Self-Hosted Q&A

Team, What could be the reason if Windows VM/Physical Server One Touch Files Failed? Error Code: [6:66] -  Failure Reason: System state backup of component [One Touch Files;] failed [OneTouch Error: Failed to get disk information]. What is system state backup for Linux OS?

While logging traffic to limit the scope of outbound traffic being allowed, we are seeing calls to arsenal.*.vpce.amazonaws.com. Can someone explain how commvault is using this AWS service and what its use case would be? Right now we are only backing up EC2 and RDS.

Hi, I have a client who is extremely serious about security. Knowing what information is contained in CSDB and following “Trust no one” policy, does not allow for CS database to be send anywhere including Commvault support.There is an option to scrub log files which besides scrubbing logs should also scrub CSDB, but the documentation doesn’t mention what exactly is scrubbed in CS DB.https://documentation.commvault.com/11.23/essential/130818_configuring_data_masking_for_log_files.htmlI’m thinking about, client names, client hostnames, domain names, user names, user passwords, encryption keys and so on. Can anyone share some insight about what data is masked in CSDB?

Hello, Is there any command that brings up the entire CommCell configuration? Storage Polices, Clients, DDB, etc. 

Good morningI’m about to do my first Service Now integrations with Commvault. The SNOW admin is asking if Commvault is able to make use of webhooks for this integration. From what I’m seeing this is an available option.Is it possible to just confirm this before I continue with this?I may have more questions once I start.Thank you in advance.Regards,Mauro

Hello,Through the Commcell Console, it is possible to monitor the online status of Media Agens through the alert “Configuration > MediaAgents” then by choosing the option “MediaAgent went offline”.But since we don’t need to install the MediaAgent package to create a VSA proxy, it is not possible to monitor their online status through the same alert.I tried to find the same feature by looking into “Configuration > Clients” and “Configuration > Client Group” but I didn’t find any option to monitor the online status of the VSA proxies.Do you have any advise or method to monitor their online status?Thank you very much in advance.

Hello,Our VMware Livesync validation failed due to “No host is compatible with the virtual machine”. FYI, this source VM has 48 CPU. We only has 1 ESXi host at DR site and this host does not has enough resources to cater CPU from this VM.Do we have any ways that we can configure Livesync to change the CPU on the destination VM?Regards,Asyraf

Hi all, Had a question regarding the current IAM policies being provided by Commvault for AWS policies that are all documented here. My question is in relation to this policy. More pointed, I’m interested to understand if anyone has taken the time to configure these policies in a “least privilege access” approach utilizing something like condition based tags. I understand that Commvault provides this

Hi all, I have a CS on SP11.latest and I am trying to restore emails from 2011.I can browse these emails but when I try restore to .pst the destination client is blank.The Proxy server we’ve always used is also on SP11.latest, but I suppose I am missing a package or something.Anyone have a trick to get these emails restored?P.S. Recalls also do not work, I guess it’s related.

Hi, I have had a user who has many older emails with stubbed attachments that have had them removed and replaced with the one file, “Archived Attachment List.txt" .  This file is a list of the files that ere archived.It appears to be emails prior to April 2021, and more recent archived email has stubs as they should be and are able to be recalled.I cannot find any mention of this behaviour in documentation.I do not know how widespread this problem might be.Any help would be greatly appreciated.Cheers

Hi all,is there any way how to display overall throughtput withing the Commvault Commcell? In the Job Controller I can see a list of running jobs and I want to know the sum of all items in the current throughput column. Is it feasible to manage this task? Can help any tool with it?I have tried to run cmd q commands and count the throughput within the script, however, the start date of the backup job is not the real one? Then, I am not able to calculate the current throughput. In general, how can I calculate current throughput if it is not possible to directly display it? Example: in script there is an output for Job Id 35478 - jobEndTime 1629021648, however in CV console for the same job it shows 13:08:43  

We want up from sp 17 to 20.At the very beginning of the procedure we ran into the problem of communication between nodes.Here are the screenshots: 

what does mean:LibConfigAppClientProp::runWorkQueue()

Hello,Last for 4 days, i’m still have facing problem for install media agent at linux client (rhel 7.9), where the process installation at half process and stuck at “ Firewall Configuration ““The server computer is not reachable. Please check the network and the firewall”Info:Commserv :V11sp20 FR55. (Windows 2019)Client (rhel 7.9) Telnet from Commserve to Client (Success)Telnet from Client to Commserve (Success)Ping both of them, status reply.Any one can help me? RegardsNilles

Hello,Added a Kubernetes Cluster. The pods are discovered fine however during the backup I see the following on vsbkp.log and job goes into waiting state.Error mounting snap volumes. Possible reason includes there is no FC or iscsi connectivity found with esx server. Please check whether nIscsiEnable registry key is set if you are using Iscsi method for mounting.Not much in documentation for K8s  Any Ideas ?

Is DPM 2012to Commvault Data Migration Possible?

Hi,I have an issue where my user have application that the license tied to MAC address of the vm. When I do restore the vm (overwrite existing), the vm restored having different MAC address than original. Is this supposed to happen? Is there any ways that I can preserved the original MAC address when restore the whole vm?This is using vsa Nutanix vm backup.regards,Fauzi

Hello guys, What can we do to ignore this error? Any additional setting that I could add?The files are usually open and its not an error but it keep showing as failed items in the summary report Thanks 

All,I am getting a major error message 35:284 when running the commserveDR jobsaying it cannot gather log files error code 35:284.and I have no idea what is causing the problem. any pointers appreciated 

Hello,  recently we figure out that we are not able to use decoupled rpm package for upgrades: yum update.even worse it can break yum update process. I found way how to create this kind of package. Solution is to create  install and update package from same source and merge them to one. how to catch spec file is in my previous post than you have to copy binaries from packages to one. For upgrade binaries I changed path from /opt/commvaultUpgrade to /opt/commvault/Upgrade so everything is under one path /opt/commvault. Then you have to merge spec files. I used install spec files as destination and added upgrade spec differences. Here is how to recognize type of process (install/upgr

Hi,I would appreciate some clarification / confirmation here. What is the difference between the iTeamsUseProtectedAPIs and the client1_iTeamsUseProtectedAPIs additional settings?Does "client1” needs to be replaced by something ?Is it correct that these additional settings must (can) be placed on an access node alone (e.g. not on the CommServe)?Thanks!

HI, i was looking at the commserve hardware requirements. You can have a combination of servers, virtual machines, and laptops in a single CommCell environment. The total workload must equal the maximum number of servers, per CommCell environment type (Extra Large, Large, Medium, or Small). The workload equivalent for each entity is as follows:Server: 1 Virtual Machine: 0.5 Laptops: 0.2now i fully understand the above calculation of the environment size.however, what if a Commcell has let say 500 deconfigured clients.would these need to be calculated? if so, are they full “servers” or do they count for less then this.as technically they are not active but still in the Commserves DB. thanks in advance, kind Regards, Thos Gieskes.

we are helping a customer restore data from their old commserve envrioment; we had a VM level backup for the commserve; we restored it the services are working; however the credentials supplied by the customer is not working.  Is there a way around it?' commvault sevrices appear to be working okay (looked at the Simpana services console; everything is showing as running)Also, is there a log file that I can check what’s going on.  SQL is installed on the same VM.  Also, becuase this was a old commvault system and required to be stood up to look for historical data; can we raise it with support team 

Hi,I have 2 Eternus CS200 S1, one in main site and 1 in DR. Previously both are standalone appliance with license each. During the implementation, the requirements changed and the DR appliance was installed in cold standby mode. Licenses for both appliance were merged together into one license with support for dual IP’s for DR purposes. Now there’s a new requirement to separate the 2 CS 200 as stand alone appliance again. Questions are:Is there a way to get the license back for the DR appliance? What are the procedures to split the sites? links for reinstalling the commvault software in the DR appliance links for configuring the DR appliance in Restore ModeRegards,    

Hello All, I have   configured the file system backup for a server and after starting its full backup getting the error “encountered failure in receiving data [The SDT data transfer was terminated on a request from the Job Manager.]”  17708 2e14  08/11 13:47:45 4370936 CPipelayer::SendPipelineBuffer() - Tail has reported error [94][The SDT data transfer was terminated on a request from the Job Manager.]. Cannot continue.17708 2e14  08/11 13:47:45 4370936 [PIPELAYER  ] Error in flushing the current buffer.17708 2e14  08/11 13:47:45 4370936 CVArchive::WriteBuffer() - Cannot send the buffer. Ret [268435460]17708 2e14  08/11 13:47:45 4370936 CFileBackup::WriteBuffer(1683) - writeBuffer failed17708 2e14  08/11 13:47:45 4370936 CFileBackup::HandleReadAndSendFileDataError(1497) - WriteBuffer failed17708 2e14  08/11 13:47:45 4370936 CBackupBase::DoBackup(3689) - ReadAndSendFileData indicates FAIL_BACKUP17708 2e14  08/11