Commvault Cloud Topics

Error Code: [13:138] Description: Error occurred while processing chunk [14591] in media [V_78], at the time of error in library [DiskLib] and mount path [[Hostname] /ws/hedvig/CVLTBackup], for storage policy [StoragePolciy_Filesystem] copy [_Auxcopy] MediaAgent [media Agent]: Backup Job [185]. Unable to setup the copy pipeline. Please check connectivity between Source MA [media Agent] and Destination MA [dmedia Agent]. Source: media Agent, Process: CVJobReplicatorODS  Error occurred while processing chunk [16705] in media [V_85], at the time of error in library [DiskLib] and mount path [[media Agent] /ws/hedvig/CVLTBackup, for storage policy [StoragePolciy_Filesystem] copy [_Auxcopy] MediaAgent [media Agent] MediaAgent Backup Job [202]. Unable to setup the copy pipeline. Please check connectivity between Source.CV Version: 11:28:44Hyperscale node act as media servers

Hi! Just want to ask how the reference architecture for hyperscale X would be licensed. After acquiring a per node license, do we still need to purchase Backup and Recovery or Disaster Recovery licenses to enjoy backup and DR? Would appreciate any input on this. Thank you! 

https://documentation.commvault.com/2023/expert/9251_configuring_worm_storage_mode_on_cloud_storage.html Does this workflow works with any storage vendor who provide S3 compatible storage? If not, what are the criteria requried on the storage array? Thanks!

Hi I started a full backup of salesforce with metallic at 95% it got suspended with this error, can someone clarify what does this mean and how to get this fixed. Backup job has been suspended by user System. Reason:[].Source: cms01104c1az01, Process: JobManagerMaximum entity limit 300000 reached.Source: blp01104c1az01, Process: SF

Hi Together,I am looking for some Commserve database tables (or views) that contain information about already completed Jobs.I would like to extract the information about Exchange database jobs to collect the information about backed up databases.Does anybody have an idea?Thank you and regards.Michael  

Hi,I am looking for a way to automaticly abort a running job or at least start a workflow (with which I then abort the job) when a specific error occurs in a certain storage policy. Is this possible in CommVault?The background is that every 10-12 days there is an issue with the VMWare backup copy (“VDDK thread timeout, possible VDDK deadlock encountered”), and afterwards, all VMs are backed up very slowly using only NBD. After restarting the job, the NAS transport mode is used again (at least for 95% of the VMs).Best regardsFrank

Hi,I have created a new SP and Dedup DB and assigned it to an existing MA. Created a new Index as well.Selected a particular client machine that was connected to this MA and changed the SP on this client to the newly created SP however after clicking on Full Backup the system by default shows Incremental in the Job Window and fails with an error ‘Index Restore” - There is no active controller for this device. For some reason it is not running a full backup. Am I missing a step or two somewhere?Env - Commvaut 10 R2 Simpana

Some years back we ran into a problem with cpu usage spiking during backups and someone in commvault suggested an additional setting that limited cpu usage it leveraged the OS to prevent cpu usage going through the roof and was expressed in percentage. i forget the name of the additional setting. Can someone help?thanks.

Hi,I have 11.24 release installed and plan upgrade to 11.28 (in this release Windows Server 2012-2012 R2 depreciated). Could you say please:1) What will happen with agents which are installed on depreciated OS  after Commserve and media agents will be updated to 11.28, will it continue to work normally?2) What will happen with support if I have Commserve version 11.28 but clients run 11.24 (which also is still under support and supports older OS)? Does this combination will have full support?Thanks!Br,Andrejs

Hi everyone, I have some questions about continous replica (vaio).The first question is about RPO: what is the minimum RPO that can be achieved with the vaio replica? Can it also be of seconds? And the retention of how many hours or days is it?The second is about the issue described here: https://documentation.commvault.com/11.24/disaster_recovery/106456_known_issues_for_continuous_replication_in_command_center.html“If a virtual machine is replicated to a destination site and you perform a restore operation for the VM at the destination site, the replicated VM and the restored VM have the same UUID” What exatly mean? Do I have to answer “I copied” everytime I power on a replica vm? Thank you 

Hiwe have new three nodes Hyperscale appliance and want to confiugre IPs for data and storage network, do we have to configured from linux shell or there is GUI interfiace to configured IP very first time Thanks     

Hi I was wondering how we disable Authentication for Agent InstallationIt shows as greyed out in commcell, I am aware this feature offers extra protection I would just like to disable it whilst we install multiple servers. 

Hi All,Just to check what is the highest limit or threshold for an extra large commserve? The following is extracted from documentation.commvault.Supports up to 10,000 servers, or 20,000 virtual machines, or 50,000 laptops in a single CommCell environment.So in my customer environment , we are having 10000 office 365 mailboxes/users ( looking to grow to 30000 in next 2 years ),3000 Vms and 300 physical servers. Can our extra large commserve able to support the above assets ? I am worry about the scaling of the 0365 mailboxes. Each 0365 mailbox is treated as 1 server entity as well

please support , an incremental backup hanged and does not open streams however full and archive log backup is running normally 

Where to install VSA to backup VM on GCP? and is there a document on how to install VSA to GCP? Please Advice, Thanks,Helmy

Is there any workflows available in Commvault to auto restart the VSS Writers Services ? 

Hello team, We have VM backups configured for GCP machines in our environment. Now we have the below scenario as we need to update custom hostname for the machines through terraform which needs deletion and recreation of VM. The approach we followed is as below.1. Take FS backup of the machine2. Delete and recreate the machine with custom hostname3. Have the FS backup restored to the newly created machine so that we have the system back to the state it was before the deletion.While trying this approach we are encountering many issues like losing connectivity to the machine, data which says restored on the console but not visible at the OS level and so on. We had raised a support case as well and got an update that we cannot do a full "/" restore as this will overwrite the kernel OS file which will crash the system during the restore phase and OS level files/directory you should not overwrite on a running machine (/usr /etc /lib /root /boot etc

Hi guys, I would like to know how to see logs when I change a retention.I do not see anything in the Logs folder, not even in the event viewer on the console. Any ideas? Regards,

We have a custom application that was developed in-house for automation, and we are trying to integrate Commvault into it, as we have for other backup applications used here.We wanted to know if it was possible for Commvault to use an “API Key” (which Veritas NetBackup has) in order to authenticate, rather than having to use the normal authentication token which expires after 30 minutes of inactivity?For more info on the API Key in Netbackup, see: getting-started (veritas.com)A NetBackup API key is a pre-authenticated token that lets a NetBackup user run NetBackup commands(such as nbcertcmd -createToken or nbcertcmd -revokeCertificate) or access Net

Hello Occured today on a strange error:HP Ultrium 7-SCSI_2 - A SCSI command to the drive is stuck on the active drive controlling MediaAgent.Id restarted tape libary but this problem is not resovled i assume i need to restart MediaAgent but dont know exacly how anyone can help?

Hi all,do you have any idea how to troubleshoot this issue - While accessing a drive the Serial Number [xxx] is different from expected Serial Number [yyy] It seems, that there is a mismatch in communication between two tape drives and the library. We have already tried to deconfigure/configure tape library within Commvault without success.

Command center is not loading the many information and report as well. can see below error on the logs. Attached error while opening command center.  17532 251 02/20 10:04:24 cvq1I7laeN 10.0.0.24   ERROR EntityServiceImpl:getMetricsCommUniqId:521 - Unable to fetch host commserv uniq id from commserv webserver17532 243 02/20 10:10:07 cv9iHLR2gY 10.0.0.24   ERROR ProxyController:handleReq:227 -  17532 247 02/20 10:10:07 cvhD9Mt9J1 10.0.0.24   ERROR EntityServiceImpl:getMetricsCommUniqId:521 - Unable to fetch host commserv uniq id from commserv webserver

 HI Team,We got a query from DBA team as TempDB monitoring Job is running and its random called by CV, This Job is calling 2 procs in CV and they are the one using OLE Automation, So, disabling won’t help either since it’s externally called. What to do with this job if we keep OLE Automation disabled. do we need to disable OLE automation on commserver and any idea why this job is running on commserve ?  

Currently, we have our AD servers backing up via the iDataAgent using a service account with domain admin permissions. This fact is making our compliance team very nervous.  Has anyone had any success performing these types of backups using a domain user with a more restrictive role?AD Setup

All proxy servers and MA’s residing in one esxi host but still failing with Error opening the disks for virtual machine . Verify that the correct transport mode is selected.Changed the transport mode to Auto but the issue is nbd takes longer.Also the Read disk performance is better than write disk performance.Is there any temp folder from the proxy server which can be cleaned up?