Self-Hosted Q&A

Just curious if there is any log that would show when an alert was changed and who made the change in the Commvault Console?  Client wants to know this detail on an alert that was disabled. Thank you.

Hello, I have upgraded from version 11.25 to 11.26 in the normal way.Unfortunately, the system has completely stopped running, when I try to start the Commcell Console it cannot find the javaw.exe file. How to proceed with the repair?Thank you.

Hi,during Backup of a mysql DB we get the following error in der Job Logs and the backup is failing.We are on V11.SP20 Fix 85Only Mysql DB’s are involved, no Mysql DB has the Column RMSpareStatusUpdateTimeRegards,Peter Rupp@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : du1cvault01File    : MediaManager_2022_04_08_02_03_00.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@10040 3ae0  04/07 23:00:33 1318889  MOUNT    [      ]  MOUNT REQUEST from [du2media02] : JOB 131888910040 3ae0  04/07 23:00:34 1318889  MOUNT    [742235]  USING RESERVATION ID [3386411], DRIVE ID [21] 10040 3ae0  04/07 23:00:34 1318889  MOUNT    [742235]  JOB [1318889] IS A BACKUP JOB10040 3ae0  04/07 23:00:34 1318889  MOUNT    [742235]  VOLUME [742235], IN MAGNETIC LIBRARY [DiskLibrary4<du2media02_cvdisklib1>]10040 3ae0  04/07 23:00:48 1318889  MOUNT    [742235]  UNMOUNT PARAMS from [

Noob SQL query. Can SQL Transaction log backups be performed using different backup solutions, such as Commvault and native log backup?We have a customer who performs tlog backups every hour and a daily full backup using SSMS native backup tool (not a copy-only backup).AppAware is also used to run a full Snapcopy backup of MS SQL on commvault.The customer has requested that transaction log backups in Commvault be performed every 15 minutes in addition to the hourly native log backups. My understanding is that if we use separate backup solutions, we might end up with one solution containing one chunk of log backup data and the other containing another chunk of data.As a result, neither solution has a consistent chain that allows for point-in-time recovery.Is my understanding correct?Could someone please suggest the best solution to this?Should I ask the customer to disable native backups and rely solely on Commva

I'm new to Commvault and SQL and could use some help.  Our organisation is considering making the switch from native SQL server administration tools to CommVault's enterprise backup/recovery solution. I gathered the following information from the change request: We use local backup Maintenance plan in SQL server. There is a native daily full backup scheduled at 6 p.m., as well as a transaction log backup scheduled every hour, with a retention of 7 days.  Management is planning on doing SQL backups (daily full + transaction log) using Commvault and will be disabling all native SQL backup jobs once Commvault backups are configured. At any point in time they do not want to overlap the transaction log backup scheduled between the two solution to avoid backup chain breaks. On CommVault side they are planning to do both Agent and VSA Appaware backups. They want to do high transaction db backups using agent and dev SQL DB backup using app aware to save on

One of my CV client backups started failing.  When I checked the ports from the CS\MA port 8401 is refusing to connect.  On the client side is exhibiting the same problem with port 8401 communication failure.  I was informed by one of my teammates that a certificate issue on the client side can cause this type of behavior.  If this is true, how can I resolve this and is there a document that would explain a certificate issue? Thanks. 

how can get the recovery play book from ransomware?

Hi folks..  Scenario:- An system owner registers a client into a Commcell.- The system owner realizes that he registered it into a wrong Commcell. - The system owner wants to register into the right Commcell WITHOUT uninstalling /installing the IDAs again. Is there any way to "flush" the client config on the client itself so it can run the registration process again, this time targeting the correct Commcell?  Thank you for any input you might have....  Kind regardsRubeck

I received the following alert over the weekend: Event ID: 2791775 Monitoring Criteria: (Event Code equals to 7:211|7:212|7:293|7:269|14:323|69:52) Severity: Critical Event Date: Fri Jan 7 17:03:07 2022 Program: cvd Client: INF-SRV54 Description: A suspicious file [L:\Logs\Unlimited Quota\IgnoredLogs\2pvkyexx.fun] is detected on the machine [INF-SRV54]. Please alert your administrator.  I’ve searched but can’t find information on the codes 7:211, 7:212, etc.  Does anyone know where to find information on these?Ken

Hello All,I wanted to get your input on our DR plan that I need to test out. Here is what I am looking to accomplishRestore Commserve from a DR backup to isolated datacenter  Restore 3 Sql Server backups from tape to an isolated datacenter Not pause affect the production environment while the DR Test is taking place LiveSync is not an option (might be scoped out for next year)I have looked through the documentation and other posts on here and this is what I am thinking….Spin up a vm in the isolated datacenter to restore the Commcell Declare a disaster recovery test with offsite provider Transport required tapes to isolated datacenter Restore a copy of our DR backup from an isolated file server

Hello, After Installation Media Agent in AZURE the next step is configuration VSA backup client for on of the subscription where the Media Agent is located. I checked the roles which were added to subscription for the Media Agents: Infrastructure Administrator Networking Infrastructure AdministratorMedia Agent has enabled Managed Identity, Which is required for access VSA proxy server to subscription. After when my colleague try to configure VSA client. He received the error: “Unable to connect to Virtual Machine host [ID number for subscription] as user [].  [Failed to get access token. Connection failed.“Please let me know when I should take a look more details about that issue or steps to verify configuration for the Media Agent. 

Hi,I have a question about compression.We have a some oracle databases for which we create an online full every night. When we check the data transfered from the host to the media agent, we can see a much higher number than what is actually written to disk.EDIT:This is an example: Deduplication seems to be working fine, and also compression. I know deduplication happens on the host/client side.Does compression happen on the host or on the media agent? If it’s on the media agent, that would explain the high transferred data number, as it needs to read it from the host to compress it on the media agent.I looked through books online, but couldn’t find a definitive answer. If anyone knows, I would appreciate it.Jeremy

SAPP Hana Error [Waiting for stream reservation for backup

Hello,I need a clarification about SLA definition, when I set the SLA to 2 days, means that any backup was success full in the 2 day time frame, or means any sub-client have a successful backup in the 2 days time frame?regards Jürgen

Hello Community, After few days one of the Media Agent in AZURE for one subscription issue occurred with Backup Copy jobs for File Servers which size is about 22 TB. Only info which occurred in Events logs is: Received failed message for job [3155290], phase [Backup]I am looking for reason of that error. After that the jobs started from begning.Please let me know when I should look for more details for that the job. Regards, Michal 

Can you pls help me, with the linux one touch backup which is ending with the below errors, after onboarding the server to Sphinx password manager..  Error Code: [6:966]Description: System state backup failed : [Error: execution of './cvcreateinitrd.sh initrd.img /var/log/commvault/Log_Files/bootcd.log /opt/commvault/iDataAgent/systemrecovery/bootimage Instance001' failed ]Saving extra LD_LIBRARY_PATH variables []Prefixing [/opt/commvault/Base64:/opt/commvault/Base] to extra LD_LIBRARY_PATH               A missing shared library file detected for /lib64/ld-linux-x86-64.so.2               A missing shared library file detected for /lib64/ld-linux-x86-64.so.2Copying libs required for simpana but not packaged within [/opt/commvault/Base] from=[//tmp/cvlib_list] count=[0]Failed to prepare list of required libraries for cv binaries. Refer to bootcd.log, sr_post_backup.log for details.

Hi All,VM backups with "Warning Unable to quiesce guest file system during snapshot creation" are shown as "Completed".I see it changed about two months ago in a CommCell running 11.24. Before that change the backups statuses were shown as “Completed w/ one or more errors”.Currently I see VM backups with warning about unsuccessful quiescing reported as “Completed” in 11.24 and 11.26. Is it possible to make the backup jobs with "Warning Unable to quiesce guest file system during snapshot creation" beeing shown as “Completed w/ one or more errors”? Or how could I find/report/list such backup jobs? Regards,Lubos

HI Team,we have replaced the AV from symantec to cylance but on cylance also do we need to have all the exclusion as per commvault recommandation. as we heard cylance uses machine learning method. https://documentation.commvault.com/commvault/v11/article?p=8665.htm

In our case, we’ve gotten 2 “suspicious file” warnings over the past month, both for .rmd files which are for markdown files programming language “R” - [K:\Users\Slee987\0107.Rmd]I am all for commvault monitoring and tuning itself to prevent ransomware, but I’d like some means of tweaking it or figuring out why it’s determining that these two rmd files - vs the tens of thousands of other ones on our users’ home directories in the K drive - are ‘suspicious’.

HI All,We are facing issue with the some of the redhat servers having system state failed. upon checking the errors, have got the below. Can you please help to track down the issue? some disks being marked as validated and some are not, not sure why is that. Attached the logs for your reference.Thankyou!

Hi Team, I have tried to backup my Kubernetes application using PVC and PV ( Local disk I have created), backup is successful. It only Backups the application and PVC.When I try to restore that application in same cluster in different namespace or different cluster it goes to pending state. When I check the logs PVC looking for PV. I have manually create separate PV for that, then application goes running state.The strange behaviour is when I describe the restored application, its docker image got changed and its showing “centos:8” as the image name.Can you please help me on this issue. ThanksNaveen

Hi folks,We are aware of a pair of new Zero-Day vulnerabilities tentatively listed under cve-2022-22963 and cve-2022-22965 also known as ‘spring4shell’.We have an official page in our documentation for this situation located here. However, we can discuss late breaking updates or questions in this community thread. SummaryLast updated May 5th, 2022, 12:28 AM EST Commvault makes use of the Spring framework, however neither cve-2022-22963 or cve-2022-22965 apply to Commvault software or Metallic. Commvault does not not utilize the components for Spring MFC or Spring WebFlux, this means that we are not vulnerable to either exploit.The spring framework is present in a few Commvault component

Hi there,Will it be possible to replace a window MA to with LInux? I mean h/w refresh along with OS change!Thanks,Anuj  

latest CV version file system supportable on windows 2008?

Hi All. I’m using the BackendStorage (QS_BackendStorage) Qscript / Stored Procedure to calculate backend storage usage for a given customer, to be able to invoice the customer for backend storage usage. When sealing a DDB, I would like to exclude the storage usage from that DDB, would this be achievable, either by a command via the qoperation executing or by editing the QS_BackendStorage Stored procedure in SQL? Thanks-Anders