Self-Hosted Q&A

Hello,I recently downloaded a report called Job Statistics from the Commvault Store and when I import the report it doesn’t seem to link up with my system and shows no information.  I have had this with another performance report.  I don’t see anything in the store that tells me I need to change anything.  Has anyone had this issue with reports?  Am I doing something wrong?  Any help would be great.In the store its called Job Statistics - Release Date Aug 2, 2019 - Version 1.1.2.3 - Author CommvaultThanks again in advance for any help with this.

Hi everyoneI’ve got a bit of a strange one. I’ve created a Plan and in there I’ve defined PostgreSQL as the backup target.I’ve run through everything as I need it to be and the plan is successfully created.However, the schedules don’t run as I get the below error (tried to manually start the schedule too): ‘failed to start backups as no eligible subclients were found’ If I backup the DB from the subclient level, I have no problems. I’ve not assigned anything in the default created subclient policies, so not sure what else may be the issue here?

Hello,i did a full backup of all my databases, as i see from Commvault:How long it took each database to do?

We have a request to backup and archive a share on NetAPP device;  we have a Windows MediaAgent with direct attached storage onsite.   I was wondering what is the best approach.  Also, does anyone know a 3TB of Data would consume how much of Index Cache? I can configure the backup to occur either via NDMP  or via Windows share(utilizing a windows proxy proxy) and then configure Archiving to occur as a network share.  Shall I configure Archiving first and then the backup or should it be other way around both would go to a library on the onsite Mediaagent.Benefit or archiving first would be smaller backups Benefit of Backup first would be if something happens to the data on library we have a aux copy of full backup at our end     also, say we setup archiving to the local Mediaagent connected libraries; and these libraries fail for some reason (hardware error); how would stub recalls work?  Or if we need to replace the existing Mediaagent with a new one; usually; as we have a aux copy; we

Dear all,we want to backup an existing snapshot of a NetApp volume. The snapshot is created outside Commvault. The NetApp SVM is configured and the NFS share client is enabled. We create a subclient and added the content like this:<vServer_name>:/<share_name>/.snapshot/<snapshot_name>This works fine for subclients we configured before we update to version 11.23.17. New subclients configured after the update get an error “Failed to create snapshot or build snapshot information.”From the FileScan.log file I found the following sequence of messages:CNetAppSnapClient::CreateSnapshot(527) - Processing of shares failed:[]CNetAppSnapClient::CreateSnapshot(201) - --- 0:00.863093CScanJobCallback::PrepareFileServerScan(1535) - Create and build snap info failed, error=0xE8110086:{CFileServerSnapClient::ConfigureSnapshot(119)} + {CNetAppSnapClient::ConfigureSnapshot(96)} + {CNetAppSnapClient::CreateSnapshot(528)/EventMessage.0x11000086.17:134}CVJobClient::setPendingCauseBackend(1

Hello All, I am trying to setup an integration between Azurestack and Commvault but even after following the URLs below and Azure powershell was installed it keeps on giving the error as below :Add hypervisor failed. Validate VS credentials failed. Error [100:Failed to connect to virtual machine host [https://portal.azslab.local/a84fbca7-3bba-4c58-8d6a-1426278db8a2/?microsoft_azure_billing_provider=58640284-879b-4ce9-b81f-42f5e38d14b6?SubscriptionId=56BD8014-E521-4DD8-B4CD-A29C05712C2B] as user [Azurestack-commvaultbackup-1272060f-2ae5-40ab-87d4-cc0cf9df3e93] from access node [pcommsrvazs01]. [Failed to get AzureStack URLs, Please make sure Azure PowerShell is installed on the proxy]] I have an ADFS server for authentication with Azurestack. Please guide me on the error.Environment:An all in one physical server has been deployed as commserve acting as VSA Proxy for azurestack :Powershell installed :Run Powershell in an elevated promptPowershell Gallery access (can be done with Internet

Hi @jgeorges, thanks a lot for the detailed post:It is awesome but I have one question: Do part of any of your recommendations work in scenarios where the backup is done just by protecting the Exchange Databases in a DAG setup? I’m trying to find information about performance improvement but the backup is not done with the mailbox agent. Moreover, we are about to change another backup software for Commvault, they have severe performance problems (copying just the databases) and I try to avoid getting into a trap.So, I need 2 things:1), understand how to improve speed2) Define some sets of measurements or tests so the evaluation of our solution is fair and we don’t get tangled in other’s problems (I see lots of info in your post about Microsoft produced best practices that I will study). Thanks!JP

Wokflow fails with error 2713 CommandActivity         : [ForEach(0)->Uncheck enable mediaagent (ExecuteCommand_1)] executing command [qoperation execscript -sn setMediaAgentProperty -si MA1 -si 9 -si 0] with arguments [] on host [whmm65519] as user [groupinfra\a-********]2713 CommandActivity         : [ForEach(0)->Uncheck enable mediaagent (ExecuteCommand_1)] ERROR: error executing command [qoperation execscript -sn setMediaAgentProperty -si whmm65529 -si 9 -si 0] on host [MA1], errorCode [0], exitCode [2], error [execscript: Error 0x10b: User not logged in]  I tried using qlogin before teh workflow.We still get same error Attached the xml file

Hi Vaulters.I have a potential customer that will need to back up 10k Office 365 accounts to Azure. They want all the infra (CS, MA, Access and Index nodes) running on Azure. Are there different sizing parameters for the infra servers if these will be all Azure VMs?Thank you in advance! 

Hello vaulters.Can an existing CV user, with on-prem infra (CS, MA, VSA, storage) migrate their backup infra to Metallic?Thanks in advance!

Hi, We are currently in the process of making the Commvault environment more usable for customers. The administration of the individual systems in Commvault is to be managed via Active Directory. We include the AD groups in Commvault and create in Client Computer Groups per AD group a group with the name of the AD group. All systems from the VSA data backup pools are linked into the group. The main portal for the clients will be the WebUI. Now I have linked a VM from the VSA subclient to the group of an AD for this project and it looks like it could work. But currently I can only restore the last backup of a VM. For backups a few days ago, the "Restore" button is grayed out.Has anyone here already made experiences or perhaps a better suggestion, how this could be better implemented?RegardsThomas 

We have a media agent that is failing to backup the DDB because the VSS snapshot could not be created We have rebooted the serverThe VSS list writers and list providers have no errorsvssadmin list writersvssadmin list providersThe C drive is not fullQuestion: Are there any other items I can look at as a possible solution.        FsBackupCtlr::getTargetVssDestination(11188) - Empty String received from Subclient.getVSSDestination()4512  698   07/26 15:13:40 60191 FsBackupCtlr::getTargetVssDestination(11190) - TargetDestination to create shadow copy on is []4512  698   07/26 15:13:40 60191 CFileBackupFSW2K::InitializeOFM(520) - Checking for VSS/QSnap selection4512  698   07/26 15:13:40 60191 CFileBackupFSW2K::InitializeOFM(595) - Use VSS for local shared write files: 14512  698   07/26 15:13:40 60191 CFileBackupFSW2K::InitializeOFM(619) - VSS/QSnap selected4512  698   07/26 15:13:40 60191 CFileBackupFSW2K::InitializeOFM(633) - Subclient info suggest immediate VSS shadow creation4512  698

Hello vaulters!Can the privileges of the CV superuser (admin) be edited/limited to having the ability to restore a backup but not given the ability to see the backup contents?Thanks in advance! 

Hello… Can we automatically rename backup sets in Commvault? Or is this something that can be scripted?Thanks!

Hi,Our Teams backup often completes with one or more errors. Investigation showed that these errors concerns other items then Files, Posts and Wikis, in other words items that are not supported for backup. Is there a possibility to mark a Teams job just as “Completed”, if only items are not backed up that are not supported for backup?Thanks!

Hello,Problem in a Backup Job:Does Someone know about this problem?When the job started manually is OK, but when schedule dont run.The backup job log file in attach. 

Hi,a customer of us has reported some strange behaviour. A user forwarded an archived mail using the Outlook Plugin. The email was cut off in the middle of the text. Inside the text, there was “<20%”. Everything after “<20%” was removed. After changing the “<20%” to “< 20%” (added a space after the “<”), the whole text was included. Is this a known issue?  Regards Holger

What is confusing about this topic is that Commvault seem to be sending mixed messages regarding the topic of extended retention.From v10, the recommendation was to use separate selective storage policy copies (and therefore separate DDBs) for jobs with longer retention to avoid issues with the DDB size and performance. This was where that warning message in the Commvault Admin Console originated. This however leads to a massive increase in the amount of back-end storage consumed as you have a seperate baseline for each storage policy copy you create.However in recent documention, when describing how to configure Plans from the Commvault Command Center, the documentation specifically states that one should use extended retention rules to create a hierarchical retention scheme (e.g to retain month-end backup jobs for longer. see https://documentation.commvault.com/11.23/essential/131386_extended_retention_rules.htmlSeeing as this contradicts the message from the Admin Console does this

Hi,I have a customer request where I have some trouble finding a solution. He would like to receive an alert via email as soon as a backup job is deleted (not the data on the clients itself, but the already backed up content) e.g. if an employee is going to leave and would like to harm the company or similar scenario. Is something like this possible without using any third party product? Regards Holger

Hello,Id like to create a custom report with the following infoTotal size of backup (GB) for the month Total VMs Backed up Total number of Restore request carried out( Details - No VMs, Size, Time to Restore, Status (Success /failure, Customer name) Size of Backup Storage (Allocated and Utilized) Service Impacting alertsWhat query can i set to acheive this

Hi all,We have had a Commvault backup/archive solution for a few years now, Commcell server version11.20.46. Backups are running fine but the Commcell event viewer is showing a repetitive alert message “Commserve failed to process Enterprise Metrics Reporting Server scripts”.We’re not Commvault specialists and don’t really know what Enterprise Metrics Reporting Server is or if it’s something we even need. We’ve certainly never intentionally tried to set up any of the scripts mentioned. Can anyone shed any light on this message and any action required?Thanks, Neil

Hi, we want to Test a Table Restore with a database size is about 1TB.With smaller Database it works.But with the 1 TB DB, the restore hangs. Could this be a Problem with Diskspace for the 3DFS on our Windows Media Server ? Regards,Peter Rupp

Hi, is it possible to backup the sharepoint online term store with commvault? GreetingsFlorian

Hello,Database administrator wants to restore SAP for oracle Database from Production to dev. (AWS instances)source instances has already Commvault agents and it is backup each day. destination instance has also Sap for Oracle Instance.Is there any ports to open ? Is there any documention that mention how ports needs to be open if required ? Thanks 

Hello, a new customer that asks for legal hold and archiving for 10 years some data.I sugggest a new Commvault solutionthe site is composed of one active/active VMware cluster splitted on 2 rooms.1 HPE storeOnce on each room to store backups.1 commserve, 2 physical linux media agents (SAN transport mode)he also have an LTO7 maybe a standalone tape :) :) :)  and he want to archive backup for for example 10 years and keep the tape on secure zone.the issueI am not very familiar with tapes, any help would be appreciated.to be honest I doubt that a standalone tape drive can do long term/legal archiving :) :) :) Thanks !