Commvault Cloud Topics

Hi,I restored the Commserver DR backup to another server. This is the first time I’m doing this so after restore I noticed that the configured disk and tape library in the destination server has changed reflecting the disk and tape library from the original server. I tried to add the destination server as another media agent but it is not allowing. How do i proceed to use the tape and disk library in the destination server after the restore?Please advise.  

Hello So I am trying to access the api explorer.I have tried clicking the link in the command center however all I get is a certificate error and a white screen.I can however access the sandbox just fine.Any ideas as to what the issue may be? And could this be why I am unable to get a authentication token from the api?When running the python script for authentication it returns with login failed.I am master and system admin so there should not be any permissions missing regarding my user. Hopefully someone has any ideasThanks.

HelloI have a Windows 2008R2 VM files servers of 18TB that I backup by VM only with a name XXI will change the server by another VM windows 2019 with a name XY that I will copy the files (18 TB)When the copie is done I will close VM - XX and rename VM XY in XX.How the deduplication will handel the copied data in the back end ? I have 14TB off free space.What is the best way to backup a large VM like that. Continue by VM backup or switch to File system backup with CV Agent ?Thanks in advanceSL 

Hi,New commvault user here. Trying to enable ransomware protection on a CentOS disk library, but when trying to do so, it asks for an instancename parameter, where I can find the instancename in order to execute the script?  ./cvsecurity.py enable_protection -iusage: cvsecurity.py enable_protection [-h] -i INSTANCENAMEcvsecurity.py enable_protection: error: argument -i/--instancename: expected one argument System: Commvault 12.4Linux Disk Library: CentOS 7.9Thanks

Hi, we are using OnePass for Filesystem and Content Indexing the archived data. For that we have one CI Server in a CI Cloud. Now we want to Upgrade the OS of the Server in-place. is this possible or do I have to create a new Index server and content indexing all jobs again? 

My company has been doing things entirely wrong with Commvault, and it has led to a situation where data was not recoverable. When an employee leaves and returns a laptop, that laptop will be re-imaged and re-issued to a different/new employee. The previous admin would change the host name for the client, adding --old, so that it no longer matched, disabled Data Aging for the client, then released the license and make the computer inactive. They would then push the software back out to the re-imaged laptop as a new client. This worked in older versions of CV, apparently, but it was violating license usage, and now it doesn’t work at all. Are legal holds the only way to maintain the data from a client that will be re-imaged and re-issued, or is there a process for this I can’t find in the CV documentation?

Commvault expects users to wait days until the process gets killed or what?   

Hi! Here, it is mentioned that you can enable Incremental Backup in Cassandra. However, Cassandra documentation explicitly states that incremental backup files are not automatically cleared. Now, I assume that Commvault will clear the incremental backup files after a successful backup job, but I would like to have confirmation on that. Does CV do that? Documentation makes no reference of it (or I could not find it). Thanks!

Hello Commvault Community, Today I would like to ask you if Commvault has integration with the Autodesk BIM 360 platform?I searched the available Commvault documentation but found nothing. My guess is it's not supported yet.So, is there a workaround for this solution to be usable in a Commvault environment? Thanks & Regards,Kamil

Hello Guys,In my Lab i want to remove a DDB that was seal and is not in use and has no more jobs associated with it.  

I would like to install and configure a TPM module for an Existing CommServe Server host and standby. MY software is install on the same drive than my OS Windows. (RAID1 with C drive only) and I would like to encrypt the C drive for OS with BitLocker. If my Commvault software already uses software encryption, can Bitlocker encryption conflict with Commvault's  if the OS is on the same disk as the Commvault software installation? Best Regard

Since some time I’m seeing this error in an alert from one client server.Looked around but didn’t find a way to fix this. Anyone have any idea or do I need to get with support to fix it?//Henke  12512 216c  10/10 20:01:51 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] Status [IDX_DB_ERROR] - Reason [Playback failed for job 43940. Error: Unknown error, Can't process log for job id [43940] can't get imageId for it. Rejecting it for playback  (ErrNo.1001)]12512 830   10/10 20:01:52 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] Status [IDX_DB_ERROR] - Reason [Playback failed for job 43940. Error: Unknown error, Can't process log for job id [43940] can't get imageId for it. Rejecting it for playback  (ErrNo.1001)]12512 2264  10/10 20:04:47 ### DB [022F35E5-161D-4D28-A9E4-5549603A2F00] - Engine [1] - Status [IDX_DB_RECONSTRUCTION] - ReconJobcount [1]12512 105c  10/10 20:04:47 ### DB [022F35E5-161D-4D28-A9E4-5549

Hi All, Has anyone had any experience with protecting an on-site APS PDW appliance?At the moment the appliance dumps massive .bak files to a unc path and Commvault backs that up with no dedupe or compression.It’s obviously be preferable to back the Appliance up directly to take advantage of dedupe and compression and skip the .bak portion altogether. Thanks in anticipation.

Hi all, Maybe a silly question, but if a bunch of files exist on one VM and are copied to another VM, are they deduplicated against each other? Or are they considered unique? In this example, Hyper-v backups with cbt on 2012 hosts, crash consistent.VM01\E:\Docs\ has 10,000 word documentsVM02\F:\Files\ has exactly the same 10,000 word documents VM01 is Windows Server 2008R2VM02 is Windows Server 2012 Thanks all.

Hello everyone,I have a question about storage policy configuration.  I take incremental backups every day but Friday when I run a full backup.  Retention is:Incrementals: 2 weeks Full backups: 30 days Monthly fulls: 1 year Yearly fulls: 3 yearsI have a primary and secondary site but the secondary site has a much smaller media agent and I actually ran out of space.  To address this, I added CommVault Metallic cloud storage with the intent that the once per year Yearly Full backups would go to the cloud.  Just today I noticed that 10TB of data is being replicated to the Metallic Cloud storage and I can’t explain why.  Can you look at these pictures of my configuration and explain where I went wrong?Ken 

Hello, we’re currently due for a hardware refresh for our CommCell and media agents. Currently, we have an ‘all-in-one’ setup with CommCell and media agent both installed baremetal on a dell server. I understand that it is likely better to have the CommCell hosted on a separate server? If that is the case, which server hosts the index cache and DDB? This will be on a Windows install… would it be an issue running the media agent on a hyperv host with the commcell as a guest vm? Thanks

Hi, Everyone. I have a customer with this exact problem. After the Commvault refresh/reconfiguration which was concluded some months back, we had some issues backing up to tape which we finally understood was related to the tape drives we were using then. We have resolved the issue with the drives but we are still having copy to tape running at a very low speed (As low as 13GB/hr). Kindly assist us with below. We have sister companies running this same Commvault and we want to know how their setup is different from ours that make them better. We need to review our architecture to be sure the copy to disk and copy to tape can happen at the same time from the primary source. The difference in storage in terms of I/O and disk rpm from what we have here and that of our sister companies.

Hello, As shown below, we would like to implement the following solution:Snapshots on DC1 are taken in the Hot Tier of NetApp systems (where the Production data reside) Snapshots are then replicated using Snapmirror DR software to another NetApp system (AFF400 Cluster) located in the remote datacentre DC2 Snapshots of DC1 are then replicated using Snapvault software to another NetApp system (FAS8300 Cluster) located in the same datacentre Snapshots of DC2 are then replicated using Snapvault software to another NetApp system (FAS8300 Cluster) located in the same datacentre Question is concerning point 4: with Intellisnap can we manage the snapv

What does it take to configure a DR Commserve to be linked to the primary or Main site CommCell

I want to appear for  commvault certification on Backup device, what is the procedure for that?

Hello Guys,i ran Data Aging and Disable/Enable scheduler backup job buit don´t released space.What other procedure should i do, Can someone know about this? Thanks

Hi, all Due business restrictions we cannot download 11.24 zipped package for Windows. Is possible to get a link like I received last time in March for 11.20? Thank you in advance. Best regards,George

In one of my customer's environment, vulnerability scans reveals vulnerabilities on ASP.NET on the Commvault servers. Have anyone did a .net framework update to latest 4.x and uninstalled the older one? Here is the files getting caught under vulnerability:   Security Update for Microsoft ASP.NET Core (DoS) (August 2020)             "  Path              : C:\Program Files\dotnet\shared\Microsoft.AspNetCore.App\2.1.16  Installed version : 2.1.16

Hi, I have a few questions about a customer that has a subscription based license: To my understanding, we have to enable "Service Provider Billing" in Cloud Metrics Reporting. Is there a detailed overview available about exactly what information is collected? For instance, which field names like client name, subclient name, job error message, etc. are included? They need detailed information (Health, Activity and Audit) in their own Metrics server (hosted on the CommServe). But they want to forward only Service Provider Billing information to us (the Reseller). How can we accomplish this? I believe if we use the "Forwarding" option, everything gets forwarded, right? Thanks in advance for any response!

i have two instance 01 &02 and I want to remove these instance and create a new one but I don't know how to delete these instance