Self-Hosted Q&A

We can no longer do any backups after a “minor” upgrade.I upgraded our Commserve from 11.34..47 to 11.36.39.  After it was finally done and rebooted, etc. Commvault thinks that the address of the Commserve changed and doesn’t agree with the license file. Nothing changed regarding DNS or networking.  Control Panel->Licensing and Registration shows me the correct address next to License IP Address but shows a completely incorrect address next to CommServe IP Address.For example (with made-up addresses):CommServe IP Address:  10.1.1.50   ← This is actually the addresses of one of our clients, not the CommServeLicense IP Address:  10.1.1.10  ← This is correct and is the machine I’m logged on toWe have always used the same IP address on the Commserve system as specified in the license file.

Hi together,currently we have an issue with a to high number of DB2 log backups. We are approaching more than 20K jobs each day.The threshold for log backups is set to 2 (sDb2ThresholdALFN) due to the requirement that almost no transaction log information should be lost in the case of a desaster.This setting creates a very high number of jobs in Commvault.For HANA we can use the persistent log backups … i.e. Commvault creates one job that is running for 6 hours and is collecting all the log backups in this time period.Is it possible to use something like this for DB2?Regards.Michael 

hello Community,I want to know about Commvault's roadmap for protecting unsupported agents for WORM storage in future releases. Currently, these 10 Commvault agents are not supported for WORM storage and I am interested to know if this is being considered for future development.https://documentation.commvault.com/2023/expert/9251_configuring_worm_storage_mode_on_cloud_storage.htmlThe following agents are not supported for WORM: Dynamics 365 Azure Active Directory Exchange Online Agent OneDrive for Business SharePoint Online Microsoft Teams Exchange Mailbox Agent File System Archiver Agent (Windows, Unix, NAS) Any Object Store (Edge Drive, third-party migration, and so on) and hybrid file Snap copy (job-based retention)

Hi, I initiated Change index server job for one client(which has big indexDB). The job was running for a long time with no update.I want to suspend and resume. I attempted suspend. Post that the job shows suspend pending. Right click does not show kill option.I tried force suspend but no luck. I tried to use qoperation to kill.It gives the error message the job is in suspend pending and cannot be killed. Please advise how I can kill this job forcefully without recycle of CV services on Commserve.

Hi Community,our customer use IntelliSnap Backup for the Sybase Databases. Now the customer has told me that the full backups are not logged in the DBA Cockpit.Only the Log backups. I assume this is because a classic streaming backup is performed for the log backup.Is the following backup copy required here so that the full backup is also entered in the DBA Cockpit?https://documentation.commvault.com/2024e/expert/sybase_intellisnap_backup_copy_operation_overview.html#dump-based-backup-copyThe IntelliSnap backup cannot be stored in the DBA Cockpit because it is not a classic dump, right? Thanks and best regards,Andreas 

Hello,before 11.34 I was able to add a storage Storage Disk On backup location I select the Media agent and the radio button Network I put the credentials of the network share and I put the CIFS path It seems that it it not possible on new versions after 11.3211.32 > OK11.34 or 11.36 > KOeven if a select network share, it is waiting for a local path :( Any Idea ?Thanks 

Hello,We use Commvault 11.34 (we plan to update to 11.36 in 2 months)  I want to use the data masking feature of CommvaultI have 2 pgsql VMs hosted on VMware environment.The DBA ask me if it is possible to restore the VMs on a test environment and apply a data Making policy to anonymize the restored data.I have checked the Commvault Documents about this featureDoes someone have a experience feedback about this feature ?Thanks ! 

Is there a way to control which nodes Commvault uses as a SQL backup master in a SQL AG backup?We are doing a migration of our SQL AG servers to another Commcell but the approach is per site. So they are  moving the primary replica first. What I would like to know is if there is a reg key/ additional settings to enable to force Commvault to assign the SQL Backup Master on the primary replica.  From what I know Commvault chooses the SQL Backup master at random. Any useful suggestion is appreciated.

Hello, I need help in diagnosing whether a copy of Big Data Apps is needed and why it started executing. I noticed it after one of Commvault's updates. Client is “Storage policy name” plus _IndexServer ex. 2w_prod_IndexServer 

Hi All, we have implemented the workflow Delete Jobs Authorization this help by deleteing jobs from sp lvlv but when we are trying to delete content from an tape there is now proection. is tehere an option or workfwlo wich prevent this part ? 

Hello all!Last time we do have had a some problems with MongoDB instance, services etc…So one thing comes to my mind - what does MongoDB is actually used for in Commvault enviroment?We do have 2 comserve nodes, can someone provide me any documentation or a quick overwiew what it is actually used for? And if it is needed for all the time regardless what type of backups are running?

Hi!I've seen here in the communities a few thread regarding Commvault's ability to fully protect AD/domain controllers.Has this been addressed in the later releases (11.28+)? I mean, what is the correct strategy? AD iDA + system state with the FS iDA?Is this sufficient for a full DC recovery and also for granular recoveries of AD objects?Regards,Pedro

Is there documentation for disk libraries hardware requirements?  We are looking to buildout our storage and would like to know what is acceptable and what is not. Tad Peterson

Hi Commvault Team, my customer is interested in Commvault SW. Does Commvault supports parallel volume snapping of IBM SAN Volume Controller (SVC) with Windows OS? The matrix say yes but the documentation says only flash no svc as you can see enclosed. Can you please clarify? Regards Thomas  

I'm actually trying to modify the Backup Summary Report, which has this same issue.  In my example, it’s a fresh, new report with one dataset.  I’d simply like to add an Input (like the ones on the Backup Summary Report), but “Add” does nothing at all. Note that I CAN add datasets - clicking add displays the appropriate wizard on screen.The documentation doesn’t state any prerequisites: https://documentation.commvault.com/2022e/essential/input_controls_for_build_your_own_reports.html What could I be missing? Thank you~ 

Hello Commvault Community, I have a strange case where a connection loss occurred in the environment during an AG SQL backup, the Commvault system resumed the backup job for another attempt, but didn’t reset the Size of Application counter from the first attempt, which increased this parameter by x1.5 times, causing the Front-end license to be exceeded. To clarify the situation, AG SQL in the case of Full Backup actually has 6.9 TB Size of Application - that's 22 databases. For example, a correctly performed backup tonight (from 21.01 to 22.01) for JobID [...]140, correctly recognized 6.9 TB Size of Application.   Last night (from 20.01 to 21.01) Full Backup was also performed and the network connection was interrupted (this isn’t the most important thing at the moment), then Commvault independently resumed the backup job in the second attempt, which ended correctly, but unfortunately the Size of Application from the first interrupted attempt was added to the second one, which was comp

Hi,when I modify the Plan for a HANA database Instance, all database’s subclients are also moved to the new PLAN.is this the expected behaviour ?changing the PLAN for an Instance (i.e. CommandLine subclient), I don’t want to change the PLAN for all databases in the same step.Usually I use a base PLANs without schedules/backup frequencies, but backup destinations for the commandline subclients, while I use derived PLANs for the databases including the backup frequencies.If I modify the destination of commandline backups, I do not automatically want to remove the existing schedules and backup destinations for all my defined databasesrgdsKlaus

Hi All, i would like to find out if it is possible to send logs files to a different location than the Deduplicated library used for DB backups. I want to send my log backups to a non deduplicated Library. I am aware that Commvault knows how to handle Logs in a dedupe policy but I would prefer to have them stored in a different Library so they don't go through the Dedupe Engine. I know in Storage policy days we could have an Incremental policy assigned and would like to know if we can do the same with Plans. Thanks in Advance MeatBall :)

I have installed the CV Agent on a test PostGRESQL server and configured a schedule policy for one full backup and 3 incrementals on a daily basis. The issue is that it gets all 4 backups as full and I cannot figure out why. 

Hi,currently I’m struggeling with the implementation of Plans and Plan Rules in an existing Commcell (V11.32.73)I created a Plan Rule, to select all Clients with File Server solution, that are associated with an exsiting Client Computer Group to be assigned to an exsiting Plan.I don’t find any clients in the Waiting Room, and the clients I intend to assign, are also not present in the Excluded Entities list.I tried the Rule with All Regions and Any Region selected. did not change the outcome.I also removed the wanted solution, resulting in Any Solution.Now I find one client in the Waiting room.Even though the solution is shown as File Server, I can click on that client’s subclient and end up in a HANA subclient.Why don’t I get the regular File Server solutions listed for the Plan Rule and is there something I missed ??There is no Default Plan defined for the Commcell, as requested in the documentation.regardsKlaus

We are going to refresh the CommServe and MA hardware with below procedure.https://documentation.commvault.com/2023e/expert/commserve_hardware_refresh_overview.htmlhttps://documentation.commvault.com/2023e/expert/mediaagent_hardware_refresh_overview.htmlWe have 2 physical servers.CommServe with media agent and local disk library size is almost 20 TB Media Agent and local disk library is almost 20 TBFirstly, we tried to migrate CommServe with local DL. After restore the DR backup on new hardware, we tried to copy all contents from old CommServe DL to new CommServe. But data copy to new server is in progress and very larger capacity than source (Source capacity is 20 TB out of 21 TB, Destination capacity is 25 TB and going to 100% over).How can we move old CS library data to new CS?Secondly, Do we need to migrate/hardware refresh the MA first then CommServe?Thirdly, Can we do bare metal image level backup and restore for both CommServe and MA?

Hey folks,Thanks for reading. I need some help. I just need pointed in the right direction, but this time, I’m under the gun and don't have time to do research.According to those in the know here, we have a virtual server that we use VMW Recover Point on to send a backup to another VM server at our DR location.My question is, doesn’t Commvault do this? Can we just back up the VM and move it to the DR site? Does that question even make sense?I’m pretty sure it can be done, I just don’t know where to start. Can someone be kind enough to point  me in the right direction? I feel like I am bouncing all over the place in the website and can’t find the right article to get started on.Thanks for the help. 

When I run the report, no data is returned.  I am running it from the command center.  I have adjusted the participating CommCell to be the correct CommCell.  I am an admin in the environment.I have read the two related topic, but those referenced how they found it.I am trying to verify when the throughput of our backup jobs started to decline. Thanks,Tad Peterson

After upgrading the commserver and webserver to FR36, we were not able to access the webconsole and commandcenter. I could see IIS serverrole is installed on commserver as well but before upgrade it was not installed. I believe IIS serverrole should be on webserver only. and also i could see under the IIS server role “ConsoleApp.NetCore” is in stopped status, even after starting manually it going to stopped state automatically. 

Folks, Does Commvault allow you to restore DB backups from a source SAP HANA DB server (SAPdbServer1) to the filesystem path of a destination SAP HANA DB server (SAPdbServer2) which can then be restored into the destination SAP DB using SAP HANA Studio tools? I can perform this type of SAP HANA DB restore as file using Azure Backup but cannot find the same feature and procedure in Commvault. (See the Azure Backup screenshot showing this restore)Both the source and destination servers are Azure VMs running Suse Linux (SLES 15.6) and both are being backed up as Commvault Virtual Machines. The source Db server is also running the CommVault SAP DB agent but the destination server is not yet running this agent. I could also restore these DB backup files to the filesystem of a fileshare (CIFS) mounted on a third server (ClientServer3) and then mount that same fileshare to the destination server to enable restore of these DB files using SAP HANA Studio tools. I’m currently running CommVault 1