Self-Hosted Q&A

windows pc user has changed the windows password. how can we change our side. Thanks 

Hello, For persistent log backups, is there  a way that sap hana can be made to retry at some duration using the same job when there is an issue with commvault infrastructure?It looks like when the jobs start failing, the commvault server gets bombarded with new jobs every few minutes trying to run log backups.In my case the number of log backup jobs exceeded more than 1500 within just a couple of hours. Thanks       

Hi Everybody,Hope you’re doing well and all safe !I would like to configure High Availability for Media Agents.I thought about a shared disk (FC) between two media agent, that way it will still restore in case one of them fails; But I didn’t understand what a SAN Data Server is.Then I read about GridStor, not sure if it is the same thing.My question is, what is the best way to assure high availability for my Media Agents? Thanks in advance for your valuable help.Best Regards 

Documentation mentions to use the following default parameters to ensure that the average read throughput of the disk is approximately 600 GB per hour and the average write throughput of the disk is approximately 700 GB per hour for a disk volume as a mount path of a disk library: BLOCKSIZE of 65536, BLOCKCOUNT of 16384, THREADCOUNT of 6 (each thread uses 1 file of 1 GB) and FILECOUNT of 6. What are reasonably good values for the average read and write throughput of the disk as a DDB disk, not a mount path of a disk library?  And what are suggested parameters (blocksize, blockcount, threadcount and filecount) to test the disk reserved to act as DDB disk?

Hello,We are doing POC for one of the customer. They are using MySQL 8.0.25-15 on Ubuntu 20.04. We installed Commvault v11.26.8. We enabled xtrabackup and we are trying to full backup. Mysql connections of users drop while backup is in progress. They are restarting services and connections are coming back. Any idea why backup dropping users connection? I’m sharing log files with you.Regards,İbrahim

HelloI registered a schedule to run only File system full backup in the V11 SP16 environment.However, it has been confirmed that only incremental backup continues to run when checking the backup history.Can this phenomenon be modified to Hotfix?

Just curious, as I’ve found Silverlight installed in a few places that should be “commvault only” and don’t know why or how it got there. I’m betting ‘no” because I’m not seeing “Silverlight” mentioned in any forum or knowledge search here, but wanted to see if anyone knows/ran into any things commvault might have (or be) used for it in the past ( think way back to v10 if you can!).

Hi all I’m creating Custom Dashboards in Metrics Server for various business units.The creation of them is not a problem and all the info is there.I’m struggling when I want the view to be specific to client groups or storage policies as an example. When I edit the report that the tile uses, and I save the view, the info is correct. I then deploy that report to the Dashboard, but once refreshed the tile brings back the information for the entire landscape.I assume I’m just doing something wrong in my creation of the custom reports?Regards,Mauro

Hi,We are taking backup of 1.000+ endpoints and we are trying to analyze our backup data. Like; what is the percentage of pst files, or excel files? How much space do word file consume? and things like that. And we cant see relevant reports for this purpose. Does anyone know if we need activate/data insights licenses for this purpose or we can generate relevant reports without additional licenses? regards. 

have a customer looking at moving to CVLT but bought a NBU appliance 1yr ago. Can CVLT write backups to that NBU appliance?

Hi! I’m chrisI want to know the meaning of the option ACLs only / Data Only / Both Data and ACLs I don't know which option to use  

We have an existing CommServe and we’ve recently added the LiveSync option to it.  (CSMain.domain.local and CSMainLiveSync.domain.local) We created another CommServe for backup and installed it with the LiveSync option.  (CSBackup.domain.local and CSBackupLiveSync.domain.local) The Computer Group “CVLiveSync” was created and three clients were automatically added: CSMain, CSMainLivesync and CSBackupLiveSync. In the CommServe’s Control Panel, clicking “CommServe LiveSync” (to complete the configuration) we are presented with a popup that simply says “Message” with the option “OK” Has anyone seen this?  What have I missed in the setup?  Online install documents have not shown me any steps I’ve missed.  Please assist. (Our SQL instances on the primary and the backup are not the same version.  Does this matter?)

Hi All,I want to be sure that I am understanding the Commcell communication requirements. As I understand it there is one commserve server per commcell. For agents on endpoints, the agents have to communicate on port 8040. For the agent to be installed SMB is also required. From a security point of view it seems very risk allowing one server access to the entire server estate! Am I missing something?

Hi, We currently have our CommServe running on a Microsoft Cluster server in a dual datacenter setup. We need to migrate to new datacenters where Microsoft Cluster is not possible / allowed. The idea is to convert the current CommServe from a MS Clustered setup to a CommServer with LiveSync. First migrate the CommServe to a Standalone solution and then setup the LiveSync on the Standalone solution.My question: Is this possible and what are the setup for this? Kind regards,Marc

I am trying to set up a two node Azure SQL Cluster in Commvault.  The nodes get installed just fine, as does the cluster instance.  However when I try to add the database on this cluster I get the err message that’s in the title.  I’ve obviously changed the SQL name for security purposes but no matter what I try it will not add the new database instance.  Both nodes and the cluster instance are pingable from each other and from the commcell itself but cant add in a SQL database.  Ive configured the nodes as DIP’s in the control panel and the corresponding network settings show this. Anyone any ideas on whats Im doing wrong or missing?  Im tearing my hair out with this and have no issues with on prem sql instances. CheersTony_Q71

Hi guy, A few days ago, because of an oversight, our Commvault system license was over the capacity limit, then today, after I deleted loads of unwanted backups, the used license has been brought down to 14.202 TB, which is well under the total license of 17 TB. However, the “The system is over the licensed capacity / blabla” warning message just wouldn’t go away. So, I’m just wondering if there is anymore that I need to do ?

I am asking for help in installing the agent from the console on CentOs servers:Error Code: [68:175]Description: Failed to install File System Core Package, could not determine processor/OS type of client.Source: simpana, Process: DistributeSoftwareI installed locally.Communication isAfter port 22, I installed locally.Check readiness works on the installed one.Cvping passes.Thanks for help!Kinga 

We have a job for our Kubernetes environment where there are three "vms" that are failing. The description in the General Tab has the details- "vm-ae25e5a6-a988-49d7-b485-f8d4cd9de3c3_653332_GX_BACKUP] was not found." Another error in the Events Tab indicates that this vm, "vm-bf48b8ed-1bdc-4a73-8954-4bc291167237_653332_GX_BACKUP] was not found." The Virtual Machine Status tab gives a Failure reason, "Virtual Machine not Found." for both of these vms. These vms have been added to the Content Tab within the Properties of the Sub Client (default). I can also see them when I browse for them. vCenter is creating Snapshots for both of these vms, however it appears that the Snapshots are deleted before they are backed up. Curious as to why this is happening and why they cannot be found. Event Description-Virtual machine [vm-b5a2ab24-676a-4050-867f-6110d65777b6_744463_GX_BACKUP] was not found. Please verify that the virtual machine still exists and that the host is in

Hi, we have a customer where we want to implement VMware continuous replications for his large VMs (11TB+).We have tested it with a small VM and it was running fine. but we have noticed that during the first sync it creates a VMware snapshot to backup/create the VM on the destination site. After the VM is created and the baseline is there the snapshot is removed and continuous replication is running.We have calculated how much time the first initialization has taken. The conclusion is that when we do this for the large VMs they will have a snapshots for almost two weeks. Now we are afraid that when we start a replication for this large VM and it will have a snapshot for two weeks, that after the first initialization the consolidation of the snapshot will give problems to the source VM.Is there anybody having a solution for the VMware continuous replication for large VMs? Is there a workaround for this like seeding or something?Regards Dominic

Good Day.   I am trying to resolve a client backup issue (https://ma.commvault.com/Article/Details/5994).   The resolution says to change parameters on the Job Configuration tab of the client properties (see resolution below).  I am not able to find this tab when I search the client properties.  Please review and give me the path to this location.  Thank you. Resolution:Kill the current job and open the properties of the client. Under Job Configuration

Hi, I have a question regarding metrics server package installation. Comcell to which I want to attach metrics host is on 11.24.32, but metrics package I chose is v11.25.latest because we have 5 comcells in total and 2 of them are already on sp25 and if I heard correctly - metrics should be the highest version?Install is failing to check client install requirement with CommServe. When I specify commserve host name I can see in the logs @@COMMSERVE@@ instead of the hostname that I’ve specified as well.Error: 1900  8     04/12 14:39:15 ### ### ### - Error: Failed to check client install requirement with CommServe.1900  1     04/12 14:39:15 ### ### ### - Server Error:  (Error) Given package is not a valid package [67109493]. 

Post 7.7 How many releases happened, what are those I need this Info 

There is a requiremment from Unix team to extract a list of Unix servers (no windows or other OS) currently backing up in commvault. Usually I am using report → job summary tab to generate other reports in commvault. Is there any way to generate only Unix servers which are backing up in commvault without missing any servers. Thanks in advance

May I know if Apache Vulnerability CVE-2022-24112 is affecting CommvaultCVE-2022-24112/CVE-2022-24112.yaml at main · Mr-xn/CVE-2022-24112 · GitHub

@Mike Struening  Just wondering if there is a dirty way of installing in decoupled mode and like adding the “sCSHOSTNAME / sCSINTERFACELIST” FQDNs of CS to the .properties file in /etc/CommVaultRegistry/Galaxy/Instance001/CommServe Any idea on this  thanks