Commvault Cloud Topics

I am encountering the error while importing the CA-signed certificate using CvCertTool.windows cli:cvCertTool -ca-root-cert-filename "C:\cvct_workspace\cacerts\cs1.cer" -workspace C:\cvct_workspace import-ca-certs Below is the logs:INFO  CertToolConfig:<init>:279 - Workspace log settings updatedINFO  CertToolConfig:readPropertiesFile:529 - Checking for workspace configuration file: C:\cvct_workspace\cvct.properties INFO  CertToolConfig:readPropertiesFile:537 - Loading workspace configuration fileINFO  CertToolConfig:inferKeystoreType:614 - Unable to infer keystore-type from keystore-filename value - using default value: PKCS12INFO  CertToolConfig:readPropertiesFile:529 - Checking for state file: C:\cvct_workspace\.cvct_stateINFO  CertToolConfig:readPropertiesFile:537 - Loading state fileINFO  CvCertTool:logMessage:56 - Actions to perform: [import-ca-certs]INFO  CvCertTool:logMessage:56 - Processing action: import-ca-certs INFO  CvCertTool:logMessage:56 - Importing CA certificates

Hi team,I did a reseach for VSS issues. It seems I am not able to open the link on the siteChanging the Amount of Space Used by VSS Shadow Copies (this works) http://kb.commvault.com/article/EXDB0017?_gl=1*fpzu8q*_gcl_au*ODAwNjIyMzA0LjE3NTc0ODk1MDIuMTQ0MjU2MDIzMS4xNzU5OTI0MzU0LjE3NTk5MjQzNTM. (this causes error 404) I tried also for 11.36 and 11.32 same link same issue Changing the Amount of Space Used by VSS Shadow Copies Could you please check whether the link is generally inaccessible or whether this is just a problem I am experiencing personally?If general I would like to ask to get the links active again.Thank YouJoerg

Hello everyone !I have a question regarding the Commvault Lab for partners.Could someone please explain how to access the Commvault Lab environment for training purposes?Thank you in advance for your help!Best regards,KA Oussama

Hello Commvault Community,  I've had a similar problem in other environments before, but I didn't investigate further. Currently, after upgrading from SP28 to SP32, a communication problem occurred in one environment for an OLVM backup. The logs show entries like these: vsbkp.log20252 4f1c 10/30 13:13:59 1413471 CVClient() - File[Client.cpp], Line[105] netHostName[ABC.XYZ.com]: Warning, deprecated call to lookup client using net hostname. Please use shortname instead20252 4f1c 10/30 13:13:59 1413471 NetMessage::verifyResponseHeader() - Error Code [10485792] returned - [Error: AppLookupClientWithHostName errorCode[1] message[Unable to lookup client with hostname. Please check if CS has duplicate clients with hostname[ABC.XYZ.com].].20252 4f1c 10/30 13:13:59 1413471 ClientInterfaceNet::lookup() - Error: AppLookupClientWithHostName errorCode[1] message[Unable to lookup client with hostname. Please check if CS has duplicate clients with hostname[ABC.XYZ.com].].20252 4f1c 10/30 13:13:59 141

Hello CV Community! I've had a similar problem in other environments before, but I didn't investigate further. Currently, after upgrading from SP28 to SP32, a communication problem occurred in one environment for an OLVM backup. The logs show entries like these: vsbkp.log20252 4f1c 10/30 13:13:59 1413471 CVClient() - File[Client.cpp], Line[105] netHostName[ABC.XYZ.com]: Warning, deprecated call to lookup client using net hostname. Please use shortname instead20252 4f1c 10/30 13:13:59 1413471 NetMessage::verifyResponseHeader() - Error Code [10485792] returned - [Error: AppLookupClientWithHostName errorCode[1] message[Unable to lookup client with hostname. Please check if CS has duplicate clients with hostname[ABC.XYZ.com].].20252 4f1c 10/30 13:13:59 1413471 ClientInterfaceNet::lookup() - Error: AppLookupClientWithHostName errorCode[1] message[Unable to lookup client with hostname. Please check if CS has duplicate clients with hostname[ABC.XYZ.com].].20252 4f1c 10/30 13:13:59 1413471 SEN

Dear Vaulters, I was tasked to backup oracle VMs and i some VMs have ASM disk, I need to know if it is supported to backup these ASM disks because these disks have critical data that need to be protected. Regards

Hi i want to view my rman log but when i view rman log the log is not available any solution to setting the rman log showThanks

Hi.I’m interested to know if Commvault (11.40) can work with Veritas Access Appliance as Object Storage via S3? I can’t find any documentation on it, but in theory if it’s standards based S3 it ought to be compatible...Thanks.

Update: Microsoft has resolved the issue that caused the global outage. Commvault services are now fully operational. We will review Microsoft’s RCA once available. Let us know if you experience any further issues accessing these resources.[Past advisory]We are currently experiencing an outage with our Chat application and Documentation sites due to the global Microsoft Azure outage affecting multiple Microsoft-hosted applications. Commvault has escalated the issue with Microsoft, and we are working to resolve this as quickly as possible.If you need support during the outage, please contact us through the hotline number, or through email at support@commvault.com or log an incident via the Support Case creation form. And of course you’re always welcome to post questions here in the Community.We apologize for any inconvenience you may experience during this time. We’ll keep you updated.

Hi all. I have a question regarding PostgreSQL.We have a PostgresSQL server with very little activity. We do a daily backup of the server with the option set to make a “Archive Delete” of the logs. Some times it happens that no new WAL files have been created, so the backup job goes to pending with the below error message: Error Code: [94:66]Description: PostgreSQL     Database: The Data backup has failed. Archive Log files are missing     preventing this job from completing on Instance     [~xxxxx_5434~] Client     [~xxxxxx~]. Please run a FULL backup.Source:xxxxxx, Process: PostGresLogBackupParent What can be done so I do not get a pending/failed job and so I do not need to run a full backup? Are there any secret additional setting there can be set to ignore this and make the job complete successful?  Thanks-Anders 

hello ​@Jennifer Kelley I have completed the course and as I mentioned earlier threat Scan does not support scheduled operations.I wanted to bring something to your attention. I attempted the assessment twice: In my first attempt i selected the option that says Threat Scan can be scheduled as David noted that was marked incorrect (see screenshot below).   In my second attempt i selected the option without scheduling as I mentioned earliere for ​@Nikos.Kyrm  which was marked correct — as supported by both the course material and documentation (screenshots attached). I also reviewed the official documentation updated Sep 27, 2025 which clearly states that Threat Scan cannot be scheduled.https://documentation.commvault.com/saas/running_threat_scan.html Could you please confirm this for me ​@Jennifer Kelley  ? I’d like to be certain especially since we have an upcoming project relying on this information.You know we are an MSP and service company any incorrect information could impact ou

Active Directory Restore process from microsoft require to use ISO to bootBut in AZURE, there is no capacity to boot on ISOIn Azure, you don’t have access to the console before the VM BOOT Is someone find a solution on this ? or workaround ?

Hey , I am trying to create a workflow using alerts for failed jobs to trigger backups via workflow feature .though it allows me to pass different values for client names like VIRTUAL MACHINE CLIENT NAME - which I intend to BUT workflow>backup never accepts anything except “Client name” that eventually triggers the backup for whole client computer name including all 20-30 VM`s in that group which is not desired. any leads will be much appreciated.RegardsJimmy 

Hello, I am using live sync with a commserve production on site1 and commserve dr on site 2 The commserve DR is performed on a nas share. For now, only a test failover have peen performed.We want to perform a production failover soon.when we will initiate a production failover,  what about the new commserve DR jobs ? They will be written to the nas share right ? There will be no conflict about existing dr folder SET XXX ?And What about the failback ? thanks      

This is for fresh installation that I am logging into  command center for the first time. I have re installed the commvault, and also restarted IIS and tomcat services, with no luck. Any help would be greatly appreciated. Thank you 

Hi Commvault CommnuityWe are doing a POC installing Commcell 11.40.X on Linux. The Linux distribution is RHEL 9.6. After installing Commvault, the installation seems to be successful, but when we run “systemctl status commvault”, we see the following error messages:The first error message appears in “dotnet CVAuditService This log file is not found in the internal list”  Looking at the logs, it seems that it’s unable to start MongoDB.CVAuditService.log “Failed to connect to MongoDB client [localhost]]]. Please check CVMongoDBDriver.log for more details.”CVMongoDBDrive.log “One or more errors occurred while processing the request”The second error is “/etc/systemd/system/commvault.Instance001” Unknown key name 'After' in section 'Install'”cat /etc/systemd/system/commvault.Instance001 [Unit]Description=commvault ServiceStartLimitIntervalSec=600StartLimitBurst=60#CVSU_Version=4[Service]EnvironmentFile=-/opt/commvault/Base/Temp/Galaxy.envTasksMax=infinityType=forkingExecStart=/opt/commvault

Hello,How does Commvault support backup and restore of Microsoft Planner? I know there is some data in Sharepoint and Exchange online. Is it enough to backup this and is it possible to directly restore the data back to Planner?Thanks and regards,Thomas

Hello,Does Commvault support vStorage APIs for Array Integration (VAAI) with Netapp datastores?Regards, Thomas 

Our customer is testing Axiom and wants to backup via Commvault...the vendor gave them a script to shut down the Axiom server so I’m sure how this is going to work?

I read the documentation on backing up VMware machines with IntelliSnap support and I've also read the considerations on this page here (streaming and intellisnap backups for vSAN datastore) and now I understand the importance of the second snapshot, this one via hardware, for the entire process, but what are the advantages of IntelliSnap backup using just the Virtual Server Agent Snap engine, not a 'hardware' snapshot of the datastore where my VM is hosted? Second question, how (or when) does the Commvault know that it needs to take two snapshots, the first one, a snapshot of the VM’s, and the second, a snapshot of the VMware Datastore? Third question, what do I need to consider when backing up multiple virtual machines from Datastores with tens, perhaps hundreds of virtual machines? Last question, what are the recomendations in cases where there are backups of multiple VM Groups (Subclients), each one with multiple virtual machines. Maybe some kind of re-engineering to put as many vi

How can- Manually adding content(drives) on bulk windows servers

Hi,Is there a procedure to migrate the commserve from windows to linux RhelI saw a someone ask this question before but it was quit a while backI couldn’t find any procedure in the documentation Best regards,

Hi Experts,I am new to IntelliSnap. What I got to understand after reading is that with IntelliSnap based VM backup,A snapshot of the VM at vCenter level will be taken as well as a snapshot of the whole VMDK disk at the storage level. Then VM snapshot at vCenter will be deleted. The VMDK luns need to be zoned and assigned to physical media agent. Question: How will this array-based snapshot be assigned to MA? Then the data from the snapshot goes to MA to the storage. Question: It requires separate policy, right? The backup process is LAN-free and over SAN only. Right?Then how does the restore work? Is it also LAN-free and over SAN?  Thanks ahead. Kindly help me.Quazi Ashfaq

Trying to get to support portal and getting Bad Gateway 502 error Microsoft-Azure-Application-Gateway/v2 Link being used https://support.commvault.com/Account/SSOLogin/MetallicHub