SaaS (Metallic) Q&A

Got this error InvalidBatch : Failed to process query: UNKNOWN_EXCEPTION: An unexpected error occurred. Please include this ErrorId if you contact support: 1788310944-129049 (848646109)Any ideas how to fix ? I don’t want to excludeRegards Robert 

A user may have deleted emails, but I do not have specific time as to when.  Is there a way to see the mailbox size for each day it was backed up? 

My CommVault Metallic cloud storage hit 100% full.  I’ve deleted several months worth of backups and have run the data aging process multiple times but it still reports as 100% full.  What’s the trick to freeing up space on Metallic cloud storage?Ken

Hi Team ,I am trying to explore and backup Kubernetes - I wanted to backup the cluster which sits on Azure. Using the second Way - Azure AKS -Direct backup to cloud storage.I have a few questions -What are VS Credentials? Where is this access node sitting?How do we resolve this issue?Following is the SC attached : 

I am trying to follow the instruction from the Metallic Documentation, Register the Azure App for Teams in the Azure Portal (metallic.io) On Step 7, what value do I key in? Command_Center_name.domainname.com? 

Is there any options to get asbuilt guide for metallic?I am in middle of KT from ex backup admin and i am not sure if he has all things documented .so , is there any way to generate as built guide like we do in CommCell console?or any report which would show , what is configured, how its configured 

Is there a way to prevent these automatic updates to the Media Agents from running?Version 11.2801.22 breaks VMware backups and I have to keep manually reverting to 11.2801.11. Very frustrating!

What is the Backup job summary report? Why should I use this report? Where can I find the report? What can it do?What is the Backup job summary report?The Backup Job Summary Report displays information about backup jobs that ran during a specific period of time. Why should I use this report?This report is a very powerful tool for admins to review the status of their jobs. Users can capture trends or reasons for job failures. Frequently checking this report wil

We recently began onboarding our Office 365 products to being backed up in Metallic. As I understand, Teams data is stored in SharePoint (Team Files), OneDrive (one-on-one group chat files), and Exchange (hidden folders associated with the chats/teams/channels). I would like to know, is Metallic uniquely storing this data separate from the other Office 365 products, or is it pointing to the data in the other products? So if we loose the data from a team, could it be reconstituted from the data that Metallic backs up from the other products, without having to specifically backup a that team? Obviously it would probably be much easier to simply restore the team itself rather than rebuilding the team from data, I am just curious if this is something that is possible.

HiOn endpoint backup plan there is option “RPO” under backup frequency is every 4 hrs. this every 4 hrs. is full backup, incremental or differential, and is there any way we can confirm the backup running every 4 hrs. is full, incr. or diff.  Thanks

This is regarding Exchange Online backup. We are trying to restore mails form mailbox but it seems not able to mount the backup file. We do not have any error regarding backups (archive).We are not sure to understand “Check if playback succeded.” does it mean mouting the backup file and read it (scan)? we are supposed to have a job for restore but it seems, we are not even starting to mount the backup fileWe have job history regarding backups (it did backup) but backup size is 0.Something happen during the selection? Where it’s coming from?

Hi everyone, We would like to know on detail if it’s possible to assign a custom Schedule (or Job Start Time) for O365 Backups on Exchange, SPO, OneDrive and MSTeams Backup Jobs using Metallic for O365.As per documentation says on Exchange Online App we understand that is not possible (even on the option of Job Start Time appears).The documentation says the following for Exchange Online“Backups run according to the schedule and settings that are specified in the server plan, which the Metallic software automatically assigns to the each Office 365 app based on the region.Backups run automatically every 8 hours. If a backup is already running, then the 8-hour-interval backup is skipped. The 8-hour intervals ensure complete protection for your data if the data size is smaller because of incremental backups.”

To leverage MCSS we need to select a MA on premise and then send it to Azure. If you wish to leverage dedupe which is turned on by default the DDB will need to reside on the MA on premise correct? Also the MCSS/Azure is Cool Storage, correct? Any guidance would be appreciated. Thank you.Joe

I have to perform VM machine restore from VMware Hypervisor to Azure resource manager. I was gone through below documentation and need some clarification on this.https://docs.metallic.io/metallic/137982_azure_considerations.htmlConsiderations for converting VMware to Azure VM. Below tasks must be done before starting a source VM backup. Install Hyper-V drivers (hv_vmbus hv_netvsc hv_storvsc) on the source VM - As it’s mentioned Hyper-V drivers, So, will this only needs to be installed if source is Hyper-V VM or is it applicable for VMware VM as well?Run the following command to modify the boot image: (sudo dracut -f -v -N) - what is the actual impact of modifying boot image and will this cause anything for source VM?Considering the source VM OS is Red-Hat Linux - Is above two tasks are enough to start with s

Hi We have make by mistake retire one of endpoint client notebook, now we have option listed are deactive or delete, can we again configured for backup. without delete and reinstalled software   Thanks  

HiWe are going to purchase endpoint backup solution from metallic, we want to know how to configured backup policies and define backup storage, this is installation and configuration from scratch. Is there any document to configure Metallica tenant, endpoint backup policies etc.Thanks   

Hello,What is the Metallic Infrastructure needed on AWS?I mean, the customer will have to deploy (and pay) for compute(ec2)+storage (S3) resources on AWS.Regarding the compute part, I am understanding that Backup Gateway (EC2) is required. What about the Media Agent. Is it also required?Any other compute node is required beyond the GW?Thanks!Cesar

I see in the docs that Metallic VM backup supports Hyper-V hosts and Hyper-V clusters.But I have not found in the docs how to set up a cluster. Ex.Do I load the Proxy on all nodes, and Metallic figures out which node to use for which VM? We are planning a demo, so there is no trial and error and previous knowledge of Metallic VM setup.(We are using the Office365 backups only at this point) 

My Metallic Auxiliary Copy looks to be moving between 20 and 40 Mbps.My fiber internet is 200/200Mbps.Where do I start looking to troubleshoot/adjust the Auxiliary Copy speed?Note: I am in a demo, so if the VM or File demo has a cloud copy speed maximum that would be good to know.

Hi,in the situation where a customer has a retention policy in SharePoint online to keep everything for 10 yrs.and they have been using Commvault to backup SharePoint online.When they move from using Commvault to Metallic, does the Metallic backup also capturing all the items that would have been deleted from SharePoint online but its still held under the O365 retention policy?would this also be the same for Exchange online if the emails where deleted by a user but they still there due to the O365 retention policy?

We use metallic to backup our azure VMs using the metallic hot storage. Both are in east us. We have on-prem servers that are hosted on a hyper-v that we would also like to back up to the hot storage. How should we go about it? The on-prem location has a site-to-site with our azure environment. Should we create the gateway on an azure vm or an on prem vm? What about the proxy server? I would like to minimize costs as much as possible.Thanks in advance! 

What happens when customers need to purchase a mix of different offerings of VM backups based on various workloads?Where Can i see the calculator (for ALL workloads - not only O365)?

Hello All,We have a customer data generated from 6 sites which is around 230 TB of size in total. As a first step we are planning to go for MCSS databox seeding.So we will have 1 Databox ordered for each site to copy the data from disk library to databox and then we are planning to ship it to MCSS based on the below steps:https://documentation.commvault.com/11.26/expert/147072_seeding_metallic_cloud_storage.htmlEach site has dedicated media agent which we will be using for primary backups and the same media agent will be used of secondary copy to MCSS.Hence customer has purchased 230 TB of MCSS cool tier license. Since we have 6 sites we cant use the MCSS from same region we will be in a position to use multiple regions during the MCSS library configuration.With this scenario

We recently did some rebalancing on our Hyper-V cluster and I’m wondering what actions I need to take in Metallic if any. Most of the machines that were moved are still using the hypervisor and VM group that they were previously on. I tried moving one of the smaller low priority machines to the new hypervisor as a test and it appears that it had to do a full backup after the move, but that may be my fault because I couldn’t find any documentation for the process and had to wing it. One of the machines still using the old hypervisor is the file server so I would really prefer to not have to do another full image on it again. My main questions are:Do they need to be moved to the corresponding hypervisor? If so, how do I do that without causing a full image backup? If not, are those backups still using the previous host in some way?

My companies Security team is evaluating the strength of the vendor sites we connect to and I have a question about what _exactly_ we are connecting to when we access the CommVault Metallic cloud storage. If I go into the java GUI > Storage Resources > Libraries > CV Cloud Storage > Properties, I don’t see anything that indicates the actual destination.If I use a browser and connect to the Command Center interface and go to Storage > Metallic Cloud Storage, there’s no detailed information there either.Is there a way for me to see the destination for the Metallic Cloud storage so I can pass that on to my security team for documentation and review?  I’m looking for something similar to xxx.commvault.com or xxx.comvaultsaas.com. Ken