Software Upgrades and Updates

Hello good day,I’m planning to upgrade CommVault server from version 11.24.134 to 11.36.56. CS/MA is a physical serve. DDB and Disk Library are hosted on the same server.Upgrade procedure is fine. Not very sure how is the rollback plan. Understanding if any upgrade error occur it will not automatically rollback. DR backup configured no DR-Live sync.If CS server has a media agent role and data on it how to do this, because we could not uninstall CS before uninstalling the media server. Is it possible to repair CS software using install package as it has an option for repair but not sure it is applicable for a CS server, then restore the DB using DR backup set. Definitely we must log a support case.I need to plan how to rollback/reinstate CommServe (CS, MA, Disk-Library & DDB are on same box) in a situation of an upgrade failure. Please help.    

Hi Team, Is there a procedure to upgrade from 11.32 or 11.34 to 11.36?I had some impressions and thus the need to ask the following questions arose.1- I want to upgrade from 11.32 or 11.34. It is said that a system that performs pre-upgrade check has arrived and the latest patch for Windows and SQL Server must be installed. Even though the latest patch is installed, the error persists.2- As far as I see in the document, 11.36 only uses SQL Server 2022.3- In this case, when I want to upgrade SQL Server itself directly from 2016 or 2019 to 2022, I get an error again.4- First, DR Backup will be taken, then Commvault and SQL Server will be uninstalled. After reinstalling 11.36, the DBs taken with DR Backup will be shown to the environment, is this correct?

HelloIs RHEL 4 with agent FS V10 compatible with a Commcell V11 SP32 ?I tested on SP28 and it works well but not on SP32….Thanks

Hello CommVault Community,When commvault (SP11.32) will support Apache Tomcat 10.1.34?https://documentation.commvault.com/2023e/expert/third_party_applications_installed_by_commvault_installer.html

Does anyone faced with license expired (1.1.1970) after commvault upgrade?After I upgraded the CS + MA I got a message about license expired on 1.1.1970 and it’s happen on the web only. In the commcell everything is fine with the license.we upgraded from 11.34.41 to 11.36.28CS + MA are running on windowsThanks  

Dear Community, Our SOC team requested to patch SQL server on CS with some security patches.Need your support to provide the full procedure to do the patching successfully and how to mitigate any failures. Thanks in advance

Hello,I did an upgrade my test CS from version 11.32.59 to 11.36.35 on RHEL 8.8.The process itself went through without a problem, both Commserve and MediaAgent updated.However, when I log into the console, it still displays version 11.32.59 for Commserve and Commserve only. I did restart services, restart commserve, I can't do the repair it because I get an error that the version in the software cache is incompatible (I have 11.36.35 in the cache).Has anyone else encountered such a problem and managed to solve it?My dashboard now displays this:  

我的 Commserver 环境是版本 11.26.8。是否可以升级到 11.28.x？升级过程中需要记住哪些注意事项？我在社区中看到了类似的版本升级，但它们都略高于我的环境。另外，我想知道 11.26.x 的任何版本是否可以升级到 11.28.x，期待您的回复。

Olá, gostaria de solicitar apoio dos universitários para solucionar um problema noMedia Agents.tenho o commserve na versão 11.32.76 e quero atualizar o media Agente Amazon Linux 2 para a mesma versão, pois eles estão na versao 11.32.54, mas ao fazer o upgrade da erro: Upgrade Software Status Failed  

Hi there,Im getting this error message after software upgrade, event tough all of the clients including on prem Exchange 2019 DAG members are upgraded to v. 11.36.35Error code: [19:2025]Description: Backup job cannot run. Please verify that all DAG members are upgraded.  

Hi guys. I need to backup an Oracle Exadata cloud service (on OCI). but first..., what type of license do I need? Commvault Backup and Restore per VM or FET? and,  do I need a media server? Does anyone have the documentation link to do that?Please, I would appreciate some information to guide me. regardsFrancisco

Hello:My IT security colleague wants to know if we can manually update the version of Python that is installed on the Commvault server. We have version 3.11 on the server and they are receiving alerts about possible vulnerabilities in the version and that is why they want the most updated version.

I Understand that commcell console are not support on new version but if my new client thay want to use it, Is it still possible? and How to ?

Hellowe just upgraded from 11.28.x to 11.32.73 a few days ago and now we have been getting these DATA CUBE EVENTS.  Im not sure why or how these started or what they are.   I still consider myself a novice commvault user. for our upgrade We had to basically uninstall commvault and then uninstall MS SQL as we couldn't go straight to 11.32 as our MS SQL server was still on 2014 with 11.28.xSo once we uninstalled both commvault and MS SQL we used the 11.32.x Full version to install commvault/ MSSQL back onto our server with the same commvault packages as prior then we did a recovery on the DBs.  Of course I had issues with the Recovery portion and had to tie in support.   But now Im noticing the following:  EVENT CODE 72:176[Data Cube service] with URL [http://xxxxxxxxxx.xxx.com:20000/solr/api/ping] is not responsive. Reason [Data Cube service is down or unreachable]. Please make sure [Data Cube service] is running and reachable.Im not familiar with it - DATA CUBE.  Is there a turn off sw

Hi,I need to upgrade my commvault platform and upgrade from 11.20 to 11.36The service commserve is in stand-alone configuration.I have recently been dealing with this backup platform, I ask for help to have a procedure with the steps to be taken for the safe update. ThksDario 

After upgrading from 11.32 to 11.36.28, some backups on the Azure stack fail with this error:Unable to create a virtual machine snapshot of [x]. [Failed to fetch a Valid SAS Token. Could not find member 'fileFormat' on object of type 'AccessData'. Path 'fileFormat', line 1, position 57. Code=BadRequest, HTTP Code=400-Bad Request] Please check the virtual machine snapshot tree. Any help?

download and does not allow me to download 11.36.x directlyit allow me onlt 11.32.x or 11.34.x do I need to upgrade to 11.34 firstly and then 11.36 or am I missing something?

The issue arises because, after installation, the GUI cannot launch, and the following message is displayed: Using update installer /home/pawin/Commvault_Linux/linux-x8664/LooseUpdates/CU116/linux-glibc2.3-x86_64/installer/newinstall.gz running as /root/.gxsetup/cvpkgadd/newinstall: im not sure Commvault v11 SP16 compatible with Linux AlmaLinux 8.10? /home/pawin/Commvault_Linux/   it have permission root by chmod -R 777 

We currently have a single Windows Server 2019 running Commvault 11.28.129 (serves as both commserve/media).  I see that our MSSQL is version 2016 ( product version 13.0.6455.2). So I normally download regular maintenance releases on a jumpbox and then upload it to a file share location and then on the commserve I do a copy via TOOLS | ADD/REMOVE SOFTWARE | Copy Software. What is the best approach to upgrade to 11.32.x.   Do I just download both the Windows & linux latest 11.32.x update  (we only have RHEL & windows clients - about 18 total) ??   Then copy the 11.32.x over to our file share were I can then do a copy via commserve  TOOL | ADD/REMOVE SOFTWARE | COPY SOFTWARE? Then just perform a “Upgrade Software” via commcell | Tools | Add/Remove software?Basically can I upgrade the Long Term Support release of 11.32.x via the commcell?Or do I have to download the main 11.32 package from the commvault support site - Downloads & Packages | v11 Download Manager & Additiona

I found this video:  It seems very intresting to us, has anyone seen any documentation about this new feature?I could not find any.

Does these physical HP UX servers FS level backups are still supported in Commvault?RX7620 , HP-UX Ver11v2RX1620 , HP-UX Ver11v2As we know HPUX 11.2 is EOSL. As i checked in documentation.commvault.com it has its supported but with conditions, not able get full clarity. We have  requirement for data migration from HP DP to Commvault, so in that case, can we use 11.32 or 11.34 to get FS level backups on these machines? 

Hello team,We are currently working in a multi-tenancy environment, and some time ago a customer was completely removed from our Commcell (clients, policies, pools, company etc), however, an Uninstall software operation is bein triggered automatically only for this customer, which fails due there isn’t any chance to reach the clients due they were already removed.Following the job events, the username which triggers the job is started by “System”, but I’m not able to find out from where this job is being trigger.  I also checked the if the remove laptop option is activated, but it’s set as “never”. Case was opened but the support couldn’t see anything useful, the suggestion was upgrading the environment.  Do you know from where this “schedule” maybe is activated?  Thank you.

I am doing a hardware refresh of my Commvault Environment and would like to setup Both Commserver & Media Agents on Redhat Linux.Is this supported and can i migrate from Windows Commserver to Linux?Can only see online that Commserver only supports Redhat 8.10 and Not Redhat 9 and does the fileystem partitioning also matter?

Hi FellowsAfter reboot, installation continue but failed, because the language cannot find find the source DVD ???If I start the installation (from program files\CommVault\installer… the only option I’ve got is “Download packages to install on a different computer”I’ve tried to install CommCell on this computer (Win2019).I’ve tried also to install IIS before...same Any suggestion ?ThanksJasmin

This is an informative post targeting customers, like MSPs, who use the Private Metrics Billing engine for chargeback or other use cases. Do note that ones you upgrade to CPR2024 that the billing engine stops showing information. For some reason, and without notification/communication, Commvault decided to redrawn the possibility to use the billing engine by customers. We have a ticket open for it already.