Self-Hosted Q&A

Hello CV community, I hope your day is going well. I am new to Google mail support on Commvault. How do you identify an individual google mail account that is causing a job to complete with an error?  I checked all the tabs of the job to no avail.  I checked the log file but it does not list an Gmail account name.  Thank you in advance for your assistance.     

Hi,we have updated to Commvault 11.28.44 and i have some questions….​​​​​​When i wants to create a Exchange classic maibox backup i get the message that it is not supported. Is it possible to create a classic mailbox backup?In my old version 11.20.xx this works for me.I made a mistake on my Windows Media Agent i i delete the subclient DDBBackup. Is it possible to recreate it? On my Windows Media Agent i delete the “Virtual Server” Object in the Commcell Console. Is it possible to create it?Thanks and regardsDennis 

How do you exclude a drive (partition) from a Windows backup?

Hi, We have just replaced the Commvault with another backup solution recently, and therefore, we are going to decommission the Commvault (nothing wrong with Commvault though, it’s just a decision made by the headquarter where the Netbackup had already got a larger deployment scale). However, there is a problem.We have some Commvault tape backups which by regulation, need to be kept for 7 years. Therefore, in theory, we need to keep the existing Commvault (somewhere) for the same duration, right ?But, I’ve noticed 2 things about those tapesThe backups on those tapes don’t really have 7 year retention, it’s merely the fact that they are kept off-site (by a 3rd vendor) for 7 years ! In other words, all of those backups have already expired in the Commvault catalog. Even those tapes themselves are no longer in the Commvault So, my question is, giving the circumstance, is there still any point of

Hello, I am trying to review the log of NDMP full backup and why is keep failling. I am getting Loss of control process NasBackup.exe, Anyone can help me please? I wil uploade the log from last backup. Thanks. 

Hi Guys, We are using virtual operating instance license instead of capacity based license. We released the license of few VMs but still their backups are running.When I released the license they were greyed out but upon next schedule they turned active. Regards,pank1988

Hello, This recent vulnerability has been detected. It seems to be a vulnerability in Apache Commons Text.The affected versions of Apache Commons Text are 1.5 to 1.9.  Does this affect Commvault too?

I have a request to extend the backup job summary report to include information about the schedule from which the job was started. I think I've searched every DB view but can't find any reference from a completed job to the ScheduleID. Can you please give me a reference or explain why this is not saved?

Hi team, Do have EOS dates for the hyperscale 1.5 appliances documented where in Commvault documentation ?ThanksSK 

A customer has 4 servers for this windows DFS that uses the same UNC path. The issue is that currently these 4 servers are out of sync. Based on the local configuration/physical location, end users access the namespace via different access nodes/servers. For example, user A has a profile saved on server A, it didn't get synced to server B,C,D; next time user creates a new profile on server B, he would lost everything saved on server A.The customer is seeking solution to consolidate data from 4 servers then migrate a master copy to new servers.I tried to set up network share subclient and backup was successful. When I looked at the backup log it appears that Commvault only use one access node to perform the backup. I know it is more like a sync issue which most likely needs to be resolved before backup but can you please advise if anything can be offered from Commvault? Kind regards,Boyi

Hi everybody,I need to convert into a full job the next one that is scheduled as incremental, for a single subclientBut i prefer do not change schedule policy, is this possible?Is there any way?Thank you

Pretty straightforward question. 

We have a client who we need to give a nightly full copy of their MS SQL DB to their azure blob storage.  We have been manually doing this weekly by using MS Azure File explorer to send to them, but they want it nightly.  I have added their Azure blob storage as a library, but I’m unsure how to create a job to do this.  I need to supply them with either a .bak of their DB, or MDF/LDF file that they can use as needed.  Does anyone know of a simple way I can do this?  Thanks.

So - we have a media agent which is a “few” years old and has Windows Server 2012 R2 on it.  It’s been just smashing during its tenure.  However, Server 2012 doesn’t recognize a new SAN recently purchased.  That and the fact that 2012 won’t be supported next year (10/2023) means now’s a great time to upgrade. However, because of driver issues (I believe), no in-place upgrade is being successful.  Basically, I’m looking at a fresh install on the same hardware.The library is stored under a folder on C:, so we’ll call it c:\library\...01, 02, 03, etc.  “01” and such are folders mapped over fiber to various SANS.   Is it possible.. to reinstall the OS, from scratch, and preserve that library?  I’m suspecting a DR recovery method (https://documentation.commvault.com/2022e/exp

We had done production maintenance failover successfully from active node(ngd-dc2-cvcs) to passive node(ngd-dc1-cvcs) but failback is happening failed as following steps log.Raised a case (230102-147) but still not in progress over last 6 days.We upgraded maintenance relaese 11.24.78 both side but no luck. also LiveSync and replication jobs are running smoothly as per schedule but every time failing in that step during failover to original node.  01/02/2023 15:03:52    Checking node [ngd-dc1-cvcs_2] is reachable...01/02/2023 15:03:53    Sending the request to make node [ngd-dc1-cvcs_2] passive...01/02/2023 15:03:25    Disabling all activities...    Done01/02/2023 15:03:25    Disabling the scheduling activity...    Done01/02/2023 15:03:25    Comparing the database and binaries version...    Done01/02/2023 15:03:26    Confirming no CommServe SQL LiveSync jobs are run

Hello, I am seeing 3dnfs running on one media agent. We are sharing mount paths on all media agents but not sure why it is running on just one.On that media agent open nfs access is being reported as vulnerability. How do i restrict that access to close the vulnerability? 

hello all,wondering whether anyone has seen the specific error:“The snapshot generated from the file scan database is not consistent; the database on this volume should be rebuilt...”This clearly is related to a specific volume (C:\), however the job finished successfully the 1st day, I'm now seeing system state failing.Is the “database” the error refers to, the client metadata db?Cheers,Glen. 

I’m in a bit of a pickle.  My OneDrive backups fail and the solution recommended by CommVault support is to upgrade to the V2 client.  Unfortunately support staff won’t help because the V2 upgrade is not “break / fix” and I don’t have the $$$ to hire CV professional services.  Has anyone upgraded their O365 client from V1 to V2 themselves?  Are there any good websites that walk through how to do this? Any help would be appreciated.Ken

Hello Community, I’m looking for answer on the differences in the documentation for Commvault versions SP24 and SP28, and how these CV SP versions handle the deletion of previous versions of objects in S3 immutable storage.https://documentation.commvault.com/11.24/expert/9251_configuring_worm_storage_mode_on_cloud_storage.htmlhttps://documentation.commvault.com/2022e/expert/9251_configuring_worm_storage_mode_on_cloud_storage.html#1 According to the documentation, in version SP24, we are required to create a lifecycle rule to clean up previous versions of deleted objects.  But in Commvault SP28, this step ('before we begin tasks’) is not mentioned in the documentation. Does that mean in SP28, When we create a new immutable bucket with Object Lock enabled, Amazon S3 will not automatically enables versioning for the bucket or we do not need to enable versioning in order to enable object lock ? Or versioning still require in or

Short question: when VM/server* (vmware) will be excluded from be counted inside license capacity report ? situation A)VM is NOT client in CV. It was just backuped by vmware subclient trough last year and now follow rules is excluded from next vmware backups.  situation B)VM was & is client in CV as  beside to above vmware backup it was also MS SQL (agent) backup done for  it . It it not  backuped by vmware anymore but is still part of MS SQL (agent) backup 

Could someone tell me what the feature is called that keeps the backup admins from being able to access the data being backed up?

CS Version 11.24.78Issue: User ad object was deleted from AD and then deleted from Commvault. Couple months later, same user was recreated with the same name, added to the same AD Groups however when attempting to login to CS Console I get “Account Disabled”--------------------------------------------EvMgrS.log9236  2d50  01/06 04:32:50 ####### GetAvailableRedirectForUser() - No valid external authenticator found for user [DOMAIN\userlogin]9236  2d50  01/06 04:32:50 ####### isUserAccountLocked() - Checking if account is locked for user DOMAIN\userlogin9236  2d50  01/06 04:32:50 ####### CVGlobalParam::getProperty() - fetching for propName [FailedLoginAttemptLimit]9236  2d50  01/06 04:32:50 ####### CVGlobalParam::getProperty() - fetching for propName [AccountLockDuration]9236  2d50  01/06 04:32:50 ####### EvSecurityMgr::userLogin() - Socket [0x0000000000002EE0]:

Hi, Getting the error below on of our AUX copies - any ideas please? ‘data mover module received data from a client that is not currently backed up by this module’ We’re also getting: ‘Error occurred while processing chunk’

So we have pretty spread out Commvault infrastructure with number of components installed. Excuse me but I am not backup admin or Commvault expert so trying to get my head around this.Commvault version is 11.24.7 which is pretty far behind i believe and hence needs update.What I am having difficulty is things that I need to update apart from Commvault server and it’s DB itself. Already planning updating Commvault to newer version along with SQL DB. But when it comes to media agents, VSA proxies, Exchange agents etc. it gets confusing. When I look at Commcell Console and pull report for Configuration and select Media Agents tab I see many media agents. But when I login to web console and run report for Software Version I see less number of Media Agents. Same server but accessing it differently. I am bit confused how many media agents we have now and which one are in use and which one needs updatingThan we also have couple of VSA Proxy servers, index servers and E

Hi there I wondered if anyone has come across this issue.I get the following error when trying to launch commcell via the java app. This has only recently started failing.