Commvault Cloud Topics

Hello everyone,My customer had a question we can’t seem to find the answer for. We’re wondering if we can have different retentions for active users deleted items and for users that are deleted/disabled in EntreID. As far as I can find Commvault doesn’t see a difference between deleted items and deleted users.  Or has someone found a “Work around” for this?

In the List of Updates for the various Maintenance Release versions, there is now a section at the top of the site there is a new table section showing Security Updates. For example, for Feature Release 32 the latest Maintenance Release is 11.32.106 and this site shows the updates:https://documentation.commvault.com/2024e/essential/files/service_pack/updates/11_32_106.htmWhich shows this new table with three new security updates:Security UpdatesIssue Hotfix Made changes to use v7 encryption instead of v3 encryption. 12324 PSIRT fixes for REST API Qcommand and QAPI login. 12323 Restricted public user access to APIs. 12321

Media write operation failure] [Dedupe disk media] [The request could not be performed because of an I/O device error.]

Hi, I want to have my firewall enabled on my HSX cluster but for monitor reasons I want to be able to ping the data protection network. Is this possible ? 

Hi,I’m trying to test 1-touch restore for Windows. When I’m trying to connect to Commserve, there is a “failed to setup a communication (QSDK) session” error: You can observe that the initial connection was succesful (“connected to comserve”). But then there is this QSDK problem. I checked the logs and there is info that it could be no direct tunnel or couldn’t bring any automatic tunnels to commserve.I think it could be the problem with network routes / topologies on Commserve, but here is a question: How can I setup network route or topology to client which not exist yet? I mean when I start 1-touch wizard and configure network connection to Commserve, it is not a real client but just some host with random hostname so how Commserve could know what network settings apply t

Hello everyone, Our customer has this interesting question about Hyperscale security.We were explaining WORM to him and how it protects data from deletion at software and OS level.He asked: What if I go to a lower level? What if I connect to the hardware management interface (iLO, BMC, etc.) and delete the whole server? Does Hyperscale implement any security measure to avoid this from happening?Indeed, BMC has some options to eject and even delete disks securely… so this would mean that Hyperscale’s WORM is not as resilient as expected… Does Hyperscale provide any mechanism at that level to avoid the execution of these actions? or would we need to rely on the security features of each hardware vendor?Btw, this is for HyperscaleX Reference Architecture option. Thanks in advance.

Hello, hope this finds you well!I’ve been checking the documentation but can’t find a way to make an API call that would give me what I need.What I’m looking for is something that would give me this information:This screenshots refers to what I see when I go to Storage Policy - Copy - View - Jobs For auditing matters I need to extract the job history of certain clients and automating this would help me quite a lot.Thank you in advance for your help and have a nice day.Best regards,

Hi.A Hyper-V cluster was upgraded from 2016 to 2019 by removing a single host at a time, then reinstalling the server with Windows Server 2019, and joining it to the cluster again. This process was followed with all hosts, one at a time. When all hosts were reinstalled with 2019 and rejoined to the cluster the functional level of the cluster was upgraded to 2019. Job error:Device not found : [getVolumeInfo failed: Unable to get the volume/device information corresponding to mount point []. Error:[Failed to get extents for GUID:[\\?\Volume{fee5e662-9548-44e6-817a-8927aac20033}] Error:[The device is not connected. ]] (MM.60604)]<br/>Source: prihpv03ap, Process: vsbkp I used Powershell to verify that the GUID above still matches the disk presented on the host and the Mount Path C:\ClusterStorage\XXXXX.When I present a new SAN disk to the cluster and configure it as a CSV the IntelliSnap backup completes successfully.Is there

We have ran into this more than once with  on-prem 11.36 whereby either a synth or full runs for an org. While the jobs exist prior to the full, the objects cannot be seen, downloaded, or restored.So the question is - does the cloud version work differently?Then - if not, is it a limitation in Sf or “the SaaS world in general?”?If fulls are unavoidable but you lose every aspect of jobs prior, then what? I see nothing in the best practices about this.thanks

After setting up livesync for the CS’s, someone inadvertently set a plan for the “empty” default SC which is auto created when that new primary SQL client is created. Since the plan cannot be deselected from the default SC nor can the schedule be disabled obviously, the thing fails every day and if we disable the activity on it that also is flagged for various checks, so, it’s rather annoying. How can we forceably detach a plan from it and keep it silent with no SP assigned to it like it should be?thanks

Hi together,In Veeam, there is a feature called "Secure Backup" which is a service for DRP audits (backups recoverability is tested). Does anyone know this feature and can tell me if there is a similar function in CommVault?I have not found one yet (Version 11.24.94).thanks in advance for your answers and best regards Pascal

Hi All, Was thinking of asking question here - maybe faster response and fresh heads will do the trick :)Problem:Previously on SP16 we had SNMP enabler installed, working for quite some time and then suddenly when you are trying to configure alert with SNMP option - it is greyed out!Only idea to fix that was to reinstall it..:Incident 200415-375Now we are again facing the same issue where SNMP is greyed out again - without any notification why - and this time I would like to solve this without re installing the software for it.Commcell version: 11.20.40SNMP enabler is installed: Any ideas

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Hello, TeamWe have Unity Storage With Multiple LUNs, acting as mount paths attached to 6 Media agents with about 2.6TB datasize in total. There are multiple disks failure on the Unity storage end and we need to move the active data into another Newly purchased storage. The plan is to have all mount pats or data written to that storage with their  dependencies.The plan is to use commvault for this migration and here are my queries below:Should we use the Move Mount Path option? if yes, can restore happen while the mount paths are being moved? Each LUN is about 10-20TB each and we have multiple of them. Should we use the Storage policy create new copy or auxillary copy to move the data and promote the destination storage to primary.Also, considering data size, how could it take the data to complete migration?When the migration is completed. We would love to see that the data has left the Unity storage. The source storage and desti

Hi Team,We have had LiveSync in operation for some time, but have only been testing it with TEST failovers, not production.We are now ready to move to a full, PRODUCTION failover, but to make sure it goes as smoothly as possible, I thought i would run this past the community.Apart from the Commvault docco that we will be following:-https://documentation.commvault.com/2024e/expert/planned_failovers.htmlIs there anything else that we need to be aware of?We are on SP36.We would be looking to leave the failover in place for a few hours, so we are hoping this process is now mature enough to not cause us problems.  But if you had problems with it, it would be good to hear what happened.Thanks 

Hi,according to BOL Deduplication Building Block Guide,a Media Agent can host up to two (2) DDBs (from on LUNs of different RaidGroup) ALL DDBs of all Storage Pools on a Media Agent should share the same volume / paths (e.g. D:\DDB)My question is now, does this require to create a streched / expanded Volume accross multiple (2) LUNs / Disks ?otherwise I don’t get, how one single directory or volume can be used to place the data to mutiple LUNsand should this be a striped or a concatinated volume layout ?In the past I used D:\DDB and E:\DDB as paths (different volumes on different LUNs).This doesn’t seem to be best practice anymore, if I understand the BOL entry correct.I could understand, if this restriction is valid for all (3 horizontal scaling) DDBs bel

In 11.32 I see commvault has API collection, from where we can fork it. Where can I find Commvault REST API collection link to import in Postman for 11.36? I did not understand deprecation notice.If I have to import the collection to postman how I can do it in new versions? ReplacementThe Postman support feature is no longer available to visualize and interact with the latest Commvault RESTful APIs. As an alternative, the Commvault API website lists the Commvault APIs that you can interact with.https://documentation.commvault.com/2024e/expert/deprecation_notice_for_postman_support.html

Hi Team, We have a MySQL InnoDB Cluster consisting of three nodes. I'm using Commvault 11.36.69.Is MySQL InnoDB Cluster supported? I couldn't find any documentation. Do I need to configure the InnoDB cluster especially?

Hello,In order to recover space, some days ago I deleted all jobs from one Storage Policy Copy, but I don’t see the data has been deleted from the local disk library, and when I check the forecast report there are no pending deletions.I have run a DDB Space reclaim job with Clean Orphan Data selected, I have waited a day before rechecking again, but there are no changes.Any ideas on how I can reclaim and recover this space?(Or if it is a matter of time, how long should I wait? Could I check the delection process status?)  Thanks in advance.

I have downloaded the required driver files using the command  .\CVInstallGCPDrivers.ps1 "C:\CVDrivers" download.    When we are trying to install the drivers, we are facing following issue.  And drivers files are getting removed automatically from the folder once we run the command   

Hi Teams, Something's confusing me, and I'd like to clarify. I see that encryption is enabled in the subclient configurations as "Network and Media (Agent Side).The following explanation explains this: When selected, for backup operations, data is encrypted before transmission and stored encrypted on the media. During restore operations, data is decrypted by the client.https://documentation.commvault.com/2023e/expert/advanced_subclient_properties_encryption.htmlEncryption can also be enabled/disabled at the storage pool level. If I don't enable encryption at the storage pool level, won't Commvault still be considered to have encrypted the data as it's written?What's the difference between these two?Is data encrypted on the fly, and is the line between the Media Agent and the client secure?

Hello!Having just upgraded to 2024E, specifically 11.36.41, I notice the Active Directory agent now supports backups for GPO as documented here - Great. Changes in Commvault Platform Release 2024EHowever, the permissions required are not particularly helpful: Permissions to Back Up Group Policy Objects via PowerShell: The account must have the necessary permissions to back up GPOs using PowerShell cmdlets. By default, members of the Remote Management Users group possess these permissions. My question is, if you don’t want the account to be a member of “Remote Management Users” or admin groups, what granular permissions can be set on the account to still achieve the backup? full error:-----Currently whilst the backup is completing

Hi,I have a question regarding move mount path. The one and only possible MA is Linux.Source is a nfs share which supports sparse files. Target is a CIFS share which does NOT support sparse files.“move mount path” is a tool in Commvault.What happens with the files if using move mount path?wikipedia wrote:Sparse files can cause problems when copying: When copying to another file system that does not support sparse files, the target file cannot be created in compact form. Therefore, the undefined areas of the source file are written as null characters in the target file. This results in a significantly larger target file. The target file system must have sufficient capacity. In addition, both the copy or backup program and the target operating system must support sparse files and be able to recognize them as such.How does Commvault handle these files between the different file locations? SW is not too old 11.

V11 SP36 I have this situation where we take a VSA backup of VmWare servers, the deletion of the snapshot can take sometime for two or three servers and causes a warning, when in reality the backup is fine The Delete Snapshot can take one or two hours, as a consequece the Commvault seems to register the ‘Delete Snapshot Duration’ as 30 minutes and a few seconds  In this case the snapshot was deleted after 55 minutesIs there any setting or something else, that could override the warning message?Thanks Mark 

Hello Commvault Community!In one environment, we noticed that strange entries appeared in the logs regarding block pruning as part of deduplication: SIDBPrune.log - from August 5, 202511512 5468  08/05 03:00:45 ### 1-3 OpenIdx:3330 Cannot lock chunk [2499152].11512 5468  08/05 03:00:45 ### 1-3 PruneChunk:1391 Cannot get child information. Folder [E:\LOCAL_STG\Folder_06.17.2016_11.59\CV_MAGNETIC\V_393205\CHUNK_2499152], Error [0x80070003:{CQiDirectory::Open(106)/SearchPath=[E:\LOCAL_ABC\Folder_06.17.2016_11.59\CV_MAGNETIC\V_393205\CHUNK_2499152\*]} + {FXFile::CVFindFirstFile(1821)/W32.3.(The system cannot find the path specified. (ERROR_PATH_NOT_FOUND.3))-FindFirstFileW failed, Path=[\\?\E:\LOCAL_ABC\Folder_06.17.2016_11.59\CV_MAGNETIC\V_393205\CHUNK_2499152\*]}]11512 4f14  08/05 03:00:45 ### 1-3 PruneChunk:1391 Cannot get child information. Folder [E:\LOCAL_ABC\Fo