Commvault Cloud Topics

Hello community, I have a question regarding an error message from a DDB Verification job.Pleas see the error marked in red in the abstract of the logs:8120  1010  09/04 19:42:54 22835333 [Controller] Getting Chunks for Reader_1738120  1098  09/04 19:42:54 22835333 [Reader_171] Failed to get chunk integrity record from SIDB8120  1098  09/04 19:42:54 22835333 [Reader_171] Cannot process data for the chunk.8120  1098  09/04 19:42:54 22835333 41087620-# [DM_BASE    ] removeAllArchFilesMap(): Removing all the archive file ids from archive file map.8120  1098  09/04 19:42:54 22835333 [Reader_171] Discarding queued chunk list8120  1010  09/04 19:42:54 22835333 [Controller] Getting Chunks for Reader_173 Last ArchiveFileId [0] CommCellId [0] controller will wait for this call before proceeding to get next message for other workers I checked the documentation and the knowledge base to find out what the error is telling me.From my point of view the DDB doesn’t have any information about a certai

A Metallic software update is now available for your Windows systems. We recommend you perform this upgrade before Sep 9, 2023, when Metallic will automatically update the software. A onetime system reboot is required to complete the upgrade of Microsoft Visual C++ 2015-2022 Redistributable (x64) – 14.36.32532 which is included in the Metallic software update. Click here for a demo to prepare your Windows System for the Metallic software update.FAQWhat happens if no updates are done? Backups will continue to operate. Which systems will be need this update and reboot? This applies to Windows systems with Metallic software in your datacenter or cloud environment. The reboot is only required for windows systems with an older version of Visual C++ i.e., if Visual C++ 2015-2022 Redistributable (x64) – 14.36.32532 is not already installed. What is the expected software version after the update is complete? 3201.9 or higher. Does the Windows system need to be powered on? Yes. Ensure the

Hello,i’m searching a way to automate commcell migrations operations for migrating LTO-5 tape metadata on a new Commcell in order to be able to restore.i didn’t find any REST API or qcommand to do this.is there a way to automate these actions or it’s only manual operations ?regards,Christophe

Medium basic query, but I'm new to Commvault, is it possible to make SQL queries to the Commvault server database?

Dear Community,  my customer wants to make a VMware san-mode backup from NetApp Filer with NVMe over FC. I can’t find anyting in the documentation. Is this supported? If not, when is this available?RegardsThomas 

We have a “file server” that is a MacOS 12 montery machine I have built 2 seperate custom installers and both fail at the end with no error output just an installation failed message. is there something special about MacOS 12 ? I notice here they do not have it listed:https://documentation.commvault.com/2022e/essential/142144_system_requirements_for_mac.html 

Hello, How can i check if big data apps clean running properly, because i see on the vm backup SP 142 big data apps jobs. We are using Inde V2 so the big data apps creating not on subclient level but on vm level?  For example here is the printscreen of out vm SP. There 139 jobs of big data. Now i want to know if the clean up working or not. We are using System Created for Index Backups that runs once a day. But i dont see the scheduler for clean up. How can i check it?    

Hi Team, Is there way to determine to see one of our client computer group license usage on commcell console or command center ?I checked some but didn’ t find any related. If doesnt have that would be great I think. Best Regards.

I have a slow running Auxcopy job that I wish to analyse  , this job has been running over several days. I suspended and resumed the job nad then looked at the destination media agents CvPerfLogAnalyze.logfor the performance analysis. There are no entries in this log since July lasy year, is this a bug or has logging been inadvertently disabled. CV Version 11.28.73

I get “Failed to start backups as no eligible subclients were found” when i attempt run run a Synthetic full backup schedule that contains Mongo Big Data clients. I can however run the incremental schedule with no problems. There are no blackout windows defined for the clients. I did have these clients associated with a Plan but have now disassociated these.

Hi,My client changed the port number of his SQL instance to a specific number. His reason was to hide the instance for security purposes. However, it caused Commvault failed to backup that SQL database. with the error “Failed to validate the credentials for instance...”The client told me that everything that needs to point to that instance has to has the instance name like this SQLDB01,port-number\DB01 I wonder, what could I do in Commvault to back up this SQL database?Thank you. 

How to generate the command "qlist backupfiles" for a client MS SQL Server.  Like this link, but for a MS SQL Server database https://documentation.commvault.com/commvault/v11_sp20/article?p=45143.htmEspecially how to indicate the parameter <paths path=.…What to indicate for a SQL Server database Thanks.Gustavo

Details below, but in a nutshell, I’ve successfully set up two VSA proxies for the hotadd transport thus far, one at each of two sites.  One site, at least, needs more. I “swear” that I’ve set this proxy up the same as the others, but for the life of me, it’s not appearing on the access node list: Both the existing proxy and new one have the following software: They’re on the same subnet (sequential IPs, for that matter) and both have established communication with the Commcenter on port 8403.  The working VSA also has a session with port 8400, altho it’s working so that may be the reason why…I can successfully cvping on ports 8400 & 8403 to the commcenter and our mediaagent from the new proxy (call it vmProxy2). VMWare tools are the same.Mono 6.8 is installed.Oracle 8.8.What.. on Earth, could I be missing at this point?  Any ideas? Thank you for any help!

Does anyone have idea or any documentation regarding security hardening for Tomcat apache on windows machine , i can find it for Apache on Linux server , is there security precaution already done on the commvault package not Secured OVa package  any help please 

Good morning,I have the following scenario:2 tape libraries A (primary) and B (secondary) 1 tape on library A went bad, we’re marking it as bad and removing it from the library How do I trigger Commvault to copy those missing jobs from the secondary library B, to a new tape on A? Best regards,Daniel

Hello, Yesterday I upgraded the Commserve serve from FR28 to FR32. Unfortunately replication process for Commserve DB between the server is not working properly after upgrade. The issue which appeared is: Query Result [Microsoft.SqlServer.Management.Common.ExecutionFailureException:The database was backed up on a server running version 15.00.4280. That version is incompatible with this server, which is running version 13.00.5216. Either restore the database on a server that supports the backup, or use a backup that is compatible with this server. RESTORE LOG is terminated. Please let me know me probability  solution. Regards, Michal

We have AIX client where we haven’t configured Commvault, But our server team had cloned this AIX client from another server.When I give Commvault status command on this cloned server, it displays the name of the server that is in backup.I want to uninstall Commvault from the cloned server and if I select “Remove all packages locally” will it uninstall the Commvault from the server which we are backing up? As this cloned server displays the name of the server that is in backup.I understand that remove all package locally does decoupled uninstallation where it doesn’t communicate with Commserve computer. I just want to make sure, me uninstalling package from cloned server shouldn’t affect the original one.

Hello,I installed by my customer the CDR package on the Commserve server (V 2022E) to replicate DRBACKUP directory to another windows server. It didn’t work for unknown reason, so I decided to uninstall/reinstall/repair the package. But there is no option, how to do it. So I released the license for for the CDR client and then deleted. Now I have no access to the CDR client software and its not possible to uninstall/activate/reconfigure it. Is there any possibility to reinstall/uninstall the CDR client on the Commserve server ?Thank youJiri. 

Hi,I tried to extend the File Extensions for Windows File Server Archiving but cannot find the Option in the Command Center or a Additional Setting. In the old days this was possible I guess.Can someone help?Kind Regards

A few days ago, I created a new schedule policy for our Linux file server (which has about 377 TB of data), moving it from 3x daily incremental backups to 1x daily. Since then, the incremental backup job for this particular server has been in the “Scan” stage for 19 hours. The job does not appear to be hung, as the Job Update Time is updating regularly. Is switching the schedule associated with a subclient enough to prompt a rescan of everything? Is this normal behavior? Prior to this, the incremental backups would take between 3 and 7 hours. 

Hi,We’re running Commvault 11.24.116We need to move all data from one existing mount path to another existing mount path. Both with data in them.We’ve found this can be done in version 11.32 https://documentation.commvault.com/v11/essential/157074_moving_backup_location_to_new_location.htmlCan it be done in 11.24.116?If so, where do we find the function?If not, which version must we upgrade to? Any thing to consider prior to upgrading?

0365 has issue with discovery.  Are we able to MR upgrade client 10 11.28.76 while CS/MA is 11.28.44?

our production and DR having hyperscale 1.5 , and we are refreshing production hyperscale 1.5 to hyperscale x and planning to add old production hyperscale 1.5 to DR to increase the capacity any best and easy way to do it ?  

We’re investigating creating a virtual disk, attaching it to our Windows file server, and encrypting it with Bitlocker to use as a “restricted data drive” in order to meet requirements for our client data agreements. While looking into how Commvault handles Bitlocker encryption, I’ve found that the drive must be unlocked to be backed up, and that file-level browse and restore may/will not be possible, given that the data is encrypted. I have two questions:If the Windows File System agent is installed, does this allow for file-level backup and restores? How does deduplication work on a Bitlocker-encrypted drive?

Hi All,We have configured Network Share backup for FSx and would like to somehow detect if permissions for the credential we use are removed from folder and files in that folder are not protected any more. What we found in testing that Full backup gives an error if it encounters a folder with no permissions but Incremental or Diff not. Any ideas?Thanks