Self-Hosted Q&A

Hello guys, We plan to upgrade the CommServe from SP16 to SP24 with a hardware refresh (Install it on a new server).We’ve found the procedure on the documentation, but one of the steps got us confused. On the “Preparing the Old CommServe Computer for Shutdown” in step 4, it is stating that we have to install the latest Commvault Service Pack.   Does that mean that we have also to upgrade the old CS (Actual CS that is running) which is now SP16 to SP24 before installing the SP24 on the new server ? Kind regards.

Hi, We have an aux copy job that copys to tape with retention 16 days.In the aux copy job you can choose ‘Automatically select Full Backups at frequency’ with values at ‘All Fulls’, ‘Hourly Fulls’ up to ‘Yearly Fulls’ and ‘Advanced’.And then you can choose ‘First full backup’ or ‘Last full backup’. For the moment the frequency is set to Weekly Fulls (Week starts on Monday) and First full backup. If we change frequency to ‘All’/’Hourly’ or ‘Daily’ and to Last full backup.Does the frequency only control how often the system checks if there is a new full backup and then make the copy only if there is a new full backup or will it copy the same fullbackup several times during the retention time in case there is no new full backup?Does frequency ‘All’ meen that it will copy as sone as there is a new full backup?

We have some use cases for deploying instant cloning functionality on mssql databasesLike daily refresh databases in datawarehouse environment or first depersonalize databases and then clone for use on dev-test serverswe did some testing using an intellisnap backup and then instant clone a database to another serverthis works basically but it is very slow : (we tried finding proper documentation with the exact steps and configuration details to follow for the whole procedure but did not find a complete guide for that; only partial information, like How to manage clones etc.We would like to implement a fast, efficient way for cloning databases from one server to one or more other servers with Intellisnap backups and eventually scheduled workflow / scriptsWe hope this community can provide some answers for us !

Hi There.I have a request from a customer to provide the format of the syslog event that are sent by CommServe to their Syslog Server (ArcSight Syslog Server)Does anyone know what the format looks like and if possible provide a sample. ThanksAbdellatif

Hi,I have to change the path of the index cache on the MA, what can I do?ThksDario

HOW CAN I GET THE LINK TO COMMVAULT NOW MOBILE APP ON ANDROID PLAY STORE.

Hi, I’m aware that there is a Restore Spooled file data (SPLFDTA) check box option when Performing an IBM i File System Agent Restore. However, what I’m looking for, is for a way to not backup the spool files to begin with. In native IBM i backup commands, the Spooled file data (SPLFDTA) option is set to *NONE by default. Thus, one must explicitly specify SPLFDTA(*ALL) on a native IBM i backup process in order to save these. How do we go about mimicking the same behavior in Commvault? As a side note, simply excluding all Out Queue Objects (OUTQ) is not a valid option. Regards,  SP.

Hi Team,I am successfully took the backup of mysql database, but now I have to run pre and post scripts. I want to run application consistent backup for mysql database so for this I got the pre and post scripts from below link.https://documentation.commvault.com/v11/essential/137017_pre_freeze_script_mysql.htmlCan you please let me know, where to add this scripts. I mean in sql database where should I load the scripts and how can I execute this.Can you please help me to solve this. ThanksNaveen

Hi Team,When I run CommCell Console remotely, ports 80 and 81 are accessed. Port 80 is not secure, I'm not sure about 81. Is there a safer method?

Is it possible to configure Universal Command Center when commcells are configured to use RADIUS and external two factor authentication?  It appears to me this is not supported.

Hello,we are currently evaluating our options for a customer who wants to replicate his VMware VMs offsite.vCloud Director (vCD) is supported as a LiveSync target and OVH SDDC cloud offering seems based on vCD ; but then other things could keep the replication for working, for instance :OVH not exposing the required vCD API to its tenants OVH not giving enough permissions to its tenantsDoes anyone here knows if it can be done ? Thanks !  

 Hi,I have received the following critical errors related to one of our clients, how can i solve?ThksDario Critical 279225   03/20/2022 16:10:28 MediaManager win-commserve 32:218 Index Cache [exes_plan_Copy-2_31_Cache43] was taken offline because the free space [1714 MB] is less than the threshold [5120 MB]. Reporting MediaAgent: [] Critical 279224

When checking the capacity of the backup data, I want to check the capacity by filtering the modified date of the file or the date it was created.(e.g. 2018.01.01 to 2020.12.31)(When filtering from Browse and restore, the list of files is displayed as set by filtering, but the total capacity is not displayed correctly.)Does Commvault support this feature?The version is V11 SP16.

HI Team,We have an RAC server which is having oracle agent installed , data has been backed up to the disk library.  Does Commvault Support restore from Disk library to Azure Cloud. If Does Commvault support the restore what will be the restore speed and How much time it will take for 8TB restore.

We have scheduled daily incremental and weekly Full backup which runs every Friday. However, only incremental backups are running, even on Friday incremental runs and not full. Even if we fire a manual Full backup or even differential, it runs only incremental backup. Not able to figure out what maybe the issue. Can you help?

Hi, we are testing backups to Azure blob with time based immutable options. we have 2 containers for short and long term backups.for short term backups, we decided to use worm workflow, but our issue is with long term backups.our weekly backups are retained for 7 years, if i use worm workflow it seals DDB every 365 days (maximum with workflow), and we planning to leverage manually setup for this enable immutability on storage container, enable worm option on storage policy level, and make DDB seal time as 7 years. can someone please verify this setup?Thanks,

Backup failed for SAP HANA databaseERROR CODE: [18:146]DESCRIPTION: SAP HANA Error [hdbsql execution Failed, Database may not be online; Otherwise check the connection credentials].NOTE: The command line logs backup completed with no error (I think this mean the database is online and the credentials are correct)JOB LOGS: 12268 3454  04/14 09:22:31 34691 Servant    [---- IMMEDIATE BACKUP REQUEST ----], taskid [8254] Clnt[mhdanadev] AppType[SAP HANA][135] BkpSet[MHD] SubClnt[default] BkpLevel[Full][1]   12268 1140  04/14 09:22:32 34691 Scheduler  Phase [4-Database Backup] (0,0) started on [mhdhanadev.egc.local] in [0] second(s) - ClSapAgent   BACKUP -j 34691 -a 2:190 -t 1 -jt 34691:4:1:0:56048 -data -at 135 -d HQ-COMMSRV.MiningSector.lcl*hq-commsrv*8400   12268 1a40  04/14 09:22:32 34691 Servant

Can Simpana back up data on a raw device with on-demand backup?

I have a problem when I table restore.  (ORACLE 19C)Below error occurs.RMAN-05548 The set of duplicated tablespaces is not self-contained.What should i do?

Hi there.Can a StoreOnce Catalyst device be presented to 2 Media agents and shared to leverage load balancing and fault tolerance ?On all project I have encountered StoreOnce, they were either over LAN or attached to a single media agent.Also, can we use a Linux Media agent with Catalyst over FC ? Documentation says MA on linux is supported but not very clear on how the device will be “seen” at the OS level and if additional Linux drivers/software are required. ThanksAbdel 

Hi community, Hope everyone is doing well,Commvault has a pre-built file anomaly detection, with the monitoring of a honeypot file, I know that by default it is checked every 4 hours, and that, it is possible to tune this interval with additional settings. My question is, does reducing the interval have any impact on the client ? For like 30, 10,1 min …? Etc, does it consume any of the resources on the client (CPU, Memory ...). Thanks guys.

Hi All, Request you to please provide me solution how we can Backup and restore a VM in on-premises datacenter on to the Commvault environment on AWS.We have Commserver, Media Agents and VSA server on AWS and VMC on AWS.Client wants to backup there 2 VM’s using the current Commvault Environment  and then Restore then to VMC on AWS. As per my understanding can we using Media Agent and VSA on AWS to do snapshot Backup of VM’s on on-premises datacenter vcenter/exi and then restore it to VMC on AWS.OrDo we need to built Media Agent and VSA server on on-premises to perform snapshot backup and then restore it to VMC on AWS. Request you to please provide best way to achieve this activity. 

It appears that our Isilon NDMP upgrade has caused an issue with Commvault. Data is still being backed up, however, I am unable to browse the Isilon’s file structure. The following error appears. Accessing OneFS web administration interface over a configured SmartConnect service IP address is forbidden.Is there a setting in Commvault I can change or do I need to open a ticket?

Hi Fellas,I’ m unable to change physical path DB files separately for the MSSQL Restore on the Command Center which I’ m logged in to “admin”. Anyone has know any idea or suggestions over here?Thanks.  

Hello community,Please help me solve the following problem.I am using Commvault (11.24.25) to back up SAP HANA databases.The architecture of the backup system is as follows:CommServe - VMware virtual machine connected to network 192.168.22.0/24simpana-ma01 - physical server Windows Storage Server 2016 Standard, connected to network 192.168.22.0/24simpana-ma02 - physical server Windows Storage Server 2012 R2 Standard, connected to network 192.168.22.0/24clients - VMware virtual machines with SLES for SAP 15 SP3 operating system, on which SAP HANA 2.0.054 is installed, are connected to the network 192.168.22.0/24Of the features:- use dedicated subnet for backup 192.168.22.0/24- virtual machines are connected to vSwitch, which has 4 physical 10G interfaces. The balancing mode is Route based on IP hash.- media agents have two 10G network interfaces, which are combined into NIC Teaming. Te