Getting Started

Hi,For one of our customer we are setting up passive Commserve. During installation of failover instance 002 we are getting below error. please help me on same. 8000  6     02/17 15:48:36 ### ### ### - Initializing firewall standalone mode: bDaemonMode=True, nPort4=62201, nPort6=62204, szInstallConfigFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfigInstall.txt, szConfigFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfig.txt, szConfigLocalFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfigLocal.txt8000  6     02/17 15:48:36 ### ### ### - Firewall standalone mode is set8000  6     02/17 15:48:36 ### ### ### - Check firewall connection: bFirewallStarted=True, bCSTunnelUp=False8000  6     02/17 15:48:36 ### ### ### - Check firewall connection now.8000  6     02/17 15:48:36 ### ### ### - CS tunnel is up.8000  1     02/17 15:48:37 ### ### ### - Showing dialog : ConfigClientAuthenticationInfoViewModel

Hi,we are setting up new passive setup for one of our customer. during installation of failover instance we are getting below.8000  6     02/17 15:48:36 ### ### ### - Initializing firewall standalone mode: bDaemonMode=True, nPort4=62201, nPort6=62204, szInstallConfigFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfigInstall.txt, szConfigFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfig.txt, szConfigLocalFileName=D:\Program Files\Commvault\ContentStore2\Base\FwConfigLocal.txt8000  6     02/17 15:48:36 ### ### ### - Firewall standalone mode is set8000  6     02/17 15:48:36 ### ### ### - Check firewall connection: bFirewallStarted=True, bCSTunnelUp=False8000  6     02/17 15:48:36 ### ### ### - Check firewall connection now.8000  6     02/17 15:48:36 ### ### ### - CS tunnel is up.8000  1     02/17 15:48:37 ### ### ### - Showing dialog : ConfigClientAuthenticationInfoViewModel .......8000  1     02/17 15:48:38 ##

Hello,Current Infra CommCell 11.36.41 Linux on COmmserve & HSXI'm going to get closer to Commvault to have an answer but in the meantime I want to share my questions here.I am working on an interested project to :add redundancy on the dedicated Command Center (HA) Allow access to end user teams to perform cross restore tests etc …I have some requirements from SOC  :the API endpoint must be protected by API Managet like TYK the API calls must be secured by MFADoes Commvault support the use of an API Gateway like TYK ?Does anyone now if we can implement MFA over API ?Thanks ! 

God day! I deleted some backup jobs to get the Air Gap usage below the purchased capacity again.  How soon will this be reflected in the  “Storage Utilization By Application - Report” and the “Usage summary”? Right now both views show indeed different figures for holt and cold storage. Thanks, Chris

Hi, Does a metrics server have it’s own Commcell or is it just a client to a Commcell that it;s collecting data from ? I’m trying to work out if the metric server needs a regular DB maintenance run - thanks for any advice.

Hi All,We are using the File Agent on our Windows File servers to archive data, to free up disk space, so that it leaves a stub behind to allow the users to open the file if they need to. Over time due to mergers and acquisitions the client may have changed so we now have data archived under a number of clients. This means that when we need to restore and rehydrate the data back to the current client or perform an out of place restore to another client we have to:Restore the stub files from the backupset. Run the gxhsmutility against the stub files to create a mapfile. This creates a map file with each subclient ID number. Run a restore from each of the corresponding archiveset subclient IDs of the original clients that the data was archived under.We are finding that when we have to recover a large amount of data which has been archived the mapfile can be very large and using the mapfile crashes the Commvault software. After raising

helloWe have a dag and we backup it using the exchange database agent.when i try to do mailbox restore and i try to browse the mailboxes i cant see all of them, and if i try to do in place restore to the one that doesnt show up it fails and says it cant find the mailbox.

HelloWe are using exchange database agent to backup the dag.We have the next setting enabled:"Optimize for message level recovery".Now when we try to restore messages it only gives us an option to restore as a pst file. Is there a way to restore directly to the mailbox?

Hi.  I looked in the community for this situation but couldn't find it exactly.  I'm using the Commcell Console on my Azure virtual desktop (Windows 10 Enterprise).  The AVD is in the central US region and my desktop shows that it is in the US central time zone (UTC - 6 hours).  Times for all jobs in the Job Controller, Restore History, Backup History, and the Schedule next run time are all showing as UTC.  On my laptop, also in US central time zone, when I view the same Job Controller, Restore History, Backup History, and schedules, the times are all properly displaying as US central time.  I tried clearing the cache on my Java (version 8, update 231) but it didn't make a difference.  I have one coworker with the same conditions and another who seems to be unaffected.  Any suggestions? Thanks! 

my company has the comvault Version: 11.32.73 with licenses:capacity license: Commvault Backup and Recoveryuser license: Endpoint Users 20I want my backups to be archived on the fujitsu eternus lt20 s2 tape drive. do I need an additional license for archiving? backups are made on QNAP storage 7TB 

Hi team,Trying to undesatnd, how commvault uploads the job metadata. Came across an error “Unable to upload job metadata to the remote file cache” and the client is trying to connect to the failover commvault server. Is the metadata upload location configured automatically or we have an option to point to any specific commvault server? Thanks in advance ! 

I have a number of appliances running suse linux 12 needing file system backups.

Hi, I have a few sql backups with a SQL AG client, I need to run a post script for them where I put down a file so our monitoring tool can check if the file is there, sow the backup was ok.But when I go to the properties of the subclient, the ‘pre/post process’ tab is greyed out.Why is this and can this be enabled.

Hi all1. Do I understand correctly that when WORM storage lock is enabled, I cannot delete backups in any way through Commvault, even if the period Object Lock retention period has expired on AWS S3?2. What happens with backup if the AWS S3 Object Lock retention period is set to 1 day, the Commvault retention period is set to 2 days, and the backup date was 3 days ago?3. Does Data Aging of Jobs work when WORM storage lock is enabled?4. Does Commvault check if AWS S3 Object Lock is really enable or I can just activate WORM storage lock on storage without object lock?

I thought I had this previously, but it’s not working as expected.I have a VM that has been replaced.  The VM still exists, though eventually I’ll delete it an associated files.  So I’d like to stop the backup process. My initial understanding is that you stop the process and then backups are retained until the retention time is reached.What I did was went into the option and chose to RETIRE.  However, the VM is still being backed up.  There’s also an option that says Do not back up.  So I’m confused.  What are my correct stops here to stop backing up and ultimately remove this device?

Backup Server: 4.172.1.4: The value of 'allocated pages threshold' has been set to 40%. Backup Server session id is: 68. Use this value when executing the 'sp_volchanged' system stored procedure after fulfilling any volume change request from the Backup Server. Backup Server: 4.124.2.1: Archive API error for device='SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0::000': Vendor application name= , Library version=0, API routine= , Message=Unable to open API library for device 'SybGalaxy:: -file /opt/commvault/Base/Temp//sybGalaxyParams73573_0'. Library path is '/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so'. dlopen() returned: Code=2, Message=/sybase/ADQ/ASE-16_0/lib/libSybGalaxy.so: cannot open shared object file: No such file or directory] Source: JMVXADSQAS00, Process: ClSybAgent

good morning, how can i monitor the running of aux copy? is there a log/event?thank you. 

good evening, i am studying about proxy and i am quite confused about proxy vs vsa proxy vs network gateway, which are the use cases?i am configuring a local storage pool made of 3 different media agents with local discs, and like to add another REMOTE storage pool for aux copy, someone suggests me to put in front of media agents a proxy for limiting and controlling access, but i quite confused, is better proxy, vsa, or gateway? thank you.

Hi All, happy new year to all.  I see in severel commcells the following event: Programm: CvSolrCoordinatorEventcode: 19:2582Description: Number of available streams [1] is either less than the number of nodes [1] or less than the recommended minimum number [4]. This can impact performance of the backup. This comes during the backup of the index server. I cant understand the problem. I checked the streams on the SP lvl thats fine. I disabeld the schedule and suspended all running jobs so nothing runs started the index backup and the error comes directly. do you have an idear ?  

Hi  DB type- SQLI have a DB server, and I am trying to take a DB aware backup.For one of its DB i received an error as below.Error encountered during backup. Error Code: [9001 - Microsoft.SqlServer.Management.Common.ExecutionFailureException:The log for database 'Engage' is not available. Check the event log for related error messages. Resolve any errors and restart the database. A nonrecoverable I/O error occurred on file "ebd391bc-0029-4c57-88ee-c1ca5bc08102:" 995(The I/O operation has been aborted because of either a thread exit or an application request.). BACKUP DATABASE is terminating abnormally. An exception occurred while executing a Transact-SQL statement or batch.] Error received for DB server.Error summaryError code: [30:324]De

Hi Team,Could someone kindly explain the SQL backup process in detail? I'd like to understand what happens during a backup operation.Your assistance would be greatly appreciated.Thank you in advance!

Hello,Can you monitor the inner sql server of the commserve via alerts or events? I couldnt find a way.

Hi Team,How can I achieve to restore the Ms SQL transaction log backup after transaction log backup job completed to the disk as a bak file ? Thanks in advance.

Is there a way to add roles to existing MediaAgent servers?

Hello,can someone tell me when this feature has been enabled please ? User [DOMAIN\User] has initiated a Delete Client request for [client01]. I noticed that each time I want to delete a client, An email is sent to all admins for validation.https://documentation.commvault.com/2023e/essential/multi_person_authorization_to_minimize_insider_threat.html Thanks !