Self-Hosted Q&A

Hi Alli’m new to the commvault,anyone facing this kind of issue.In the process manager > failover assisant tab it didn't show any status.There is pasif and active was configured for this  Also found this from log. Anyone can help me identify issue from this log 12400 1     04/12 12:40:26 ### ### MainWindowViewModel.InitGxMainWindow() - ---------------------------------------------------------------------------------------------12400 1     04/12 12:40:26 ### ### MainWindowViewModel.InitGxMainWindow() - Initializing GxAdmin MainWindow12400 1     04/12 12:40:26 ### ### MainWindowViewModel.InitGxMainWindow() - GxAdmin launched from instance Instance00212400 1     04/12 12:40:26 ### ### MainWindowViewModel.InitGxMainWindow() - GxAdmin Multi instance mode is set to : Disabled12400 1     04/

Hello, I am trying to configure content in O365 Exchange App.A soon as I click on Content tab this error pops up:I can browse my mailboxes, even select them, and click on Save button in the configuration window. But then it throws up an error and nothing happens.There is a SQL error in AdMailboxMonitor.log:223840 32b74 03/30 15:57:02 ### **** AdMailboxMonitor.exe started with command line [-o autodiscover -a 2 -c 179:accessnode.corp.com*accessnode*8400 -refreshInterval 0 -sc 20 -cn accessnode -vm Instance001 ]223840 32b74 03/30 15:57:02 ### Current directory set to [C:\Program Files\Commvault\ContentStore\Base]223840 32b74 03/30 15:57:02 ### m_strVMName [Instance001]223840 32b74 03/30 15:57:02 ### m_VirtualClientId [179]

Hi Team,We have oracle DBs which is having below schedules and retentionWeekly FUll  DB Backup- 3 months (Schedule - second, third , fourth and fifth week of month)Month FUll DB Backup - 1 Year ( Schedule First week of month)Archives - Incremental Every 3hrs retention 3 months.I have below queries here1) I am having archive backup retention 3 months. If i get a restore request for the monthly Full  Backup data (which was backed up one year ago) + Archives. Is it possible to restore the archives since i am having only 3 months of retention for the archives. If this is not possible what action i have to take here so that monthly DB backup + Archives can also be retained for 1 year + whatever archives are backed up for the weekly FULL backup those archives should be retained for only 3 months.Kindly suggest what changes are required here so that we can do apply to our setup.​​​​​  

Can I upgrades new feature releasse from v11sp9 to v11sp24? Should I upgrade feature release to v11sp16 first?

Hi,I'm getting the error [24:64] Description: There was nothing to restore - subclient(s) not backed up.When I do the restore of the virtual machine the restore works normally, but when I restore the guest files and folder, the commvault shows this error.  I can also browse the files normally, does anyone have any idea what might be going on? restores are for Nutanix AHV.

I am working for Linux file system Backup. Job got completed with errors and i see most of failed files are tagged as “Operation not permitted”. I would like to understand in what are all scenario’s for this issue and how we can overcome it.  Kindly suggest on this

Good Day.  I have a customer server that is having an issue with a Commvault reinstallation.   The Commvault agent was corrupted.  The recommendation from the Commvault Knowledge base was to uninstall using the Microsoft uninstall tool.  The MS uninstall tool ran successfully but the Commvault reinstallation is still failing.   When we execute the Commvault ContentStore we get “No 11.0 instance is installed on the setup.”  Has anyone experienced this behavior and if so, please point me to documentation that can help resolve this issue.  Thanks.  

Hi, have anyone made a script or used cli commands to control the procedure of shutting down an entire commserve environment in windows.I suppose you can do most of the stopping services with windows powershell , but how to disable all activity in commserve. 

I currently have a S3 bucket that is configured for Standard which is not our best practice. I want to change the data in the bucket to One Zone-IA to match the new uploads coming from the site. Can that be done via the S3 bucket or what is a good recommendation? I am trying to avoid a whole new upload form the site.

Is there a reason that the “Latest Fixes for Current Release:” is much lower than the actual latest maintenance release?  For example, my current “Latest Fixes for Current Release:” is 11.24.34 but 11.24.43 was released April 5th?  I’m thinking I might have to upgrade to 11.24.34 first then onto 11.24.43, is this the case?

Is there a way to search for released clients in the job summary reports ? Would someone that Commvault think about putting button that is unchecked by default to show client that are released.  

Hi,How can I check how many commvault client licenses I have and how many I have already used?ThksDario

I ma getting backup failure in our openstack vm’s due to Insufficient cinder quota to create VM Snapshot: Failed to meet minimum 10 percent avaliable quota limit. Available: 176 GB, Required: 500 GB, In-Use: 4824 GB (out of 5000).  Is there away to increase cinder volume and as well as decrease the cinder quota( where to do this)?

Is there a way to search for retired clients in the job summary reports ?Would someone that Commvault think about putting button that is unchecked by default to show client that are retired.  

I have few endpoints which are offline at time scheduled backup due to person being in field.I want those backup to auto start after 1 hour if the scheduled backup fails how can i do that?  

Whether Oracle DB Version 11.2, 12.1 compatible with CommVault 11.20 to take Oracel/DB Level backups. Please provide compatability list for the same

Folks,I believe the answer might be Intellisnap but figured I’d ask the Community. My DBAs are having a hard time being able to restore a 7TB database. We have restore timeouts set to 24 hours which is a lot of time. I understand that SQL restores will only use 1 thread. I am aware of some of the tuning params for SQL backups but is there anything we can do to speed up restores on the Commvault side for large DB restores? We get excellent read throughput on the storage side per mountpath (around 1500 MB/s).I’ve been told Intellisnap is the way but I might not get support to go down that road. Thank you

Just curious if there is any log that would show when an alert was changed and who made the change in the Commvault Console?  Client wants to know this detail on an alert that was disabled. Thank you.

Hello, I have upgraded from version 11.25 to 11.26 in the normal way.Unfortunately, the system has completely stopped running, when I try to start the Commcell Console it cannot find the javaw.exe file. How to proceed with the repair?Thank you.

Hi,during Backup of a mysql DB we get the following error in der Job Logs and the backup is failing.We are on V11.SP20 Fix 85Only Mysql DB’s are involved, no Mysql DB has the Column RMSpareStatusUpdateTimeRegards,Peter Rupp@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@Machine : du1cvault01File    : MediaManager_2022_04_08_02_03_00.log@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@10040 3ae0  04/07 23:00:33 1318889  MOUNT    [      ]  MOUNT REQUEST from [du2media02] : JOB 131888910040 3ae0  04/07 23:00:34 1318889  MOUNT    [742235]  USING RESERVATION ID [3386411], DRIVE ID [21] 10040 3ae0  04/07 23:00:34 1318889  MOUNT    [742235]  JOB [1318889] IS A BACKUP JOB10040 3ae0  04/07 23:00:34 1318889  MOUNT    [742235]  VOLUME [742235], IN MAGNETIC LIBRARY [DiskLibrary4<du2media02_cvdisklib1>]10040 3ae0  04/07 23:00:48 1318889  MOUNT    [742235]  UNMOUNT PARAMS from [

Noob SQL query. Can SQL Transaction log backups be performed using different backup solutions, such as Commvault and native log backup?We have a customer who performs tlog backups every hour and a daily full backup using SSMS native backup tool (not a copy-only backup).AppAware is also used to run a full Snapcopy backup of MS SQL on commvault.The customer has requested that transaction log backups in Commvault be performed every 15 minutes in addition to the hourly native log backups. My understanding is that if we use separate backup solutions, we might end up with one solution containing one chunk of log backup data and the other containing another chunk of data.As a result, neither solution has a consistent chain that allows for point-in-time recovery.Is my understanding correct?Could someone please suggest the best solution to this?Should I ask the customer to disable native backups and rely solely on Commva

I'm new to Commvault and SQL and could use some help.  Our organisation is considering making the switch from native SQL server administration tools to CommVault's enterprise backup/recovery solution. I gathered the following information from the change request: We use local backup Maintenance plan in SQL server. There is a native daily full backup scheduled at 6 p.m., as well as a transaction log backup scheduled every hour, with a retention of 7 days.  Management is planning on doing SQL backups (daily full + transaction log) using Commvault and will be disabling all native SQL backup jobs once Commvault backups are configured. At any point in time they do not want to overlap the transaction log backup scheduled between the two solution to avoid backup chain breaks. On CommVault side they are planning to do both Agent and VSA Appaware backups. They want to do high transaction db backups using agent and dev SQL DB backup using app aware to save on

One of my CV client backups started failing.  When I checked the ports from the CS\MA port 8401 is refusing to connect.  On the client side is exhibiting the same problem with port 8401 communication failure.  I was informed by one of my teammates that a certificate issue on the client side can cause this type of behavior.  If this is true, how can I resolve this and is there a document that would explain a certificate issue? Thanks. 

how can get the recovery play book from ransomware?

Hi folks..  Scenario:- An system owner registers a client into a Commcell.- The system owner realizes that he registered it into a wrong Commcell. - The system owner wants to register into the right Commcell WITHOUT uninstalling /installing the IDAs again. Is there any way to "flush" the client config on the client itself so it can run the registration process again, this time targeting the correct Commcell?  Thank you for any input you might have....  Kind regardsRubeck