Commvault Cloud Topics

Hi, The customer wanted to release vm socket license for esxi host. In normal condition to do so you have to make full backup of VM on other esxi host, right?What if VM and subclient does not exist anymore and retention for last backup is infinity? He can’t delete the backup. The customer was using VM backup report to check last backups on esxi. The customer had to make backup of all VM’s in environment (all subclients) to solve the case. Is that normal? Regards,Lukasz

Hi Everyone, Hope doing good !! I would like to download a trail version of an commvault which is 30 days, for one of my site i went through the link below and unable to see the option of download free trail.https://www.commvault.com/trials/ can some help me to download a trail version please.

Hello,After changing the DR Backup UNC path on CommServ to a new network shared folder, the new DR backup jobs complete without issues.Anyway on the Event Viewer there are a lot of warnings with Event code 34:59, relative to the old folders to be deleted, that cannot be accessed anymore.The messages are like: CommServeDR: Path [<OLD_PATH>\SET_NNNN] cannot be accessed. It may not exist. Otherwise, please check Share and Security settings.I believe that it’s normal because I’ve also changed the user to access the new share.These warnings are repeated every day, after the successful DR backup job.Is there a way to avoid CommServ to try to delete all the old directories forever? Best RegardsLucio

Hello Everyone,I checked the documentation but was not able to find anything related to my query.Does someone know if we can protect Microsoft PKI - Public Key Infrastructure ? I know we can cover the filesystem backups of this servers, but the point is to truncate the logs of the application somehow.Thanks. 

I’d like to create a single beginning of year (Jan 2023)  selective copy (to Tape)Settings are Selective : Yearly Full, First Full of the YearWhat I’d ideally like to achieve is to capture only those Full backups that took place in the first 2 weeks of the new year - which is ‘easy’ to do. What happens though is:If some ‘new data’ or new subclient is created and it obtains a first full in say February 2023, that data will ‘wait’ until it can be written to tapeBut no physical Tape will be made available until Jan 2024(eg 10 Tapes are put in on 1 January 2023 , 10 Tapes are removed 31 Jan 2023, and no further Tapes will be inserted until 1 Jan 2024) What I’d like to do is:If There are AUx Copies waiting (specific to Storage Policy and Storage Policy Copy), if the Aux has been waiting for more than (say) 60 days, is change the job to ‘DO NOT COPY That is ‘almost’ have an expiry data on waiting copies for

Latest v11.28.44.I’m backing up some Windows File iDA agents and some UNC locations to a disk library on a server that is to be retired.The old server had 12 individual volumes each presented as a mount path.We’re using Global DDB and there is about 50TB of physical storage consumed on the old library.The new server is running Server 2022 and ideally I want the disk library under a nice simple “Backups” folder on a single ReFS 64KB cluster size volume on the new MA.Whilst the volumes on the new MA are BitLocker encrypted we’d also like to use Commvault encryption.So what I think I can do is either move the existing mount points to the new hardware but I end up with 12 mount paths under the “Backups” folder or setup a new library with a single mount path and aux copy the data to it and then switch it to primary.Two questions.Which of these is the better option if I want to enable encryption on all the backup storage and wha

Hi,How to delete the stale jobs(after retention) automatically becuase the cleaning up the job consuming more time. Please helpThanks 

Hello we are replacing our backup storage and have chosen a Netapp E2860. Is there any experience here in the community with this system or a few tips that we could still consider in the configuration? LUN size, block size other features ? Kind RegardsThomas 

Hi all, I just generated two Infrastructure load reports, one for 24 hours and one for a month.While the 24 hours report is giving me a less than 30% CPU usage for most of our mediaagents, the one month report goes up to 70% CPU utilization.In particular, when comparing the last day on the ONE MONTH report with the complete 24 HOUR one, they do not match. I would expect to see an average of the 24 hour usage as the last value in the month report, but I am rather seeing the highest value in those 24 hours being reported in the last day of the month report.Is this correct? Does the one month graph reports only the highest utilization values of each day? (instead of an average of the usage through each day) please advise. Sergio 

Hello Everyone, I would like to understand if SQL AAG(has 6 nodes) can be selected as the source client while configuring a replication group from command center. My customer has a similar set up where the Pseudo AAG client is source and destination is stand alone SQL DB in the replication group. Has anyone worked on a similar configuration, please share your experience.  

Hi all This is more of a roadmap query.We have a POC that requires DB2 Backup/Recovery using Commvault. The caveat is that DB2 is hosted in the Model9 cloud infrastructure. My understanding is that this isn’t supported as yet. One of the other backup products out there is claiming they support this.Is there any available information on this from a Commvault road map?Thanks,Mauro

Hi, I’m seeing a new functionality under SharePoint Plan in the Feature release 2023 (11.30.30)but I can’t find any detail on what's been backup and what can be restored from that backup ?

I am attempting to replicate an existing Storage Policy with some differences associated with Media Agents for the copies. There is a existing setting called Archiver data Retention with a setting of 63 days for certain copies, but looking at the Copy properties for Retention, I am unable to find that setting.As a result, in my replicated Storage Policy, the default Archiver data Retention value is Infinite.Do you know how to set the settings for  Archiver data Retention?  

I have more unattached Azure disk which created ASR, no Azure VM to manage these unattached Azure disk, how to use Commvault to backup these disks?

I can't delete an azure cloud mount point and also the library that this mount point is associated with.When I do the deletion, commvault sends me an authorization email, but the deletion is not performed because the library and the month point are offline.The azure cloud service is no longer active, so I can no longer access the mount point folder. how can I delete the library in this case?

Hello Team,I have quick, maybe simple question.In what cases sql commserve databases enter in Restoring mode? Regards,Piotr G.

Team,We have very huge environment where we have more number of backup failure which we are trying to fix the issue through automation using REST API.  1.Check the backup status for each client.2.Check if each client is ready(Check Readiness) for backup.3.If readiness getting failed then Recycle the services for each client.4.Resubmit the backup job for each client.5. Post if Resubmit is also getting failed then refer the log cuts Job manager.log and Evmgrs.log to find the failed/error details.Let me know if anything we can add it for other agent based backups like SQL, Oracle or SAP HANA database. Please update some additional steps if any initial troubleshooting using REST API will help us to reduce some failures in our environment. 

①In an environment where a system in a VM and Salesforce are linked, if the VM and Salesforce are backed up in Metallic, will there be any consistency issues when restoring the VM and Salesforce in Metallic?②Please tell me the sales ratio by industry for Metallic.

Recently moved Netapp away from direct dumping to Quantum tape library over FC to leverage CIFS / NFS. Netapp cluster MGMT is on x.x.8.6NDMP client is configured with x.x.8.6 TCP port 10000Netapp has ICL’s in x.x.12.x/24MA has 10GB teamed nic in x.x.12.x/24 and a nic in x.x.8.x/24Client preview completes and can browse volumes and files with the NDMP client no issue at all, when kicking off the backup it goes over the 1G e0M cluster mgmt network as apposed to the ICL network on 10G. Tried adding dips to the MA properties to only talk on x.x.12.x/24  between MA and Netapp Filer Opened additional listening ports the MA in network properties at the client group level though (multiple MA across DC’s) When the backup is running, I can TNC (telnet) from MA to the ICL and it completes the connection on 10000 Can ping from the ICL LIF back to the MA x.x.12.x IP’s no problemCan not for the life of

Hi Team, What is the best practice to ensure maximum streams for commvault auxillary copy

Is it possible to migrate the data from one storage policy to another?  In turn, also migrating this data if the policies are on separate libraries other than through AUX operations.

Hello,we are currently trying to restore a VM over a Media Agent sitting in a Azure cloud. The Media Agent sitting in the cloud has the VSA installed but can not be selected as Proxy Client in the “Restore VM” window. I was reading threw documentations and found this: Managing Proxies (commvault.com)the important part: Any machine where the VSA is installed can act as a VSA proxyAm I missing some settings?ThanksEddi

Hi All,We have configured OL enabled s3 bucket and configured library and storage pool and policies using that s3 bucket and everything shows online and can be access from commvault console and also using CLI on MediaAgents. we also tested cloud test tool and that works fine too. But when we start a backup or Aux copy we are seeing below errors on the jobs2204  37c4  02/28 17:04:16 33401117 [cvd] Curl Error: 23, PUT https://pss-commvault-use1-db-45d.s3.us-east-1.amazonaws.com/9T4IG2_02.01.2023_22.26/CV_MAGNETIC/V_16092550/CHUNK_172585619.FOLDER/12204  37c4  02/28 17:04:16 33401117 [cvd] CVRFAMZS3::SendRequest() - Error: Access Denied. 2204  2948  02/28 17:05:29 33401117 [cvd] WriteFile() - Access Denied. for file 9T4IG2_02.01.2023_22.26/CV_MAGNETIC/V_16091931/CHUNK_1725859252204  37c4  02/28 17:05:29 33401117 [cvd] Curl Error: 23, PUT https://pss-commvault-use1-db-45d.s3.us-east-1.amazonaws.com/9T4IG2_02.01.2023_22.26/CV_MAGNETIC/V_16091931/CH

I am throwing this out to the community  to see if anyone else has had this problem. It is difficult to identify and you have had this happen but have written it off as  not selecting jobs properly.  I selectively Auxcopied data from one disk copy to another.. Basic retention was applied instead of extended retention  and this cause the copied jobs to be aged off prematurely.The retention period and selective copy criteria for both source and destination copy were identical.I was able to recopy the jobs and the retention is now normal.I have raised a ticket with CV and we could not identify the root cause. Troubleshooting was complicated due to the delay between the problem occurring and my identifying it. During that period I was doing lots of weird things that muddied the waters There was a period where I set my destination copy to non active (disabled) and am wondering if this messed up the data aging.

Hello everyone,I have an old CommVault installation that has servers other than my CommServer that are still running SQL Server 2012.  I’m following the documentation to uninstall all the packages, uninstall SQL Server and do the reinstallation.  As per the documentation, I took a screen capture of all the CommVault _packages_ that were installed.  When I run the installer, its asking me to select _roles_ and I have no idea what to check off here.  Is there a way to find out what ROLES I need to select AFTER all the CommVault software has been uninstalled?ThanksKen