Self-Hosted Q&A

Hello Commvault colleagues,By enabling Content indexing for Exchange online / OneDrive backup jobs, I realized that consumes extremely high CPU resources, especially in initial backup jobs!Content indexing backup jobs starting right after backup jobs,So, apart from adding more CPU cores to Server, is there any way / recommendation to distribute this CPU high utilization maybe to another Server?Already tried to add a secondary node to associated o365 INDEX, but still, high CPU utilization is only to 1st MediaAgent.Please for your feedback,Nikos

Hello, I do not see an Add button under the Media Agents list.I am a Tenant Admin. Is there anything I am missing?

Hi, We are on 11.32.76. We have HPE catalyst as library. So there is no DDB configured. Recently I enable the Data Verification schedule at storage policy level. For some reason the Backups are not auto picked for Data Verification. The schedule starts the DV but it shows total size verified as zero bytes.I verified the same from jobs in storage policy copy , there are no jobs with Data verification status.I even selected newly available still it does not work. I have two questions.->How to resolve this issue, so that the DV1 auto select newly available jobs in storage policy copy?->If I have to configure DV1 schedule on plans from Command center how this can be achieved?   

Hello community,This is my 2nd time that Im facing this issue, during CS DR test. Please for your help!During CommServe DR test, In “new” CS, I applied existing DB, the wizard finished and CV services are all up & running.CommCell is opened, but Command Center has the following message even after Server restart: (Please wait while our servers start up. This may take a few minutes.) Windows OS and Commvault versions are the same during the DR test. Does anyone has any solution about his?

 Can we do FSbased  restore postgre 14 to 15  (out of place ) Commvault documents said  Verify that you are restoring the File System backups of the same version of PostgreSQL and not from higher to lower or lower to higher. other document said   Verify that the PostgreSQL software version on the destination is the same version or higher than the version of source.     release notes (Supported Feature )  said   Which one is correct  Can we do or not   

Hi Team, Is there a way to take an action automatic privacy enable for laptops ?Thanks in advance.

Hello Team,Just want check, we have two store once devices, one is primary backup and another is secondary copy.For secondary store once planning to configure airgap solution.Please advise, shall we replicate one catalyst to another catalyst in two devices with out Commvault aux copy. In this case will restore data any time from secondary copy.The secondary store once is connected another media agent server which is in different site. 

I have an issue in Index cash directory which total size is 1.4 TB , and I noticed that the size had grown up with a high rate however that there are no additional work load added to my environment (11.36.28) and I have enabled the below parameter to be value ‘’1’’Delete archive files of indexing backup associated with deleted backup sets 1  But the old  Legacy Index sill consume nearly more that 350 GB after running data aging job.below is the index retention configuration that currently configured and I have configured it with below reduction days to be 8 not 14 days Any suggestion here to keep the index directory in a healthy status using the same SSD disk space we already have without expanding the capacity as its not applicable in the current time?

Hello:I have version 11.34.41 of commserve. Can I update Python to the latest version that is on the download page? It is version 3.13.1. The question is: Is this version compatible with my installed commserve? I need to update Python on the recommendation of my IT security colleague.

I have an issue in Index cash directory which total size is 1.4 TB , and I noticed that the size had grown up with a high rate however that there are no additional work load added to my environment (11.36.28) and I have enabled the below parameter to be value ‘’1’’Delete archive files of indexing backup associated with deleted backup sets 1  But the old  Legacy Index sill consume nearly more that 350 GB after running data aging job.below is the index retention configuration that currently configured and I have configured it with below reduction days to be 8 not 14 days Any suggestion here to keep the index directory in a healthy status using the same SSD disk space we already have without expanding the capacity as its not applicable in the current time?

Hello All, I noticed some of my AuxCopies use a lot of streams, whereas some other use just a few (3-5) even if I set the “Device Streams” value.The ones that use a lot of streams are from storage policy copies associated with hundreds of laptop and workstations. The stream tab of the copy job show a lot of different JobID with 1 or 2 streams by job.The ones that use smaller amount of streams are policy copies associated with Vms. The stream tab shows only a handfull of different job IDs. Source data is deduplicated and stored on the same disk library and is copied to the same deduplicated storage pool. I’d like to know if there is a way to force Commvault using more streams / pick more jobs? Stream randomization and Distribute data evenly amont multiple streams are active on my storage policy properties.Scalable ressource allocation are enabled by default.Batch size is set at 1000 Jobs.I am running CV v11.36.35. Thanks in advance, merry christmas to all.

Hello, I have 1 Client with the following agents VSA and SQL Agent we use CV11.32.73. A VSA Backup runs every day. The SQL Agent discovered 3 instances. On one instance a sql backup runs every day.The two other instances has no scheduler and storage policy. I looked at SLA Report but I cannot find these instances. I don't use "Exclude from SLA" at sql subclient or client group level. When I look into commandcenter protect - databases I see the two instances with SLA status “Excluded”Can anyone tell me why SLA Report don't show me the two instances? Roland

Hello CommVault community,I hope you're doing well during this holiday season. I need your help with an issue I'm encountering while installing CommVault software.I've been trying to install CommVault version 11.28.0 on my Windows system (version 10.0.17763) server 2019, but the installation consistently fails. Here's a summary of the steps and issues encountered:The installation starts normally, I select French as the language and accept the license agreement. I choose the "Install on Local Machine" option and select the latest maintenance release (131). I select the necessary packages, including CommServe, WorkFlow Engine, Index Store, Web Server, etc. The installation seems to progress until the prerequisites check. At this point, the installation fails with the following error: "InstallCommon.DownloadFailedException: Cannot access payload from internet"I noticed in the logs that the installer is unable to access certain URLs, notably:https://downloadcenter.commvault.com https://eng

Hello team!In case of enabling mfa for ALL users / groups, Im wondering if there is any “backdoor” for admin user.In case of lost Microsoft Authenticator app and email access, is there any way to restore access to Commcell, even with help of Commvault supoprt?I cant decide if it’s preferred to enable mfa for all admins (master) users or to leave one admin user without mfa (with a strong password) in case of backdoor.Please for your thoughts.

In the current Commvault version 10SP15, how can I protect files in the SYSVOL folder located on the DC in an AD domain environment? Are there any related resolution cases? What should I do if the files in the SYSVOL folder on the DC are accidentally deleted? There is only one DC.

Our SLA’s for postgres need to be excluded or are consistently missed.  We are using FS based backups, and it appears the SLA is looking for dump based backups.  Any idea how to fix this and have it look at the FS backups when reporting on SLA? Thanks- Chris

Hello everyone ,We are currently exploring options for implementing a Disaster Recovery (DR) setup between two sites within our organization. Our main site operates on Nutanix AHV, while our designated DR site runs on VMware. Given the difference in virtualization platforms, we would like to inquire about the feasibility of establishing a robust link between the two environments to support seamless data replication and failover capabilities.Specifically, we would like to understand:The compatibility and integration options between Nutanix AHV and VMware for DR purposes. Recommended tools or technologies to facilitate data replication and synchronization between the two platforms. Any prerequisites or considerations we should be aware of when configuring such a setup. Support for testing and simulating failover to ensure reliability.Our aim is to ensure minimal downtime and data loss in the event of an outage.

Hello,Is it possible to restore a single deleted active directory GPO with the Active Directory iDataAgent?Thanks!

Hello,Some question about the Storage policy to plan conversionI have let say 10 storage policies.SP1 to SP10The schedule policy associated to these Storage policy is always the same  : Schedule_Policy_ inc daily _8PM_synth_full_Sun_10PMI created a test Storage policy with a few clients.I ran the Plan conversion App.The SP was converted to Plan.I noticed that the schedule policy Schedule_Policy_ inc daily _8PM_synth_full_Sun_10PM has been disabled during the conversion and It is a normal behavior.But it means that other storage policies that are not yet converted will not be backup up until I convert them ? Also I noticed that the synthetic full full backup schedule was not taken into account during the conversion Thanks for you help !

Hi,Having issue backing up SAP HANA database (full DB and Log).  This server hosted both  SAP Quality and Development DB, but only Quality DB is getting the issue.Please advise.

Currently there are 2 servers,  one of which has MS SQL on it for a business application.   and the other has a media agent and file services etc. on it.    They want to put everything on one server,  can the MS SQL and the Media agent function on the same server.   The server will be running Window Server 2022, with a MS SQL database running on it,  along with file services etc.   Will it work.   suggestions.   etc.

Hi Community,We are planning to implement MediaAgent side software encryption in our Commcell. I have changed subclient encryption setting to Media side for all the existing clients. But for new subclients the default encryption settings is Agent Side.Is there anyway to set by default the Media side encryption for all the new clients?

Hi,currently I’m struggling with PLANs and Oracle Backups.Once I associate a database subclient to a PLAN, the Archivelog storage policy is moved to the same plan. (whithout internally modifying the original PLAN association for the Archivelog subclient)if the PLANs are using different storage targets, this is not the wanted outcome.Is it possible to define the Archivlog policy / plan indendent to the database subclient (or even commandline) plan ? (V11.32.71)rgdsKlaus

Hi,currently I am trying to restore the folder Inbox only.So no subfolders should be restored, just all emails in Inbox.If I select the Inbox, all subfolders are included, please see screenshot, “Posteingang” is german and means Inbox. If I click again on the inbox folder, nothing is selected. If I deselect all subfolders, nothing is selected.If I select the checkbox beside “From”, only the emails on the site are selected. Since I can show only 500 emails per site, I can not select all emails. In this inbox are up to 10.000 emails which should be restored...is there a possibility to select with one click all emails in Inbox but not in any subfolder?Maybe I’ve overseen it, maybe it isn’t there?Setup:11.32.65, Exchange Online Thanks in advance for your help! 

Hiwhen i take oracle instance backup always get failing  message .when i check oraagent logs  i found this OraObject::CheckSid() - Galaxy Oracle SID[TEST] does not equal Oracle SID [] any idea how can i check or fix this