Self-Hosted Q&A

I recently ran into a problem where someone pushed an update to a client running V10 of the software because the OS/Application was EOL as of V11. Naturally this broke the client, and the only way to get it fixed was via a reboot. This is one of those systems that pretty much never get rebooted so it was something of a big deal.  I assume there is some additional setting out there that will allow blocking upgrades and updates. LMK. Thanks.Chris.

Hi team, i want to plan poc for next week, it’s migrating from vmware (on prem) to aws cloud. is there anyone has test it and success. i already read the documentation. but still not understand. Regards,Niswandi

Hi Team, We are installing commvault agent on few Linux servers. we have firewall in place and we are using 8403 port for tunnel. Network/Linux team says that port 8400 & 8403 is opened bi-directionally but when we do telnet from the commserve, port 8403 is not connecting. we went ahead and installed the agent on linux server, once the cvfwd service started, 8403 port is start listening.  Two questions here :-1. before installing the agent , how to confirm from commvault end that port 8403 is opened ? as telnet/cvping is not helping is there any command, we can use on the client itself to see whether port 8403 is working before installing the agent and before starting the cvfwd services ?

On CV 11.20.9 we backuped Oracle DB from SPARC Solaris to MA RedHar8.4.If we set “Optimized For concurrent LAN backups” on MA then speed = 1800 GB per hour, if we unset “Optimized For concurrent LAN backups”, then speed=5500 GB per hour.All other settings are identical.What changed in MA configuration when set “Optimized For concurrent LAN backups”?

I had this issue; wherein I had installed Linux agent; which took a bit of time and waited on Registering screen during the install.  After the install it would not show up on the Commserve console screen; I had tried closing console; opening it; restarting services on the server.  Finally had to do the repair install which is an option one gets when you rerun ./cvpkgadd 

HelloAfter the backup is completed on the Linux Client server on which the File system agent is installed, the used memory cannot be returned.Memory returns normally after the server power is restarted.However, after the backup starts again and is complete, the memory used for the backup is not returned again. The backup job for this server starts at 21:00 every day. This is the amount of change in memory before and after the backup starts after the server power is rebooted. After the backup is complete, the memory usage is as follows.

The commvault client failed to install when manually installing and now we get the window of “Unfinished installation detected”  Resume install OR Clean up unfinished installation and start over.  I would like to run the Clean Up Unfinished installation and Start Over but this radio button is not selectable.  I have seen this in the past and I believe there is a registry setting that can be changed to make that option selectable. Does anyone know the registry setting?  Using Version 11.24.34

Hello GuysWhere do i change in Commvault so that when starting Commvault it ask for a user?I dont want it to open automatically with a user. 

Hi All, we had the situation that we had an local exchange installation with commvault mail archiving. We decided to go into O365 cloud with all the mailboxes.  Is there any option to do an mass recall from all stubs included all attachments into the O365 mailboxs ? 

Hello everyone, IHAC who runs huge VM environment and given their infra env commcell should be divided into several domains. And they plan to configure a license server for streamlined license use. (capacity based)Let’s say customer configures 3 commcells - one license server and two child commcells.I figured out child commcells pull the license from license server as much as they need.Assuming a child commcell pulled the license of 20TB quantity but become to use just 10TB as many clients are retired.For this situation, does child commcells return the unused license of 10TB by itself? or license server take back it automatically? Thanks

Hello, since I am not so fit in the backend, I would like to know how I can check why a backup which was backed up via SAN can only be restored via NBD.with kind regardsThomas 

Hello, we need to move a media agent and the backup storage to another rack in April. Our environment is configured so that the backup storage volumes are set up as CSV (Clustered Shared Volumes).So both media agents can access the backup storage of the other site. If we had to move only the media agent, I would say that it is enough to put it into maintenance mode in Commvault. Then we could shut down the media agent and install it in the new rack. However, since the site's backup storage also goes offline, the question would be whether we could still keep the backup service running or if we would have to plan for downtime. I know that backup jobs run on errors with the storage policy for the affected site. I would also redirect these to the second site for the time period. The point of my question is whether Commvault will have a problem when volumes are no longer accessible. Kind RegardsThomas

Hey,We are trying to setup Intellisnap for Azure.We get the following error.“Unknown error, http resp: [{"error":{"code":"SubscriptionNotFound","message":"”We have the correct subscription and we are able to browse vms from the vsa with same settings.an azure vm is acting media agent.We created an Array with managed identetity.We are trying to do this through the console as we aren’t yet using the command center..BRHenrik

Hi Team, I want to determine one of my clients how much capacity consumed on the disk library ? is there a easy way, report to suggest ?BR

hi, we recently where discussing a few security concerns for one of our customer.now there is a specific file located on the CS:/webconsole/common/bootstrap/javascripts/bootstrap.min.js Bootstrap 3.3.6this seems to be Deprecated by the provider.and is giving a high priority alert. how ever i do not see this listed in the https://documentation.commvault.com/11.26/expert/146231_security_vulnerability_and_reporting.html as far as i see i do not see that this updated on their system (currently 24.34.). could you provide us with an idea of when this will be upgraded through com

Hi..  When setting a Blackout Window on a schedule policy the clients time zone is honored… Any way to make it honor the time zone on the CS instead?  (v11.25.29)Thank you.. /Rubeck 

Hey, I have a question about DFS: In the area CN=System you can find the backed up DFS part which can be restored. However, this does not provide me with any further information about, for example, the DFS paths behind it at the time of the backup or the permissions that were entered. Is there at Commvault the possibility to get more detailed into the backed up AD points to DFS. So that one does not have to make a "half-blind" restore.  

I am settings new copy to tapethe tape has 24 slots I copy the last monthly full to tape. Retention is 1 yearI copy the last full off the year. Retention is 10 Years. The customer want that when each time the data are copied to the tape, he must be alerted and manually take off the tape offsite How do you deal with that ? Thanks !   

Hi Team,  I am trying to restore an DB on my lab to do the troubleshooting but i am getting below error. any one can help ? Error Logs :-  4612  5     03/24 06:31:19 ### ### ### - Execution of process [CommServeDR.exe] completed successfully. Exit code [0]4612  5     03/24 06:31:19 ### ### ### - Successfully restored database CommServ4612  5     03/24 06:31:19 ### ### ### - Retrieved release Id [11] from database4612  5     03/24 06:31:19 ### ### ### - The reg key is present to allow service pack upgrade in staging mode.4612  5     03/24 06:31:19 ### ### ### - The database(s) restored will be upgraded4612  5     03/24 06:31:19 ### ### ### - Upgrading database CommServ4612  5     03/24 06:31:19 ### ### ### - Launching DatabaseUpgrade.exe -phasename All -instance Instance001 -productname CommServer -oemId 1 -DBUpgradeDir "G:\Program Files\Commvault\ContentStore1\Base\DBUpgrade" -DBBackupDir "G:\Program Files\Commva

It’s finally been a year (our retention period) for the old file server, which was running on a windows failover cluster, i.e. they needed to have the mediaagent component installed in order for them to work. Now when I try to retire the client “WinFSCluster”, it is showing me the following error - “Failed to delete Client. Snapshots are still mounted.”Nothing comes up in a web search for this error message, so I hope you can assist me, commvault forum folks! 

I got the messsage 'Commvault Secure Boot: bc8930c65332fe89d50b4b0206ae67544df78040' err -11 every time I reboot a Media Agent Server. Is there any reason to worry about it? 

Hi all,Our activate infrastructure consists of a single server with the following roles installed: Web Server Content Analyzer Index Store When I run the first discovery job (online crawl), it completes successfully.If I run the job again (full or incremental) or change the source path, the job fails with the following error:“Could not initialize class com.commvault.solr.handler.extraction.CVStellentParser”  I tried to create a new inventory and  a new project. Again the first job works and the next one ends with errors.As source I tried a network share (share CIFS storage NetApp) a folder on FS iDataAgent client and a local folder of the index server.   

Hello,i used gxtail and log sequencer for many years and it helped many times to identify problems. The log sequencer files are from 2013 and seem to be deprecated now. Is there an update available? C:\LogSequencer\LogSequencer.zip\zipextimporter.py:82: DeprecationWarning: the sets module is deprecatedTraceback (most recent call last):  File "LogSequencer.py", line 360, in <module>  File "LogSequencer.py", line 225, in jobid_in_log_fileMemoryErrorThanks at all.

I have couple of hyperscale 1.5 appliances would like to retire them as sites were decommissioning  do we have any documented procedure for decomissioning hyperscale 1.5  looks for procedure toretire hyperscale 1.5 storage pool wipeout data in the storagepool after grace period of site/DC exit clean up plans associated to the storage pool ( both schedule and storage policy cleanup) from console. delete media agents , storage pool etc,

Hello, I am wondering if there is some way to copy, through File System agent, SAN attached volumes in VMs without having to select them one by one for every client (or filtering all the rest of volumes).My idea is to create a Virtual Server subclient to copy the VM itself and another FS subclient to copy the SAN-attached volumes, but avoiding copying again the content of VMDK for that VM. In a small and static environment, filtering the drives to exclude on a per-client base in FS subclient would be feasible, but if you have a big environment or an environment where VMs are constantly created and destroyed, the manual method is not possible.Do you know if it exists a way to automatically select only the SCSI/iSCSI volumes of a File System subclient? Or, that is the same, automatically exclude the non SCSI/iSCSI volumes of a File System subclient? Thanks!