Commvault Cloud Topics

My customer just testing Storage accelerator in his environment and has some questions.Scenario 11.36 : Client installed with file agent. SA in place and does its work for weeks. Now the connection to the S3 library failed for some reason.We observed that backups still running but without SA (fall back) over a MA.We also observed that backups do not come automatically back to SA if network connection to S3 lib is repaired.We found some keys in registry which may steer the behavior, but we do not completely understand how the software decided to use the Storage accelerator feature or not.  If we have no connection to cloudlib the two keys are created.The StorageacceleratorAutodisabledUntil key seems to renew all 24 hoursThe StorageacceleratorConsecutiveFailureCount seems to be increased after timestamp StorageacceleratorAutodisabledUntil was reached if “S3 network connection” is down.Max value is 8 . After this cou

Hi Everyone, Has anyone installed the Commvault > SerivceNow integration app. If so can you please provide your experience. Good or bad. What functionality has it given you ?Thanks for any informatiion. 

I have inherited a Commvault setup running mainly on Nutanix (A little VMware) spread across 3 sites, unfortunately the 1 person that knows this setup was laid off.  I am looking for a way to identify all the Commvault infrastructure across all sites.  I think I have the server names, but not necessarily all the services installed.I am new to Commvault, still stumbling around the interface….Any pointing to docs on how, powershell scripts, ??? appreciated.Thanks Tim

hello guys,after deploying FREL vm (qcow2), script deployment went fine but can’t seem to browse vm files when restoring, CS is all in one deployment, i’ve checked the logs and this is what i found :WebServer.log :IdxBrowseClientCache initialized a new browse session [1758805201-125]6208  4d38  09/25 15:00:01 ### CVOnDemandSvcClient::SubmitTask() - Unable to attach to cvd at myFrelVmHostName*myFrelVmHostName*8400*8402 to launch on demand service.Error is 0xE8090011:{CCvNetwork::Attach_RemotePort(1453)} + {CCvNetwork::GetConnection(3327)} + {CSessionConnectionSocket::GetConnection(225)} + {CSessionConnectionSocket::ParseLastError(170)/EventMessage.0x09000011.9:17. (Localized string unavailable)}6208  4d38  09/25 15:00:01 ### IDXBROWSECL Failed to send browse request to mediaagent [myFrelVmHostName*myFrelVmHostName*8400*8402]. Error:[0xE8090011:{CCvNetwork::Attach_RemotePort(1453)} + {CCvNetwork::GetConnection(3327)} + {CSessionCon

Hi all,I received an alert about the index cache of a media agent that will be full in less than 30 days, this for the first time with this server.This media agent is only used to backup VMware VMs, around 220 machines per night (2 storage policies).A Treesize report shows clearly the origin of this phenomena (1.png):More details indicates that there are huge VMware logs (2.png):Yesterday, disk was almost filled up to 90 % (3.png), I ran the load balance process from the “ Index server load” report, it freed 20 GB.The “Index cache space usage details” report for this MA, on a monthly basis this time (4.png) shows that before May, 2025, the legacy index (v1) size was neglectable.As far as I know, the only modifications on the infrastructure over the lasts months are deployment of updates, from 11.32.76 to 96, then 112.I had a look at Index log files on MA, nothing relevant. My questions are: 

Backup is failing due to below error. suggest to resolve this issueCommvault 11.40Nutanix 6.10Linux VMUnable to read the disk [C:\Program Files\Commvault\ContentStore\ProductionData\VSCloudFS\NFSMP\NDRCLDFCAPP1_NDRCLDFCAPP1-CTR1\.snapshot\40\2409443878118140852-1699896112576255-732440\.acropolis\vmdisk\875d6449-0ee3-4cbc-8bec-7e10297442ae]

after shifting from hyperscale 1.5 to hyperscale X our db2 restore taking longer time. open ticket with support they reviewing and found it’s known issue for read fragmentation drops on cvfs during so requested to upgrade the CVFS version so we upgraded to CVFS version along OS patch upgrade but after that issue not resolved and request to move the ticket to development any one faces similar issue like reading data from hyperscale X. I run the mount path validation for check throughput and getting 70MB/s read throughput even the same throughput i got once i run the CVperformance tool. 

We'd like to change model license of Commvault from "Per frontent (TB)" to per VM due to protection data has been changed and we considering license per Frontend is not fit for those clients data usage anymore. Please kindly suggest method to a smooth and less effort to change commvault license and transfering data to the new license CCID.We're not sure that we need to setup new Commserve server and MA or we can easily replace license key in Commserve and upgrade version of CommServe and agents in clients.

Hello Team,We want to configure File system backup using Commvault.Currently our file data in Dell Powe scale storage and backup is running using of NDMP, we are going to migrate file system data to HPE storage.We got update from HPE, the NDMP protocol will not support from HPE storage.Please advise how to configure the file system backup with our ndmp.

i am backing up ec2 instance on-premise library , i tried to cross platform restore to vmware , the vm is not booting after the restore ,below permission are enough , access node am using is outside the amazon Amazon EC2 BackupThe following identity-based policy and referenced statement is mandatory for performing backups of Amazon EC2 instances and related Amazon EBS volumes. Required policy: amazon_restricted_role_permissions.json Mandatory statement: "Sid":"AmazonEC2BackupAndRestore1142V1" Amazon EC2 RecoveryThe following identity-based policy and referenced statement is mandatory for performing recovery of Amazon EC2 instances and related Amazon EBS volumes.

Hello,We’re going to deploy the commvault cassandra agent on a cluster (first time for both us and the client, as of right now they’re using medusa to manage cassandra backups) and the cassandra cluster will be in a different security zone to the commvault backend. As such, we need to make internal requests to open the necessary ports between zones.My question concerns the Staged type of restore, and ports 7000,9042/7001,9142 specifically.From what i gather from the commvault docs, the way a Staged restore works is, the tables are pulled from storage (in our case cloud storage, either S3 or DataDomain), temporarily copied to a directory on a Staging Location (where SSTableLoader runs for this type of restore) and then streamed into the Cassandra nodes. I’d like to know the following:The way i understand it, the host of the Staging Location needs to be the Media Agent. Please confirm if this is true and if not, what would be the alternatives

Hi all, what’s the difference between File System and Application Consistent using VMware Tools and Application Aware Backup in the context of MS SQL and Oracle inside VMware VM? When do we use one vs the other?If I understand correctly, Application Aware backup will push application agent/plug-in, but not for File System and Application Consistent using VMware Tools. What are the other differences?Thank you.Regards,Aris 

Are Exchange server SE supported from CV Agent version  2023E ( 11.32 )

Dear Team, We encountered an issue during a VM-level backup of an OLVM-hosted Oracle DB server. Immediately after the backup started, the Oracle database went down. We killed the backup job, but the VM snapshot was not deleted.We engaged the Oracle vendor to remove the stale snapshot; however, the snapshot could not be deleted.At present, we only have full file system backups (no recent image-level backup). Please advise on the best approach to recover the server end-to-end. If there are alternative options, kindly share them so we can first validate in our lab environment and then proceed in production if successful. Regards,Mani D

Need some assist to configure private matrics reporting server

If netapp is managing snap mirror directly, can commvault be configured to mount and create backup copies from mirror copy created by netapp? Or snap mirror process needs to be managed by commvault and only then a backup copy can be created from mirror copy?  

Hi Team, Even though I disabled the following option on CommServe, the agent installation screen still asks for a username/password or an authentication code. Shouldn't it be prompted? How can I disable it? Best Regards

we use Intellisnap to protect Azure VM, Comvault will create ZRS snapshot for Azure disk, any option to create LRS snapshot?

Hello,I did failover with CommServe LiveSync. The failover was ok.When I try to fail back to the other site, it fails, and I get an error message on the logs.Assistant () - Executing command [C:\Program Files\Commvault\ContentStore\Base\CSRecoveryAssistant.exe].Preparing to launch process: <C:\Program Files\Commvault\ContentStore\Base\CSRecoveryAssistant.exe>. Priority: <Normal>. Value: <32> creatioError: [Failed to execute command [C:\Program Files\Commvault\ContentStore\Base\CSRecoveryAssistant.exe -operation Recoveryailure encountered while making node [commserve_xXXX] active. Rolling back operation PRODUCTION FAILOVER TO NODE [commserve XXXXX] FAILED

The 3 API calls below we use in 11.32 have been deprecated in 11.36.Will they still work after we upgrade from 11.32 to 11.36 ?What API calls in 11.36 replace these ?Thanks #Deprecated in 11.36Delete-CVClientGroup -Token $Token -CVServer $CVServer -GroupId $group.id #Deprecated in 11.36$AllCvGroups = (Get-CVGroup -Token $Token -CVServer $CVServer).App_GetServerListResp.groups #Deprecated in 11.36$newgroup = New-CVClientGroup -Token $Token -CVServer $CVServer -GroupName $group -GroupDescription

We have a Dell Isoilon storage cluster hosting smb shares which are configured as libraries in Commvault The SQL backup to the libraries seem okay again we are using DDB and the stats say write load 40% DDB lookup 15% and network load 40% for backups; however the throughput is 660GB which is irrelevant although unique data of 34 GB took over an hour also there are 4 objects during the backup so I suspect it had used multiple streams during backup however when doing the restore of a single database; it took over 31 hours and looking at the logs the culprit is slow reads; can I increase streams during restore when restoring just 1 DB ; also given the issue is stemming at reading and everything looks fine at Dell Isolion side (cpu memory etc); I had paused all the other jobs what shall I do next may be a read test?   CVPerfMgrRestore.log:19611: |*27612*|*Perf*|11076969|     Perf-Counter

It has been a while since i last read anything about WORM (Storage Lock) in Commvault and wanted to make sure I`m not misunderstanding or missing anything. My general understanding is that once WORM Storage Lock is configured and retention criteria is met, DDB is sealed. Once DDB is sealed nothing else is written to that DDB.New DDB is created and as per Arlie confirmation, the next job regardless of what the schedule policy may start (lets say an Incremental) that job gets automatically converted to Full Job so the baseline is estabilished. No issue until here unless Im missing something. The above statement used to be in the documentation (not sure if Im just not finding it or it was rephrased) but I simple cant find.Instead when looking at the documentation for WORM: 

We have a Dell Isoilon storage cluster hosting smb shares which are configured as libraries in Commvault The SQL backup to the libraries seem okay again we are using DDB and the stats say write load 40% DDB lookup 15% and network load 40% for backups; however the throughput is 660GB which is irrelevant although unique data of 34 GB took over an hour also there are 4 objects during the backup so I suspect it had used multiple streams during backup however when doing the restore of a single database; it took over 31 hours and looking at the logs the culprit is slow reads; can I increase streams during restore when restoring just 1 DB ; also given the issue is stemming at reading and everything looks fine at Dell Isolion side (cpu memory etc); I had paused all the other jobs what shall I do next may be a read test?   CVPerfMgrRestore.log:19611: |*27612*|*Perf*|11076969|     Perf-Counter

When creating a new cloud storage, I am asked to enter the media agent. However since I am in a tenant(company) account, I do not have access to the infra server like commserve and media agents. How can I give minimum access to the tenant so that the tenant can add the storage?

After an unexpected upgrade to v11.40 from v11.32 all backups are now very slow. Low throughput and observed 99% DDB lookup. Backups aren’t completing. One Auxiliary copy has a huge 22TB of data that needs to be copied to tape. All these issue appeared after the upgrade