Self-Hosted Q&A

I can't delete an azure cloud mount point and also the library that this mount point is associated with.When I do the deletion, commvault sends me an authorization email, but the deletion is not performed because the library and the month point are offline.The azure cloud service is no longer active, so I can no longer access the mount point folder. how can I delete the library in this case?

Hello Team,I have quick, maybe simple question.In what cases sql commserve databases enter in Restoring mode? Regards,Piotr G.

①In an environment where a system in a VM and Salesforce are linked, if the VM and Salesforce are backed up in Metallic, will there be any consistency issues when restoring the VM and Salesforce in Metallic?②Please tell me the sales ratio by industry for Metallic.

Recently moved Netapp away from direct dumping to Quantum tape library over FC to leverage CIFS / NFS. Netapp cluster MGMT is on x.x.8.6NDMP client is configured with x.x.8.6 TCP port 10000Netapp has ICL’s in x.x.12.x/24MA has 10GB teamed nic in x.x.12.x/24 and a nic in x.x.8.x/24Client preview completes and can browse volumes and files with the NDMP client no issue at all, when kicking off the backup it goes over the 1G e0M cluster mgmt network as apposed to the ICL network on 10G. Tried adding dips to the MA properties to only talk on x.x.12.x/24  between MA and Netapp Filer Opened additional listening ports the MA in network properties at the client group level though (multiple MA across DC’s) When the backup is running, I can TNC (telnet) from MA to the ICL and it completes the connection on 10000 Can ping from the ICL LIF back to the MA x.x.12.x IP’s no problemCan not for the life of

Hi Team, What is the best practice to ensure maximum streams for commvault auxillary copy

I am throwing this out to the community  to see if anyone else has had this problem. It is difficult to identify and you have had this happen but have written it off as  not selecting jobs properly.  I selectively Auxcopied data from one disk copy to another.. Basic retention was applied instead of extended retention  and this cause the copied jobs to be aged off prematurely.The retention period and selective copy criteria for both source and destination copy were identical.I was able to recopy the jobs and the retention is now normal.I have raised a ticket with CV and we could not identify the root cause. Troubleshooting was complicated due to the delay between the problem occurring and my identifying it. During that period I was doing lots of weird things that muddied the waters There was a period where I set my destination copy to non active (disabled) and am wondering if this messed up the data aging.

Hello everyone,I have an old CommVault installation that has servers other than my CommServer that are still running SQL Server 2012.  I’m following the documentation to uninstall all the packages, uninstall SQL Server and do the reinstallation.  As per the documentation, I took a screen capture of all the CommVault _packages_ that were installed.  When I run the installer, its asking me to select _roles_ and I have no idea what to check off here.  Is there a way to find out what ROLES I need to select AFTER all the CommVault software has been uninstalled?ThanksKen

We are soon to be using Commvault VSA restores to migrate VMs > EC2 in AWSCopy of backup data is AUX copied to S3.  Media agents responsible for restore\conversion reside in AWS CommServ is on-premiseI have a few question relating the restore screen options. I have been looking online for CV documentation (including cloud architecture guide) to little avail. 1.) AMI selectionWill auto select just randomly choose an existing AMI? The AMI is simply just base to build off of, correct? Meaning you don’t require a specific AMI build 2.) Instance typeI believe I read allowing Auto Select will default the restored instance to T2.small. Is this correct?3.) Operating systemAlthough I believe it is implied, CENTOS can be converted using the Linux option, correct?4.) Network settings If private IP is left

I don’t have links, and I don’t want to call anyone out even if I did :) but I’ve read/heard/seen 2 answers this this and am wondering if this applied to all subclients, or there are exceptions, or caveats to deleting subclients.  Which is “true”, assuming you already had some backups existing for a subclient/backups set/application?You can delete subclients all day long, nothing is lost in terms of existing job history/restorability.  The backups/backup jobs/data/references/etc are not associated with the subclient(s) but instead are associated with the backup set that the subclients are in (meaning: the subclients are “children” of the backup set).  When you delete a subclient, it is still ‘visible and accessible for restores” vis the backupset backup historyORDeleting subclients causes loss of the backup job data. Once subclients are deleted, you cannot go back to view jobs or perform restores. deleting a subclient w

Hello Commvault Community, I have a question for you regarding 1-Touch Single Stage DVD support for SuSE 12.5. In the article of Commvault documentation below I see that it is not there but in the second article which refers to the standard 1-touch, support for SuSE 12.5 is available. Is this intentional, or is it simply missing from the list of supported versions for Single Stage DVD by mistake? 1-Touch for Linux: System Requirementshttps://documentation.commvault.com/2022e/expert/3454_1_touch_for_linux_system_requirements_01.html 1-Touch for Linux - Single Stage DVD: System Requirements

Good day community,We have over 100 Oracle servers for which we’d like to reassociate to a different plan. Is there a way to do in bulk?The only way I found to reassociate is to go in each server’s subclient and reassociate it. We’re talking hundreds of subclients to do one at a time. :-(In the CommCell, it does not let me change the schedule policy to the plan one. :-(Many thanks in advance.

Hello GuysI’m trying to Restore an Active Directory Object.Following this documentation: https://documentation.commvault.com/v11/essential/105744_objects_not_restored_in_place_using_active_directory_application.htmlNeed to change the value of UPDATE PRIVILEGE.How is this change in value accomplished?  

Hi,Bakcups for SAP exadata is failing and we are getting below error.Backup job Failure Error: sqlplus connect password is empty"Request you to please help me reslove the issue.Getting below error while connecting to the instance. We installed the CV agent for oracle node on cloud and after that under this instance oracle node was automatically discovered  Regards,Rahul Raina

Hi All, short question. We are using VSA for hyper-v in some jobs some vms are reporting failed to create production checkpoint but the hole job is shown as completed without errors.  is there an way to change that ? We would like to see this jobs as completed with errors in the jobsum report and not as completed. thanks

Hi guys,I have a tape (ultrium-v7 LTO7) that stuck in a drive of my tape library (HPE StoreEver MSL6480). The drive will be replacing, but there’s no way I could get the tape out. The tape has some data in it. So, my question is can I copy the data in that tape to another tape?Version: 11.28.44

Hi Team, 6 storage acc which we are using for backups it comes under compliance. TLS version need to change from 1 to 1.2 and Allow Blob public access need to be disabled. They need our confirmation to do these changes and they ask us to check after doing this will it affects to backups? 4 are ZRS and 2 are GRS.Can you please check and let me know.

Dear Team, I have question about aux copy moving. My daily aux copy size on all storage policies around 1 TB but we have 60mbps peer to peer link primary site to DR site. It's not enough to transfer that size of data daily. There for we have created backlog of data daily.   This time we cannot increase link. Do we have any method to copy the data to the DR site using a disk on a weekly basis from the commvault side?(I am talking about a method of storing the data for a week in a disk in the primary site and taking it to the DR site once a week and copying it to the DR disk) Please help me to figure out these.  

Hi Team,We are not able to discovered the SAP hana tenant databases.We have check the following things.1. Connectivity is there between Commvault backup server and server.2. Hostfile entries are there.3. DB user having all the required permissions.

hi all.i got fresh commvault install 11.28 (2022e)by default i see that i have index v2 for everything.setup hyper-v client and i cannot see option to “collect file details” in subclient properties of virtual server in comcell console.found option “Index files after backup” in web command center “Protect” → ‘Virtualization” → “VM Groups”. where VM groups = subclient in comcell console.is this the new and the only way to enable this in command center? no more option in comcell?  

Hello,I was changing the permissions of a user in Commvault threw an Active Directory group. I was wondering how long it will take to synchronize from AD to CV and if I can change the sync time or start a push from Commvault to immediately start the sync.Thanks

Commvault 11.30.25HyperV 2016 & 2019 Until recent, we received the windows system event 153 when Commvault backed up our virtual domain controllers.153 = The IO operation at logical block address 0x95e8e70 for Disk 5 (PDO name: \Device\0000054c) was retried.The device id would change per event. The disk counter would always be one or two higher than the actual disk count on the machine.The Commvault log confirms that disk 5 (in this case) is being used for mounting a VM snapshot. It seems that when Commvault dismounts the VSS snapshot, Windows isn’t quite up to date yet when monitoring some IO. I never understood exactly what the problem was or why it only showed up for those machines. However, from the beginning of this week, we’re seeing a lot more of these events, i haven’t counted them out yet, but there are enough that it might be one or more for every VM. So this needs to be solved, because

Hi, We’re on the process of migration Commvault to a new hardware. Restoring the database to the new hardware is prompting for the license. I have emailed to license@commvault.com requesting for a new license however i have not receive a reply yet. Normally how long does it take to receive a new license?Do i need to fill up any form or something? Regards,

Hi,I want to know can Commvault supported the Storage Replication between primary side and DR side.How it going to perform?What is data flow?What type Commvault component I need to use?Which type of array supported?I found too many options Synchronous, Asynchronous copy, Auxiliary copy, Dash copy, snapshot copy etc.Which is best to use?https://documentation.commvault.com/v11/essential/119361_storage_copy.htmlhttps://documentation.commvault.com/2022e/expert/37171_replication_for_storage_arrays.html

Hi Team,Could you please share any steps for configuring the 1-touch recovery of the Linux Oracle physical server

Occasionally I have this, although my cvping always succeeds on port 8400 job:18748 4964  02/27 14:47:36 96754 ERROR: CvFwClient::connect(): EOF in socket: Closed by the other side.18748 4964  02/27 14:47:36 96754 CPipelayer::connectToDest Failed to connect to HostNameMA(I.P.M.A):8400/8400: EOF in socket: Closed by the other side.18748 4964  02/27 14:47:36 96754 CPipelayer::InitiatePipeline Cannot connect to machine [I.P.M.A]:[8400/8400]18748 4964  02/27 14:47:36 96754 CCVAPipelayer::StartPipeline() - Failed to initiate pipeline18748 4964  02/27 14:47:36 96754 CVArchive::StartPipeline() - Startup of DataPipe failed18748 4964  02/27 14:47:36 96754 CVArchive::OpenArchiveFile() - Error setting up pipeline in CVArchive::open()18748 4964  02/27 14:47:36 96754 FclRestore::OnMsgOpenArchive() - Error -1 when opening archive <2 23 290451> commserve jobmanager.log3920  125c  02/27 14:47:36 96754 Sche