Self-Hosted Q&A

Good morning,I manage a DBA team and we’ve only been granted access to the command center.  Our storage admins don’t want to give us access to the java console out of security concerns.  My understanding is that the java console doesn’t grant us *any* additional permissions, but does provide some advanced functionality that would be very useful to us.Have any of you ran into this?  Do other DBA/Apps/etc teams have access to the command center GUI and the java console?  We have MS SQL, Oracle, Postgres and Mariadb here.Thanks! 

When working in Job Controller in the Commcell console, the horizontal scrollbar is jerking left and right every few seconds.If I adjust the columns until the scrollbar disappears, then of course I do not see the issue, but I can’t work like that.I have tried on different computers, switched between oracle java and openjdk java, but it seems to happen everywhere.Is this a known issue? 11.28.48

 Edit: I meant “Clients”, not “Jobs”.​​​​​​none of the above give any results  

Good MorningWe are in the investigation stage for backing up M365/O365 into our existing Commvault on premises environment.I’ve read through CommVault Doc (Applications -> Office 365 -> Exchange Online) but still have a lot of questions. First, is there a diagram out there that shows the architecture of M365 backup to on-prem? A picture is worth 1,000 words. This is my basic understanding, but a real diagram would be helpful: M365- > Access Nodes -> Media Agents -> Storage Second, is there a particular CommVault version that we should be on? “Get on the latest version” isn’t necessarily a good answer. What version has features, improvement, bug fixes, performance that I should be aware of? Targeting LTS releases only (ie 20, 24, or 28). Third, how integral is Content Indexing? We don’t currently do any Content Indexing for our environment. We found the amount of space and time it would take to index traditional s

Hi everyone..  Do such a setting exist? I mean, if a Synthetic Full backup job fails is there a way that it can convert it to a traditional one on the next re- try?  FS and VSA jobs are the ones, I’m interested in…  Thank you in advance..  Kind regardsRubeck

After moving the index cache from an old path to new path on different drive will the old index folder be removed automatically or can we delete it manually

Dear All,I’m currently deploying a Commserve in CIS hardened Windows server 2019. I want to preinstall SQL server to add a specific SQL instanceName. on the standby commserve when i will install the failover package, what’s the installation method ?Should i do the same as the active Commserve and preinstalling SQL with the same SQL instance name ?thank in advance for your help ?Christophe

Hello Community,  Can someone point me to the Linux agent installation instruction.  Thank you.   

Hi AlllI’ve got a couple of indexing clients that were created as part of the configuration of O365 backup for Exchange and Teams. But the “No backup for last X days” alert is complaining because they haven’t been backed up. The question is, do they need to be backed up, or should I clear the “Enable Backup” flag on Activity Control ?As I understand it, the SOLR indexes (for exchange at least) are forever incremental, and if damaged, will rebuild from scratch. But if they’re backed up, does that get circumvented and is the restore performed or the rebuild ? Thanks for the inputSimon

how to apply/change the permission for ORASBT.log under Log_Files/ directorycurrent this file has got 777 permission, however as per this KBhttps://kb.commvault.com/article/54238 its mentioned that required File permission is 660No i tried to change the file permission to 660 for ORASBT log and did a cvpkgchgbut cvpkgchg is not getting completed rather it just exists the installation UI right after user group permissions page,and the file permission is reverting to 777/ 775 permission once a backup/restore is initiated on that client. How do we change the permission back to 660. 

Hi,Please provide difference between Commvault V9, V10 and V11

Good afternoon.I am reaching out to you for your valuable help in resolving an issue that I am facing with the hypervisor integrated into Commvault, specifically in the configuration of FREL in an OracleVM environment.In this regard, I have been able to perform backups of the virtual machines, but I have not been able to carry out granular restoration of the same. I have reviewed several sources of documentation and specialized forums, however, I have not been able to find detailed information about the appropriate configuration of FREL for this type of environment (OracleVM).Therefore, I request your collaboration to guide me in the process of configuring FREL, taking into account that it is an OracleVM environment.I appreciate your prompt response and support in solving this issue.🙏

I am trying to do a push install via the rest API. Obviously the password would not be embedded as clear text so my question is what is expected in terms of the password being passed?   

Hello All,My apologies in advance if this ends up being something super simple.Commvault seems to be throwing this error when attempting Data Aging:Time difference between current time and last stored time in seconds : [3184347]checkTimeShift() - Forward System time shift is greater than 1 day.IsTimeShiftDetected() - Setting Cvd/isTimeShiftDetected registry key to [1]Failed to run Data Aging job due to change in system time.The time and date (as well as the time-zone) are correct on Commserve.Has anyone encountered this before?I’ve searched FAQs and I’m hoping there’s something I missed.

Which variant of an offline backup (cold backup) is preferred here in the community ? I have often heard that people like to use AWS for this.  On the other hand, Commvault also offers its own cloud storage with Metallic.I don't think that a tape library is used much anymore.

Hi Folks,I am constantly battling the error System State Backup error below on many of my windows hosts: ERROR CODE [6:64]: System state backup of component [System Protected Files;] failed.Source: servername, Process: clBackup What is everyone doing to automate the remediation of this problem on your hosts? I have a moderate sized environment (~1500 hosts) so handholding each one when it pops up is a time consuming and arduous process. Thanks in a

 Need some guidance about configuring CommVault to retain backup data for a given customer for up to 5 years (especially for deleted and/or modified files).  Use the Basic Retention Rule for All Backups field? How? Set up number of days to 1825 days and keep 1 cycle? Keep 30 at number of days and set to cycles to 60 etc?  Or… Use the “Extend storage policy retention” option with Retention mode: Object Based Retention.  Schedule Policy: 1 Synthetic Full every month and Incremental every day.   

I’ve been asked this by a customer for whom we backup their Office 365 applications for (MSP set up). The answer I thought would be a simple yes. However, it doesn’t seem that simple, from https://documentation.commvault.com/11.23/essential/104288_deleting_mail_messages_in_exchange_mailbox.html it says the deleted item is hidden from the user and an admin can view and restore. We have retention policy of 1 year based on deletion. The customer will be able to delete from the required mailbox and the items can be “deleted” from browsing for restore. However, that is not deleting the data which GDPR requires.Is the documentation correct or is the mail really deleted from the backup (archive) image(s)? Or, is there some purge function we can invoke?

So, I’m confirming whether or not I have encrypted backup data in my inheirited environment.I’ve run the reports at:https://documentation.commvault.com/11.24/expert/7865_data_encryption_reports.htmland not seen anything indicating encrypted backups (hardware or software).  Specifically, nothing with the superscript “e1” on the Storage Information report or “E” on the “Jobs in Storage Policy Copy” report.  I’ve followed this useful link:… to find:Ok.  Go to the global dedup policy: 

Hello Everyone, Please suggest: We have 2 CommCell id, and we need to migrate one CommCell id to another one, so that we can manage all backups from a single CommCell console. Thanks in Advance.!!!

Hi, we have license TB usage to 97%, i have check and i have move resource to more server and now more Tb are backuped through VM consuming 1 vm lincese!How i can decrese the percentual of TB license usage? 

Hi Folks, i did some reaseach but did not find any valid report. Is there a Commvault report available which shows the usage of the Tape Drives over the full week or month.( ideally something ike this but in much more detail ) I just wanted to know when we have free time slots to schedule / reschedule jobs so they do not block each other or AUX copies   Thanks in advance     

Hello the backup failes with with the following error Description: Snapdiff operation is not supported on volume [gusvm604_diensten001_p]. Please check snapdiff settings on the file server. how can i solve  this?

This may sound like a ridiculous question but I’m honestly asking…I’ve been a CommVault customer for more than 10 years.  Over that time multiple people have been backup administrators which is not a dedicated position but one of those “other duties” that people get assigned.  Also over that period, CommVault has changed a lot and deprecated various things (the original Compliance Search and Azure V1 client as examples).  Currently I’m dealing with a LOT of problems.  I have some staff on OneDrive V1 backups and some on V2 - and neither run cleanly.  The new Compliance Search doesn’t work properly, the java GUI has duplicate clients that I can’t explain, and the daily Administrative job summary email report has multiple content indexing failures.  SharePoint backups (on prem and M365) don’t work properly, the Command Center health report reports jobs that have aged out months ago as problems and the Database Index Fragmentation shows as critical even though zero percent of th

In practice we see many of our customers determining RTO’s based on paper exercises before even validating what it takes to live up to the RTO SLA agreement. In case organization refer to RTO-0 than they refer to high availability which can be achieved using for example clustering technologies combined with sync. mirror storage or application with built-in capabilities relying in a distributed backend. However it doesn’t protect in case you run into cyber security threats, malicious intent or human failure.Now you have to rely on your backup copy to recovery to a specific point in time. Now let’s forget the time that it takes before the actual recovery process starts which is easily forgotten, but what actually adds-up to the entire recovery time. Let’s not take into account the MTD which stand for the maximum tolerated downtime as well but let’s focus on the RTO definition within Commvault. What is the rule of thumb that Commvault uses itself to determine the RTO? I rem