Commvault Cloud Topics

Where to install VSA to backup VM on GCP? and is there a document on how to install VSA to GCP? Please Advice, Thanks,Helmy

Is there any workflows available in Commvault to auto restart the VSS Writers Services ? 

Hello team, We have VM backups configured for GCP machines in our environment. Now we have the below scenario as we need to update custom hostname for the machines through terraform which needs deletion and recreation of VM. The approach we followed is as below.1. Take FS backup of the machine2. Delete and recreate the machine with custom hostname3. Have the FS backup restored to the newly created machine so that we have the system back to the state it was before the deletion.While trying this approach we are encountering many issues like losing connectivity to the machine, data which says restored on the console but not visible at the OS level and so on. We had raised a support case as well and got an update that we cannot do a full "/" restore as this will overwrite the kernel OS file which will crash the system during the restore phase and OS level files/directory you should not overwrite on a running machine (/usr /etc /lib /root /boot etc) Could someone please let us know what wou

Hi guys, I would like to know how to see logs when I change a retention.I do not see anything in the Logs folder, not even in the event viewer on the console. Any ideas? Regards,

We have a custom application that was developed in-house for automation, and we are trying to integrate Commvault into it, as we have for other backup applications used here.We wanted to know if it was possible for Commvault to use an “API Key” (which Veritas NetBackup has) in order to authenticate, rather than having to use the normal authentication token which expires after 30 minutes of inactivity?For more info on the API Key in Netbackup, see: getting-started (veritas.com)A NetBackup API key is a pre-authenticated token that lets a NetBackup user run NetBackup commands(such as nbcertcmd -createToken or nbcertcmd -revokeCertificate) or access NetBackup RESTful APIs.Unlike a password, an API key can exist for a long time and you can configure its expiration.Therefore, once an API key is configured, operations like automation can run for a long time using the API key.

Hello Occured today on a strange error:HP Ultrium 7-SCSI_2 - A SCSI command to the drive is stuck on the active drive controlling MediaAgent.Id restarted tape libary but this problem is not resovled i assume i need to restart MediaAgent but dont know exacly how anyone can help?

Hi all,do you have any idea how to troubleshoot this issue - While accessing a drive the Serial Number [xxx] is different from expected Serial Number [yyy] It seems, that there is a mismatch in communication between two tape drives and the library. We have already tried to deconfigure/configure tape library within Commvault without success.

Command center is not loading the many information and report as well. can see below error on the logs. Attached error while opening command center.  17532 251 02/20 10:04:24 cvq1I7laeN 10.0.0.24   ERROR EntityServiceImpl:getMetricsCommUniqId:521 - Unable to fetch host commserv uniq id from commserv webserver17532 243 02/20 10:10:07 cv9iHLR2gY 10.0.0.24   ERROR ProxyController:handleReq:227 -  17532 247 02/20 10:10:07 cvhD9Mt9J1 10.0.0.24   ERROR EntityServiceImpl:getMetricsCommUniqId:521 - Unable to fetch host commserv uniq id from commserv webserver

 HI Team,We got a query from DBA team as TempDB monitoring Job is running and its random called by CV, This Job is calling 2 procs in CV and they are the one using OLE Automation, So, disabling won’t help either since it’s externally called. What to do with this job if we keep OLE Automation disabled. do we need to disable OLE automation on commserver and any idea why this job is running on commserve ?  

Currently, we have our AD servers backing up via the iDataAgent using a service account with domain admin permissions. This fact is making our compliance team very nervous.  Has anyone had any success performing these types of backups using a domain user with a more restrictive role?AD Setup

All proxy servers and MA’s residing in one esxi host but still failing with Error opening the disks for virtual machine . Verify that the correct transport mode is selected.Changed the transport mode to Auto but the issue is nbd takes longer.Also the Read disk performance is better than write disk performance.Is there any temp folder from the proxy server which can be cleaned up?  

Hi team  I am trying to add an network mount path to commvault storage library. I assign the mediaagent then choose network then pick the credential and input the path. When I click OK it takes a long time to load then gives the error: "Failed to read db". This is commvault version 11.24.94 recently upgraded from SP16. I tried looking at the logs but I can't se to find the relevant logs. Anyone with an idea?

Hello, I am wondering what this report means, i sow another topic about its. And if you make multi MP on the same drive then the calculation of storage might be wrong. We have 2 Libraries and we using 4 MA's. For each LUN i create seperate MP at disklibrary/name of MP At the fstab configuration the 1 LUN not mounted on 2 differents MP's. So what does this reports means ?    We are using 4 MA's and 2 libraries. MA a and b sharing MP's and c and d sharing aswell

I’m going through a design process for HyperScale X Reference Architecture, and have found the page in documentation for the HyperScale Input Validator:https://documentation.commvault.com/2023/expert/137367_hyperscale_input_validator.htmlThis mentions to download the tool from the Commvault Store on the following link: https://cloud.commvault.com/webconsole/softwarestore/#!/150/720However, I can’t find the tool in the store even by searching.  Is it possible that this tool can be re-published?

As part of my normal housekeeping, I keep a close eye on my DDB’s. I’ve learned enough lessons over the years to look closely at pending delete records, run regular DDB verifications, and purge orphan files.Recently we have had two separate issues where physical pruning of data was not occurring on the physical Storage.The first was a corruption of Storage Permissions on our Isilon that prevent physical pruning.The second was related to corrupt records in the DDB that prevented physical pruning.In both cases the DDB looked healthy. None of the regular indicators such as a high “Number of Pending Prunable  Records” showed a problem. The graphs showed significant drops in Primary and Secondary Blocks.Both these problems had been there for a long period of time and were only detected because we were looking for an anomaly. In the second case  we were fortunate that we were carry out bulk deletes and some activity occurred that would not have happened during normal operation that gave us a

We want to double check how our commserve is set up - specifically, where its Microsoft SQL database is. Where can we find this information?

Hello! Im looking for a way to Aux copy (via selective copy)? only for specific jobs.For example: only a full VM job.I know that I can “filter” aux copies for All Fulls, Daily Fulls, Monthly Fulls etc, but I need actually to aux copy only for specific jobs!The source copy is a Disk and the destination is a Blob Storage.Is there any way to do it?I see an option to “Do not Automatically select jobs”, but Im not sure how it works. 

When I do a Browse and Restore, I’m getting the message “Folder size shown is approximate.  Please select Compute folder size option from browse options for accurate size”.Can anyone tell me how to navigate to this option?  I don’t see in anywhere within the Control Panel.ThanksKen

Hi,I am looking into https://documentation.commvault.com/v11/essential/45929_rest_api_delete_client.htmlto delete clients. It is mentioned in the document that there is setting called ‘forceDelete’ - does anybody know how to use it in the actual API call? I’ve tried to add it in the URL itself, in the headers, in the payload. Does not work.

Hello,I’m looking for a way to set a timeout for PreBackup and PostBackup process.My expectation was a default timeout of 600 seconds. Therefore I created a batch script which has a wait of 700 seconds included. Commvault was patiently waiting for the script to finish, but I would like to have a timeout after which Commvault fails the job.Does anybody know a way to set such a timeout? I could not find any hint on this and also no additional setting.

Good Day,we recently migrated a bunch of Backupjobs from primary Copy to Secondary-Copy (Tape) and deleted the jobs in the primary Copy.Due to a demand from the project, we need the copied backup jobs back in the primary pool.Unfortunately I am not able to select the storagepool in a thirdcopy in the storagepolicy → create new copy.Is there a way to migrate the jobs back?Best regards

Hi! Wondering if it is possible to have a remote Commserve used in a Livesync configuation communicate back to the initial Commserve via a deployed Network Gateway or Network Proxy Appliance? All agents, media agents at site will use the Network Gateway but is it possible for the remote Commserve to communicate through it as well? 

2 related questions -If a drive dies on one of the nodes in my RA setup, and that capacity drive is no longer available but a larger one is, can I replace the drive with the larger capacity one and the system operate with perhaps using a fraction of the capacity?  e.g. a 8TB drive dies, could I replace it with a 12TB drive (& perhaps the system just use 8TB of that space)? I want to add an additional node, but the new nodes are only available with larger capacity drives.  Can I do that, and if Yes then will it use a subset of the capacity so the usable is the same as the existing nodes?Thanks.

i know that we are currently using OpenJDK for opening the commcell in new installations.but seeing as Oracle is changing their license model, we have been getting qeustions.is this something that will automatically/changed be updated during a new update?or will customers with an old installation need to manually remove and re-install the Commcell? thank you,  kind Regards, Thos Gieskes.

Pretty simple one.I deleted an ida from a client, the binaries are still there so I just need to readd the Ida. How do I do thing?