Commvault Cloud Topics

Hi, We have an Exchange Online backup that functioned for around a year but has not been working in 8-9 months due to environmental issues. We’re trying to get it back up and running now and had to create a new Job Results folder. The backup initially failed with “the job results folder does not exist” but I’ve sinced recycled the services on the access node (which also hosts the job results folder) and deleted the old job results folder. Now the backup is failing with error code 28:428 Failed to get current archive results. Has anyone encountered this issue before?

V11.25 SAN-Attached Tape LibraryHow many drives are supported at one library? We use a big VTL and have no problem to configure 500 and more to one tape lib. Now we have unclear failures and I want to check in general if we have reached a hard coded limit. We work with 600 and more drives.I looked up documentation.commvault.com but cannot find anything about limits.Can you help? 

My customer cannot log on to the Commvault Command Center adman console with his active directory account.  Error message goes straight to “Invalid User name or Password.”  He is able to use his AD account for other systems.  He has not logged on to the admin console in awhile so I am not sure when it stated.   I cannot find any entries in the current EvMgrS or CVD.log

Hello,I have 2 VM MediaAgent installed for cloud backup, both Media Agent have DDB With 4 partitions. To make a full air Gap i enable Power Manager on both Media Agent. And i created DDB verification scheduler for Cloud DDB. But mostly of time when the scheduler start and commvault turn vm's on then some of partitions breaking down and DDB Reconstruction start. 

Hi,Im having issues with throttling network utilisation for aux copies. I have about 10 Storage Policies all with Secondary copies.I’ve configured “Throttle Network Bandwidth (MB/HR)” to 25000 for the secondary copy for all storage policy. If my maths is correct that would be approx 50Mbps per aux copy. Even with all 10 running at the same times utilisation shouild only be approx 500Mbps.However through network montioring i can see when these aux copies are running they are using well over the 50Mbps configured (and saturating the network).Is my maths wrong is or the throttling configuration not  working how i expect it to work?Thanks in advance for any responses.

Hello, We have two domain controllers in our infrastructure, which are located in two separate datacenters linked by dark fibre, and Active Directory replication is enabled between them.Currently, commvault only protects one domain controller that is backed up via iDA and does not protect the second dc.I also discovered that commvault has no access to the second site, implying that the firewalls are preventing access. My question is, what is the best way to backup Active Directory with replication enabled so that you can recover completely if one of your domain controllers fails?What ports are suggested for communication between Commvault and the two domain controllers(is just 8403 enough) ?Is system state backup required in this case?Could you please provide your valuable input on this?I'd appreciate it if you could be more specific with the details as I am newbie to AD . Thanks in advance...

Hello everyone, i’ve got a question to the backup from Microsoft 365 Exchange Online.Why can we backup the mailboxes only as “forever incremental”? Doesn’t it makes sense to be able to do a Synth Full from time to time?I see why we can’t make a full backup over the internet. That makes totally sense to me.The synthetic full however is performed directly on the Commserve and not over the internet.Thats why i don’t understand that we are only able to do a forever incremental. We already asked that our consultat, but he didn’t had an anwser either.So maybe someone of you now the reasons for that. Thanks,Kilian   

Hi All,I imported the “Client monthly growth report” from store in command center. When I opened the report, then it says that no records\data available. In settings I’m keeping client metadata for 84 days. It should show me the comparison for 2-3 months of each client. Any suggestions?

hi, we had a services engineer create a new mount path using special caracters for the services account.how ever it gave an error when trying to login, that there where insufficient permissions.they only changed was the password to be less complex (just basic caracters) so there are expecting they used a caracter that is not supported.i checked the docs and i could not find articles stating this for the a Mount path. i was able to find ones for Commserve livesync and other components.do the same rules apply to a mount path service account? Kind Regards, Thos Gieskes.

Hi team,I need to clarify a space consumption regarding Glacier cloud library. I can see in space consumption from CommVault console that our data takes around 900TB. This data is extracted from raw capacity or net capacity (Real space consumption)?Thanks in advance,Regards.

We’re trying to install commvault client on RHEL in /opt/hds directory for compatibility reasons.instead it installs in /opt/hds/commvaultI have tried dirty tricks with sed and config files in /etc/CommVaultRegistry but nothing worked so far.Any idea how to force it to install to /opt/hds ?

Hello to all!In case of jobs replication (secondary copy), I see that these 2 options are available: Auxiliary copy & Dash copy.Whats the pros and cons of each?Dash copy is for deduplicated data (with Commvault dedup engine) and the Auxiliary copy for the rest “transitional data” / jobs?Lets share your thoughts.Nikos

hi,we configured apps using the protected microsoft graph api for a customer.using the following KB, https://kb.commvault.com/article/67692.this was aproved about 1 month ago, and went correctly for about a month. but today we tried verify connection on these apps, because 1 was invalid.then all 10 apps we registered to use the protected api went into an invalid. this was with out reason in CV, and we have asked microsoft to comment on this.they said they dont revoke ths access after it has been granted. the customer is currently on sp25.23.i am wondering if you might have an idea why this state the token has gone in to invalid state? kind Regards,Thos Gieskes.

Customer having monitoring tool called Zabbix and using the same for Alerts and Monitoring on all their IT devices. So they want to include commvault Infra servers (CS, MA) and Hyperscale X in Zabbix monitoring and Zabbix agent needs to be installed on local system for the same.Is Zabbix agent can be installed on HyperScale nodes? Is there any document available from Commvault end for the same?

Recently created 2 Tb VTL tapes on DD9400. However CV is detecting the size as 399.99 Gb. 

How are you guys handling the commserve name after failing over with live sync.  For example all users are used to going to HTTPS://COMMSERVERNEW.FQDN.NET/CONSOLE but after failing over the standyby name comes into play for example HTTPS://STANDBYCOMMSERVE.FQDN.NET/CONSOLE How can I prevent having to blast out emails and user confusion, broken shortcuts etc.  Any ideas out there to make a fail over easy for my end users?

Currently we are protecting a customer’s Sharepoint farm using SQL agent on the SQL server; and File system agent on rest of the servers; we cant get hypervisor access hence used the file system agent.  We tested the recovery and restored all the servers and used SQL database restore to restore the databases.  However, the search functionality does not work on the recovered environment.    We are thinking of using the Sharepoint Farm backup; the documentation says to install Sharepoint agent; so as I understand >  Install Sharepoint Agent on all the servers in the farm > Because SQL agent is already installed on SQL server do I need to install Sharepoint agent as well on it ; also do I need to stop SQL backups and Sharepoint backups would protect the same set of data again> Create a sudo-client and select all these as member servers > Expand sudo-client and create user-defined sub-client and on the content tab include web-

Hello,we like to migrate the archive Mailbox Data from Mailbox Classic Agent to the V2 Mailbox Agent - to be able to upgrade from Exchangen 2013 to 2019.Also a Compliance Mail Journaling Archiving is active. The Documentation is a bit cryptic about that.https://documentation.commvault.com/11.24/expert/29238_transitioning_to_exchange_mailbox_agent.htmlYou cannot import content from the Exchange Compliance Archiver Agent or the Exchange Mailbox Archiver Agent directly to the Exchange Mailbox Agent. However, content that was archived using these agents can coexist with the content that is archived using the Exchange Mailbox Agent. The content that you archived using the Exchange Compliance Archiver Agent or the Exchange Mailbox Archiv

Hello All,I would like to know the same oracle agent will be installed on Exadata server to perform the backup and restore?orDo we have any special\different installation and configurations to protect the oracle database running on Exadata?RegardsAnanth

Hi,I try to add a new Media Agent to my Commvault environment.The strange thing is: I can install the MA feature successfully to one of my Windows Servers. When I check this client with rightclick “view” > “installed software”, the Media Agent feature is there, too. When I check Media Agent readiness, it says “ready”.BUT: when I go to “Storage ressources” > “MediaAgents”, the newly installed machine is not listed there.I also can’t select it as a Media Agent in a Mount Path.Do you have any idea how to make the Media Agent “visible”?

Hi All, i had the following challange: Index and DDB are using same SSD ( Yes i know… )Index is using 1,96TB. Settings are: Retain index for : 50Generate alerts when free space falls below : 50GBTake the Index offline when free space falls below : 10GBCleanup until free space is at least: 10 percent Now we have to move the index+ddb to new disk which is smaller than the actually disc.  I Change the Settings to: Retain index for : 20Generate alerts when free space falls below : 50GBTake the Index offline when free space falls below : 10GBCleanup until free space is at least: 50percent So how can i trigger the cleanup ? 

8332  18a0  05/05 11:06:42 ####### GetFromUsersPropDB() - Enter8332  18a0  05/05 11:06:42 ####### GetFromUsersPropDB() - Exit8332  18a0  05/05 11:06:42 ####### ::processAdUser() - Blobsize returned from processSSORequest = [0], dwErr=[0xc000019b]8332  18a0  05/05 11:06:42 ####### ::processAdUser() - Unexpected return code [0xc000019b] from processSSORequest8332  18a0  05/05 11:06:42 ####### ::processAdUser() - error not retrieved from formatMessageA(..)8332  18a0  05/05 11:06:42 ####### EvSecurityMgr::userLogin() - processAdUser returned [-1], "error not retrieved from formatMessageA(..)"8332  18a0  05/05 11:06:42 ####### EvSecurityMgr::userLogin() - Socket [0x0000000000004028]: Database error [-1/].8332  18a0  05/05 11:06:42 ####### ::sendResponse() - FAILED [DataBase Error.]8332  18a0  05/05 11:06:42 ####### handleLoginOperations() -  Encrypted Login Failed.Browser Session Id [1005]8332  6310  05/05 11:06:43 ####### dropC

I am completed a setup of CV failover and configured Livesync. the logshipping backup was successful and replication to standby CV is also successful. Then trying to perform failover to standby CV. During CV failover process the operation is failing due to Connecting to the database failed - error returned was Login failed for user sqladmin_cv.Then I tried to reset the password of sqladmin_cv from SQL Server management studio but still failed to complete the failover due to login.Would anyone has an idea on how to fix the issue?

Hi,I’m trying to setup my first HS-X node on an HPE Apollo 4200 server. The server has 2 SSDs for OS, I created a hardware RAID 1 with them. 2 SSDs for metadata and 24 Disks for data. I downloaded HS-X media ISO 2.2 from 2021-08 (seems to be the latest one)First, I’m not able to use “Multi Node” Option in first install screen, I guess that is because networking is not configured yet.I then go through the config, select all the disks depending on their purpose and start the installation. After reaching 100% it shows that installation failed and “cannot set terminal process group (-1): Inappropriate ioctl for device”. I see that esp, boot and lvm partition were created on /dev/sdc (RAID 1), I also see that lvm logical disks were created on sdc and OS was installed.If I reboot the installer ISO it tells me that an existing HS-X installation is detected. But when I try to boot from the OS RAID 1 device, it does not boot. So I guess that the grub bootmanger wa

 Hello,All my backup are completed successfully Since 3 monthsbackup source is Netapp, the backup target is a HPE StoreOnceWhen I try to restore a nas file, I get this error message in Commvault console :(Ticket is also opened at Commvault sideany clue ? Thanks ! Error Code: [62:473]Description: Failed to seek to the correct location on the media to start the data restore.Source: bripmasrv01, Process: cvd here is an extract of the media agent log file nasRestore.log2541369 26c749 01/26 12:28:29 15485 NDMP INFO[masrv01] 0: CVNRS: Accepted incoming NDMP data connection from the file server IP: [127.0.0.1] Port: [39520] to local IP: [127.0.0.1] Port: [56115].2541369 26c749 01/26 12:30:02 15485 Mover Halt: received NDMP_MOVER_HALTED reason [NDMP_MOVER_HALT_MEDIA_ERROR]2541369 26c749 01/26 12:30:02 15485