Software Upgrades and Updates

HiDuring accessing Commvault Partner university site we getting following error while we are login on partner site Regards   

I’m currently running 11.30.64 and tried to download 11.34.5 but after 40 minutes the job reported 0% progress.  I killed the first download job and am now trying to download 11.32.35 and it also seems to be going nowhere.  Is anyone else having problems downloading patches?Ken

Hi! We’re slowly planning some upgrades to our Commvault installasjon, where we’re planning to go from 11.24 to 11.32 (which i understand can be done with a direct upgrade from .24 to .32)….. but we also plan to upgrade the Commvault MSSQL installasjon, which is currently an older MSSQL versjon, The question is, should we upgrade the DB first, or Commvault ? Any recommendation ?

I am reaching out regarding an issue I have encountered while attempting to use Commvault 11.32.35, specifically with the Command Center.I have followed the installation process diligently, including the implementation of .NET version 3.1.32 as instructed. Unfortunately, the Command Center is not responding as expected.To address this issue, I also attempted the installation using .NET version 8, but the results were equally unsatisfactory.I would greatly appreciate your assistance in resolving this matter. If there is any additional information I can provide or any specific recommendations you may suggest, I would be more than happy to follow your guidance.Thank you in advance for your time and support on this matter.Best regards,Ferox

Hello to all,Recently I faced the following issue and I was not able to login to Command Center!In my case there was no alternative in browser, neither an exception to bypass this Clock Ahead error!Finally, the solution was to just update the Chrome browser to latest version!As the documentation mentions “Google Chrome (versions that are not older than a year)” Supported Web Browsers for the Command CenterYou can use the following web browsers to access the Command Center and the Web Console.    Apple Safari (versions that are not older than a year)     Google Chrome (versions that are not older than a year)     Mozilla Firefox (versions that are not older than a year)     Microsoft Edge     Microsoft Internet Explorer version 11https://documentation.commvault.com/commvault/v11_sp20/article?p=144881.htm I hope I helped some people with this.Best regards,Nikos

Hello all!We have received a request to update Java on our Commvault Servers - Comservers and media agents.Are there any dependencies between Commvault Services and Java version which we need to keep in mind? Are You aware of any “compatibility” matrix for Java version and Commvault? Can we just easily upgrade Java and should not be worry about Commvault Services?

Hi Team , Is there any matrix to be followed while upgrading from 11.26.31 to 11.28. commvault package . BR Sudhir 

Hi,we were in SP26, to save the new Vms we used XML by specifying the VmguidNo need to launch a first backup to generate the IndexV2 client.Do you have an idea ?Since SP28, our XML no longer worksFor exemple<?xml version="1.0" encoding="utf-8" standalone="no"?><TMMsg_CreateTaskReq>    <taskInfo>        <associations>            <subclientName>subclient</subclientName>            <backupsetName>backupset</backupsetName>            <instanceName>VMware</instanceName>            <appName>Virtual Server</appName>            <clientName>vcenter</clientName>            <consumeLicense>true</consumeLicense>            <clientSidePackage>true</clientSidePackage>        </associations>        <subTasks>            <options>                <backupOpts>                    <dataOpt>                        <createNewIndex>false</createNewIndex>      

Hello TeamWe are facing the below-mentioned error during the installation of the agent on the client's Linux serverPlease check it  

HiI noticed in the documentation a note about the lack of Commvault support for Table level restores.https://documentation.commvault.com/11.24/expert/20248_configuring_oracle_subclients_for_table_level_restores.html “If you use Oracle 12c or a more recent version, you can only use this procedure for databases that are not Container Databases (CDB). To restore tables in Container Databases, you must use the RMAN command line.” Are there any plans to support this via the GUI going forwards? Container Databases have been a feature in oracle for over a decade now.   

Hello everyoneWe have strange problem with assighnmen of the unix gropup for oracle data agnet.Machine is added as client trough commcell console and the following agents are instaled: file system core, file system agent and oracle agent.There is no firewll betwen commcell server, media agent server and client.Client machine OS is AIX 7.1.During installation setup we assign the Unix group "dba" .After installation finished successfuly we start file backup and it finished successfuly so we asume everything work fine.When we try to initiate backup of oracle data base it give us an error ORA-19506: failed to create sequential file and the job stay in pending state.We checked what group is assigned to /opt/commvault/ , /etc/CommVaultRegistry/ and it seams everything in this directories are with propper unix grou "dba".We checked ORASBT.log log file ,and there were errors that it cannot read this files in registry./etc/CommVaultRegistry/Galaxy/Instance001/iDataAgent/.properties/etc/CommVaul

Resolv.

is HP Unix HP-UX B.11.31 OS is support Commvault version 11.28.83 ?. Kindly guide

Hi guys. We have a customer running Commvault v11.24 (Commserve and 1x Media Agent) on Windows 2012. An OS upgrade to W2019 + CV upgrade to v11.32 will be happening soon. It’s a small environment with Exchange Compliance Archiver Agent installed on the CommServe server archiving a few email msgs from legacy systems per day on Exchange on-prem. The Search node for this agent is running on the Media Agent however the Index sits on the CommServe server. The decommissioning of this environment will happen in 12-18 months only. From the Deprecation Note...  https://documentation.commvault.com/11.24/essential/157248_deprecation_notice_for_exchange_compliance_archiver_agent.html...the replacement is the new Exchange Agent. A new client server will be created and the new Exchange agent installed on it. The idea is to keep the Commserve server clean and steady without any other role running. But, in replacing and decommissioning the old Exchange Agent what happen with the Search Node and index?

Hi Team,After the update to 11.28.93, our online backup goes into pending status and aborts after several restarts.Does anyone have any idea why this is suddenly happening?I see the following messages in the joblog:1568  1920  11/17 07:23:03 339626 **** CVMailBackupCoordinator.exe started with command line [-j 339626 -a 2:927 -c O365_Exchange -m K19-xxxxxxx.ad.xxxx.de*k19-xxxxxxx*8400 -t 2 -r 0 -i 2 -jt 339626:8:1:0:0:19052 -mt 1 -cn K19-xxxxxxx -vm Instance001 ]1568  1920  11/17 07:23:03 339626 Current diretory set to [C:\Program Files\Commvault\ContentStore\Base]1568  1920  11/17 07:23:03 339626 VMName [Instance001]1568  1920  11/17 07:23:03 339626 Mailbox Type [User Mailboxes]1568  1920  11/17 07:23:03 339626 jobID [339626]1568  1920  11/17 07:23:03 339626 virtualClientName [O365_Exchange]1568  1920  11/17 07:23:03 339626 Operation = Backup1568  1920  11/17 07:23:03 339626 CommCell ID [2]1568  1920  11/17 07:23:03 339626 AppID/SubclientId [927]1568  1920  11/17 07:23:03 339626 Virtu

Anyone knows if a reboot is needed after updating the Windows Oracle Agent from 2022E to 2023E ? Thanks!

We are working on getting all our backup media servers patched up so they are up to date.   Once patched how do you patch or confirm the physical servers with the agent loaded get up to date.ThanksMike

 Good day to you All, I am encounter the Maintenance release upgrade failed on only single client rest of the linux and win was success. Upon check the autoinstaller.log found below error. 104656 1ef58 10/10 16:33:54 113928 ProcessNewCacheRequest Cache operation type in request is [GetCacheInfoNew]104656 1ef58 10/10 16:33:54 113928 ProcessNewGetCacheInfoReq() - Getting cache information for client [host*8400] from [C:\Program Files\Commvault\ContentStore\CVMedia\11.0.0\Windows] for the requested release and OS104656 1ef58 10/10 16:33:55 113928 [CalculateCheckSumForCacheFiles] Computing file-checksum information for release [11.0.0] os [WinX64] cache directory [C:\Program Files\Commvault\ContentStore\\CVMedia\11.0.0\Windows]104656 1ef58 10/10 16:33:55 113928 [CalculateFileCheckSumForOS] Calculating checksum information for V11 binary files from directory [C:\Program Files\Commvault\ContentStore\\CVMedia\11.0.0\Windows]104656 1ef58 10/10 16:33:57 113928 [CalculateFileCksumForDir] Success

Hi CV Forum. Hopefully someone can advise here. I couldn’t find these exact questions in the forum. I am going to upgrade from 11.20.172 to 11.28.(latest) and just have a few things I can’t seem to find in the masses of documentation.Great walkthrough here by Jos on the upgrade procedure to 11.26 and going to be pretty much the same procedure. We are running SQL 2016 and just wondering if anyone has come across the need to update.. I doubt it but couldn’t find it in the reams of documentation. Upgrade from version 11.20 to 11.26 (Latest release) | Community (commvault.com) Also, we are having to maintain some older EOL OS which require v9 and v10 client versions. Has anyone upgraded to 11.28.x and can they confirm they still work?  Thanks for any advice. Alan

Hello everyone! I have commcell version 11.23.42. What version can I upgrade to so as not to re-issue the license?

failed main upgrade phase commvault while performing upgrade 

Hi,We are currently running Commvault in a VM 11.20.168 on Windows Server 2019, and also using a FREL.As the title states, I would like to upgrade the Commvault release from 11.20.168 to the latest version 11.32, and also the Windows Server version. We have 4 instances that I maintain, and it is a closed network (I have to download the update files and transfer them over).This VM was previously running Windows Server 2012R2 but I upgraded our instances to Windows 2019. I could just do an in place upgrade again to 2022, but maybe it is best to make a new VMs. Please share your thoughts and recommendations.

Hello everyone, We are running Commvault 11.28.72.Now we want to upgrade to 2023E. I'm trying to download the software via Commcell Console:Tools tab, Add/Remove Software > Download SoftwareThe download starts and then changes to pending with the following error: If I try to download 11.30 the same thing happens.When I upgraded the commcell console from 11.24 to 11.28 it al worked great.Anyone an idea of what to do?

Hello, Yesterday I upgraded the Commserve serve from FR28 to FR32. Unfortunately replication process for Commserve DB between the server is not working properly after upgrade. The issue which appeared is: Query Result [Microsoft.SqlServer.Management.Common.ExecutionFailureException:The database was backed up on a server running version 15.00.4280. That version is incompatible with this server, which is running version 13.00.5216. Either restore the database on a server that supports the backup, or use a backup that is compatible with this server. RESTORE LOG is terminated. Please let me know me probability  solution. Regards, Michal

I’m looking to upgrade :-)Upgrade 11.22.66 to 2022E or 2023E any gotchas, to be focused on please. Is it a direct upgrade option? thanks