Self-Hosted Q&A

Hello, I am facing an issue where SSO is not working for webconsole :|Setup that I have: 2 commcells, 1 centralised webconsole/metrics host. Web console is attached to master commcell and 2nd commcell is a child commcell attached to webconsole.So, if I am logging into webconsole server itself and to try open webconsole page - it is asking for credentials. I believe it should not due to the fact both commcells have the account in users. I am logging into commcell itself with that account and SSO with no issues.So I was browsing logs on webconsole host and found this: 

Is there any way to provide filters for Alerts and Events that are forwarded to syslog?  I’d like to at least be able to filter out Information events to eliminate noise to syslog which is then uploaded into splunk (at least for our company.

Applying New license file in commcell :i have below doubts:Can we apply New comvault license files directly in License page?will it impact active backups?do we need to restart comvault services?i hope nothing will happen, just to make sure i am clear on these part.

Looking for a NORECOVER option when restoring SQL DB with powershell.Not possible with this cmdlet.Is there another way?

Hi, In case of a ransomware attack (which I hope will never happen), what is the best way to determine what is the last good backup on disk that I have and that is suitable for restore (not encrypted by hackers or contaminated by malware)? Do I need to do a restore in an isolated environment and then run antivirus until I have found the last “good one” ? Or is there a better way? I have heard that malware can already be on servers weeks before the actual attack or whatever. Thanks

Hello, I still have this issue Best regards,Amaral

Still the joy of seeing a commvault restore progress:  while in reality the first one has been completed for 40% and the second one for 10% (getting this from CV logfile on the client!!!)

How to get commvault version compatibility guide for ida agents?

Hello,I have a site for my customer closed out and we moved the hyperscale 1.5 ( HS1300) to another site but the site naming standard has to be follow , is there any procedure to be followed to rename the hyperscale nodes. Without reimage the entire machine do we have any work flow or any procedure to get the needfull done? old site naming :xxx.hyperscalenew site naming : yyy.hyperscaleThanksSrikanth 

Hey,I'm trying to backup a Mysql instance on a linux machine but for some reason I cannot submit the changed username for the backup.I’ve installed mysql agent on the linux machine but I need to change the SA username as its different from the agent install user.I’ve gone to Client computers » client name » MySQL » right click on mysql instance » properties » accounts » change » input my username and password » OK.My issue is that I cant click on the second ‘OK’,its just does nothing.Thanks in advance

Hi, I am doing a CC Migration and need to migrate a few clients at the time. I have done this a few times before but I cannot remember the CS Client turning up in the list of Clients during the import in the target Commcell. I cannot find this described or explained in the documentation. Is this expected behaviour?  I need to be sure there is no impact on the source Commcell that must remain operational as this is a large production Commcell.  Both Commcells are 11.20.67/Patrik

Hello I have a doubt:I have to add a MA server (RX2540 M5) to Commvault, the best way to add is by Commvault(CommCell) or do I do it through the Commvault software on the machine(rx2540)?So, do I have to create the MA database on the server or not?@Mike Struening 

Hello, How to disable sapphire Simpana 10 in my Fujitsu server rx2540 M5I cant disable by msconfig, dont appear: 

Hi,I have a strange behavior with Commvault and Intellisnap. We trigger Netapp Snapshots with Commvault Jobs. These Snaps are not copied to Commvault Library. Reason: We have a 2-Node Netapp Metrocluster in Place and a third Netapp with async Snapmirror syncronisation to keep the History of Snapshots there (so this is kind of a Backup Storage for the Metrocluster).We use Commvault only for triggering Snaps and for restores from these snaps. But Data is kept on Netapp with Snapshots. So this way our Service Desk personell needs only one GUI to restore Backups from Netapp and from all other kind of Backups we store in Commvault Library.Since about 3 Months I observe the following problem: When you browse a Netapp Snapshot Job with Commvault, you don’t see all Folders. When you browse the same Snapshot with Windows Explorer using ~snapshot after the UNC path, everything is there and you can restore it with no problem.Any idea why the Folders are not visible

Hi, EveryoneI have this issue on different servers i tried to uninstall commvault agent on. The issue, the commserve hostname on the Process Manager is “DISABLED”. i had gone to the registry to remove the DISABLED and changed the FLAG to 0. The server could not still be seen by COMMSERVE. I resorted to uninstalling the agent completely from the server, during the process of uninstallation, it writes ‘FAILED TO UNINSTALL FAILED MSI’. How do i solve these problems, please? 

Hi all. Tried to find information about support of Windows server 2022 in Commvault. Anywhere to find the list of supported agents, MediaAgents etc. Or can you confirm that Windows server 2022 is supported by Commvault. Thanks-Anders

Hello, Is office 365 also convered in capacity license or it only covered under Mailbox archiveusage based license?Thanks 

Good afternoon allI have DB2 backing up successfully and successfully executed the rollforward recovery within Commvault.the DBA would like to be able to run this from the command line and we used: db2 recover db <database_name> to 2001-12-31-04.00.00 The issue we have is that due to the way we have been routed, we need to specify a media agent for the recovery operation (easy in the GUI), but I can’t see a way to do this in the command line.I’ve saved the XML script that would allow this, but the DBA would prefer to just run a command.Is there anyway I can specify which Media Agent must always be used in this operation?I hope that makes sense?Thanks,Mauro

Hi, I need some advice here… My previous backup administrator disabled the below 2 System Created DDB Space Reclamation and Verification schedule policies, (I presume) due to lack of space on our disk.   Now, with the disk space being OK again, I’m wondering if it’s necessary/beneficial for us to re-activate those 2 policies ? BTW, we are about to move all the backup jobs to a new Commvault Server in the coming months, so is it still worth the effort of re-enabling those 2 policies on this old Commvault Server ? Kelvin

Hi All, Can anyone suggest me to disable SSO for webconsole. Previously we enabled the SSO and now like to disable it.  But, Websconsole is logging using SSO even after disabled the SSO in Admin console.  Thanks,Mani

Hi, is it possible to refresh Health report manually ?regards

Hello guys,The End customer got the following event.Does anyone know what that could mean?Egds,Kamil

Hi Commvault-people, We are about to configure Mount-path protection against ransomware.When I was reading up, I noticed this url:- https://documentation.commvault.com/commvault/v11_sp16/article?p=7879_1.htm Which states that “ Commvault software automatically detects the presence of Ransomware on your client computers using the honeypot file method. The Ransomware check happens once in 4 hours”. But is anyone able to confirm whether this is switched on by default, or does it need enabling?I know that the word “automatic” would suggest so but I would like confirmation if possible. It’s not a bad pitch to the customer if it’s already on and

Hi Pros!I’m very new to commvault and have setup an Exchange DB backup with Intellisnap that has been running for a month or so. When we did the initial setup we verified that we could restore single mailboxes by creating a recovery point like described in this guide: https://documentation.commvault.com/commvault/v11/article?p=55059.htmNow it doesn’t work. We try to browse and restore the mailboxes by selecting one DB and clicking “Recover Messages”, then selecting the MA and clicking “ok” and after that “list revovery points… after clicking “refresh” nothing shows up… only the text: “There are no items to show in this view” When checking the job “Create recover point” it also says: Error code 72:106 Mount operation failed, Source: Mediaserver, Process: LiveBrowseServerAnyone know why this happen?/C

We’re just starting to migrate to Exchange Online and have the backups (archiving) of mailboxes configured in Commvault.  From reading other posts on here, I understand that we’ll end up keeping a large number of the archive jobs as if 1 email is still valid in the job then it will be retained.What I’m trying to work out is what would happen if one or more of the archive jobs are deleted.Would the next archive job to run know that the emails were no longer in the archive and pick them up? Or because they have already existed in the archive index they will be skipped?The only way I can think to test is to delete a job and see what happens, but would prefer not to risk it if someone knows the answer for sure!Thanks