Commvault Cloud Topics

We suddenly encountered low throughput & high DDB Lookup (~99%) for all backup job.We have remove a obsolete Media Server this week.  We also deleted some Storage Policy & Aux copy with no sub-client associated with.  I would like to ask if anyone encountered similar situation?  is our DeDup database corrupted?  Please help.  Many thanks

I have existing SnapMirror relationships which I created from the NetApp CLI. I am trying to create an auxiliary copy which will not create new relationships, and will not force a re-baselining of my data. I want to import the existing relationships. Some years ago I used the OC6ImportExisting Relationships key on the Media Agents to accomplish this. It has been a while and my most recent attempt has not been successful. 

Hi, for some backup clients subclient activity is turned off for various reasons. After updating from 11.18 to FR 22 those jobs will be shown in the Job History as Failed Job. But it was no failure, is was a decision made by the administrator. Is there a way to suppress the display of those jobs? I did not find anything in the manual.Regards Martin 

 I have a client that for some reason I have to ask for it to be rebooted every week or so, we have already uninstalled and reinstalled the Commvault file agent software twice.I can browse to the contents of the client, the cvping comes back clean from the media agent to the client.My question is: has anyone else seen this problem.. the server is a Windows 2012 R2 Standard     

 In the above screenshot, it shows that some backup are Invalid and the the copy status is unavailable and it sets the retention date for 3 months later. I believe there may be a setting somewhere to change that retention date but I do not know where.Also, is there a way that if the copy save on the media agent that returns to be invalid/not available to be retried and remove the failed one? If I look for the dedicated job on the storage policy, its all green so I can’t change it there.Thanks all. 

Hello,I would like to run a script for each time that a backup fails to create a support ticket.The alert has been configured and the Powershell script has been tested and validated and works using the following command on the Powershell window:powershell.exe create_ticket.ps1 -s “Title” -d “Description”I would like Commvault to launch the script with its own tokens such as <CLIENT NAME>.Using the documentation ressource “Setting Up Command Line Alert Notifications” (source link: https://documentation.commvault.com/commvault/v11/article?p=5401.htm ), I configured the Run Command fields as following:Command executable location: C:\Windows\System32\WindowsPowerShell\v1.0\powershell.exe Arguments: /C powershell.exe C:\tmp\create_ticket.ps1 -s "Backup job failed for <CLIENT NAME>"  -d "`nAlert Title:      <ALERT NAME>`r`nTrigger Time:     <TIME>”Unfortunately this doesn’t work.Do you have any advises? Thank you for your answers. Best regards,John

Hi all,In the job history or the job details there is a field “Data Written”.Is there a view or stored procedure in SQL that gives me this field? Or in which table I should look for this value?Thx and best regards

Hello, I tried to perform a find files through Command Line for NDMP client to retrieve all version of a file only with his name (just like the Find feature with the Commcell Console).Using the following documentation link “https://documentation.commvault.com/commvault/v11/article?p=45143.htm”, I made those XML files:-------------------------------------------------------------------------------------------------------------------------------------<databrowse_BrowseRequest opType="Find">  <entity _type_="0" appName="NDMP" backupsetName="defaultBackupSet" clientName="NAS" subclientName="default"/>  <paging pageSize="4294967295" skipNode="0"/>  <mode mode="2"/>  <paths path="\**\*\file.txt" />  <queries type="DATA"/></databrowse_BrowseRequest>-------------------------------------------------------------------------------------------------------------------------------------<databrowse_BrowseRequest opType="Versions">  <entity _type_="0"

Hi allI have very large SQL DB on a client site. Due to it’s size the client is also a Media Agent that backs itself up and then replicates a second copy of the backup data to the secondary SQL node in the AG.What we’d like to do is use the Secondary node to backup the SQL AG DB from itself which would allow the primary node to not be accessed.From what I can see this is not possible. You can only run a backup copy/TLogs on the Secondary node. I just want to confirm there is no way to satisfy this client request?

Hi,Another question:  We have HANA instances, with couple of tenants(dbs) in there.So :       HANA instance1       =>  TenantDB1       =>  TenantDB2If we want to disable the HANA backups (backup activity), we can disable it on the HANA instance1. So far so good.But that option doesn’t exist on tenant/db level:Is there a way to also have the same functionality on HANA tenant/db level? 

Hello,i need a report or script that generates a list of orphaned snapshots of the NetApp volume.The report/script should query in the Commvault database the snapshots for a volume and the real snapshots on the NetApp volume. Both must be compared and all extra snapshots on the NetApp volume (Commvault knows nothing about) should be reported.Has someone here something like that? Or a hint how this can be done?Because of a database problem Commvault don’t delete the snapshots before a specific date. For volumes with a simple retention this is easy to do manual, but for the volumes with a advanced retention for monthly etc. snapshots it is complex when doing this manual, where will a report very helpful.Kind regardsStefan

Hello,Question 1 :I have a gridstor  composed of 2 mediaAgents MA1 and MA2one GDP and 2 partitions.This gridstor point the a S3 bucket name CVbucket01 I want to create another gridstor with 2 other mediaAgents MA11 MA22one GDP partitions and 2 partitions.is it possible to point the the same bucket CVbucket01 or is it mandatory to create another bucket Question 2 :When we installed the first gridstor, we selected 2 partitions for DDB. Can I add other media agent and how to increase the partitions ? I know that the limit is 4 nodes per gridstor is it correct ? Thanks to all for your help 

Hi,I have configured SAML authentication on the Command center and an ADFS server for a domain.Everything works but there is one small thing i don’t get to work.If i logon and enter the username the redirect to the ADFS servers works but, i need to enter the username a second time. Is there an option to send the username with the SAML redirect? 

Hi All, we are trying an DR Restore for our Exchange enviroment.  We have done the System restore of the 2 Exchange Nodes ( OS level only in vsa backup ) we added the disks and checked if the DAG is working fine.  So we have an running blank Exchange DAG. When we try an DB Restore we get always this error: Error Code: [72:106]Description: Cannot find active copy for database [DB04] on [.domain], Exchange2013 can only restore to active database copy.Source: exchangeserver, Process: CvExchDatabaseRestore This error message is strange because of 2 things: The we have only .domain nothing before no dag name or exchange server the Exchange Server is 2016 not 2013 in the client properties we have 2016 We also tried to create an new exchange DB in the DAG ( DB04a set overwrite and mark offline ) and tried the restore to this DB but same error.  Do you have any idear ? 

at the moment we have a standard linux installer and it’s size is 7GB; being a msp we copy the installer from the onsite MEdiaAgent and upload these to customer’s’s linux servers; although we have selected only linux packages I notice that the size is till 7GB.  Is there a way to create a smaller package ; as it can be challanging to uplod these large installers to customer servers using winscp 

Wondered if can anyone tell me if a “file system and application consistent” VM backup of a SQL server where the SQL VSS Writer is enabled utilises the “copy only” backup method so as to not affect any currently configured backup chains?Thanks

Hi, there is such a question, when I use Restore for Guest Files an Folders for Windows Server 2016 client using VSA for VMware, the content is displayed sometimes after 1 minute and sometimes after 1 hour. Why are these times not always the same.

Hello, I am using intellisnap to backup ec2 instances.Yesterday I have removed these 2 instances from the subclient and a backup ran.Today on the SLA report I have this :  Server                                     Categorytemporary-aws-instance          Snap Job with No Backup Copytest-debug-aws-instance         Snap Job with No Backup Copy This is related to the backup copy but how to correct this ? Thank you ! 

 Question: Is there a way to edit the Library and Drive Report to show when the space reaches below 10% in a different color other  than " Green "REF: Library and Drive Report  

My Boss found something he wants as a report and I don't know if there is a way specifically provide it. After reviewing a FLA (File Level Analytical) Report, the report shows specific servers that are backed up showing how much data we are backing up per client that hasn't been modified within Less than 3 Months, 3-6 Months, 6-12 Months, 1-2 Years, 2-5 Years, More than 5 Years. My boss loves this view point on a client level but wants to know if Commvault can do this on a grand level to show how much data we are backing up as a whole that hasnt been modified within Less than 3 Months, 3-6 Months, 6-12 Months, 1-2 Years, 2-5 Years, More than 5 Years. Does anyone know if there is a report such as this? My boss wants it at per site, but trying to think Commvault level and see if this is possible at library level, or media agent level?

My user count has been locked after a friend tried to login to my commcell console. I can login to my command centre, but i can’t access the commcell console. How do i go about unlocking the account?. I am the only admin on the account.

Hello,I want automate my installations, for this I want to set the password hash set into the default.xml during the installation face.  I found all things to write for each system the individual default.xml, the only what I am missing is the password hash.<userAccountToLogin domainName="" encPassword="" password="" userName="" />I use ansible for deploying Unix machines, with a python script to configure in the second step Storagepolicy and the right schedule policy, via Rest API regards Juergen 

Hello,I am looking for a solution which can trigger a script outside from Commvault when ever a backup job is failing. The script needs only give over the failing JOBID.Plan is to automate a quick analyze of the failure and trigger the right team to fix the issue without manual invention.thanks in advance for your suggestions.regards Jürgen

Hi all, we are looking into our backup strategy and investigating few scenarios of backend storage. Right now we are considering object storage via S3 protocol and file storage (JBOD) over NFS protocol. The data which will be send there is on-prem filesystems, databases, VM’s etc. Total capacity - over 10 PB.Currently we tested some object storage over S3 protocol but we faced issues with data reclamation (garbage collection for expired objects taking way too long and capacity reclaimed wait time takes over month or few). Can you share your experience with back-end storage, what challenges you faced or how you solved my mentioned issues, also, what advantages you see comparing S3 & NFS protocols for backups. All feedback is very appreciated.Thanks! 

Hello, as the commserve DR is stopped, what is the procedure to modify the path used for DR backup ?