Commvault Cloud Topics

Good day community!Maybe one of you encountered the issue and know how to resolve.We have a customer with VMware VMs that are backed up and that we need to restore as Azure VMs.But here is the problem. The customer VMware VMs have D: drives with data. When they are converted to Azure VMz, it fails, since Azure adds a D: drive to the VMs with the Windows pagefile on it. It does not seem like we can change the drive letter for those pagefile drives, but we can’t also change the drive letter on the VMware VMs since apps are referring to that drive letter. 😣Anyone encountered this and have an answer?Many thanks in advance.

Hi, Our security department requesting the following:Create emergency user with admin role (local) blocking any other admin from changing password/edit roles for this specific local user.The idea is to cover a scenario where an admin user has been hacked, the hacker wont be able to change anything or even see the emergency user.We did it with the user`s associated entities but it`s creating another issue - after granular deselecting the Emergency user from the User Group of our admins, any new users that been created are not shown to admins. We have to login with the emergency user and edit associate permissions to add those new users. There is no way to say “All users except specific user” The question is if there is any workflow or built-in mechanism for emergency users so no other user will be able to reset its password, except the emergency user itself.I`d appreciate your assist

We need to upgrade the SQL version on the webserver not sure on the steps to do so. 

Decided last minute that I wanted my last cluster of hyperscales on another comcell. Quickest way without formatting , re-deploy etc?

Hi,The CommVault agent keeps disappearing from Windows 10. I have reinstalled it, but it still does not appear. It's not a VPN since it hasn't been blocked and this just happened. Yesterday, everything was working fine. Could you please let me know what caused the issue?

I know for a FACT that we used to have the ability to promote a non default sub-client to default. Recently I have noticed that this appears to be missing.  The question I have is, is there a way to promote a non-default subclient to default that is perhaps not in the GUI? Thanks.Chris.

Hello everyone,I am looking for a script to add Vmware VMs to subclient.  I have been poking around Powershell SDK/Commands but i am not successful so far with the latest Powershell v32 SDK Eventually i need to feed VM Names from csv file and loop through but for now just testing with a single VM. Add-CVVirtualMachine -ClientName myVCenter -SubclientName z_Subclient_0400PM -EntityType VM -Entity my-vmname Getting following error: “Get-CVVirtualMachine : A parameter cannot be found that matches parameter name 'Name'.At C:\Program Files\WindowsPowerShell\Modules\CommvaultPowerShell\0.2.11\custom\oldsdk\Add-CVVirtualMachine.ps1:166 char:61+ ...                         $vmProps = Get-CVVirtualMachine -Name $entity ...+                                                             ~~~~~    + CategoryInfo          : InvalidArgument: (:) [Get-CVVirtualMachine], ParameterBindingException    + FullyQualifiedErrorId

Greetings,We are trying to redo our Aux copy backups we currently have going to S3 now. We want to harden our Aux/cloud backups by creating new S3 buckets and turning on WORM for them. I created a new test bucket and turning on the S3 Object Lock for the bucket. My question is around retention times. We currently have and will continue our retention of our yearly (gathering all the weekly full backups for 365 days) backups and then have data aging start deleting the full backups on-hand after 365 days. If I want to keep this same retention with WORM turned on, do I need to set the S3 object lock retention to the same amount (or less/more than 365 days)? I am reading through documents and other posts about setting retention 2 or 3 times the amount as the policy to prevent accidental deletion or preventing it from being deleted. This is where I am confused on. Right now we do have it deduped going to our Aux copy/cloud, but I guess I question if we should e

We have noticed AppMgrSvC.exe are not releasing memory once allocated even the load on Commserve is minimal. We would like to know if its designed to use most the RAM available like SQL? We had to restart commvault services even 15days to reduce the memory utilization on Appmgrsvc.

Hello everyone,Last week I looked at the WebConsole Cleanup Report and noticed the Disabled Subclients section listed 39 subclients.  I cleaned up many of them by promoting an existing subclient to be the default subclient then deleting the unused “default”.  That was three days ago but the Disabled Subclients report still shows the original 39 entries - including the ones I’ve cleaned up.Question:  Is there a way to force CommVault to refresh the data within the Disabled Subclients report?ThanksKen

 Trying to determine the timeout auth under the workflow properties. Under timeout for authorization it says default 10. Is that seconds\minutes\days?It was set for 1 as a test and we ran a delete, approval workflow for a backup job but it set in the job controller for over an hour before we just approved it. 

Hello community,I have a customer whose backing up in a disk lib, then auxcopies to an Azure Cloud lib.However, when customer looks at his Azure costs for the last 5 days, they spend over 100 dollars a day in Iterative read operations. I’m trying to figure out what is reading so much from the cloud library. The total written size for a day is 200GB. why 41 million read requests? The DDB Verification is disabled for this library.Is there anything else I should look into?Thanks in advance.

Hello,I have a new unix client and I would like to install commvault services on a new client from the Commcell  console. What is the procedure?Best regards,Elizabeta 

Hi teams,i want to retrieve the content of this subclient by powershell. try with “Get-CVSubClient.Content.content” but no way ( )Help AppreciateThanks

Hi Team,One of our backup client Commvault Communications Service Restarting automatically. I have tried to be reinstalled but still having same issue. Also, given exception of the below folders from Anti-virus.C:\ProgramData\Commvault SystemsC:\Program Files\Commvault  

Commserver OS getting upgraded to windows 2016 but current SQL server version is 2012 Enterprise SP4 for Commserver. Is windows server OS 2016 still supporting SQL server 2012 SP4 for commserver?. I know hardware refresh is one option but that would be last option i am looking out for currently . Please someone confirm the compatibility matrix for me. Commserver is a VM and we will have a snapshot in place just incase we run into an issue

Hi all-I’m in the process of (slowly) migrating over to server 2019 and the first step I’d like to do is add 2019 media agents to my existing environment.  Is there some way to make the existing 2012 MAs some sort of read-only mode so that jobs that still need info from them can complete correctly, while the 2019 MAs start taking over the majority of the work?  I’d then decomm the 2012 ones all completely.  No dedupe is done on the MAs so it’s just the index drives.  

teach me please.I want to use the Metallic free trial version, but I have not received a reply and cannot register.Is it possible to use the Metallic free trial version?

I have a customer that has numerous Azure Storage accounts that require protection. Up until now we’ve configured all in Command Centre as two separate clients as we use two different authentication mechanisms for each type.​​​​ This was OK with a small number of accounts, but I now need to look at protecting a lot more.Would it be possible to create the client via Command Centre as a blob account which uses VM IAM role for authentication and then dive back into the Java console and add a second “instance” to the pseudo-client by right clicking on the “Cloud Apps” agent and adding a new instance similar to below:New Azure Storage InstanceThen in the Connection Details tab change the Host URL to file.core.windows.net and set the authentication as Access Key and use an appropriate credential?

Both updated iso’s from commvault store for hyperscale x deploy do not have the intellesnap package preinstalled. Was this on purpose? I mean obviously it can be installed. - just seems like something that would be there. Just curious.

FYI while moving some customers from legacy schedule/storage policies to server plans we noticed the plan was not creating the daily full (we have it set on the plan for databases). We performed an assessment and noticed this was the case in several customer environment. Now it appears they have a fix already which will be added in the upcoming maintenance release for FR28. I'm not sure if this issue also persist in older/newer version, but beaware this might be the case. Relevant fixes are available as well! 

Currently we have a support case with DELL/EMC due to issues with the NDMP backups. We had several Commvault support cases which all pointed out that the issue was out-side of Commvault. EMC keeps pushing to Commvault, and they now come with the following remarks:When we run a backup the following optiosn are seen in the logs:Sat Oct  1 22:33:49 2022 (1664656429): Received from  131.224.111.168; Session:64810Message   : 0x401 (NDMP_DATA_START_BACKUP)Timestamp : 1664656429XSequence : 10RSequence : 0Error     : 0 (NDMP_NO_ERR)    Bkup type : dump    Num Env. Var : 13        Name (value) : BACKUP_MODE (SNAPSHOT)          Name (value) : BACKUP_OPTIONS (2)                     Name (value) : BASE_DATE (1664569940)           Name (value) : DIRECT (Y)        Name (value) : DMA (COMMVAULT)        Name (value) : DMA_VERSION (11.0.0(BUILD80))        Name (value) : ENCODING (UTF8)

We had a media agent that was recently decommissioned. The location in which the media agent was located was shut down. The server was shipped to our site where we have it ready to be cabled up and redeployed. The initial thought from my colleagues is that we had to get this media agent back online in order for index cash on that server to be used again. But my management is asking whether or not we can just transfer the media agents index cash from that server to another media agent?So instead of having to rehook up this media agent in order for the tapes that came from this location to be read, that we can move the index cache that was on this server to another media agent, and then any tapes that came from this site would then just read from a current active media agent for its index cash?

Dear friends, please your valuable help,I am making a backup of 35 Tb file system of a server operating system hp-ux, progresses well but to go termninando throws me the error attached as an image, thank you help me.Blessings  

The “Data retention and Forecast report” indicates they are all being retained because they are ‘INDEXING JOB”. But all of the retention of any of the copies in my storage policy age it out after 14-30 days, 1 cycle. These jobs are being held for over 6 months. Is there any way to set the retention for these to match our storage policy (like a setting somewhere?)? or is being retained because ‘INDEXING JOB” because something related to the storage policy is hanging around and not ageing… so the index stays around, and if so, how do you find out what it is? Edit: and in the report, the “required by Jobs” is the same Job ID as the Job ID as the IndexServer job itself. They don’t refer to any other jobs