do it later) Here is the detailed steps  : created two locations : transit and Stationary I Created a new copy to tape policy (the copy will be scheduled at the end of the month) 

Hello everyone,I’ve confirmed I have the IsAsBuiltEnabled advanced setting set but when I generate an As-Built Guide, I get a 32 page document with no details.  Any ideas about where the problem is?Ken

Hi All, We have configured extended retention for the Aux copy at policy level for the oracle CLI backup.But it looks like the Aux copy is only retaining based on the basic retention. How do we setup extended retention for the Aux copy for the CLI backups? Thanks.

Hello, We run Commvault 11 SP 18.9 and ESXi 6.7 via Vcenter 7.If we upgrade ESXi to 7, will our version of commvault support ESXi7, or will we need to upgrade Commvault?Thank you