Self-Hosted Q&A

Hello all the full backup for the archive log is completed successfully but when reviewing events I got the following error :Failed with Oracle DB/RMAN error [RMAN-03009: failure of backup command on ch1 channel at 02/11/2023 21:44:09 ORA-19588: archived log RECID 19348 STAMP 1128542726 is no longer valid RMAN-03009: failure of backup command on ch2 channel at 02/11/2023 21:44:09 ORA-19588: archived log RECID 19348 STAMP 1128542726 is no longer valid RMAN-08137: warning: archived log not deleted, needed for standby or upstream capture process RMAN-08137: warning: archived log not deleted, needed for standby or upstream capture process RMAN-08137: warning: archived log not deleted, needed for standby or upstream capture process RMAN-08137: warning: archived log not deleted, needed for standby or upstream capture process RMAN-08137: warning: archived log not deleted, needed for standby or upstream capture process RMAN-08137: warning: archived log not deleted, needed for standby or upstre

Hello friends, please your valuable help with the following:I perform a full backup to a database that collects 9 tb, but I would like to know why when doing an incremental backup it takes the 9tb again.I appreciate your help.Blessings. 😊

Hello,I need to replace the old MA server to a new server.Does dash copy between the old server to the new server and then promote the new server to be a primary MA is a kind of good plan? 

may i know where i can download media kit for 11.22 installer for windows x64?please help .

I recently worked on a project which was an implementation of workflows for deleted backup jobs and polices that require email approval. The workflow works in a way that any backup job deletion, for example, requires approval before the actual deletion can occur. The CV admin would delete the jobs and then an email is sent out to all the users configured as approvers and once approved the phase would move on to delete the jobs or not if denied.The question was is there any way to get an audit report of who requested, who approved and what was done? 

Hi!We’re currently testing in our Dev environment with Sharepoint Subscription Edition. I’ve configured it like i normally do, and when i do a “Validate Account” it says everything is fine. However, when i tested doing a full DB backup, it “Completed with errors”. So i did a little bit of digging, and found out that there are a lot (~15) of service-accounts in use for this sharepoint installation, so just for testing purposes, i added all service-accounts with access to the Job results and Log Files directories, and then the backup completed successfully.So, it seems to me that there needs to be more accounts that needs to be given access to those folders. So i started doing some more testing, by removing 1 account at a time, but i ran into an issue where it seems some of the account/account-info is cached, because the job would fail, and i would add the account back again, and it would still fail for the next couple of times, but if i waited some hours, then retried, without having do

vm backup guest file restore failed.please any advise Is the operating system related?

Dear all,I am afraid this is a bit weird question but I can’t find a way to create a support incident. I am able to browse them but I don’t see any “create” button anywhere.Any help will be appreciated. Gaetano

i checked Backup History. but backup display is [VM Admin Job(Backup)] It used to be marked as a backup, why display VM Admin Job??  When i View media on VM Admin Job I can't see where the media is backed up.  

Does File Recovery Enabler for Linux require SSH in order to function? If not, is there a way to disable this? If this is by design then just looking for an explanation for why this is enabled.  Thanks.

Hi,I am planning to upgrade the Commvault version 11.24.43 to the latest version.Can you please help me with the below points. if there is any enhancement with latest version ? If so then what was that and are we eligible to use that version ? Can share me the release notes

Management has found the CommVault Cleanup Report and is reviewing it monthly to ensure I’m looking after CommVault properly.  One of the sections shows the Disabled Subclients which contains 39 entries, 29 of which are “default”.  When I go in through the java GUI, there’s no option to delete these even though there are no backups and they are not part of a schedule.Question:  Is there a way to delete the “default” sublcient?KenP.S.  The client doesn’t have a Plan within the command center nor does the default subclient. 

Hello Community,  Can some one point me to documentation that would describe how to exclude files on Windows Agent, default subclient.   Thanks. 

Good day Community,For a second customer this month, when I install the standby CommServe it hangs and spins. The first customer took three full reinstall to finally get it through. But the current client, it never works and always hangs. In the install log file, it hangs on this line.Adding environment variable [CV_Instance001] = [C:\Program Files\Commvault\ContentStore\Base]When I look the variables, it is there.I’m using version 11.28.44Is this something common?Thanks in advance.

Hello,I installed a new tape library, I should turn off the old tape library.Is there a special procedure to remove it?Thank you!Best resgards,Elizabeta

Hello,can I use a PostgreeSQL on GCP Cloud as a Database for my Salesforcebackup.Documentation says Postgree is al right and points the to AWS and AZURE Postgree, but no in GCP. but this DOcumentation is about 2 Years old.ThanksEckehard

Windows 2016 server Client is installed manually and is visible to the Commvault side. All the connectivity and readiness checks are Okay. But when we are trying to configure file system subclients, It gives following error message, “Client configuration failed. There is no license available for File System Core.” As this CommCell is configured with host-based licensing this need to purchase an additional license from Commvault. ? Kindly help us to verify this as we couldn’t found a documentation proof.We installed File System and SQL server agent with the installation. 

Hello!We are finally testing Indexing v2 for VMs and it seems like it is MUCH faster than V1. We are testing on our 800+ dev/test VMs and we have some random errors:Failure Reason: Mismatch detected in blocks being backed up for certain volumes or disks. The next incremental will resolve the situation automaticallySo yeah, I opened a new case with CV support but… it seems like they have no idea what should be done :)So, now the Support Engineer says that the problem is ...with the incremental backup before Synch Full. Interesting, but the last incremental is green. I am uploading more and more logs for investigation, and there is no answer [yet].So, I wanted to ask the community, probably somebody knows what could be the reason.BTW, using Indexing v1 with the same ESXi hosts, the same network etc we did not have issues like this.

Hello All,Commserve test failover was initiated and i have seen the final sync was successful but still the test failover was a failure with the below errors in the logsFailed to get SQL auth type from registry. Error [0]I found sqladmin_cv is being utilized to authenticate the same is failing. Hence do we need to reset the password and match the PACCESS on active CS and DR? or do we have any workaround or fix?Regards,Ananth

we have a very large Windows File Sahre Server. the amount of data hosted on these 2-node Windows File-over Cluster is around 300TB of unstructured data files where the users accessing it via windows folder shares SMB.the installed CommVault file system agents are good in backing up these large data set using daily incrementals, de duplication, compression, synthetic fulls. we aim at introducing a DR solution for this very large file share service over WAN-link to another data center in another country.is there a way to quickly identify the changed files & also the access files using commvault agent/features (maybe FOlderWatcher.db,...) so to replicate these files on a daily basis oven WAN to another server ? thanks, 

Hello, I would like to know if the information on proxy supported OSes is correct on the below doc: https://documentation.commvault.com/2022e/expert/31916_virtual_server_agent_support_for_ovirt_on_kvm.html It feels strange since RHEL 8.X is not listed. Even Oracle Linux is not listed. On the other hand, if I go to the RHV system requirements, it states that OEL, RHEL 8.x, etc are supported as Linux proxies: https://documentation.commvault.com/2022e/essential/107801_red_hat_virtualization_system_requirements.html Since both solutions RHV and OLVM share the same virtualization framework, I believe that I could go with the RHV linux proxy requirements. Is that correct? Regards,

Hi All, We are still new with the CV / AWS implementation and have a few questions on how CV handles tagging.AWS – Commvault Install – 11.28.36Issue: Our AWS/Applications support groups are working on multiple automation and has ran into an issue with tags that Commvault creates.  Some of the automation doesn’t know what to do with these tags that Commvault has left behind.Questions:What are these tags used for during backup? How long are these tags kept? Does Commvault delete these tags? If these tags are deleted by the automation, will there be any issues?Any thought on this is greatly appreciated. ThanksChuck

Hey All, we had an stupid error. We are using an Tape Library with 3 Drives. We have defined that commvault should do the cleaning of the drives and not the library. It works for 2 of 3 drives but 1 Drive is not cleaning automaticaly. The cleaning works manuall but not automaticly.  Offline Reason:Drive indicates that cleaning is required. For a regular library ensure that you have cleaning tapes in the cleaning pool of the library. Then right-click the drive and choose clean option. For standalone, insert the cleaning tape into the drive manually and wait for it to unload after cleaning is completed. Then right-click the drive to mark it as cleaned.MediaAgent (SCSI ID)::fs100** (Scsi3:0:1:0): Accessible Do you have any idear ?

We just upgraded to 2022E. We would like to know how to reduce false positives from our roaming terminal services profiles stored on our main file server, from our users that are using Microsoft Visual Studio Code… I’m sure Commvault, you know that one of the file extensions you are constantly alerting on is anything ending in “.code” - but the problem with this is that VScode saves temp files with .code extension in users’ appdata folders. Here’s an example from this morning:Description: A suspicious file [M:\LabTSProfiles\jsmith.v6\AppData\Roaming\Code\CachedData\6261075646f055b99068d3688932416f2346dd3b\polyfills-3e1ee7640a5aae80b3466bca7f4bdf90.code] is detected on the machineAnyway as you can see, we have John Smith’s roaming appdata folder, with VS Code’s “code” folder.I’d like to know if I can use a wildcard of some kind to specifically exclude any .code file that falls into that Code subfolder. I do not want to use the sExcludeExtensions additional setting to block every code fi

Hello,I have a nimble cs100 storage that is no longer in use. I would like to backup its contents with commvault so it can be formatted and used for something else. How do i go about this?