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I am working on some performance issues with my backups.Looking at the media agents during the backups, looking a the media/proxy agents I am seeing what I think is high latency on the loopback adaptor.   in the screen shot below you can see in in Windows resource monitor the latency for vsbkp, cvd and other processes are around 30ms.   The loopback adaptor is internal to the server, never touching a ethernet switch or wire, so I would think it should be much lower right?I am wondering what type of latency other folks are seeing on their media agent and or proxy agents during backups?Thank you ahead of time!  

Hi all,I have installed a “Virtual Server” package on a linux VM but the VM is not listed as an Access Node when configuring access nodes for a Hypervisor or a VM group.Couple of days ago I installed two VM with same OS and same Commvault packages and these two VM became available as Access nodes immediately.(Commvault release is 11.32.35)Could anybody help, please?Thanks,Lubos 

Hello All,I have a question regarding the behavior of an SQL cluster. Scenario:This cluster is made up of 2 VMs with shared disks. There is also a witness client to this cluster. The witness client was rebooted unexpectedly, and so I’m assuming Commvault determined that the cluster was lost, since a backup set and instance were automatically created on one of the client nodes. What brought our attention to this was that we received an alert that this subclient could not be backed up since there was no Storage Policy associated, and permission not configured, which was to be expected.My questions:Is this normal behavior? (I believe that it is?). If so, why would Commvault do this given it can’t be backed up anyway with no storage policy associated, etc...? Is there an option to disable this behavior? Am I correct in saying that by the witness client being rebooted, the system assumed the cluster was lost? Also, this is not the same as a failover, yes? If an actual failover occurs, would

Hello All,I have a question regarding the behavior of an SQL cluster. Scenario:This cluster is made up of 2 VMs with shared disks. There is also a witness client to this cluster. The witness client was rebooted unexpectedly, and so I’m assuming Commvault determined that the cluster was lost, since a backup set and instance were automatically created on one of the client nodes. What brought our attention to this was that we received an alert that this subclient could not be backed up since there was no Storage Policy associated, and permission not configured, which was to be expected.My questions:Is this normal behavior? (I believe that it is?). If so, why would Commvault do this given it can’t be backed up anyway with no storage policy associated, etc...? Is there an option to disable this behavior? Am I correct in saying that by the witness client being rebooted, the system assumed the cluster was lost? Also, this is not the same as a failover, yes? If an actual failover occurs, would

Has Commvault addressed how to handle backups for VM’s that have been failed over Via SRM to a Recovery site? I know Commvault has livesync and that may be 1. answer but if the business wants to standardize on SRM someone needs to address backups at the DR site.

Hi,unfortunately, CV has a bug in relation to schedules and CV Support has not yet been able to provide a solution. As there is no end in sight I am currently building a workaround. I am desperately looking for a way to trigger a backup copy via PowerShell (if necessary via REST) or to start the corresponding schedule (is deactivated due to the error). Is there an idea for this? Best regards

We relatively often restore older versions of files to users. In the thick java client you can chose to sett a suffix option on the filename when restoring, to not overwrite existing files, and to make them easy recognizable. We can not find this option in the webconsole. (Command Center). Is this a feature planed to be implemented, or is there a simple solution to ad a suffix?The suffix is very useful when you restore larger amount of files to distinguish them from existing files.  

Hello Community, How do I get started with automation on commvault?What are the pre-requisites and basics steps to installation?For those using Ansible to autmoate on commvault is this preferable than performing operation directly from the commcell console?

our commserv is currently running on windows failover cluster , we would like to upgrade the OS and version and change the cluster to livesync i am planning below upgrading the cluster commserv to supported version ,currently its running on 11.26installing failover lyve sync feature on this cluster , setting up stand by commserv with latest os and version , do a failover and if everything works , stop or kill the live sync , create a new server with latest version and make it as standby with same old commserv name , and do a failback  can anyone advise if this works?  or any better solution 

Hi community, as we are able to change the language of the commcell console with the following two ‘options’:-Duser.language-Duser.countryIs it possible to define the username with an option like the two before?So that the username is already prefilled if I open the console. Thanks and regardsJulian

Our Commvault users are given access via an AD user group.That AD user group is set to have MFA enabled and therefor all our users make an MFA enabled login. In our domain there is also a user group for MFA excepted users.So now I would like to leave MFA enabled for the users that have commvault access (the commvault user group)But disable MFA for the commvault users that are also in the MFA disabled group. Is this possible?

This just started a week or so ago.  The Commserve shows libraries for a particular media agent server as “marked not ready”.  Looking into the cvfwd file on both servers shows the following.On MA:”ERROR: Connection from <commserver. to localhost:50580 is being denied due to not matching a configured whitelist and due to no services listening on this port.”There are actually 4 error lines for each instance. “validate(), “do_connect_client90(), and two with “Client connection failed….”In the cvfwd file on the commserve, there are similar ERROR messages.After a minute or two, the libraries are “now marked ready” and I can see an established connection on that port (50580).Do not see this on other MA servers. The MA and Commserve server are in the same IP subnet.Does not appear to be traffic related, as this will occur while nothing is going on between them.And does not appear to be impacting functionalityAny suggestions or hints?.

Dear allLooking for input to validate:Commvault Cloud is compatible with Canonical OpenStack (version, documentation url)? CHARMS can be leveraged to automate deployment (documentation url)?  I understand there’s an Ansible CVLT module to automate deployment - GitHub - Commvault/ansible: Ansible Library for Commvault.Thank youdimos

This is not necessarily an issue since my tape copies are working and tape library is configured.However I when I look at the library, all my drives have ma01 as my active controller. I have 3 other active media agents. How do I balance having MA01 to only be active to drives 2 and 3, then MA02 drives 4 and 5 and so on?Pretty sure I had this changed before on a old library but cant remember how to change it. Thanks  

can we schedule separate backup for application only which is part of app aware backup , like , vsa with app aware - once in a day and application every two hours 

Hi,Is there a way in 11.32.38 we can check what all VMs from the vCenter client are not yet protected/backed up by any subclient to our cloud library?

Hello,I’m logged in with my Commvault user id but can not access the community page that are TAM provided.Here is the link.https://community.commvault.com/getting-started-51/how-can-we-restore-files-which-have-long-path-659

 Ok, So I am passing two string variables to the Logevent activity.One for severity, and one for status.And its throwing the following : I did no such thing Apparently it’s expecting a “SeverityLevel” object. ​​​​​​It’s expecting a severity level object?The wierd thing is that I have done this before without a problem so I don’t know what the issue is. I can’t get Jiggy with this someone help.

Hello,We are backing up VMWare VMs using image level backup. These VM have client file system iDA installed to backup NFS and RDM LUNs which are mapped to VMs.We have performed the restore of one of the VM in test environment with different name, to restore the files & folders into the RDM LUN we want to register the client agent with the Commserve with new hostname without re-installing the agent.Is there a way to achieve this?PS: We are not using IntelliSnap feature.

I have a customer that installed trend micro deep security on his commserve 11.24.65and He receive this error in ddb verification:  and also He received this alert in his mailbox:maybe do I need to exclude File extensions ? I think This is the document that talking about it: https://documentation.commvault.com/11.24/essential/antivirus_exclusions_for_windows.html  ?or maybe I need to use another document to exclude file extensions ?Best Regards.

Hi All,i can’t find in the documentation how to configure secure access on a web service for a linux Web server.the documentation seems to be only available for windows webserver.is there a documentation for securing linux webserver ?regards,   

Hello Commvault Community, I would like to know about the type of operation in the /Base/JobControl directory and the contents stored there. The environment runs on ServicePack 28 (Commvault Platform Release 2022E) Scenario:- I have a production server with a database CV agent installed- Schedule Policy based on weekly full backups and frequent incremental backups (logs - 30 minutes for example)- The backup jobs themselves perform and finish fine, they dont report any errors/failures On the production server, in the /opt/commvault/xyz/base/jobcontrol directory, there are hundreds/thousands of small 1KB files called e.g. 0.01, 1.75, 2.35, etc., which are not cleaned up after the job is completed.Some of these files are kept for many months and are not deleted.What is in these files and should they be kept for so long or should they be deleted after the backup job is completed?I am afraid that after some time the number of these files will grow so large that there will be no space. Thank

Is the consumption of Operating Instances (500GB capped) counted based on the total capacity of a host or the backup data transaction size per job?For example, if a physical server has a total capacity of 1TB and is used for SQL databases with a backup data size of around 200GB per job daily, how many OI licenses are needed for this scenario if the customer wants to use OI licenses? I'd like to clarify whether it's based on the total capacity of the server or the backup data size per-job transaction.

Hello community, The disk library has 4 mountpaths connected via fiber channel. Unfortunately, one of these has hit a snag and is beyond repair, which might cause issue when browse/recover backup data.While we could consider running a full backup for all servers tied to this lib, but it's not exactly our top choice. Question:How to pinpoint the affected clients on the faulty mount path and find the oldest backup history for these clients?  (do need open a support case and upload CS DB ?)Once I've got that info, I can kick off fresh full backups just for those clients and also manually age data based on the backup history findings. thanks

Hello,we are currently discussing internally whether Commvault can be an alternative to Dell's AppSync product. AppSync was presented to us as being able to create immutable snapshots on the primary storage array. We have Dell VPLEX in use, with Dell Powerstores in the backend.As we are already using Commvault, our idea was to create the snapshots via Intellisnap. Do any of you know whether you can also give the snapshots the immutable flag via Commvault, as AppSync does?