Self-Hosted Q&A

All,I am getting a major error message 35:284 when running the commserveDR jobsaying it cannot gather log files error code 35:284.and I have no idea what is causing the problem. any pointers appreciated 

Hello,  recently we figure out that we are not able to use decoupled rpm package for upgrades: yum update.even worse it can break yum update process. I found way how to create this kind of package. Solution is to create  install and update package from same source and merge them to one. how to catch spec file is in my previous post than you have to copy binaries from packages to one. For upgrade binaries I changed path from /opt/commvaultUpgrade to /opt/commvault/Upgrade so everything is under one path /opt/commvault. Then you have to merge spec files. I used install spec files as destination and added upgrade spec differences. Here is how to recognize type of process (install/upgr

Hi,I would appreciate some clarification / confirmation here. What is the difference between the iTeamsUseProtectedAPIs and the client1_iTeamsUseProtectedAPIs additional settings?Does "client1” needs to be replaced by something ?Is it correct that these additional settings must (can) be placed on an access node alone (e.g. not on the CommServe)?Thanks!

HI, i was looking at the commserve hardware requirements. You can have a combination of servers, virtual machines, and laptops in a single CommCell environment. The total workload must equal the maximum number of servers, per CommCell environment type (Extra Large, Large, Medium, or Small). The workload equivalent for each entity is as follows:Server: 1 Virtual Machine: 0.5 Laptops: 0.2now i fully understand the above calculation of the environment size.however, what if a Commcell has let say 500 deconfigured clients.would these need to be calculated? if so, are they full “servers” or do they count for less then this.as technically they are not active but still in the Commserves DB. thanks in advance, kind Regards, Thos Gieskes.

we are helping a customer restore data from their old commserve envrioment; we had a VM level backup for the commserve; we restored it the services are working; however the credentials supplied by the customer is not working.  Is there a way around it?' commvault sevrices appear to be working okay (looked at the Simpana services console; everything is showing as running)Also, is there a log file that I can check what’s going on.  SQL is installed on the same VM.  Also, becuase this was a old commvault system and required to be stood up to look for historical data; can we raise it with support team 

Hi,I have 2 Eternus CS200 S1, one in main site and 1 in DR. Previously both are standalone appliance with license each. During the implementation, the requirements changed and the DR appliance was installed in cold standby mode. Licenses for both appliance were merged together into one license with support for dual IP’s for DR purposes. Now there’s a new requirement to separate the 2 CS 200 as stand alone appliance again. Questions are:Is there a way to get the license back for the DR appliance? What are the procedures to split the sites? links for reinstalling the commvault software in the DR appliance links for configuring the DR appliance in Restore ModeRegards,    

Hello All, I have   configured the file system backup for a server and after starting its full backup getting the error “encountered failure in receiving data [The SDT data transfer was terminated on a request from the Job Manager.]”  17708 2e14  08/11 13:47:45 4370936 CPipelayer::SendPipelineBuffer() - Tail has reported error [94][The SDT data transfer was terminated on a request from the Job Manager.]. Cannot continue.17708 2e14  08/11 13:47:45 4370936 [PIPELAYER  ] Error in flushing the current buffer.17708 2e14  08/11 13:47:45 4370936 CVArchive::WriteBuffer() - Cannot send the buffer. Ret [268435460]17708 2e14  08/11 13:47:45 4370936 CFileBackup::WriteBuffer(1683) - writeBuffer failed17708 2e14  08/11 13:47:45 4370936 CFileBackup::HandleReadAndSendFileDataError(1497) - WriteBuffer failed17708 2e14  08/11 13:47:45 4370936 CBackupBase::DoBackup(3689) - ReadAndSendFileData indicates FAIL_BACKUP17708 2e14  08/11

Hi there,I would like to disscus how to get rid of too much storage policies. So, if I want to join two storage policies into one, I will just move the sublient to the second storage policy? And the old storage policy can be marked as hidden? Is there no other pitfall?

We have a Linux client with File System Agent installed. The defaultBackupSet have 5 Subclients. All of them disabled for a long time. One of those Subclients have 60 Incremental Backup Jobs without a base Full Backup. There is no Full Backup. I double-checked the backup history (Backup Type: All / Job Status: All / Time Range unchecked / All operations).Do they have any use?Would it be possible to restore some data from those jobs even without a Full backup? 

Hello,I just move a commserver from standalone to a Lifesync cluster, my issue I have SQL agent packet installed on instance001 and find no way to uninstall them.I have V11SP20.55 running.thanks for any help.regardsJuergen

I have 3 physical sql servers, 1 standalone and the other 2 are clustered, but none are showing up anymore in the list of clients? My commcell and index media agents are though? I’ve checked client filters, but no luck.

Hi  Team, In one of my customer environment, for two of Media Agents the Commvault services(Base & Media Manager) are frequently going offline.I can see Commserve & MA are in same SP with 22.25 Please let me know what could be the reason for this. 

Hi all,After upgrading to SP20 the subclient shows the following error (the previous version was SP12):[RMAN-06908: WARNING: operation will not run in parallel on the allocated channels] The job ends successfully but with errors: I noticed the problem during the archive log phase.The Oracle RAC version is 12.1.0.2.0. There are two physical node. I have three RAC instances configured on three different Pseudo-clients that have the same two physical nodes. Strangely, one instance continues to function correctly after the upgrade despite having the same configuration in the Commvault environment as the other two. Before with the SP12 I saw the same error in the RMAN Log, but it was not highlighted in the job. The job completed successfully (Green Status).Even the ins

Hi,Our customer recently upgraded from SP18 to FR20.Afterwards, they noticed they can’t reach the CommCell Console anymore using the URL http://”commserve”:81/console , which they always used in the past.Connecting to it over port 80 seems to work fine.We checked the IIS bindings and they are still there, so we’re unsure what happened.Has this been removed in FR20? We reset commvault processes and ran a iisreset but that didn’t help.Thanks.Jeremy

I have a client that is looking to migrate to plans, I have built out their required classes & retentions in a lab the only thing I have a question about is the synthetic full scheduling, they have a requirement to run a weekly synthetic full.  When you create a plan it creates the schedule for a full in line with the primary retention as an automatic schedule every 30 days.Is it still acceptable to edit the schedule policy in the Java GUI for the synthetic full from “Every 30 days”  to say a shorter period of time (ie 7 days) and allow the full backup window to handle the window or change from the automatic schedule to a weekly schedule with a set time?I want to achieve the flexibility of plans for them but also meet their requirements.

Good evening folks I have a customer who experienced an issue with one of their servers and it seems it broke the Commvault application.The Commserve can no longer communicate with the client (DIPs are defined).We tried to repair the installation with no success. We uninstalled and then reinstalled Commvault successfully interactively (Remote option doesn’t work at the moment).The interactive installation takes a long time to register to the Commserve, but does eventually complete. The Commserve does not reflect the change however.We noticed that there’s a locked ‘cvd’ process on the client and suspect that it may be the problem. The Unix admin suggests we reboot the client and try again.Before we go this route, is it possible to kill this process manually? It’s the one that’s been flagged with 24Apr.Thanks so muchRegards,Mauro

Hi Folks,I’ m looking a guide or BOL pages about the Commvault Network Hardening. I saw that there are some guides about Ransomware Protection, Securing the CommServe.. but can’ t find related to the Network. Basiclly, I need what can be done for Network Hardening ? Like Port Restriction, Authenticate with Certificate, SSL handshake, Encrypted tunnel ?Best Regards.

Hello, i was working on a Document restore for a customers sharepoint environment.we noticed when selecting an out of place location in the restore that we did not have the option to select a sub dir in the browse.we can only select the root of a site. see screendump: the customer wants to know if there will be an option available to restore To a different subset of site?i was not able to find details in the BOL: https://documentation.commvault.com/11.24/essential/136058_restoring_sharepoint_online_document_to_another_sharepoint_site.html kind Regards, Thos Giesk

What is the migration path for new Media agent; we have some servers which send archived data to a Media agent which is getting old; we want to move to a new media agent; usually for backups we just migrate to new hardware and do new full backups; we maintain aux copies so have historical data at a secondary location; however for archived data the data would still exist in old MA; would we require to aux copy the data to new MA before we can switch the jobs 

Using simpana 11.20.46I have done a last backup from an old OES server who has been decommissioned.This server has 2 sub clients: the linux file system and the OES file system. The storage policy takes a backup of both clients (the LX agent and the OES agent)This backup have been finally written to tape, using a synchronous storage policy, after that I have checked that the data on these tapes was valid and write protected the tapes. I can see the LX and the OES backup.Then I have removed this client completely from Simpana, now I want to check whether it is possible to restore from these write protected tapes.So I have putted again these tapes into the library, I have catalogued these, no errors at all, I can see the catalogued contents and also a dummy client has been created, but only with 1 sub client: the linux file system.So now when I try to see the jobs, I only see the linux jobs but I would prefer to see the OES ones…. 

Im getting this error when i try to add a new azure stack hub cleint to commvault. Error Code: [91:139] Description: Unable to connect to virtual machine host as user . Failed to get AzureStack URLs, Please make sure Azure PowerShell is installed on the proxy]Azure powershell is installed. Does anyone know how to get past this issue?

Hello, I would like to replace the WebServer certificate. But the new certificate for the server is in pem format. but the keytool accepts only crt. How can I still import the certificate into the mykeystore.jks ?Regards Thomas

Hello guys, I need your help. The Customer has an Exchange DAG pseudo-client with subclient ‘databases’ configured as a subclient that contains all DAG databases.They have removed some databases from Exchange DAG nodes (on server level).However, after click on ‘Discover’ button, deleted databases are still visible as a content.  The CS and Exchange nodes are running 11.20.46. Exchange version is 2016. I cannot find any hotfix regarding to this issue. As a workaround, the Customer put deleted databases to default subclient and disabled activity on subclient level. Any ideas how to fix it? Rgds,Kamil

Hi Guys,I’ m looking how many streams are open instantly on a media agent? I have 20 MA, 7000+ servers and 17k+ daily job. Best Regards.

Hi guys,after reading the documentation I’ve not understand if Commvault supports incremental restore of MongoDBCan I restore only one DB or better, only one collection, after the backup?Thanks in advance