Commvault Cloud Topics

Hi community,I want to get more information about the “Cache directory” file server tab in mediaagent properties.Where is it used for?tried help search in https://documentation.commvault.com/2023e/expert/mediaagent_online_help.htmlfound nothingcan you help?Thanks in advanceJoerg

Hello,We are running some pre-DR tests and workflows and I have come across an issue with VMWare VM restores (Windows) to Azure.  Basically, the Azure agent does not get installed.  The server can be reached through RDP, but other extensions that require the Azure agent, won’t work.  I worked with Microsoft and they showed me how to install the agent, both online and offline.  However, looking through the documentation, Converting to Azure Resource Manager (metallic.io), I see a mention of installing Hyper-V drivers for Linux, but nothing for Windows machines.Is this normal behavior?Thank you!

Hello, one of our customer want to move away from the Exchange Compliance Archive and the “Offline Contenten Indexing” as a Search Engine infrastructur.The new solution will be the ContentStore Mail Server - SMTP.The customer is planing to recall/restore all old mails from the old archiv into the “new” Client to also remove all the old entries of long retiered systems. Another Painpoint is, the old Search Engine hit the next limit (more then 100M object) and it would require a new Node to be added.Is there any way, to restore the data directly onto the ContentStore Mail Server, or do we need to have the messages restored into the exchange server and push them from there into the Contentstore Mail Server?Or am I missing any other Option for the migration steps?Kind RegardsJoerg

As I don’t see a proper place for feature requests (but I’ve somehwen seen already someone asking it for): Can I expect Commvault to support XCP-ng anytime “soon”?https://xcp-ng.org/ is an improved fork of Citrix Hypervisor which has been very focussed on VDI only and heavily ignores needs of general virtualization environments. Citrix has been markedly ignoring any feature requests that have been made towards needed functions.XCP-ng is growing, has an active community, bugtracker and developers but yet it has a small ecosystem of large enterprise backup solutions like Commvault.I really would like to switch over, use that plattform and support them by that - but yet Commvaults supportlist denies that.XCP-ng also uses XAPI and should be very closed for whatever Commvault comes in tough with.A while ago I just tried feeding it with XCP-ng, but it denied it as an unk

I need a report listing all the servers that need to be updated/ upgraded to the latest release. Could you please advise from where i can get such report  Thanks  

Hi all, Any idea how can I add/get the below tiles to the Dashboard? Health Report: Disk Library Growth TileHealth Report: Live Sync Status Tile https://documentation.commvault.com/2023e/essential/health_report_live_sync_status_tile.htmlhttps://documentation.commvault.com/2023e/essential/health_report_disk_library_growth_tile.html

Hi everyone, I have live sync enabled between two comm cells “Active and Passive”. DB maintenance haven’t run since around 2 years. the workflow is disabled unfortunately.  I need to run the command dbmaintenance -full on the active server. Shall I disable the live sync before running the command? Do I need to run the same command on the passive commcell server as well? Thanks in advance 

Hello everyone,could you please share the procedure to decomission an HyperScale X entities, stg pool, library dedup objects, etc…, in the Commcell environment? Thanks and regards

Is it possible to configure CDR in K8s

Hello,We want to make Hardware Refresh for Media Agent.After install new Media Agent on new server with Windows Server 2019 Standard everything goes well. In CommServe MA is ready.After add LUNs from disk storage for bakups still everything goes well.But after add LUNs from other disk storage with VMFS datastores, MA goes offline in CommServe with offline reason:"The MediaAgent if offline is initialising and refreshing the device information"And this state cannot be repaired with:- reboot system and services- repair software- delete LUNs with VMFS datastores and after that all of aboveOnly after deleteed LUNs with VMFS datastores, full delete MA and new installation, MA gone ready.But if we again adding LUNs with VMFS datastores, MA goes offline again. (on that step we found where MA goes offline)Adding LUNs VMFS datastores with rules described:https://documentation.commvault.com/v11/expert/best_practic

Selective copy - Last Full backup Of the Month to be selected for Aux copyExample: for the month of march, scheduled Monthly Full backup is at March 31st 11:30PM, somehow if this backup get failed, as per below selective copy logic.. it will select the previous[March 23rd/24/25/26/27/28/29/30th ...etc] Full backup as Monthly backup.But actually, If the Full backup failed on 31st March… i need a logic for monthly backup as next/ subsequent Full backup to be taken as Monthly Backup [i.e ...April 1st/2nd/3rd …. Full backup]?How to get this logic?  

Hello,We are running commvault 11.28.52 and currently testing the PostgtreSQL Agent. In our testing environment, we have two PostgreSQL 12 Servers running as a cluster with one Primary active server and one standby server. The servers are Linux-based VMs.We are performing backups and restores from the primary server. However, every time we restore the DB from the FSBasedBackupSet, the replication between the nodes stops working. What are the Best Practices for FsBased cluster restore and how to perform restore correctly from this backupset?

The process of setting retention to half what is actually required, combined with the periodic sealing of the DDB seems clunky, and results in significantly higher storage usage - can we expect any improvements to that process?Where an existing block is referenced during an operation, could it be more efficient to just extend the Object Lock retention for the associated S3 Object?

Hi Team,i request you to help me with below error i observed during my 7 x Apollo server HSX installation in DC1 site. i downloaded the ISO from commvault site to my local system and transferred to DC2 windows jump server and successfully installed in DC2 site on 7 x HPE Apollo Servers .Later i transferred the ISO to DC1 jumb server and also have verified that all HW configurations in DC1 servers are as per HSX documentation, but when i start installation on HPE apollo servers, i get below error, please help !  

Hi,I have been testing de VirtualizeMe function and I have a problem with a system with a “peculiar” disk design.This system has a LVM partition spanning over 6 disks (I know, right?) and I get an error at the format disk step.Anything in particular where this couldn’t work? 

Hey everyone for our VMware environment is it safe to do strictly incrementals and Synthetic Fulls and not do any regular fulls? I see some articles that mention some one way and some the other but just trying to see what everyone recommends

Hello, I tried to achieve incremental backup on object storage bucket s3.There is a lifecycle rules applied on this s3 bucket.The first full backup was achieved successfuly but incremental failed.It is seem to be due to lifecycle rules or not, if someone have explanation and how to fix these issue. Description: Backup failed for all files, job will not be marked as completed successfullySource: S3-***-prd, Process: CvCloudBkpi did not see anything in logs to confirm the reason why the incremental backup failed. Thanks for your help. Regards.Karim

Hi all. I’m curious to know what speed others see when doing a Vmware NBD restore.Hardware, configuration ect. is not important, just want to know the speed, as I do not know if my restore speed is fast or slow.I get around 450Gb/h when restoring a single server via NBD. What do you get? Thanks-Anders

Hello,One the SAP tenant database is giving this error message.Error Code: [18:146]Description: SAP HANA Error [hdbsql execution Failed. 447: backup could not be completed: [2111003] An error occurred while reading from the channel; $INFO$=connection broken; $PARAM$=erroneous channel (since 34mues) 16423 with request-id 491439191825439890 {0x00007fd7e91cc530: id=16423, channel={={={this=140565281966104, fd=INVALID, refCnt=1, local=x.x.x.x/58822_tcp, remote=x.x.x.x/30246_tcp, state=Closed, pending=[----]}}}} from 58822 to x.x.x.x:30246 [rx-stats: sb=0,ub=0,sc=1,uc=0][tx-stats: sb=745,ub=745,sc=1,uc=1][buf: I/0][flush: 1713430610825079][rdit: 169][ssl-epoch: 0] with method BackupMgr_ClientRequestIDX with id 491439191825439890 on host xx-xxxxx on port 30201 from process hdbnameserver with service port 30201, pid 34380 and tid 18566 started at 1713430610825041 SQLSTATE: HY000].Any sugges

Hi All, Refer https://documentation.commvault.com/2023e/essential/planning_for_commserve_livesync_setup.html Identical software must be used for setting up the production and the standby CommServe hosts. Ensure that the Operating System and SQL Server version (including feature releases) are identical in the both the production and standby hosts. Could install and setup HA Active / Standby in one Windows 2022 Standard and one Windows 2022 Data Center? Best regards 

Are there any issues with creating a Secondary Copy for a Plan via the CommCell Console, with the intent of promoting that copy to Primary?For whatever reason, the Plan isn’t correctly listed within Command Center, and as such I am concerned about causing further issues if attempting the change via Command Center. Plans are terrible.

Dear Team, We currently have a production CommServer running V11 SP 28, while laptop/desktop backups are operating on a lower version, V11 SP 24. With over 5000 laptop/desktop agents requiring an upgrade, we seek assistance in downloading the necessary packages and deploying them via SCCM without creating new instances. Your guidance in this matter would be greatly appreciated.Furthermore, we have observed multiple duplicate instances appearing for each machine. We are keen to remove or delete these duplicates without impacting the existing backup configurations. Could you please provide instructions on how to achieve this effectively? Regards,ManiD

 Hello can I find this option in the command center in the plan option ?I mean to the advanced option in the second picture from the commcell console thanks!

hi guys, i decided, that i move my infrastrucutre backup from veeam to the commvault.  i have around 125 VM on VMware cluster ( 5 esx nodes). i the veeam i have a one bakcup job, after sucessfull backup the data is copied to the secondary location and every sunday is full backup (synthetic full) copied to the tape (Quantum Scalar i3 with 2x LTO 8 drives).  now i looking for a right way, how to migrate/move to the Commvault. I have already prepared a two physical servers, one is for the commcell and second is for media-agent (direct attached iSCSI 10 GbE 80 TB NTFS and 2x FC 8 GB to tape library.  i wanna to some best-practice :) its enought to have one VSA proxy in vmware or is best-practice to have on every esx host the proxy ?  from some years ago i know the commcell console, but now is only html5 console ?  how to setup the tape jobs and backup copy ? - aux copy its possible to create some tape media pool ? 

The evening of Friday April 6, I upgraded my CommVault installation from 11.32.38 to 11.34.20. Following the upgrade (which required reboots of almost all the client computers), the Friday evening backups seems to be running normally.  When I returned to work on Monday morning I have roughly 300 Alert emails regarding “unusual job activity” on various servers.  Weirdly, some of the alerts say zero files have been changed:Anomaly NotificationAn unusual job activity was detected in Job [751258], type [Root Size Change]. Details: Unusual number of file operations in client [INF-SQLP104] - created files: [0], deleted files: [0], modified files: [0], root size change of [0.00] GBDoes anyone know what the problem is and how to stop all this spam? Is there a way to turn off these notifications?ThanksKen