Self-Hosted Q&A

I am working on using some pre/post scripts for a few linux docker servers and require to change the elevation.I have a previously setup subclient where I am able to utlize the “root” elevation but when I try to change that in the new subclient- I get this … weird message Where is this set? I can kind of bypass it in the command center- but not enough to where I can move on. Curious as to what FR enabled this :

Hi In below screen shot why DDB lookup is very high percent, does it mean backup job with slow performace and what could be the reason that DDB lookup percentage high    Thanks

hi, when i try opening the properties screen of an user i get the following error message :through JAVA applet :  Protocol on server not yet implementedand when i try to acces the properties of the user through Command Center i get a blank screen with a red error box on it but without any more info Did some one already bumped into this error too?and does any one have a solution for this? thanks in advance!

anyone use S3 CRR to replication commvault backup image to remote site? want to understand how to do recovery in remote site since to metadata for the remote S3 bucket

I want to recover the db backup of the exchange server backed up in tape format to the migrated commcell.The migration went well through ccm, and now I'm trying to insert tape and restore the exchange server db backup, but they say they can't load the backup data. The tape library that was previously usedThe tape library currently used after migration is different

aux copy job was suspended at 98 % but when resumed its 70% or some jobs from 45 to 25%  why the job is not resuming where it suspended ?

Hello, we are having problem with an aux copy job during the night. It fails with an error  Failure Reason: Error occurred while replicating snaps [ 100.64.80.90:SP_2_3754640_366032_], for storage policy [DC04_Oracle_DC03] copy [2-toVault] MediaAgent [de03comwisp]: Backup Job [3754640]. Failed to create replica snaps for primary snap job[3754640] [Failed to prepare snapshot.].Failed to prepare snapshot. : [Relationship[0fb3694c-94-11ee-9705-00a098a] Source[de04ora0fsa01:o_n_orac_JOFI_data1] Destination[de03ora0fsa01:v_n_orac_JOFI_data1] cannot be used for replication. Please make sure the relationship status is Idle and resume the job.]  Fails once in the night, then it succeeds later. It fails every night. Anyone had a similar issue?

Hello All. I’ve hardware refreshed a commserve on a new host. Build 11.32.23. I’ve installed a new media agent also at 11.32.23 and duplicated the packages installed in the old media agent it is eventually replacing. The old media agent has “Exchange Mailbox (Classic) ida” installed and is visible under the client in the commcell browser.  The new media agent has ‘Exchange’ package installed; this is visible in the ‘properties > version’ tab. In the commcell console, commcell browser, under the client for the new media agent, I see some ida’s (fs ida, VSA ida) but not any Exchange ida. In the properties of the new media agent client, I select the option to release licenses, just to see what licenses are consumed, there is only fs and vsa. When I run an install software job for the new client, “Exchange” is greyed out so there is no ability to install.  Though the customer is not using the exchange classic agent any longer, backup activity is disabled on the subclients for it, the

Hi. At the moment we have commvault backups setup to backup NAS SMB shares. For that we have Windows VM as Data Access Node.Do we need to setup another Data Access node (linux based) to be able to backup NAS NFS shares, or is there a way to use existing Windows VM Data Access Node?I inherit commvault from another team and didn’t get much training on it, so consider me a newbie. ;)

Hello everyone, I'm seeking guidance and advice on configuring the replication of a Poweri server with Linux to another server using Commvault. I would greatly appreciate any assistance you can provide. Questions:What are the best practices for configuring Commvault for Poweri server replication with Linux? Are there specific considerations we should be aware of when setting up replication on Poweri servers? What aspects of Commvault should we configure to ensure effective replication? Are there any specific Commvault documentation or resources you recommend for this scenario?Any suggestions, experiences, or advice you can provide will be greatly appreciated. Thank you in advance for your time and support!

Good day peeps, I would like to discuss immutable storage and the need of off-prem 3rd copy :)Having immutable storage with both primary and secondary copies in on-prem storage is well and good from a perspective of faster restores. But they are still on-prem. So there is connectivity, own DC’s, thus meaning that if I have access - someone else can have access. Would that be a hack at software level or access gained inside the DC physically, or some disasters to our own DC’s.We could help manage connectivity aspect with air-gapping that CV has described with it’s workflows or scripts, other set back of that is that copy could take few or more hours to finish, depeding on size of the data.. If you are doing such air-gapped copy daily - you are frequently open. If you are doing such copy 1 a week - you are open for long period of time if your data to copy is not small.From all of the above, 3rd copy seems quite needful? What w

How can we backup CIFS shares directly from a storage appliace using Commvault . We use Hyperscales appliances as Mediaagents for all of our storage policies. Until now we were using NDMP backups for these shares but now are moving away from Netapp.

Hello All.I’m a bit confuse about the DDB usage on Cloud Archive storage. From the Cloud Storage Building Block documentation…https://documentation.commvault.com/2022e/essential/139246_combined_storage_tier.htmlhttps://documentation.commvault.com/2022e/essential/139247_archive_storage_tier.html...we can see Deduped and non-deduped are allowed. But from the Cloud Storage Best Practices it is strongly not recommended:DDB Backup on CloudMake sure that the cloud storage library does not have an Archive Object Storage class selected. DDB backups are not recommended on Archi

Hi, Anyone have any idea on what is the limitation on number of VMs per subclient can be configured?Regardless of number of readers/writers available, this is for VMware environment. I couldnt find any information on BOL nor Google.  Thanks and regards,Lee

We currently have an 3 tier architecture with Vmware 7.0 and vcenter 7.0 with the commvault deployed in the VM.The Backups are running smoothly without environment. We are in the process of purchasing Vxrail and would be moving all our VMs from the old 3 tier architecture to new VxRail Appliance.We want to ensure all our existing Commvault backups and jobs and schedules configured with the old vCenter are successfully migrated to the new vCenter running on VxRail.How do we proceed with this

 AADSTS700082 = The refresh token has expired due to inactivity. Getting this error when running “Verify connection” on several Teams backup tenants.How can the tokens become “inactive”?The refresh procedure for the Teams token is a pain, at least in our case.We either need to have a remote session with the customer and log in with our admin credentials in their environment, and have the customer enter their global admin.. Or they need to log in to a remote session into our env and enter their global admin credentials..None of our customers give us their global admin credentials, because we don’t want to request it, and in our experience the customers are hesistant if the subject is brought up.Even with contracts specifying that we'll only use our access for the backup service, it's impossible to guarantee 100% that individuals won't have malicious intent or make mistakes.It’s a big ask.So is there anoth

Hi,I understand that Commvault only backs up (User / Group / Shared) Exchange Online Mailboxes with a Microsoft mailbox license assigned.Is this correct? If this is correct, is there a possibility to automatically exclude from backup all (User / Group / Shared) Mailboxes without a Microsoft mailbox license, so that for once in a lifetime the Exchange Online backup can complete succesfully without any mentioning of failed / skipped mailboxes?Thank you so much!

We found a few clients that did not have a plan so we were not getting a message that it wasmissing backups. Is there a report that would give us this info? or is there a way to know?Thank you -

Hey all - I am working with a customer on SQL log backups.  The log RPO on the plan is 15 minutes and we verified in the Java GUI that the auto schedule is also 15 minutes.  the problem is the logs are backing up every 30 minutes and we can’t figure why.   What could I be missing? Thanks!

Does anyone still use SharePoint Document agent?  Everything can be recovered by restoring content database.  Using document agent seems like a waste of resources

The customer has single nas client with an ndmp agent that is used for a snap primary and its backup copy. The snap primary has a non-dedup storage pool, the backup copy for that snap primary is dedup’ed and writes to a storagegrid. The customer wants to stop using the ndmp agent and use cifs/nfs agents going forward continuing use of the same storage pools with no interruption or negative impact.  Would this agent change have an impact on the storage pools ? Or can they create new subclients under the cifs/nfs agents, using the same storage policy and then use the same storage pools with no interruption or sealing of the storage pool ? 

Is there any way to specify within a VM Group an affinity for certain access nodes for certain backup types? I am using Auto transport mode because most of my VM’s can utilize my Windows MediaAgent VM’s for HotAdd, however a few of them need to fall back on NBD. When they do NBD via our HSX nodes, they get great throughput and the jobs finish quickly. However, they are often selecting the Windows MediaAgent VM’s for NBD and the throughput is abysmal, causing the jobs to take 5-7 hours longer than they should to complete.Is there any way to control this within the VM Group? If not, has CommVault ever considered adding access node affinity/anti-affinity as a feature? Or perhaps modify the access node selection logic to reference the throughput/runtime of past jobs and realize that selecting incredibly slow access nodes for NBD is not a good idea?

Any chance to run pre script and post script for Azure VM Intellisnap? If yes, which script language supported by Commvault?

Hi Vaulters, This is a topic in which I already created multiple threads and read a lot of them here, but still confuses me, it’s still a bit confusing, on how the process may be implemented in the right way. Basically, we wonder how WORM can be implemented on a Disk storage type library which has WORM capabilities.There are tons of topics regarding cloud storage, but wonder how the process works with On-prem Disk libraries. We are seeing that, enabling the WORM from storage side may increase the BET to 2x to 3x.Would there be a DDB sealing in case of a disk library …etc. ? We would love to get a simplified overview on how the implementation could look like and how the pruning would work in this case. All your advices are welcomed. Regards. 

Hi Vaulters, We have a new CV platform that will be deployed soon, the Infra that will be backed up is all virtual based on VMware 6.7. Regarding design, we are checking which transport mode is the most suitable in our case, and as of now, since the VMs are hosted on datastores residing on a Storage Disk Array, it looks like SAN mode is the most efficient way to back up our VMs. Can anyone give us the right steps to implement this ? A step-by-step procedure, since we couldn’t retrieve this on the documentation. We are also looking for HotAdd transport mode, which also seems feasible in our case.Overall, what are the pros and cons of each tranport mode (SAN and HotAdd) ? For example, we read that restore performance is poor on SAN mode when VM disks are thin. Kind regards.