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The following imports:import commvault.cte.workflow.activities.HttpClient;import commvault.cte.workflow.types.WebRequest;import commvault.cte.workflow.types.NameValue;import commvault.cte.workflow.types.WebMethod;Produces the following:Script1.groovy: 8: unable to resolve class commvault.cte.workflow.types.WebRequest @ line 8, column 1. import commvault.cte.workflow.types.WebRequest; ^Script1.groovy: 9: unable to resolve class commvault.cte.workflow.types.NameValue @ line 9, column 1. import commvault.cte.workflow.types.NameValue; ^Script1.groovy: 10: unable to resolve class commvault.cte.workflow.types.WebMethod @ line 10, column 1. import commvault.cte.workflow.types.WebMethod; ^ 

My sysadmin just noticed we’re running the obsolete Office 2013 on my CommVault mailbox proxy / O365 proxy / web server INF-SRV113.  My recollection is that this is required for CommVault to work properly (possibly the Compliance Search feature). Are there any challenges or gotchas with uninstalling Office 2013 and installing Office 2019? Will CommVault automagically start using the new version of Office?Ken

We are currently having performance issues with our backups of Dynamics 365 and are looking to use the "Enable Table Change Tracking" feature.The owning team have sought clarification on whether or not this option is simply enabling and leveraging the Dynamics 365 Change Tracking feature, and if so, what implications could that have for their environment?Also, is there any indication as to when / if we can expect Dynamics 365 to be included in the core Commvault platform?

Hello,All the alerts concerning Licenses Consumed reaching 80 percent are delivered to me. I would like to change the alert threshold to over 80%.Could you please let me know how to do that? 

we have diffrenet policy for database and its logs , storage policy retention are diffrenet for log is 1 day and db its 14 days , however logs are not getting pruned and when running the forcast report the DB backup job needs the logs  is it expected ?

Hi, I just have a question that in the File Level Backup, we have an option to use VSS, and the default for this option is to use for the locked files only. I have 1 physical server, and Commvault gave an ERROR CODE [7:332]: “High contribution of backup data from locked files is observed. Consider enabling VSS for all files for this subclient for more efficient backups, while monitoring to ensure that the VSS snapshot does not unduly affect the performance of the computer.” So, should I enable the VSS to all files instead of locked file only?Thank you.

hithere is any report or any way to find how much license \storage the Hana backups is consuming?  

Testing the Oracle agent on Centos 07 and when following the deployment guide using the web interface and adding a server / instance i noted that the Media Agent package is selected for installation and subsequently installed/ Why so???? It shows in Console having a red icon so hasn't consumed a licence but why would it install?

Hi ! Just wanted to try the Commvault Cloud Commserve staging, as I’m trying to dig into SP to Plans conversion..Following the documentation, I went to https://cloud.commvault.com/webconsole/cloud/edc/Staging.jspBut unfortunately, in the proposed Versions, my current Production version is not listed. I’m on 11FR21 (yes, FR, not SP anymore  ) :So, is this a deprecated feature ? Or v11FR21 is not supported for staging, or just a missing FR ?Of course, what I need to have is a staged environment in the same version as mine, not to a previous (might not work at all) or a next FR (might also not be relevant).. Or maybe I did not get the purpose of this CV CS staging.. I hope I don’t have to raise a case to report this, that’s why I’m asking our Community 

Hello,to backup our vcenters in liked mode, we have a script that connect to each esxi that host the vcenter, shutdown the vcenter, perform the backup through Commvault api, then start the vcenters.there is no schedule policy on these subclients adfter migrating to plan,there is a schedule policy inside the plan.on the VMgroup (ex subclient)How can I disable the schedule to avoid this VMgroup backed up automatically by Commvault and let the script schedule the backup (ansible)  ?Thanks  

  All the cloud upload metrics are selected. Client has an SLA of 1-day defined, could that be the issue?

Customer has setup Private Metric server for having reports beyond the Storage policy retention.  He is running the job summary report which to connect to commserve (CommserveDB), he got this updated to Metric server and CVCloud DB, however the jobs reported as still the same as before. (no data beyond SP retention). Customer Ask:  backup history data beyond SP retention till last one year.  i have found the below community posts relating to the issue but not addressing it directly.https://documentation.commvault.com/11.24/expert/aging_job_history_data.html Also found the below link for retention settings for metric server, however unable to find a way to add the job summary report hereConfiguring Retention Settings for Metrics Reports Data (commvault.com) Any information regarding the ask is appreciated.

We normally order LTO-7 “Type M” formatted tapes. We have a partial shipment came in that is only LTO-7 formatted not ‘Type-M’ (per the label, these have L7 at the end of the label), BUT the tape properties of these tapes (as seen in Commvault) say "Type" and "Format" on the media indicates ULRIUM-V8.I want to “prove” CommVault will not have any issues with some tapes we received when it tries to write to them. Currently we now have a mix in our library of these L7 tapes and unused/half full M8 tapes, which is why I wanted to have proof by actually having CommVault pick the L7 tape and write data to it.I tried doing a “Verify” on the tape (not the drive) and CommVault has this in the job logs, which makes me think CommVault will not use these tapes as they may have already been Type-M formatted, but mislabeled with a LTO-7 label?"The verify response string is [Media in library [TPO Tape Library], slot [slot 51] does not have a valid media label which means that it was not written to by

We’ve got several systems that backup a single drive. There are several mount points within that drive.Is there a way to figure out the backup duration for individual mount points instead of the whole backup job?I haven^t found any hints in the logs yet.

Hello dears, i have an issue but i actually dont know is it related to commvault or the mongo vendor or a cluster configuration issue . we have a mongo cluster with a replica set configured.we are performing backups successfully without any issues. we are trying to restore the mongo db to a different cluster with same configuration as production,so i have performed out of place restore multiple times with these configuration:picked the destination cluster and checked the automatic restore.  picked the destination cluster and checked the automatic restore and changed the replicaset name to the destination cluster .  restored files only all above scenarios succeeded but with the below error Data files have been successfully restored. But, all the mongodb servers could not be started with the restored data. when we check the cluster after restore we see that the db is trying to connect to the prod servers not the destination servers.  is this the normal behaviour and the mongo admins shou

Hi Community, When i try to restore a windows 2019, after the disk mapping step, it is getting blocked without message error;Can anyone help me to sort out this problem?Thank you in advance.Best regards.

Hello, I need different retention perido for onsite/offsite copy using DD replication.I will be using ddboost through media agent.So to do this i just need to create ddboost replication pair on data domain and configure aux copy as usual on commvault? 

My actual question is , if  we want take bakup job of secondary copy or multiple copy. ?how to configure or process ?how many maximum backup copy job can take ?

Good morning!This is Stefano, nice to meet you all! I have a weird issue with an IntelliSnap backup on a VMware subclient. When Snap Backup starts, if fails after 40 seconds with the error:“91:44 Error getting datastore list for snap. Possible reason includes virtual machine spread across multiple datastores with multiple vendors.”and also“91:488 Unknown error [0] reported from VMInfo for [xxxxxxxxxxxx]. [Unknown VMInfo error [0]]”I only have 1 datastore so all VMs are on it. I already raised a case with CommVault support and the only solution they provided is to reboot the ESXi host. This is a workaround, not a permanent solution. After the ESXi reboot Snap backup start working again.Today I have again the issue, and this time I cannot restart the host so easily.. Anybody knows what is happening here?My infrastructure is:VMware host: HPE server with ESXi 7.0.3Media Agent: HPE server with Windows 2022VMware storage: PURE storageeverything is connected with fibers and connectivity is ma

we are using gmail gsuite for email. then how to take backup. or any require configuration.Please suggest ? 

Hi,I have completed the self-paced professional courses, foundational 11.26.2 and advanced comcell console by taking and completing the exams included in the course. I received also the two badges from Credly. From the partner advantage site, they all appear to have passed and I have received the two badges for professional certified and advanced configuration, but I have no way to download the PDF of the professional certification. From the EA site, I do not see the course participation or the certification.thanks

we are using  database server as mysql, oracle , MSSQL, MARIADB.How to take backup or require any configuration ?

Isilon do we support Isilon ChangeListAPI with Intellisnap?  How about NDMP?  Customer is on FR32. Im aware of the support for CIFS and NFS streaming. ThanksSteve

Hi,Is SQL 2019 Management studio plug-in supported? Not mentioned in the BOL and plug-in registration does not work. Thanks,Rob

I have to remove/Delete the VM from commvault using the Rest APIhttps://api.commvault.com/docs/api/cv/OpenAPI3/delete-virtual-machine I have tried test running the api using python and I got the below mentioned error:C:\Users\Ansible_user\Downloads>python vmdel.py WIN-C6TBRLJG6IM <commandcenter username> <commandcenter passwordimport requestsimport urllib#proxies={ #'http':'http://10.***.***.***:8080', #'https':'http://10.***.***.***:8080'#}url = "https://win-c6tbrljg6im/commandcenter/api/V4/VirtualMachines/:<VM UUID>"payload={}headers = { 'Accept': 'application/json', 'Authtoken': '*******'}response = requests.request("GET", url, headers=headers, data=payload, proxies=urllib.request.getproxies())print(response.text)>Traceback (most recent call last):  File "C:\Users\Ansible_user\AppData\Local\Programs\Python\Python312\Lib\site-packages\urllib3\connectionpool.py", line 779, in urlopen    self._prepare_proxy(conn)  File "C:\Users\Ansible_user\AppData\Local\Program