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Hi,I found the bellow settings for a couple of Windows File System subclients.After reading https://documentation.commvault.com/11.16/subclient_properties_retention.html. Am I to understand the Minimum retention based on file modification time’s “Retain objects indefinitely” as the objects will never be aged and never get to the Deleted item retention?Eg. if File1 is created and changed and three months later deleted. It will still exist in the store 3 years after deletion time….  

How does a customer determine the MS SQL Version that is currently in use on the Commserve? Customer would like to check the version to determine if an upgrade is needed.

Hello Guys :)  @large environments: How do you monitor (proactive) CommVault - CommServe, MediaAgents, xAgents, Jobs, Logs, Dedup Engine/Performance, Alerts, Reports, ... and so on? I've used Nagios with checkmk. But what is the current  "state of the art"? Buzzword AI. For example, I like how Azure is handling all the metrics, and can solve some problems by itself or can give you useful informations, can trigger events/processes, can "learn” - and for example, can create trouble tickets or something similar. Which tool makes your life easier? Grafana? Excited about your feedback(s) :). Cheers!

Hi all, I have a short question.We are planning to back up our four Exchange DAG-Cluster. The CommServe and MediaAgents are in different VLANs (subnet) as the Exchangeserver/DAG-IP are.For sure, I have to create a firewall rule for the communication between  CS/MA and the Exchangeserver (where the iDA is installed). But the question is, do I also need to create a firewall rule for communication (8400/8403) between the CS/MA and the IP address of the DAG-IP logical object? Many thanks in advance!Skoomer

While accessing the partner university site I receive the following error and the “Click Here to find the possible solution for this error” page doesn’t help. The other topics related to this problem don’t give a solution except commvault employees doing something. Who would I need to contact to get this fixed?

I have a question from our storage administrator that I think I know the answer to but would like to confirm.  Is there a way to backup data and have the original/source data deleted?  We use Isilon for our storage and we would like to back up the data to a Primary target, but have the original data deleted afterward (I guess the Isilon doesn’t have a native tool to delete large amounts of data).  The only option I know of would be to run a post-process script, but is there any other options that I am unaware of?Thanks!

Hello Commvault Community,  After upgrading the enviroment version from SP24 to SP28, there was a problem with the mechanism for VMware LiveSync. For the SP28 version, information about tags is collected, through which they are replicated/recovered with tags, which we must avoid because we don’t want such a situation. Is it possible to disable this ? Cause its automatically adding to next backup and I'm doubling the resources Thanks,Kamil

Hi All,My O365 suddenly having issue to backup mailbox with errors “Throttling from Office 365. Failed to process mailbox due to [Not allowed to access Non IPM folder.]”.Anyone having the same issue?regards,Fauzi

I realise that here in the UK we start daylight savings later than they do in the US, but has anybody else experienced any problems with it? Over the weekend, the majority of our commserves running 11.32 saw a large number (between 40 and 60) SQL Server processes killed within 10 minutes of the start of British Summer Time. This largely went unnoticed as far as the Commvault event log was concerned, although one of them did log a couple of 19:152 errors. This only happened on the commserves running 11.32 - all the ones running 11.24 saw no spids killed. I’ve opened a support case, but was wondering if anybody whose clocks changed last week could check their commserve’s SQL Server errorlog for me for the period immediately after the clocks changed (between 02:00 and 02:10 on 31st March for those in the UK).ThanksNeil 

Hi,Running CV 11.32.6 on prem.We’re trying to install the MSSQL Agent from Commvault. We managed to get to 90% and then it failes. Reviewing the log for the job doesn’t give us any leads. Please see below.The server has been restarted several times.SQL server is on it’s latest CU.Any one that got any idea?Log:@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : commserve-serverFile    : JobManager.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@2988  23f8  10/03 16:01:34 5462339 Servant    [---- IMMEDIATE AUTOMATIC INSTALL CLIENT REQUEST ----]2988  23f8  10/03 16:01:34 5462339 JobSvr Obj Skipping Discover phase because auto discovery option is not set.2988  440c  10/03 16:01:34 5462339 Scheduler  Phase [2-Install Client] (0,0) started on [commserve-server.yy.yy] in [0] second(s) - DistributeUpdates.exe -j 5462339 -a 28449  -jt 5462339:2:1:0:0:11277  -install -CCNumber 22988  1e9c  10/03 16:01:37 5462339 Servant    Reg [Control] received. Client [commserv

Hi Team, I have written a script that would delete the decommissioned VMs from the commvault. I have 2 questions.As of now my script takes the client id manually to delete the VM. I would want Commvault to detect the decommissioned VM and delete it. Please guide me on how can I add auto detect of decommissioned VMs on my script.  I have to integrate Morpheus API and Commvault API and execute the script from the Jump server from where Morpheus is accessible. As of now, Commvault APIs are running only from Commvault server. How to do this ?

This is with respect to Oracle clients.This feature is disabled by default, I would assume that there must be a reason as table level restores seems to be an awesome feature.Seems like a huge pro.What are the cons?

What this does is a discovery on a hypervisor sub client and creates a vm pseudo client for any discovered virtual machines.The functionality is outlined here:https://documentation.commvault.com/11.26/expert/104558_creating_vm_clients_before_performing_backup_operations.html In practice it looks like this.   Thanks!Chris

I am attempting to add a client to multiple groups using the following rest api. REST API - POST Client Properties (commvault.com)  The api returns 200 and some Json but does nothing. what am I missing here?

We are provisioning a new NetApp E-series storage array for backups. From performance perspective, are there benefits to having separate disk pools for backups and aux copies compared to having one pool for both? 

Hello all,Just in case you are seeing similar errors in the last day or so. There appears to have been an update to the MSFT APIs we use to protect mail in M365. You may see errors similar to:"Not allowed to access Non IPM folder"Or you notice that the CVMailBackup.exe process crashes on the access nodes.My early understanding of this issue is that we have released an updated MR for the versions below that may resolve this. SP28: Install 11.28.111 or higher SP32: Install 11.32.48 or higher SP34: Install 11.34.20 or higher I have had one customer update to this on their access nodes and are not currently seeing any errors.

Hey! I am developing automation scrips using Commvault APIs for my team. I know the names of primary commserve which I use, BUT whenever a failover happens my API calls of course don’t work as there is no web service active on the primary commserve.  Is there a way to know which node the failover happened to using just the APIs? And also get the list of all failover nodes?  

I have the need to backup an ecs endpoint and cannot find anything in the documentation site.

Currently my CommVault is using AD authentication which requires me to enter the same password I use when connecting to any server.  I’ve been asked to implement MFA using the Microsoft Authenticator as the second factor but the documentation is spread across several pages.  Is there a single step-by-step document that shows how to set up MFA with the Microsoft authenticator?  Do I have to disable SSO and the link to AD to get the Authenticator to work?Ken

Hi All,i’m deploying a Commserve on RHEL 8.8 and i can’t find SNMP enabler option in the installation menu.How can i set SNMP for Linux Commserve ? is there install by default when deploying Commserve on linux ?Kind regards,Christophe

Unfortunately I cannot install the Commvault Agent on the server. This error message occurs during installation. C++ packages are all installed. Restart already done. All Windows updates are installed. Installation directly on the client and from Commserv do not work.

via Command Center it is not possible to restore a SQL-database “in place” to an availability group. Does anybody have a workflow or Powershell-Script that can remove the database from the availability group before the restore … and back to the availability group after the restore? Any help is very much appreciated. Best regards. Michael

Once install the second media agent, then it is showing offline.please guide us to make online or active.

Hi,Is there any file in an mountpath that can be deleted to gain som space temporarily?The data in the mountpath is Deduped.

Trying to grant our database team the ability to suspend, kill, or resume backup/restore jobs as they do a lot of weekend work and are constantly calling me for support. They are currently associated to the client admins role. I edited the role to include Job Management but the suspend, kill, resume are still greyed out for them.