SaaS (Metallic) Q&A

To leverage MCSS we need to select a MA on premise and then send it to Azure. If you wish to leverage dedupe which is turned on by default the DDB will need to reside on the MA on premise correct? Also the MCSS/Azure is Cool Storage, correct? Any guidance would be appreciated. Thank you.Joe

I have to perform VM machine restore from VMware Hypervisor to Azure resource manager. I was gone through below documentation and need some clarification on this.https://docs.metallic.io/metallic/137982_azure_considerations.htmlConsiderations for converting VMware to Azure VM. Below tasks must be done before starting a source VM backup. Install Hyper-V drivers (hv_vmbus hv_netvsc hv_storvsc) on the source VM - As it’s mentioned Hyper-V drivers, So, will this only needs to be installed if source is Hyper-V VM or is it applicable for VMware VM as well?Run the following command to modify the boot image: (sudo dracut -f -v -N) - what is the actual impact of modifying boot image and will this cause anything for source VM?Considering the source VM OS is Red-Hat Linux - Is above two tasks are enough to start with s

Hi We have make by mistake retire one of endpoint client notebook, now we have option listed are deactive or delete, can we again configured for backup. without delete and reinstalled software   Thanks  

HiWe are going to purchase endpoint backup solution from metallic, we want to know how to configured backup policies and define backup storage, this is installation and configuration from scratch. Is there any document to configure Metallica tenant, endpoint backup policies etc.Thanks   

Hello,What is the Metallic Infrastructure needed on AWS?I mean, the customer will have to deploy (and pay) for compute(ec2)+storage (S3) resources on AWS.Regarding the compute part, I am understanding that Backup Gateway (EC2) is required. What about the Media Agent. Is it also required?Any other compute node is required beyond the GW?Thanks!Cesar

I see in the docs that Metallic VM backup supports Hyper-V hosts and Hyper-V clusters.But I have not found in the docs how to set up a cluster. Ex.Do I load the Proxy on all nodes, and Metallic figures out which node to use for which VM? We are planning a demo, so there is no trial and error and previous knowledge of Metallic VM setup.(We are using the Office365 backups only at this point) 

My Metallic Auxiliary Copy looks to be moving between 20 and 40 Mbps.My fiber internet is 200/200Mbps.Where do I start looking to troubleshoot/adjust the Auxiliary Copy speed?Note: I am in a demo, so if the VM or File demo has a cloud copy speed maximum that would be good to know.

Hi,in the situation where a customer has a retention policy in SharePoint online to keep everything for 10 yrs.and they have been using Commvault to backup SharePoint online.When they move from using Commvault to Metallic, does the Metallic backup also capturing all the items that would have been deleted from SharePoint online but its still held under the O365 retention policy?would this also be the same for Exchange online if the emails where deleted by a user but they still there due to the O365 retention policy?

We use metallic to backup our azure VMs using the metallic hot storage. Both are in east us. We have on-prem servers that are hosted on a hyper-v that we would also like to back up to the hot storage. How should we go about it? The on-prem location has a site-to-site with our azure environment. Should we create the gateway on an azure vm or an on prem vm? What about the proxy server? I would like to minimize costs as much as possible.Thanks in advance! 

What happens when customers need to purchase a mix of different offerings of VM backups based on various workloads?Where Can i see the calculator (for ALL workloads - not only O365)?

Hello All,We have a customer data generated from 6 sites which is around 230 TB of size in total. As a first step we are planning to go for MCSS databox seeding.So we will have 1 Databox ordered for each site to copy the data from disk library to databox and then we are planning to ship it to MCSS based on the below steps:https://documentation.commvault.com/11.26/expert/147072_seeding_metallic_cloud_storage.htmlEach site has dedicated media agent which we will be using for primary backups and the same media agent will be used of secondary copy to MCSS.Hence customer has purchased 230 TB of MCSS cool tier license. Since we have 6 sites we cant use the MCSS from same region we will be in a position to use multiple regions during the MCSS library configuration.With this scenario

We recently did some rebalancing on our Hyper-V cluster and I’m wondering what actions I need to take in Metallic if any. Most of the machines that were moved are still using the hypervisor and VM group that they were previously on. I tried moving one of the smaller low priority machines to the new hypervisor as a test and it appears that it had to do a full backup after the move, but that may be my fault because I couldn’t find any documentation for the process and had to wing it. One of the machines still using the old hypervisor is the file server so I would really prefer to not have to do another full image on it again. My main questions are:Do they need to be moved to the corresponding hypervisor? If so, how do I do that without causing a full image backup? If not, are those backups still using the previous host in some way?

My companies Security team is evaluating the strength of the vendor sites we connect to and I have a question about what _exactly_ we are connecting to when we access the CommVault Metallic cloud storage. If I go into the java GUI > Storage Resources > Libraries > CV Cloud Storage > Properties, I don’t see anything that indicates the actual destination.If I use a browser and connect to the Command Center interface and go to Storage > Metallic Cloud Storage, there’s no detailed information there either.Is there a way for me to see the destination for the Metallic Cloud storage so I can pass that on to my security team for documentation and review?  I’m looking for something similar to xxx.commvault.com or xxx.comvaultsaas.com. Ken 

We have been waiting 6 months for a demo of Metallic Cloud Storage to test cloud second copy from our on-prem Commvault. Is this something Metallic does not do?Do I have to just buy a small amount of space, month to month, in order to test your product?All I get from sales is “I’ll follow up with the team on this”.We just want to verify how it works before buying 100 TB of Metallic Cloud Storage Service - Commvault

Hello All,I have 3 node HSX cluster, Am I allowed to use the HSX nodes as source and destination media agent for MCSS cloud library?while creating MCSS library, If I am choosing three HSX nodes for the MCSS and when i enable deduplication where my ddb will be hosted on the HSX nodes?RegardsAnanth

We just started using Metallic to backup SharePoint online.  We tested 17 sites.  The jobs are complete, but a lot of data is missing.  Did anyone else experience this?

Hi,we have buyed metallic licenses and i have the license certificate.What do i have to do now to create a tenant?RegardsDennis

Hi,relative to Delete authorization / Restore authorization  in Metallic Security IQ.Will this process work if there is only one user/administrator ie. a single client?In the remarks it says: “When this setting is enabled, restore requests will require approval from another administrator, providing extra privacy protection. This cannot be disabled once it is enabled.”regards,Markus

I don’t suppose OneDrive Personal is supported?

Hello All,We have a commvault complete solution and now we would like to replicate data from On prem to MCSS. Due to huge amount of data we would like to know how to perform the MCSS Data Box seeding?Any open documentation or suggestions?RegardsAnanth

Hello All,I would like to know is there any way to migrate from commvault complete (Azure)to Metallic SaSS?I mean we would like to migrate the backed up data from commvault complete(Azure) to Metallic SaSS.Please suggestRegardsAnanth

Anyone know if this is possible, or doing this? The Commvault on-prem solutions appears to support this, but I’ve not seen anything for Metallic (https://docs.metallic.io/metallic/147148_system_requirements_for_windows.html is the best I’ve come across) Thanks

Cyberthreats, specifically ransomware, continue to be a top risk and top of mind for customers. It is a challenge for all of us. We must protect against threats, monitor our environment, and stay recovery ready. To help ensure you are covered, we are sharing 10 best practices to protect your data against a cybersecurity event. @Zack Brigman, Metallic’s Sr. Manager for Product Marketing and @Phil Wandrei, Commvault’s Principal Solutions Marketing Manager, collaborated to share the key tactics and best practices across Metallic and Commvault.Check out the full blog post at at the link below, and leave us any questions or areas you want to hear more about in the replies.  

I’m looking for a little more information on this error to my explain to my boss why this is happening.