SaaS (Metallic) Q&A

Edge Monitor does not work on MacOS Ventura. Updates expected any time soon?

Hi,Is there a way to create a full list of the mailboxes that have been backed up including deleted mailboxes?I can search for a deleted mailbox and can find it in the mailboxes but the default list shows only mailboxes with a status of Active.Thanks,Muhammad

NEW features and enhancements are here! In this release, we're excited to announce a number of new Metallic innovations including our expanded support for OCI and Azure VMs. And for even more information on recent Metallic releases, join our Metallic Community Live Webinar on October 27th where our experts give a deep dive look into the latest enhancements to the Metallic platform. We hope to see you there!   October 11, 2022 Release Recap:      New Features Expanded OCI Support  Plan Deletion Authorization  Consistent Backups for Azure VM        New Enhancements Server Plan Simplification   Metallic Enhancements for Azure VMs  Additional d

whats the procedure to reinstall a mettallic backup gateway after a crash  

Hi All,I’m trying to create a Visio to document how the backup flow from our O365 tenant to Metallic tenant/data stores. Only basic flow I found on the documentation is this onehttps://docs.metallic.io/metallic/120504_office_365.htmlWondering if anyone has anything that have more details, showing the APIs involved, Enterprise Application on AAD, etc.  Please point me in the right direction.Thanks  

Hi to everyoneI have some problems while search for Azure AD Groups into the Agg Group feature inside Content tab for One Drive Backup  How it works? I have problems if i have group with whitespace on the name. IE: I have a Group with Name “Staff  Q00125: Cloud Apps” If I write only “Staff” in the textbox the group in returned while writing “Staff Q” nothing is returned.How can search for groups with whitespace?There is any possibility to use wildcard characters? I.E. “* Q00*”? thanks for your help Best regards  

Hello everyone,I am trying to push the company I work for into retiring Tape Backups and get more into cloud storage.  I am working with our Reps for pricing, but I do have one question that I know will come up to a degree.  Currently we backup our VM’s over multiple tapes,  The jobs do a few VM’s depending on what they do so one job may backup 7-10 VMs and span them over a tape or two.  If we point these Aux to the Cloud instead of tape when I go to restore from the Metallic Recovery Reserve will Commvault need to download the entire “tape” of that backup or can it pick what it needs from that one file?  Also if it does have to download everything where does that get stored while its restoring.  The reason I ask is if I will need to redo my VM backups and just put them all on separate jobs.  It may be a simple question but I figured I would ask here about it.  Thank you for any info you can give.

We are excited to announce that OneDrive and SharePoint have been reintroduced to Metallic eDiscovery Edition, enabling Office 365 eDiscovery customers to search and export OneDrive and SharePoint datasets (in addition to Exchange).  The reintroduction of these workloads joins other recent Metallic eDiscovery enhancements including our upgraded search function for faster query results, improved load balancing for continued stability, and new, streamlined UI. The following video provides additional information on these recent enhancements. If interested in enabling OneDrive and SharePoint within your existing Office 365 eDiscovery environment, please contact

Hi everyone,I’m looking to setup SAML for a customer using Azure AD as the identity provider.I’ve set it up in my lab (Metallic Subscription plus Azure AD), the default mapping of users works to a role that’s specified General Tab of the Identity Server.  Is there a way to have Azure AD detect the group membership and apply it to a Metallic User Group? I’ve Tested based on what I understand the documentation to be, but I’m probably missing something fairly fundamental.  Do I have to set a custom SAML attribute to map the groups through or is there another way?Thanks in advance.

i have following scenario.There was a user XYZ whose regular backup was taken and now he left companywe delete his account from AD.So, as per infinite retention Policy , his data should remain in metallic forever? am i right?Now, if AD admin recreates his account with same name then will his existing backups be overwritten?Is there any way to get that data back? 

My organization is considering enabling the Delete and Restore Authorization features in Security IQ. This will constitute a big change in our restore process because of how rapid our customers tend to want their restores completed, and requiring secondary authorization will slow down our process quite a bit, especially in the case that those authorized are either on PTO or otherwise unable to approve restores. I was wondering what methods the community uses to prevent slower service when it comes to restores that require secondary authorization? I’d like to hear how other organizations might prevent slow/loss of service when needing multiple users to be online in order to perform restore requests so maybe we can improve our process.

Hi All.We are looking to configure a secondary copy from on-premises into Metallic storage. We’ve had storage provisioned by Metallic and this storage has been added into CommServe successfully and is showing as Ready.Now, to avoid impact to our Internet connections, we are will be using a different WAN connection, and have a supportive network design established to carry the data across our secure WAN and eventually ingress into Metallic via an Express Route.I am aware of this article https://documentation.commvault.com/v11/essential/145407_configuring_azure_expressroute_and_private_link.html which has helped us understand what is required to permit connectivity from our Azure virtual network across to Metallic.The query I do have however is:After the clo

Hi When adding a new Cloud Storage, metallic keeps asking me for a Media Agent. I have 2 cloud storage already configured in different AZURE regions (EastUS and WestUS), and i need to create a new one in UK.We are sending backups directly to Storage Accounts in azure, with out mediaagents o gateway servers.  

Got this error InvalidBatch : Failed to process query: UNKNOWN_EXCEPTION: An unexpected error occurred. Please include this ErrorId if you contact support: 1788310944-129049 (848646109)Any ideas how to fix ? I don’t want to excludeRegards Robert 

A user may have deleted emails, but I do not have specific time as to when.  Is there a way to see the mailbox size for each day it was backed up? 

My CommVault Metallic cloud storage hit 100% full.  I’ve deleted several months worth of backups and have run the data aging process multiple times but it still reports as 100% full.  What’s the trick to freeing up space on Metallic cloud storage?Ken

Hi Team ,I am trying to explore and backup Kubernetes - I wanted to backup the cluster which sits on Azure. Using the second Way - Azure AKS -Direct backup to cloud storage.I have a few questions -What are VS Credentials? Where is this access node sitting?How do we resolve this issue?Following is the SC attached : 

I am trying to follow the instruction from the Metallic Documentation, Register the Azure App for Teams in the Azure Portal (metallic.io) On Step 7, what value do I key in? Command_Center_name.domainname.com? 

Is there any options to get asbuilt guide for metallic?I am in middle of KT from ex backup admin and i am not sure if he has all things documented .so , is there any way to generate as built guide like we do in CommCell console?or any report which would show , what is configured, how its configured 

Is there a way to prevent these automatic updates to the Media Agents from running?Version 11.2801.22 breaks VMware backups and I have to keep manually reverting to 11.2801.11. Very frustrating!

What is the Backup job summary report? Why should I use this report? Where can I find the report? What can it do?What is the Backup job summary report?The Backup Job Summary Report displays information about backup jobs that ran during a specific period of time. Why should I use this report?This report is a very powerful tool for admins to review the status of their jobs. Users can capture trends or reasons for job failures. Frequently checking this report wil

We recently began onboarding our Office 365 products to being backed up in Metallic. As I understand, Teams data is stored in SharePoint (Team Files), OneDrive (one-on-one group chat files), and Exchange (hidden folders associated with the chats/teams/channels). I would like to know, is Metallic uniquely storing this data separate from the other Office 365 products, or is it pointing to the data in the other products? So if we loose the data from a team, could it be reconstituted from the data that Metallic backs up from the other products, without having to specifically backup a that team? Obviously it would probably be much easier to simply restore the team itself rather than rebuilding the team from data, I am just curious if this is something that is possible.

HiOn endpoint backup plan there is option “RPO” under backup frequency is every 4 hrs. this every 4 hrs. is full backup, incremental or differential, and is there any way we can confirm the backup running every 4 hrs. is full, incr. or diff.  Thanks

This is regarding Exchange Online backup. We are trying to restore mails form mailbox but it seems not able to mount the backup file. We do not have any error regarding backups (archive).We are not sure to understand “Check if playback succeded.” does it mean mouting the backup file and read it (scan)? we are supposed to have a job for restore but it seems, we are not even starting to mount the backup fileWe have job history regarding backups (it did backup) but backup size is 0.Something happen during the selection? Where it’s coming from?

Hi everyone, We would like to know on detail if it’s possible to assign a custom Schedule (or Job Start Time) for O365 Backups on Exchange, SPO, OneDrive and MSTeams Backup Jobs using Metallic for O365.As per documentation says on Exchange Online App we understand that is not possible (even on the option of Job Start Time appears).The documentation says the following for Exchange Online“Backups run according to the schedule and settings that are specified in the server plan, which the Metallic software automatically assigns to the each Office 365 app based on the region.Backups run automatically every 8 hours. If a backup is already running, then the 8-hour-interval backup is skipped. The 8-hour intervals ensure complete protection for your data if the data size is smaller because of incremental backups.”