Self-Hosted Q&A

Hi everyone, When we make a full copy, the performance is very slow and takes many days.I have done a test and I think the performance is not good. Backups work, but we don't know how to find the real performance problem.Agent type: file system    

Hey,I’m trying to backup a SQL server instance but  I'm getting the following error when trying.Error Code: [19:1109]Description: Please check the log files for this job for more details.Source: XXXXXX, Process: JobManager -Also installed is a FS agent on the machinetobackup-credentials are correct,I’m able to connect from SSMS-I have similar/almost identical machine with the same setup and SQL server.working greatAlso checked the logs for this job and i’m getting the following5360  2124  09/23 08:58:45 181838 Service     -> SYS RESUMED <- Automatically resumed5360  1538  09/23 08:58:50 181838 Scheduler  Phase [4-Database Backup] (0,0) started on [machinetobackup] in [1] second(s) - SQLBackup.exe BACKUP -j 181838 -a 2:506 -t 1 -d agentmachine.domain*agentmachine*8400 -data  -jt 181838:4:4:0:44604  -idxma agentmachine.domain*agentmachine*8400  5360  30dc  09/23 08:58:51 181838 Servant    Reg [Control] received. Client [machinetobackup] plattype = 4. Token [181838:4:4:0:44604]5360

Greetings!Attempting to apply a feature update going from 11.23 to 11.24 however the install has failed during the upgrade. The Setup installer displays the error code: [Error: Failed to update Web Server(WebServer) with error code 0x80091007] - a few of web searches seem to indicate that a possible hash mismatch may cause this error code - I have verified the authenticode signature of the underlying .msi file as valid.I have reviewed the install.log file and have not found any other reported failures or errors.Any advice or tips on where to look next would be appreciated

Hello Guys, I’m implementing Software Encryption using Commvault built-in Key Management Server. May I know, how we can check the performance on the job running with encryption enabled? Thanks. 

Recently i have added new Mac OS (Big Sur) machine. Now getting:Error Code: [10:10]. Description: Shared memory and or semaphores have not been adequately set up as per the operational guidelines on the client machine.Kindly help if someone came across same kind off issue.Thanks

Has anyone replaced the self-signed java certificates with an in-house certificate chain?  What is the default keystore password located in (DRIVELETTER):\Program Files\Commvault\ContentStore\Apache\mykeystore.jks Anyone?  Bueller?  Bueller?  Bueller? Thanks!

Can the CommServe installation created during Testing CommServe Failover Using Disaster Recovery (DR) Backups procedure be maintained after the test? Do I need to turn off the server or to shutdown Commvault Services?

Hi, I’m getting this errorError Code: [30:385]Description: Failed to choose agent for backup for backup type [Transaction Log], reason [Failed to update AG information of MSSQLAGInstance. ].Source: hsapsqldb9, Process: SQLBackupMaster tried to restart the services on the cluster members - didn’t help

Good evening all I've never upgraded a Service Pack in a LiveSync configuration. I know that you usually run the 'install updates' command on a secondary commserve with the 'do not update db' parameter. In a LiveSync configuration, do you install the Service Pack on each commserve and treat it as the primary during the upgrade or install via command line and 'do not update db'?  Thanks,Mauro

Dear Team,Hope you are doing good and safe! I need your help, i would like to add the below additional details of Azure VMs in the Chargeback report, does anyone has code or script to build it?Azure Subscription nameAzure Resource groupAzure VM TagsBackup cost of Azure blob storage based on the backup sizeThanks

Hi,We are backing up PostgreSQL systems with block-level at customer site. We are doing individual db restore from commcell console but our customer wants to do this from command center. In Instances tab i can see PostgreSQL instances but in Databases tab it says no results found. Is it possible to see PostgreSQL databases in command center like MS SQL databases?Commvault version is: 11.20.60 Instances Databases​​​​​ 

@Ron Potts Looking through some documentation for Commvault, i have found what seems to be conflicting information, and would just like to have it clarified if site collection backups are supported or not.This documentation, under “Note” says “You cannot back up site collections.”Configuration Decision for SharePoint Server Agent (commvault.com) While this documentation says “Site Collection Backups Set: Full Backups” with a checkbox as supported.Supported Features - Microsoft SharePoint Server Agent (commvault.com) So if site collection backups are supported, can someone point me to the documentation on how to configure this correctly ? I’ve tried several variants, but none of them have worked, or atleast not done what i expected them to.

Good Afternoon,Whenever a colleague logs onto one of our laptops they have multiple windows popup and disappear including Commvault edge monitor as it starts. Is it possible to hide the loading screen?John

Hello Everyone,We are trying to add the Linux PPC Package for one of our customers and getting the same error. Tried everything that was mentioned above but still no luck. Any help, would be greatly appreciated. Regards,Sudip.

Hello, I am trying to copy maintenance release to software cache but I have this error message. Copy hotfixes is skipped for [C:\Users\commvault\Downloads\Commvault_Maintenance_11_22_22_linux-x8664.tar] because the media is not available for it. I have copied the windows package without any issue.Also do you know where I can find all commvault error codes ? Thanks ! 

Hello,I switched to a new licensing model ,I plan to back up the new system with a lot of mysql databases and add plenty of backup clients.Do I have to buy special licenses for mysql databases?Is there a sufficient number of clients included in my model...Now I have this:   

Hi, Just to confirm. The File Activity Anomaly detection does not work in Linux clients. It works ONLY in Windows clients that have 11.23 or a more recent feature release. Right? The documentation cites two types of reports: File Activity Report for Backup Job Anomalies File Activity Report for File-Related AnomaliesOne of our File Activity Report in the Command Center have “No data available”. What can be done? 

Many of our servers are using SAN volumes, so snapshotting those volumes from Hyper-V or VMware is not possible. We have installed the Windows File System agent on all those servers and are performing backups of the SAN volumes. Our SAN is connected to the hosts over fibre channel. Obviously it would be possible to connect one of our Commvault media agents to the fibre channel, present the volumes to it and then use the media agent to backup those volumes as a proxy. Is that advisable though? I can’t find any documentation on doing this...

Hi, we currently have a customer running HyperScale 1.5 Reference Architecture on SuperMicro hardware. They report that the OS disks are currently configured in RAID0. (details are already requested) They found out the hard way, and would like to change it to RAID1. Can anyone tell me what the (default) config options for the OS disks are? Hardware RAID, Software RAID, RAID1, RAID0? And also, what options would we have if we would like to reconfigure that to RAID1? Would it require a reinstall (I believe we can keep the Storage Pool data)? Or can we manually reconfigure to (software) RAID1, and is that supported? Thanks in advance!

Hi Team, We are about to upgrade our older version of Mongo, which has been causing a few problems with log-files ballooning out. Technically, we are all good with the upgrade process, but I actually don’t know what Mongo does in regards to the Commserve (thats where Mongo is installed). Does anyone know?It would be useful to understand, that in the unlikely event that the upgrade goes pear-shaped, then what functionality or impact to Commserve functionality might we encounter? That would also help in presenting the upgrade change to the customer, who will most likely ask “what is the impact if the upgrade goes wrong”, as they normally do. So if anyone knows, please shout-up! Thanks.

Hi, Yesterday I have updated to 11.24.12. But after installation, I found that it’s now showing my SLA is 28%. Missing SLA includes only the VMs and they are only 4-5 days old and backed up on weekly basis. If I am not wrong SLA period is calculated if there is no backup within 30 days. So is this a bug of this release 11.24.12? Thanks for your answer in advance. Sumit

Hello Community , We have windows 2008 R2 media servers with EMC disk library .  Want to migrate to windows 2016 can we directly do SAN level migration and attached the LUNS on Windows 2016 (Not sure will that work ). Looking for better recommendations . We dont have enough space to do Move mount Path .

Hi All, we are trying to backup and very large cifs netaopp filer. We have implemented an NAS proxy for acessing the shares.  When we start the job the scan phase broke every 3hours.  We tested with an smaller folder / share the scan phase runs in 5 Minuts and the job starts to backup.  Is there any additional setting to increase the timeout for the scan pahse ? 

Hello ! A couple of days ago I updated the version V12.SP20 to V11.SP24 and installed a hotfix 12. Today I discovered that this hotfix 12 has disappeared from those available for download on the site https://ma.commvault.com/HotfixPacks?fv=11.0&sp=24. There is a problem ?

Some facts:Version 11.24.7Sharepoint 2016 (on-prem)SP DB backup speeds: 15-25 GB/hr (So not superfast, but atleast it finishes in a reasonable time)SP Documents backup speeds: 1-1.5 GB/hr (So basicly superslow) Some background information:I am a storage guy, who’s recently been put in charge of the backup solution, due to people leaving. While i’ve worked some with other backup solutions before, thats 10+ years ago, so my backup skills are a bit rusty compared to my storage skills, so bear with me if i need things spoon fed :-)Also, the Documents parts of sharepoint have been split up in about 10 different subclients, and this performance issue is affecting all of them.Also, for other backups being run by Commvault, i see very different backup speeds. For instance full backups of some MSSQL servers can provide speeds of 500-3000 GB/hr, so i know the backend of the backup solution can handle a lot higher speeds than what Sharepoint is giving us. Now, if i try to drill down a bit on one