Commvault Cloud Topics

HI Team,Salesforce backup is getting failed. Please find the below logs. any help will be appreciated.  

Got a question around the effect on backup when renaming folders in backups of azure files. Running commvault version 11.28A container containes a folder named “longfoldername” and gets backed up succesful. For some reason it gets renamed to a new foldername with a shorter name “folder1”  After this I see a failed items in my jobs, with the original filepath of “longfoldername” and the error ParentNotFound, which is logical since that folder does not exist any more. The number of failed is consistent, so it happens on all incrementals.So how do i clear the failed items count?Theres been run several synthetic fulls after rename without clearing. 

Hello what are the main differences between the “File System Backup Copy” and the “RMAN Backup Copy” ?https://documentation.commvault.com/v11/expert/61225_oracle_intellisnap_backup_copy.html Best Regards Federico

we have production 3 nodes and 3 nodes for DR , to aviod bandwidth issue we set up dr nodes in production site and created the cluster , done the first full copies , now we want to move it to the new site with different ip address  is it doable 

Hi,I need some advice, I am restoring data from LTO8 tapes after an incident. Lots of small files on NTFS share. Job speed is dramatically slow, Here are some jobs from different drives in the library:Average throughput 22.954147 GB/hr.Load(Read: 90.91%, Write: 3.78%, Network: 5.29%)Average throughput57.299713 GB/hrLoad(Read: 81.5%, Write: 3.15%, Network: 15.34%)Why ? How can I speed it up. I have a fast network, decent storage, the library is Scalar i3.The amount of data is 6-7 TB per task - I restore data by folders. Jakub

Hello,I have a question.How reliable is the display of the OS Version and when does it get updated if a client would have an inplace upgrade of the OS?  BRHenke

I am trying to query the Deduplication Database Details using the REST API. It works good but I have to provide the ddbStoreId. I can open the Commvault GUI I locate the ddbStoreId manually. How can I query the ddbStoreId from the REST API so I can fully automate this process?

Hi,recently I have deleted VMware Virtual Machine which was backup by Commvault.Today I have recevied report “no backup for last 7 days” for this client.I have checked in the Schedule Policies and this client is not listed anymore in the defined policies.Is there any other place where it should be removed or disabled?

I want to download a particular section of the documentation, and while I can select the ‘PDF more pages’ option at the top level I then have to select each individual page to be included in the export.  This gets very tedious for a large section.I’m looking for a way where when you select the ‘top’ page, all subpages are selected by default. Can this be done?

Hello Community !I opened this case to get some knowledge about Commserve Disaster Recovery process in the scenario when two the same commvault instances will work in the same time with the same MCSS cloud library connected to them.We have prepared the IRE (Isolated Recovery Envoirnment) - it is a network isolated vDOM solution (Fortinet) where we will perform a restore operations for few of our production systems (in the scenario when we lose entire old infrastructure). The IRE envoirnment and production envoirnment cannot see each other (we will use the same IP Addresses/hostnames for restored production systems in IRE).The first step is to restore the Commvault system from DR backup inside the IRE (with the same IP and Hostname, but with different hardware CPU/RAM). Next we will stop the scheduler and put old Media Agent in maintenance mode. Then we will share the Metallic Cloud Storage Services library mount path to the freshly restored Commserve in IRE (we will install Commvault+M

Hello, I have issue with guest file restore, after starting restore the MA getting error and crashing. I am trying to restore Windows File and using RH8 MediaAgent. After starting restore there is high CPU usage and warrning on MA At some point MA not responding more and you need to restart it. When i am doing file restore and using Windows MediaAgent its work perfectly. I can remember in the past we always used RH8 MA for restores all kind of files. We are now on 11.28.48 SP. I made commvault case 230228-312 aswell, but they couldn't help. 

The file archive option on my laptop is deactivated, but it is not possible to eliminate the option on other computers. Kindly suggest

can some one please help me to understand the below point  If an application database (oracle ,sql) is already configured to be backed up by an application agent, it will not be backed up using the application-aware VM group. if i have application aware backup  cant  we backup it application level?if i was taking vm backup before like  incremental in all dayand database level in hours and if am planning to change it to application aware backup how can i achieve that 

 Hello, I am updating some our documentation on our best practices to securely delete files from file server's backups.The file server backups in questions are only stored on a primary copy residing on tape, encrypted via AES 256 per the storage policy, and using the built in key management server. Normally if we need to delete a file, we follow the documentation  and use the delete data by browsing option. For clarification, if I use the "delete data by browsing option" and delete a file that resides offsite on tape, there is no way to recover that file, correct? There is no way to "Un-Age" or catalog operation on the tape I could perform if I were to insert it back into my tape library? I assume that the CommCell destroys the indexed data/encryption keys associated with that file and cannot read that block of data on the tape? Recently I noticed an option in the CommCell browser where I can delete content of an entire tape. Storage Resources > Libraries > Tape Library > Medi

Hi, Just want to ask if there are specific use cases or features that Hyperscale X can provide without Commvault Backup and Recovery or Disaster Recovery software? Or would I need CV backup and recovery to enjoy the features of the Hyperscale X reference architecture (i.e. would I have backup and recovery capabilities using the hyperscale X reference architecture on my servers alone without the CV Backup and Recovery license) 

On the same system, is it possible to deploy both a virtual agent and a file system agent?We want to backup only the VM level status of the server, but their file system will be backed up separately due to the fact that the server system files are too large (12TB in size) and it takes too long to restore if the server is backed up with only the virtual server agent. 

Hi there,We have a virtual machine with SQL Server being backed up with backup type ‘File System and Application Consistent (Needs VMWare Tools installed)’. This backup is succeeding. If we change to using Application Aware processing, will a new full backup be required - and will this backup be deduplicated as normal? Or will this require a net new backup that is not deduplicated against the existing historical?Thanks for your help.  

This is more of a “hmmm”…Background:Currently we have a few “VMware backups” that are set up via a windows clients (installed on a VMs) that have the "Virtual Server" package installed.  There seems to be another way which is to literally just install a “VMware vCenter" client (I just installed one today). Both seem “similar” and I’m not sure why we would have set it up the other way in “the past”.Questions:Is the “windows client (installed on a VM) that has the "Virtual Server" package installed.” just an older way to handle this (which is why we likely have this configuration)?Which is the preferred way to handle VMWare backups?  If both are “valid” are there benefits or reasons to choose one over the other? Since they both work I would assume both are “supported” but I’m looking to do it “the newer/better/cleaner/likely to be the path moving forward” way vs “it just works choose either and live with it” way.

Hello Community  I am currently troubleshooting an issue with high IO during SQL backups. Upon investigation, I found the IO wait type to be BACKUPIO. Further analysis of the Commvault performance log revealed that writing to the media is slow, which is consistent with the issue we found using a PowerShell script to determine I/O wait type (BACKUPIO).Currently, our storages live in Azure, with three copies (primary, 2nd, and 3rd). The primary and 2nd copies have deduplication enabled, with a block level ddb factor of 512 of each. To achieve a better balance between write performance and recoverability, Perf log recommends adjusting the block size from the data path properties to 128KB or 256KB.My question is whether I need to change the block level ddb factor to 128KB on both the source and destination cloud lib, and if so, what is the proper procedure to adjust the value? Do I need to put the MA in maintenance mode and ensure that no jobs are running in the DDB/MA, then reboot the ser

Hello everyone, Is it possible to get Full Schedules via API call? i am able to get the schedules and sub tasks inside the schedule but i could not find a way to differentiate schedules from Full, vs Incremental vs Full Synthetic?  Granted Full Synthetic has a display name so it lets you differentiate from Full and incremental but Full backup and incremental does not have any name in schedules.is there any other property that i can key off?       Thank you!    

Do we have any performance tuning guides for HSX? The customer has a 11 node\24 disk per node cluster and wants to know if they can benchmark performance and get kind of a best practices around tuning and how to get the most out of the HSX. thanks much

Hello,I would like to backup our GitHub Account where we have a huge amount of repositories.And few are added very frequently.But I’m not able to configure once as content “all repositories” in order to have also the new ones added without going back to the configuration.Someone was able to do it ?Today I’m forced to add the new ones regularly manually (add content).Thank you,Regards,Michael.   

Hi Team, I’m frequently seeing below error for many DDB Backups and getting failed.Error Code: [6:43]Backup failed: unable to open or read a file. Configured to fail on any error. Please check the following: 1. The account that the File System agent uses has sufficient privileges to back up files. 2. The data being backed up can be accessed and is not on a path that is unmounted or is inaccessible. 3. A third-party product is not locking the files. 4. There is no corruption of the data on the disk. 5. If some failures are expected, please change the current setting so that the backups can complete. Please let me know how to resolve this error. Regards,Harshavardhan.

I am a bit unclear with Index version 2 since version 11.  If we have a new Mediaagent with the latest Commvault agent installed; as I understand it will utilize Index version 2; what happens with the clients which do not support this version.  Also, we have a selective policy wherein the server last monthly full is taped out; what about the Index version 2 database backups; As I understand only action logs are backed up as a part of the backup process; what happens to the Index database; so if we were to restore an historical six month old backup with Index version 1; everything will be restored from the backups as it is backed up as a part of the backup job; however what happens if it is Index version 2I do notice that Index database is backed up as a part of “Big-Apps” against the storage policy; however; I cant see the historical jobs going to tape  

Hi All, we are planung to backup Azure File Share. i dont find any infos regarding the need firewall ports for the proxy.  Can you help here ?  https://documentation.commvault.com/2022e/expert/146731_azure_file_share_overview.html Maybe it is only 443 to the share url ?