Commvault Cloud Topics

Hi,I’ve been trying to restore DR backup from DataDomain appliance.First, I’ve created a dedicated StorageUnit for DR Backups and added it in Commvault using DDBoost Client then I’ve put some DR backup jobs on it next I’ve retrieved whole mount path from DataDomain to a local disk on a destination computer added bMERestoreAsFS on destination computer Downloaded Media Explorer and cataloged mount path locationIn Media Explorer I can see all my DR backups just fine, but when I choose to restore, then the restore fails.

Hello everyone, I'm here to ask for your help. I have a QNAP with about 400 shares (the NAS is used at corporate level) so I necessarily have to have a daily incremental backup. Since Commvault has not developed an agent for QNAP, I am forced to use a Linux or Windows VM as a bridge to perform backups. I have already consulted the official documentation but I have not had any success. Is it possible to get some suggestions from you?Thank you all!

Hello,I maintain a backup environment that utilizes Commvault plans. I require assistance in the development of a report.This report will assist me in determining which virtual machines are registered with which plans and whether there are redundant virtual machines registered with other plans. thank you

Does anyone know if Commvault is going to include the ability to backup Jira and Confluence (Atlassian) any time soon?

Hello, Community.Has anyone encountered this error when restoring a cluster to the out of place?Who can explain the occurrence of this error?Error Code: [23:93]Description: Either the map file was not found, could not be used, or the map file does not contain any vailid entry. Users choice allows only map-based restore. Nothing to restore.  

Hi,I configured Livesync betweeen two commserve servers. They connect to the same network without firewall enable. I run “Test Failover” test and all good without problems. Then “Mantenance Failover” all test are ok, without problem. But, when try “Maintenance Failback” the test failed.This are the steps:07/25/2025 11:45:24    Checking node [StandbySQL] is reachable...07/25/2025 11:45:24    Sending the request to make node [StandbySQL] passive...07/25/2025 11:45:11    Stopping and disabling all the services...    Done07/25/2025 11:45:51    Update firewall settings...    Done07/25/2025 11:46:15    Sending the request to make node [ActiveSQL] active...07/25/2025 11:46:15    Update firewall settings...    Done07/25/2025 11:46:15    Disabling read only CommServe mode if enabled...    Done07/25/2025 11:46:15    Update remote cache client...    Done07/25/2025 11:46:15    Running MongoDB repair utility...    Done07/

Hi All,Request you to please provide me cost comparison for Commvault vs Veeam vs NetBackup vs AWS native vs Azure native.Showing that Commvault is cost effective.Regards,Rahul

Hello, I tried to restore of PostgreSQL in GCP with below additional settings added at entity level in 11.36, but it seems that commvault ignores them and try regular restore:bPGRestoreNoACLbPGRestoreNoOwner Has anyone encountered issue with these options? Regards,Marcin

Horizontal scaling QueryIf a DDB is marked full because a certain threshold is met, a new DDB is scaled out.The newly scaled out DDB will be use only by new subclients.  So am I right in the assumption that the DDB which was marked full will still be use by the existing subclients and the existing subclients will potentially continue to add more primary records in the DDB.  Thereby potentially increasing QI time on the DDB as more primary blocks are added? 

Dear Team, We have obtained a new license (new CCID) and would like to apply it to our existing CommServe, which is currently associated with a different CCID. Could you please advise if this is feasible?  Thanks,Amr

Hi Community:Is AGP required (e.g. as a backup target) for Automated Forest Recovery for Active Directory with the SaaS subscription Commvault Cloud Backup & Recovery SaaS for Active Directory Enterprise (MTL-ADE-USR)?Note: We are considering Commvault Professional Services for Design and Implementation for CV SaaS AD Forest Level Recovery Agent  - Up to 25 DCs.Best regards,

Hi, We are adding a mount path to an existing disk library on a linux media agent  that has the ransomware protection enabled. It looks like it is not beeing automatically associated with the selinux commvault context “cvstorage” the other volume is. We did te activation procedure again after adding the volume with no success. The fstab is not updated and the ‘mount | grep “^/” show that the initial volume is mounted with context “context=system_u:object_r:cvstorage_t:s0” and the newly added volume “seclabel”.Is there a specific pocedure for enabling the ransomware protection on a newly added volume? 

Hi, We are facing a strange behaviour with our auxcopy process. All week when we copy some incremental backups we are achieving pretty good throughputs but when it comes to weekly Synthetic fulls, for the same amount of data, the troughtputs are 10 times slower.We plan on migrating our VSA to indexing V2 hoping it could help.Any other ideas are welcome.Thx in advance  

Hi,I am new to the Python SDK, and quite new to Python, and I would like to know if there is a way to assign and to check the tags of a client.I am able to get the properties of the client, but I can’t see the tags.Does anybody could help me on this?Also, I would like to comment that Arlie hasn’t been really helpful yet…Regards,JC

I have tried searching, but with search terms I keep getting looped back to topics covering snapshot backups and filters.If a VM has an agent installed, (therefore not taking VM/Snapshot backups) but is powered off in VMWare….is there a way to have it skip backing up the machine (or do something else like fail earlier, throw an alert, or something else you might suggest)? The issue is we have alot of machines where we are just not told to stop backing them up from the team that owns them, and just don’t want to reach out every time we see a job stuck in pending because it can’t be reached.  Trying to free up resources to research actual problems, and not mask actual connection issues.  We don’t want to manually disable machines that might be powered off for some temporary issue.I understand snapshot backups can filter by powered off, but these are machines that have reasons to have an agent installed and can’t utilize snapshots.running commserve v1

I’m having problems finishing the guide since I’m not able to proceed. I keep clicking the “+” sign for adding or the save button sometimes. I already testing using different browsers with no extension and still the same issue. Course:AWS Hypervisor Config for Commvault Cloud SaaS | Hands-on GuideURL: https://readiverse.commvault.com/partner/learn/courses/29/aws-hypervisor-config-for-commvault-cloud-saas-hands-on-guide/lessons/217/aws-hypervisor-config-for-commvault-cloud-saas 

Hi Everyone. currently we use snmp to send alerts from Commvault to ServiceNow. This Creates Alerts in ServiceNow and the Operations team manually create Incidents from the alerts. I would like to change this and I believe Commvault has the ability to auto create the incidents in ServiceNow. I’ve had a little search but has anyone done this and if so do we need to install any software on the ServiceNow side. Any advice would be welcomed. Thanks in advance,

Hello, We currently use a Physical Tape Library (PTL) for secondary copies with long-term retention with a single generation of tape drives: LTO-7. Our plan is to upgrade the PTL and install LTO-9 or LTO-10 drives alongside the current LTO-7 ones. The main reason is the amount of tapes in long-term retention that would be very costly to copy over to LTO-9/10. Since neither LTO-9, nor LTO-10 is compatible with LTO-7, we would need to keep some LTO-7 drives to read from LTO-7 media alongside the new drives. Is Commvault capable to recognize the LTO generation and use the compatible drives and if not, would it be possible to configure this manually so that the correct drive is used for the tape operations? We run v11.32. Thank you,Zoltan 

Hey,we are using Intellisnap Snapshots with NetAppQuestion is, is there a possibility to modify the snapshot Name with a prefix or suffix like “daily” “weekly” or something else? I only found the general Naming convention:https://documentation.commvault.com/2024e/essential/naming_conventions_for_snapshots_created_by_netapp_array.htmlNo other options. Thx & BRMarcel

Hello all,In a recent maintenance update, Commvault fixed the Catalog and Merge functions, but we are still experiencing issues with the Restore functionality. There is no option to restore a VM to a Hyper-V standalone host using VSA. It asks for a proxy (presumably for VMware), and there is no option for Hyper-V.Commvault support has not been forthcoming. They claim that Hyper-V is supported, but we don’t see how.  When we ask for instructions, they just ask for logs — which they already have. Has anyone else tried to catalog and merge a tape and restore VMs in a Hyper-V environment?

Hello,we have many vCloud Hypervisor in our environment.We have one Master Org Hypervisor and all other vCloud Hypervisor are created with “Create Org Account” then it is referenced to the master.For some reason, I dont know why, 3 of our vCloud Hypervisors lost the reference to the Master Org Hypervisor and backup was not running anymore.I found no way to reconnect the vCloud Hypervisors to the Org Master. Workaround solution was to create Hypervisor new with other name and during creation you can connect to Master. So my question is, is there a possibility to recreate the connection to the Org Master vCloud for existing vCloud Hypervisor. So I only found it when you create a new one. Editing is for this not possible. Via API I did not found anything which is working.Thanks & BRMarcel 

Hello,Im trying to add a new dag client , i can discover the servers but i cannot select them.The exchange version is 2016

Good morning,I’m facing the same problem as it was resolved in I know this issue in production environment, where a commserve was not turned on for a long time, protecting against false dataaging. The solution to have a GUI Process manager opened and entering the string (I acknowledge and so on) is not available on my DEV-Env where I only use a UnixCommserver with the bash.I tried to get the parameter within the commandline process manager commvault -all (and e.g. - I acknowledge and so on)but unfortunately it is not available.Did anyone have this problem as well?Best regards 

Hello, I am interested in upgrading Sp to the 11.36. What are the current pros and cons of?When switching to the new SP, do you also have to switch to the PLAN or will the older police continue to work?

Hi,My existing exam voucher and transcript from Cornerstone portal are not available in the Readiverse portal. How do I request to migrate it from Cornerstone.