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Self-Hosted Q&A

Ask and answer questions about your self-managed and on-prem software

  • 5,063 Topics
  • 21,739 Replies
5063 Topics
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Self-Hosted Q&A
Failed to install dotnetfx35role2012

Hi, we try to install an MA 11.28.34 on a new windows server 2022: MA+VSA: 5940  1     12/02 12:14:20 ### ### ### - Error: Failed to install dotnetfx35role2012 with error code 0x8024402C.  5940  1     12/02 12:14:20 ### ### ### - Set application exit code=[Failed]5940  1     12/02 12:14:20 ### ### ### - Apply prerequisites completed ...  Status = -21451079245940  1     12/02 12:14:20 ### ### ### - Error: Installation failed. Please check the logs at [C:\Program Files\Commvault\ContentStore\Log Files].5940  1     12/02 12:14:20 ### ### ### - Set application exit code=[FailedInstallThirdParty] The Server has no internet connection and the feature is also not installed. I dont understand why dotnet35 ? Now i installed fillesystem first with success and now i´m adding MA component

5322
Zubair Ahmed Sharief
Vaulter
1 year ago
A
Vaulter
Amr ShboulVaulter
asked in Self-Hosted Q&A
Maria DB

Hi Team, I have MariaDB v10.3.xx. OS: Debian 10, is it compatible with CommCell service pack 16? Thanks,Amr

2814
Sunil
Vaulter
1 year ago
FeRox
Byte
FeRoxByte
asked in Self-Hosted Q&A
Help in managing very complex servers

Good morning, please your valuable help.😊I have a computer with hyper-v (20 virtual machines), and also has databases (SQL server); this client must backup the virtual machines in hype-v, databases and file system, for these are 20 TB of information. I installed to this client the roles of mediaagent, SQL agent and also as hyper-v hypervisor. The incidence that is presented to me with the complex of this client is the transfer rate that is too low, since I have other clients with the same roles and they work perfectly.I would like to know if I should do something additional to improve the transfer rate, in addition to your advice on best practices for servers of this type.Thank you very much.🙏🏻

442
FeRox
Byte
1 year ago
D
Byte
DanCByte
asked in Self-Hosted Q&A
if we’re licensed for backing up MS team

Hi Community what’s license requirement to configure/backing up MS team and how to find out if we’re licensed for backing up MS team thanks 

1203
Mike Struening
Vaulter
1 year ago
D
Byte
dgoByte
asked in Self-Hosted Q&A
HealthCheck Report issue

Hello teamI need your help about the problem that happened. I have a schedule that executes a HealtCheck report. but it ended with a mistake . I analyzed the logs and i see a lot of error but i didn t find any explaination I would like to ask you to look at the problem and answer what could be the problem? Screenshots in the attachment. Many thanks for your help @@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : hostnameFile    : JobManager.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@5600  193c  11/29 10:18:24 961568  Servant    [*** Scheduled Report Request ***]5600  193c  11/29 10:18:24 961568  Servant    The JobID for the Scheduled Report Request is [961568]5600  40c   11/29 10:18:24 961568  Scheduler  Phase [1-Scheduled Report] (0,0) started on [076SY100.XXXX] in [1669713505] second(s) - scheduledReport.exe -j 961568 -a 26425 -t 8012 5600  430c  11/29 10:18:24 961568  Servant    Reg [Control] received. Client [XXXXX plattype = 15600  430c  11/2

1794
D
Byte
1 year ago
T
Bit
tanBit
asked in Self-Hosted Q&A
PIPELAYER ERROR:waiting for pipeline buf.SndIDX [0/2]

HI, we having below error when we start the oracle client backup.  PIPELAYER ERROR:waiting for pipeline buf.SndIDX [0/2] 

5681
R
Vaulter
1 year ago
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Self-Hosted Q&A
Alert Called: Metallic Cloud Storage Service

Hi All,I have a short question. there is an Alert Called: Metallic Cloud Storage Service which sends mails like this: Comments: [Metallic Cloud Storage Service] license will get expired in [xx] days. Please call the support hotline of your software vendor.License Expired: NoNumber Of Days Left For License Expiration: xx NOTE: Start your renewal process to avoid data loss. The data you have stored will get deleted after 30 days from the expiration. You will not be able to recover the data once deleted. I did not find an eventlog entry and i also did not find an hint in the lic sum report.  is this alert the only point where i can track this info ? 

805
Mike Struening
Vaulter
1 year ago
R
Byte
Raí GarciaByte
asked in Self-Hosted Q&A
Getting stuck to restore Mongo Cluster Database

Hey guys. We are trying to restore a backup from a Mongo Cluster database, but its getting stuck to read files from NFS created on Commvault client. Could you please help us again? Here is the log. Notice this “isdbgrid” error too. Tks!  

1053
Mike Struening
Vaulter
1 year ago
D
Byte
Daniel -Byte
asked in Self-Hosted Q&A
Disconnecting a User from admin console

Hi , When you show the ‘ User Logged In ‘  from windows  ‘ view’  from the commcell,   Many users are always connected from  1min to 12 Days. i see the Name ( msnet\aln8800)  the host name ( Ip xxx) Logged in ( 9 Nov 2022) Idle time ( 13Days - and console type  (  GUI or ADMIN CONSOLE ) I can’t disconnected  the 33 users  because the option is  in ‘Grey’ colorThanks Dan Disconnecting a User (commvault.com) 

4714
S
Vaulter
1 year ago
A
Byte
Allan0105Byte
asked in Self-Hosted Q&A
Adding New DDB partition

Hi Team, We have horizontal scaling enabled on our setup and i am going to add partition(new drive) on the DDB, do i need to add partition on all the DDB’s like VM , Database , files 

1133
C
Vaulter
1 year ago
S
Commvault Certified Expert
SSchmidtCommvault Certified Expert
asked in Self-Hosted Q&A
OS Updates Access Node and MediaAgent (FREL) 2022E

Hi All, we are using Access Node and MediaAgent (FREL) 2022E . The docu says: Automatic OS updates: Select this option to enable automatic OS updates.By default, automatic updates are applied daily for security updates. To modify the security level, perform the following steps after the File Recovery Enabler has been deployed: That was the reason why we are using 15 of these proxy in our wxrail enviroment.  The Update is failing because the FREL is behind an firewall.  I opend an Case 221121-292 to find out what we need but the awnser was….. For internet access, on FREL machine you can open port 80 - HTTP and 443 - HTTPSThan i asked for the urls and the awnser…..  Unfortunately, we won't be able to provide the exact URL's. I confirmed this with Tier 2 as well. This needs to be looked into with the help of your network team.   You can open those ports, run wireshark during OS updates download to check which requests on which ports are denied.  This is not what we want to do :) The ova i

3445
S
Commvault Certified Expert
1 year ago
B
Byte
BloopaByte
asked in Self-Hosted Q&A
can't discover SQL databases

Hello,I am trying to backup an sql server (not clustered)I can’t see the databases when I try to discoverThe dba creates a service account with permissions needed based on commvault documentationDo you know where I can check some logs to troubleshoot that ? thank you 

32638
A
Bit
1 year ago
N
Byte
NikByte
asked in Self-Hosted Q&A
Granular Recovery issue from Azure Library

 Hello Experts, Firstly, please accept my apologies for my lengthy post.  I need your assistance with a problem we're having while performing granular data recovery of VM data from Azure Library. We have VSA backups with extended retention in an Azure cloud library (hot+Archive tier) that are shared by two Windows media agents. Attempting to recover data from a File Server instance.This file server has multiple virtual drives (vollumes), with three drives (C: E: H: each drive less than 1 TB) on one datastore and two more on another datastore (S: V: - with S: volume of 10 TB and V: volume of 5 TB). This VM/Subclient is backed up with intellisnap, and the backup is then copied to Azure.When attempting to browse through the "Files and Folders" option from the Azure backup, the VSA subclient fails with the error " Browse failed due to error while mounting virtual machine."I have already completed a recall index and Recall Archive storage workflow with success. I thought the pseudomount was

1807
Mike Struening
Vaulter
1 year ago
YYZ
Byte
YYZByte
asked in Self-Hosted Q&A
Overwrite Protect Media Group

Hi If media is moved to this group, are there any circumstance where the tape can be written to? with any sort of data I’d always assumed tape in this group was safe from any form of write 

4326
Mike Struening
Vaulter
1 year ago
srancourt
Bit
srancourtBit
asked in Self-Hosted Q&A
Old cloud location appear in compliance lock

I have old cloud location appear in compliance lock, when i go to my cloud storage is not appear, how can i remove this storage from compliance lock?

604
srancourt
Bit
1 year ago
G
Bit
GraemeBit
asked in Self-Hosted Q&A
File Activity Anomaly Alert

I’m running 11:28.24 and don’t initially mind if a suspicious file is identified. However if,after due investigation, I am satisfied that the identified file is okay, is there a way of marking to file ‘good’ so that the same suspicious file is not reported over and over again and thus risking the ‘cry wolf’ scenario? File Activity Anomaly Alert •    Description: A suspicious file Monitoring Criteria: (Event Code equals to 7:211|7:212|7:293|7:269|14:325|69:52)   

146912
C
Vaulter
1 year ago
YYZ
Byte
YYZByte
asked in Self-Hosted Q&A
auto assign various tape media into Media Groups by barcode patterns

HiIs it possible to auto assign media to specific (spare) Media Group pools base on barcode numbering Even if ‘auto assignment’ is not possible, then when manually discovering media (eg for a single piece of unassigned/free media), can the ‘system’ not auto recognise the destination scratch pool base on barcode ranges(Barcode ranges and patterns have been setup under media management) 

2707
C
Vaulter
1 year ago
A
Bit
AmmarHafiyBit
asked in Self-Hosted Q&A
Removing DRCommvault from all Storage Policy

Hi, i would like to remove all copy that going into drcommvault from all storage policy (Image Attached). Is there any proper step before deleting it to avoid any issue later on. 

572
C
Vaulter
1 year ago
A
Byte
Allan0105Byte
asked in Self-Hosted Q&A
Restoring SQL DB from Azure-Archive

Hi Team,  Greetings! We are trying to restore the DB from our azure-archive blob, and it is getting failed. i checked the logs and can see below error in it. is it something to do with commvault / azure end.  4064  17b8  11/16 16:05:17 267160 [cvd] ReadFile() - failed to read the remote file - K0P72A_Folder1/CV_MAGNETIC/V_16918/CHUNK_910913/SFILE_CONTAINER_022, error:  Message: This operation is not permitted on an archived blob.RequestId:b07cc10c-d01e-0031-1007-fac083000000Time:2022-11-16T22:05:17.4193091Z4064  6d4   11/16 16:05:17 267160 [cvd] ReadFile() - failed to read the remote file - K0P72A_Folder1/CV_MAGNETIC/V_16923/CHUNK_911089/SFILE_CONTAINER_001, error:  Message: This operation is not permitted on an archived blob.RequestId:ba057d1e-e01e-00f1-6207-fa38bd000000Time:2022-11-16T22:05:17.5051812Z 

1603
A
Byte
1 year ago
J
Byte
JanRByte
asked in Self-Hosted Q&A
How to identify if a server is a cluster member?

Hi @all, maybe this is a very easy question, but I didn’t found the solution for it.It’s about Windows Clients (File System) and Windows Cluster (File System).In the CommCell console from a cluster perspective, it is very easy to find out, which servers belong to it (right-click on “Properties” → “Advanced” → check tab “Cluster Group Configuration”). But what is the procedere to find out, if a specific client is member of any cluster? Many thanks in advance! BRJan

26495
S
Vaulter
1 year ago
A
Byte
alligatorByte
asked in Self-Hosted Q&A
How to group subclients using subclient tags that are under Virtualization Client. (Amazon, Google Cloud Platform) to run Backup Summary report.

I want to classify certain subclients in a Virtualization client using tagI see that we can add tags at subclient levelFor ex: certain subclients would belong to Application : Group Asome are in Group B, some are in Group C  With this I want to run Backup summary report using that tags, there will be 3 reports each for Group A, B and C I don’t see an option to achieve this I’m not able to segregate/ select subclients in report using subclient tags. Also while creating client computer group , we can have automatic mapping with criteria Clients with tagsbut there is no option to create a group with subclients with tags  

842
A
Byte
1 year ago
M
Byte
mateusznitkaByte
asked in Self-Hosted Q&A
SQL Server restoring stuck at 95%

Hi,We are restoring big SQL Server database - almost 10TB. But at 95% task failed with error:Query Result [Microsoft.SqlServer.Management.Common.ExecutionFailureException:Could not upgrade the metadata for database '***' that is enabled for Change Data Capture. The failure occurred when executing the action 'sp_cdc_create_populate_stored_procs'. The error returned was 208: 'line 1, state 6, Invalid object name 'cdc.sp_insdel_1125019189'.'. Use the action and error to determine the cause of the failure and resubmit the request. RESTORE DATABASE successfully processed 0 pages in 175.387 seconds (0.000 MB/sec). An exception occurred while executing a Transact-SQL statement or batch.].After resume pending job next error was:Query Result [Microsoft.SqlServer.Management.Common.ExecutionFailureException:The backup or restore was aborted. RESTORE DATABASE is terminating abnormally. Cannot continue the execution because the session is in the kill state. A severe error occurred on the current co

23455
M
Byte
1 year ago
J
Bit
Juan-Pierre PanainoBit
asked in Self-Hosted Q&A
Office 365 Exchange online

Just a question, We busy in the process in configuring backups for office 365, exchange online to particular and i see i am getting this error in the Logs when it tries to scan for mailboxes. “ Failed to get Oauth2.0 token for powershell”. We also configured for onedrive and sharepoint and those seem to be working 100%. We on Version: 11.24.34

4286
Mike Struening
Vaulter
1 year ago
P
Bit
Pierre G.Bit
asked in Self-Hosted Q&A
Can't access Download copy software in command center

When I go to Manage \ system \ maintenance \ Downolad /copy software, I have this message: Any Idea ?

1401
Mike Struening
Vaulter
1 year ago
Mohamed Ramadan
Mohamed Ramadan
asked in Self-Hosted Q&A
Squirrel Mail server

Is it possible to backup an open source mail server like SquirrelMail with Commvault?

531
Mike Struening
Vaulter
1 year ago

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