Commvault Cloud Topics

Hi Everyone, IHAC who is about to consider our product to develop the backup service portal using REST API.This customer is a Cloud Service Provider and wants to to integrate CVLT backup with their existing service.So they’re asking us several questions.  - Is there a dedicated internal team/person for REST API support service?    : paid or free? - For feature/function doesn’t have sample?    : CVLT provides lots of sample codes for use but what should we do if some feature/API doesn’t have a sample? - Technical support plan for REST API    : If customer encounters errors how can customer be supported?       (open a ticket as usual way or another?) And kindly let me know who can i reach out to about REST API relevant query.Thanks.

Found a client running future updates :-)Where is this version information pulled from, btw?   It is a client that went weird after a failed update to v11.24.29….   When retrying the update it complained about being unable to downgrade..  . Funny stuff…  Anyway, this is why there’s a “repair” option I guess. This worked….  Never seen this one before :-) Hope you all will have a Merry Christmas and a Happy New Year ! /Rubeck 

Hello, EveryoneI have this log i pulled from CVPerfMgr. I will like to get analysis on the log to get where the bottleneck is, and also advice on what should be done to improve the performance. 

Hello,I have a Commvault backup server CommServe version 11.20.0. I have downloaded a month ago latest maintenane release but not start install this.At the moment I have a problem with low disk space on Commserve and I plan to setup Remote SoftwareCache to another server ...I would like to know if this is a good procedure https://documentation.commvault.com/11.23/expert/2728_setting_up_remote_cache_on_client_computer.htmlAfter that i thought to run the download of the last current maintenance release and install it.Just one question,  First I install the update on Commserve?Is this procedure correct 

Hi Team,While collecting logs, I want to upload it directly to Commvault over HTTPS. Which port is used for this, can we use a proxy? Where can I set it?  

We recently upgraded Exchange on prem and for a few reasons it is now residing on a ProxMox cluster with the iscsi luns mounted through Proxmox instead of windows for exchange.  This is all hosted on our netapp cluster.  I don’t think this configuration is supported for intellisnap or app aware snaps but i wanted to be sure i wasn’t missing something or maybe there is some way to leverage proxmox to get application consistent  snapshots?

Pretty straightforward question, I have a number of workflows that I have inherited and some end with enduser session, rather than workflow end.thanks for any help.

Hi, When I install the Virtualization package on a client, I now have the option to also select “VSA Guest Customization” (so not only the Virtual Server Agent). What is this option used for?Thank you.

If we change the retention in storage policy. Will it effect old jobs or not... 

Dears I am newbie to Commvault and now we implemented Commvault at our Hotel everything works fine except we can't backup Opera server. So if any one has a guideline on how to backup the opera server to share it with me I will be grateful for him.

Hi  How do I check on the Commserve, if the features below are in use? Is it in the licensing ...where would I look. I don’t think we are, but would like to check for my own benefit. Microsoft SQL Server agent - Database archiving, data masking, and table level restore

Can you please help us with getting some clarification on the CVE-2021-44228. Looks like CVE-2021-44228 also impacts the Log4j 1.x Since we still have /opt/commvault/Base64/DbJars/log4j-1.2.16.jar, we are being told by our Cyber team that according to CVE-2021-44228 on the  https://logging.apache.org/log4j/2.x/security.html Below is the snippet from logging.apache.org link aboveLog4j 1.x mitigationLog4j 1.x does not have Lookups so the risk is lower. Applications using Log4j 1.x are only vulnerable to this attack when they use JNDI in their configuration. A separate CVE (CVE-2021-4104) has been filed for this vulnerability. To mitigate: Audit your logging configuration to ensure it has no JMSAppender configured. Log4j 1.x configurations without JMSAppender are not impacted by this vulnerability. Does commvault use

Hello All,I am deploying a secondary Media Agent, i would like to know if i can setup my policies to make the backups for my 2 Media Agents or i need to create a global policy for each Media Agent.My 2 Media agents has Disk Libraries ISCSi.

Hi Team,I am running a job to cloud and the job comes up with “Reservation lookup failure”andError Code: [62:1539]Description: [Cloud] There is a name lookup error.Source: NZVMCVSA01, Process: CVD Any thoughts on the origins of this error? It looks like something in the cloud is the issue. cheers4884  59a0  12/20 14:04:49 206728 Servant    [---- IMMEDIATE BACKUP REQUEST ----], taskid [5536] Clnt[NZVMCVSA01] AppType[Windows File System][33] BkpSet[defaultBackupSet] SubClnt[DDBBackup] BkpLevel[Full][1]4884  e0    12/20 14:04:50 206728 Scheduler  Phase [4-Scan] (0,0) started on [NZVMCVSA01] in [0] second(s) - ifind.exe -j 206728 -a 2:1136 -t 1 -d NZVMCVSA01*NZVMCVSA01*8400 -r 1639710108 -ab 0 -i 1 -cs AWSSYD-COMMCELL -s "DDBBackup"  -jt 206728:4:1:0:51234  -systemFiles  -mountPath  -seb  -lf 205120 -li 0 -ls 0  -attrEx 04884  2d18  12/20 14:04:52 206728

Hi, i need to access CommServe after Installing. But in that case i need PW and user for connection through RDP to Windows System. Bye Fizelsche 

Hi there, I have a simple question. How to change "Initiating user" for a workflow.I am digging through the documentation without success. Do you know it from the top of your head? Cheers! 

how  can i enable commserve livesync in commvault V 11

Hi Team, We need small update on 1 of the client which is having Cloud apps with Cosmo DB installed, so do we need apply hotfix on that server as well as we can see from CV console we cannot apply hotfix on cloud apps server, is there any way from Command Center to apply the hotfix on that server.

how to check current log4j version in commcell server?

one of our departments is saying our servers we use for Commvault are using log4shell v1.2x. They need to update it to v2.16.0.  Im green when it comes to this topic. is this log4shell a third party app which the server has installed prior to Commvault software, or is this something that Commvault installs, and is resolved by updating the Commvault software? Thats where the confusion comes into play for me, because it comes down to whether or not the department that brought this up is asking us for permissions to update it, or if this is something to do with commvault software which my team needs to handle?

hey all  - quick question.  I have a few customers that are running a physical media agent at alternate data centers.  Can I install the Commserve and Failover package on these media agents?  I see this in documentation, but I’m not sure if I have to re-install the media agent into the same instance?If the MediaAgents must be available on the CommServe, then it must be installed in the instance in which the SQL Server agent and the CommServe Failover packages are installed.Wouldn’t my media agent just be independant of the failover commserve?  or do I add the Commserve failover to the existing instance001?  In both cases, there is no infrastructure at DR to build a separate virtual server.ThanksMelissa 

Hi, In BOL it states that it is possible to backup Azure Virtual Machines based on tags (https://documentation.commvault.com/11.25/expert/31314_defining_filters_for_content.html): “Tags (ARM): Select a tag or virtual machine owner.” However in Azure a tag consists of a name and a value. How is this going to work out? Does Commvault look at the tag alone or also at the value? Unfortunately I am not able to test this.Thanks!

The documentation isn’t clear - Do we schedule the vault tracking report to run after it's vault tracking export policy starts, or after?

Hello Commvault Community! I would like to ask you and reassure you about the "Commvault Air Gap" configuration.Exactly I mean configuring "Creating Secondary Worm Copies" - should it be for the previously created "StoragePoolAirGapped" policy, or maybe for the already existing Storage Policies regarding server copies? In the attachment I am sending the instruction which we use. Thanks&Regards,Kamil

Hello team, I have enabled 1 touch recpvery on a linux physical server (Media agent)when I try to enable it on Windows physical machine I can’t find the tab 1-touch recovery why ?Thanks !