Commvault Cloud Topics

Hello !We have a Commvault Appliance HS3300. For some reason, space in the disk library is not freed up. I do View Contents - 64 TB out of 250 TB are occupied, and 9 TB are free at the disk library level. Did it several times Data Aging, Data Verfication - didn't help. How to free up space on the Appliance?  

Hello, We are getting slow throughput for VMware backups using intellisnap. Around 150 gb per hour with 5 readers.Data store is on NetApp and VSA/Media agent is VM.It is currently using NBD transport mode.Can hotadd or another transport mode be used and will that be faster? Is there any other best practice? 

Below is the analysis from commvault: - StoreOnce Aux copy failing due to "Unexpected copy parameters. SFileNum [1] != [1] || CcId [2] != [2] || Offset [0] + [71680] != [73728]."- FR25 MR23 contains the fix for the issue you are seeing.https://documentation.commvault.com/11.25/assets/service_pack/updates/11_25_23.htm3395 -- AuxCopy jobs from HPE StoreOnce catalyst libraries as source and destination may fail with Error "Unexpected copy parameters. SFileNum [1] != [1] || CcId [2] != [2] || Offset [610712232] + [378000] != [611279232].- Customer to install MR23 on source MA.So we decided to upgrade to 11.26 as it is the latest and has all fixes as 11.25.32. But can we wait for 11.28 and upgrade to 11.28. Will it have same bug fixes as that of 11.26. 

Hi Team,Got an issue, do you have ide to fix this.“Error Code: [72:5]Description: There is an error during launching CreateIndex. Possible causes: a) CreateIndex failure; please check CreateIndex.log file on MediaAgent [powbak002.cimicapps.internal*powbak002*8400]. b) Network problem between this machine and the MediaAgent.Source: powbak000x, Process: DRBackup” Log form Job: 2100  aec   07/18 17:04:18 1482388 ProcessRequestXML Failed to process dirchange for job id1482388Log from MA:2100  aec   07/18 17:04:18 ####### DIRECTORY removeFiles from D:\IndexCache\CV_Index\2\1\1658126600 (except State)2100  aec   07/18 17:04:18 1482388 INDEXCACHEDIR: cleanFailedCachedirs: discarding directory D:\IndexCache\CV_Index\2\1\1658126600 with time stamp > 16578506272100  aec   07/18 17:04:18 1482388 INDEXCACHEDIR: job 1482388 creating 'D:\IndexCache\CV_Index\

I have a large isilon appliance that needs to be backedup.  There are folders that are shared out simultaneously via CIFS and NFS.  If I need to restore a file, how do make sure the CIFS and NFS permissions are ok. I know ndmp handles this just fine.  I am curious how to accomplish protecting the file permission in the Windows world (CIFS) and the linux world (NFS).  

We have a global Secondary Tape policy that we use for sending aux copies to tape. Currently it it set to use only 1 stream to keep the number of tapes being written to a minimum.I would like to switch the Full backups to 2 device streams though. I assume there is no way to do with the schedules? I need to make a new storage policy that is associated with the Full schedules?Just checking that I’m going about this right, thanks! Nico

Hello !There is such problem at Oracle backup. When the backup starts, the state = Running is being executed, after a while the status changes to = running (Cannot be verified) - see the screenshot below. A little later, the task goes into state= Pending and then the backup does not go through. Tell me, what kind of state=running (Cannot be verified) is this and can it lead to an error?  

Hello, I have a production server with CS that is already binded to DR (which is installed inside VM) How can i replace the existing DR (Inside VM) to my newly setup DR (Physical Server). I hope anyone can help, since i wanted to run a restoration drill. and if you have any advice what to do and what not to do during the restoration drill, that will help me. Thanks.

hai guys,please help to resolve the issuewhen i try to add data path in data paths tab in storage policy copy it gives me this error below: 

I have a script that adds a vm to backups by modifying the vm tag in vcenter.The problem is that the VM does not show up in Comvault until the subclient refreshes, which happens during the discovery phase of a backup or if a preview is done on the subclient. Is there a way to programmatically refresh subclient content for VSA based backups? A datacenter refresh is too heavy, and general of an operation, I need something more specific thanks.Chris.

We have created an workflow which will do some automation task for our BigFix patching. did anyone know how to call / run the commvault workflow from BigFix , qcommand or do we have option to run the workflow using command line so that we will create a bat file on commserve and will make BigFix to call the bat file to run the workflow as we don't want to schedule the workflow from commvault and we want BigFix to call / run them. Thanks in Advance. 

I’m linking a customers Metallic Subscription to their CommCell and getting an error which I believe is related to the Metallic URL’s not being allowed on the customers internet gateway. I haven’t been able to find a specific entry in the log files to support this but the error is below:Documentation doesn’t list the URL’s to whitelist here but I imagine it will just be https://*.metallic.io to allow? 

Hello Guys, What are the steps to follow in order to DR a MediaAgent that is lost ? In order to be able to access the data that was previously stored by it.I suppose that we have to start with the installation of a new one (OS, Commvault software), then we have to add it to the CommServe ? With the same IP as the lost one ? Any step-by-step procedure to proceed with a DR of an MA would be great. Thanks all,Regards.

Hi Team, did anyone here faced this error for Backup copy from secondary to Primary? Can advise if any? Thanks.

We are running 11.23 and are now suddenly getting the event 7:269 - “A suspicious file [<String>] is detected on the machine [<String>]. Please alert your administrator.”The files in question are all OK, as far as we can see.Does anyone know why a file might be considered suspicious? 

HiI have a customer that wishes to migrate all of their long-term secondary backups currently stored on an Azure Cool Tier Cloud library based in the Azure UK region to a new Azure Archive Library based in Europe North (EUN) approx 860TB non-deduped. The Primary on-prem disk library has been physically decommissioned and is no longer available. The CommServe was also migrated from on-prem to Azure EUN as part of their cloud migration project. In EUN the customer is now using a mixed Cool / Archive Azure cloud library with just 30 days primary retention before backups are pushed down to the Archive tier with infinite retention. The customer is paying high costs for keeping legacy backups on the Azure cool tier in the UK and wants to move all data to the EUN cloud library.I’m looking for any advice on how best to migrate the data to EUN.  Is there a workflow available or is auxcopy my only option? Many thanks for any advice given...  

Is there a way to prevent these automatic updates to the Media Agents from running?Version 11.2801.22 breaks VMware backups and I have to keep manually reverting to 11.2801.11. Very frustrating!

Hi,we use Commvault 11.20 and i try to restore Guest files and folders from my Windows VMs.We use vSphere 7.x.I get this error when i try to browse to a Windows VM:Browse failed due to error while mounting virtual machine: Internal error during Pseudomount of Guest disks.Any idea?In my other Agent with another vCenter it works fine.Thanks and regardsDennis

Hi everyone, CV supports table level recovery for Oracle database.But the problem is that we’re not able to assess the datafile size needs to be restored.So table recovery can cause unexpected issue like lack of space while doing a restoration. It says all related tablespaces are restored if the tablespace includes table to recover is not self-contained. EXECUTE DBMS_TTS.TRANSPORT_SET_CHECK('sales_dept', TRUE);SELECT * FROM TRANSPORT_SET_VIOLATIONS; So we performed below procedure/command to validate how many tablespaces are dependent.For our customer’s prod environment, only two tablespaces need to be restored for table recovery on top of the targeted tablespace. But the result was totally different what we expected.A table recovery required almost all of the tablespace restore to an auxiliary instance. Why CV restore so many tablespace just for a table recovery?(Oracle D

To recover the AD password we need to do to run “adLdapTool.exe” before taking backup as per below link but we have daily AD backups are already running and now we need to take backup of AD users with password? how can we do that?  https://documentation.commvault.com/v11/essential/14429_enabling_ability_to_restore_passwords.html

I get this warning message for one of our VMware VMs.  Not getting any specific hits while searching this.  I think this may be a VSS issue but am not sure where else to go with this.  There is no Commvault agent on this VM.  VSS is configured to unlimited.Any hints would be appreciated.

Hello I’m getting some isues with some VMWare backups Error with Virtual Machine change tracking. It may be necessary to power cycle the vm, or contact VMware support regarding the QueryChangedDiskAreas API. Have anyone faced this issue before and have an idea to solve it?

I’m working on configuring LiveSync and the instructions (from https://documentation.commvault.com/11.26/expert/105056_installing_commserve_failover_package_on_production_commserve_host.html) say to download the CommServe Failover Package but I don’t see that anywhere under the Documents and Packages link.  What’s the trick to finding and downloading this package?Ken

Hello,We have changed our Commserve IP and noticed that after the change E-mail notifications cannot be sent from the Commserve machine ( Alerts , reports etc. )Are there any Commserve IP dependencies for that matter ?  Thanks

Hi,File system backup jobs for a MediaAgent failsError Code: [19:1109]Description: Please check the log files for this job for more details.My troubleshooting steps that didn’t work:catalog migration to different path (once from the properties of MA, and once using change index server config workflow) try using optimized scan upgrade the commcell to the latest maintenance release 11.24.48The Archive index logs:16120 4530  05/27 20:06:24 680118 Begin Archival of Remote Loose Files (if available) and Action Logs, Argv [-j 680118 -a 2:457 -t 1  -jt 68011