Commvault Cloud Topics

Hi,we are upgrading file agents on our linux servers but we have the problem that we have less than 2GB free in opt folder, is there any additional setting under https://documentation.commvault.com/additionalsetting/?field.name=agent&startIndex=20 for example how to skip the check and to install it? Thank you!

Hello,I wanted to share feedback about recent reporting change called “New Self-Service Report Option: Provides simple report selection options that allow admins to subscribe to reports of interest.” Actually, it’s not an option, it forced all the user to use predefined report’s only where most basic “backup job summary report” is completely gone. Reports are totally out of control now and existing ones are non-editable.  Can you revert that change or at least make it truly optional?  

Hello, Can anyone help to review the issue i am getting with VM backup. Everyday almost on the same time i am getting The vsbkp agent on [xxxxx] has disconnected warning. We are using 4 RHEL8,7 MediaAgent. And vsbkp agent get dissconeted on all MA's but not on the same time. Which logs can i best to review to find the issue? Or what logs shall i uploade here to review ?   

Hello,Im looking for best way to backup o365 services in different Disk Storage for users in same tenant.To be more clear, the requirement is some o365 users to be at Disk Storage1 (as backup repo) and some other users from the same tenant to be at Disk Storage2 (as backup repo).Im thinking to create a 2 X Exchange online app and 2 X OneDrive app, in order to assign different Plans (for backup repo). Is there any other way?

hi, a customer of ours, was working with a HNAS FIle restore to a share on a Synology NAS.but when selected it does not get the ACL’s that where present on the HNAS NDMP client. the NDMP client is backed up as a Windows file system.the synology NAS is not a Client but just a share where we restore to.i could not find documentation stating this does not pick up the ACL list. is that expected? or should this restore setup the ACL’s? kind regards, Thos Gieskes.

Hello all,Stupid question but …I’ve got a files server that gets incremental backups throughout the week and synthetic full backups on the weekend.  A few weeks ago we deleted a roughly 0.7TB worth of files yet the synthetic fulls have remained exactly the same size.  Shouldn’t they be smaller now? Ken

I manage a new, hardened CV11.20 environment with 2 physical Windows MediaAgents (MAs) running Windows 2019 LTSC with the CommServe and VADP proxies as VMs.The backupset and default subclient under each MA are greyed out and I don’t have the option to create a new subclient, so I expect this behaviour is as designed.  I’ve used CV for 13 years and have previously protected the C: drive, app drive and system state as a backup job with no issues (and special filters for log dir etc.).DDB backups run reliably on the MA. Under the default subclient on the control tab Backup is enabled and I’m performing all changes as a member of the master group.When I try to run a backup the only option is a synthetic full where I get the error "Failed to run task. no associations exist" - obviously since a backup has never run. But the options to take a full/incremental/differential backup don’t exist.There is no list of jobs under backup history for the default subclient.

Hi all Have another DB related question.Customer has 3 node MySQL clusters but it seems you can only select one instance for backups. They need to add all standby nodes to be usable for backups. Aside from clustering the OS’s, is there another way this can be achieved?  Thanks all.

I have a very silly questions. is it possible to back up the ESXi servers ? i never seen that before but just asking here to know. 

Our MySQL backup is taking hourly transaction log backups and fetting a daily full. We tested restoring logs only for a different destination after a full recovery. But some changes that we made in DB were not presenr there  (before the full backup.) This changes were only could be taken from those incremental backups.Please help us to figure out this issue.

Hello,if i try to create a plan via CommandCenter i got a server error 500.Anyone has a idea what the error is? Already restartet tomact, iis reset done.The Webserver log shows the following:15976 14 02/20 10:29:25 14 xxxxx\xxxxx - WEBAPI-STARTED processing [POST]:[/V4/ServerPlan] request. : /V4/ServerPlan : AdditionalInfo[ ConsoleType[AdminConsole]]15976 14 02/20 10:29:25 14 xxxxx\xxxxx GetStorageCopyPolicyInfoFromCreateBackupDestination - unexpected exception : Exception : 'System.NullReferenceException: Object reference not set to an instance of an object. at CV.WebServer.Handlers.Plan.CVEdgePlanV3.GetStorageCopyPolicyInfoFromCreateBackupDestination(CreatePlanBackupDestination dest, Boolean dedupStorage, Boolean isPrimaryStorage) at CV.WebServer.Handlers.Plan.CVServerPlanV3.GetStorageFromCreateServerPlan(CreatePlanReq req, CreateServerPlan v3Req) at CV.WebServer.Handlers.Plan.CVServerPlanV3.TranslateCreate

Good day, I am trying to find below setting on a company level on Metallic, as the owners are unable to set this. Privacy - Prevent admin access to your data Thank you

New features and capabilities are HERE!  In this release, we're excited to highlight a number of new products and innovations – available to you when you log into the Metallic Hub.  March 3rd Release RecapNew Features: Oracle Encrypted Database Support  Linux Backup Gateway Appliance - On-Prem Deployment  New Self-Service Report Option  WORM Support for BYOS   Enhancements  Azure VM API Support  AWS Database Enhanced Configuration Wizard  Support Storage Accelerator for AUX/Secondary Copies   For additional details on the features and enhancements above, please visit our release notes page here. 

Hello.I wonder if I’m the only one experiencing this.But why do bother with uploading logfiles prior to a case is created as it seems that Support isn’t even reading them, although it’s described in incident whats needed. ? It seems that when Support comes back, it feels that they didn’t even bother to read the description at all. Most times a remote session is needed, although they have information to start of from. Okej, I’m ranting a bit but it is annoying.//Henke

Hi Team, We have facing the Issue in Our Commvault backup infra, While running the SQL database transactio"n log backup  we are getting the belo error“Broken chain detected for database ,Automatically converting the backup to full”Please advice on the above issue.

my bad. wrong question. please delete/ignore as i am unable to delete  

Hello,In  the documentation Deduplication Building Block Guide (commvault.com), it is mentioned that:“The DDBs created for Windows Media Agent should be formatted at 32 KB block size to reduce the impact of NTFS fragmentation over a time period.”Is the format at 32 KB referring to the block size of the disk itself (NTFS block size) or referring to the “Block Level Deduplication Factor” parameter of the Storage Policy as shown below ?Thanks  

We had an FM200 release in our data center.  DDBs became corrupt and restore failed.  Sealed and started new DDB to get backups running.  Now all jobs have aged out of the sealed DDB, but I still have 387TB of data on disk and I need the space back ASAP.  SIDBPHysicalDeletes not showing continuous activity.  Data aging ran multiple times.

When looking at the Fallen Behind Secondary Copies report, it shows 2 different numbers for “Total App Size to be Copied” and “Total Media Size to be Copied”. what is the difference between these 2? Also, what’s actually remaining to be copied? Is it the total of these 2 numbers?  

I’ve spent most of today trying to work out why aux copies to a new media agent keep failing connecting to the SIDB on the destination MA.It looks like it is Windows Firewall related as the moment I turn that off things work.On the new MA which is Windows 2022 it looks like Commvault has only put in 2 firewall rules very similar to the ones in this post.On the existing Windows MA’s I have lots of automatically added exceptions for tons of individual Commvault processes.My MAs and Commcell are all in the same VLAN so other than Windows Firewall on each host there is no firewalling between them.I’m struggling to find the documentation on what should be in Windows Firewall and I keep coming across “Network Topologies” but the documentation that isn’t exactly clear either about what they actually do in this situation and whether I s

clarify DD backup in server. We need to finalized data quota limit.

Hi allI’m busy doing some MongoDB testing in our lab. I have a 3 node Mongo cluster. The backups work as required and I ran a restore succesfully.I have 2 issues during a restore process. The first is that the Mongo services won’t restart post restore. I’ll spend more time investigating that, as it’s easy to manually bring the instance up.When I try to run a point in time restore, I get the below error where the oplog won’t replay. From the looks of things, it looks like a permission issue. The account we’re using has the permissions below:   Error Code: [7:255]Description: Failed to replay the oplog dump [/opt/commvault/iDataAgent/jobResults/CV_JobResults/2/0/3940/local/oplog_rs0_1677651150.bson] on

Hi,An external application wants to use the Commvault API.There is a firewall between the machine where the external application resides and the Commserve host.I would like to know which ports, protocol, direction to open between the Commserve & VM containing the external applications.I cannot find the information in the Commvault documentation.Many thanks 

hello all, was wondering if there is a way to tell if 1 VM is in 2 different VM groups which will lead to the VM being backed up twice? may be a report or alerts? 

I created a custom Package to install the commvault agent on a window machine. I’m planning on using ActiveBatch to run the job. When I run the custom package from the window machine manually and it install. However, when I attempt to us the ActiveBatch job it’s not installing. Below is the script used for the AB Job. $servers = "${server}"foreach($s in $servers.split(','))    {        $servername = $s + ".aptproduction.com"        New-Item "\\$servername\c$\temp\commvault\" -Type Directory         Copy-Item \\backup02s\mdt\Applications\Commvault\CommvaultAgentStl.exe \\$servername\c$\temp\commvault\        icm $servername {Start-Process -filepath c:\temp\commvault\commvaultagentstl.exe -argumentlist "/silent /install /silent" -Wait}        Remove-Item \\$servername\c$\temp\commvault\ -Recurse -Force            }  Below is the command we use to start the activeBatch job. neither of those work.