Commvault Cloud Topics

Hello. community, While I am installing CommServe, I noticed the “selection Windows packages” appears Content Extractor. I would to know more about content extractor, I have 3 questios:What is “Content Extractor”? When do I use “Content Extractor”? When i have to install it? Can you share with me links for more information?I have attached a image for your reference: Thanks.

Is anyone else getting this error message every time their SynFulls run?  11.36.46 I want to say this stuff started happening when we moved from Server 2012 to 2022, but I don’t think that’s my problem.  Windows Server 2022 - CS, MAs, VSA Proxies Every time the SynFulls run, most of them sit there in a Waiting status, yet there is always a single stream that shows Active (some over 24 hours) and always throw this error message, which was supposedly fixed a few MRs ago:Error Code: [19:1926] Description: Some jobs were skipped due to read errors. Will retry after some time. Source: bccmvcs01, Process: JobManager I’m not doing anything special with them.  They are Continuous and do a SynFull every 7 days.  Any help would be greatly appreciated.  I remember when SynFulls would just run, and very quickly I might add, but now they just queue up and eventually finish after a looooong time.  We have 4 MAs - each with a

Dear Team, We are currently running our CommServe (CS) and Media Agent (MA) on the same physical server with RAID-5 disks. Recently, we encountered an issue with the disk library where the mount path went offline due to data corruption. As a result, we are unable to access the mount path drive.The affected hard disk has been removed and handed over to a third-party company for data recovery. The disk contains critical data such as email archives, file system backups, SQL, Oracle, and VM backups. Based on their assessment, the recovery process may take one to two weeks, and in some cases, it could extend beyond a month.In the meantime, we need to ensure that backups for our critical servers continue without disruption. Could you please provide us with best practices and recommendations on how to reconfigure the backup environment during this period?Additionally, the operating system on the server has also become corrupted. We would appreciate your g

Hallo,  I trying to make icinga2  .ps1 script to check the commvault backup status of a client. If i want to install CLI on non commserver which package from repostory do i need to install?   

Hi All,We are deploying Commvault SaaS Endpoint Backup for laptops and would like to know if SCIM provisioning in the Enterprise Application can be used to synchronize users and groups from Entra ID to the Commvault tenant.The reason for this query is that, while SCIM synchronization successfully creates users in the Commvault tenant, the group synchronization fails with the attached error message. Could you please confirm if any additional configuration is required on the Commvault tenant side to resolve this issue?   

I want to restore database to point in time in the past.I see in comm console there are available old backups. I am giving the following command and it errors. There is a weekly full backup and daily incremental backups and archivelog backups.There is  full successful backup on 08-23-2025. I am issuing the following command.run {allocate channel ch1 type 'sbt_tape' PARMS="SBT_LIBRARY=/opt/commvault/Base/libobk.so,BLKSIZE=262144,ENV=(CvOraSbtParams=/home/oracle/restore.txt)";SET UNTIL TIME "to_date('2025-08-28:01:00:00','YYYY-MM-DD:hh24:mi:ss')";restore controlfile from autobackup;}arting restore at 18-SEP-25channel ch1: looking for AUTOBACKUP on day: 20250828channel ch1: looking for AUTOBACKUP on day: 20250827channel ch1: looking for AUTOBACKUP on day: 20250826channel ch1: looking for AUTOBACKUP on day: 20250825channel ch1: looking for AUTOBACKUP on day: 20250824channel ch1: looking for AU

Hey all,Forgive my newbie-ness.I am attempting to setup Azure backup in CommVault 11.26.62.  I created the Hypervisor, but had some questions about the Access Node setup.  I want to put the access node in my region where my storage and VMs are, but my confusion is with it requiring a computer group.  I don’t have any of my Azure groups listed in CV yet, as I don’t have the access node/hypervisor setup, right?If anyone has any documentation on this config i’d sure be interested in knowing.  The CV documentation is, well, just not that good as far as I can tell.Thanks!

Hi,Is it possible to download the presentations (slide decks) of the Product Release Updates ?It would be useful to present to customers.ThanksMathieu 

We are evaluating ways to strengthen our backup infrastructure against ransomware and improve immutability. Below is our current environment setup:Infrastructure Setup CommServe + Media Agent  Backup Targets: Primary: Dell EMC Data Domain ( No dedup) Secondary: Auxiliary copy to Azure Blob (Cool ) (De-Dup) Policies: Policy A: 35 days basic retention Policy B: 35 days basic retention + extended retention (Monthly – 365 days, Yearly – 15 months) Exploring Areas for Ransomware ProtectionOn Data Domain to enable immutability.  Compliance lock on storage policy copies Within Commvault   Has anyone implemented Commvault complianc

We are currently using Commvault v10, and we have data stored on tape that we need to restore directly to a Synology NAS Unit system, which is mapped to the media server. This is necessary because there isn't enough space on the media server itself. However, when I select the media agent for the restore destination, the network locations are not showing up. Additionally, since it's a NAS unit, we are unable to install the Commvault agent on it. 

Hi all,Our Commvault M365 backup INDEX, (with content indexing (v2) enabled), is driving the INDEX Server’s single disk drive close to 10 TB! Commvault’s guideline shows “Large” at 10 TB index disk and doesn’t list a higher tier.https://documentation.commvault.com/2024e/commcell-console/hardware_recommendations_for_index_server.htmlWhat’s the recommended practice beyond this — expand the SSD volume (scale up) or add index server nodes and redistribute with load balancing (scale out)?Is there any limit for a single INDEX (V2 with content indexing enabled) and what are best practices?Thanks for any real‑world experiences!Nikos

hi,For any of you still using tape on Linux MA’s, I was wondering if there’s a way to force the Expert Storage Configuration to use the alias (friendly names) created by udev rules for those devices and the changer?Setting up udev rules isn’t that hard and I know RH says that WWNN’s used “by-id” are automagic, but the names are never human intuitive. Plus we’ve seen some issues whereby rebooting the MA is a crapshoot that means sometimes the drives all work and mount media fine, and sometimes it’s no dice. I could never see the changes noted in the events and so created udev rules to try and keep things consistent, but the field can’t be edited in expert storage config under any circumstances, it just finds the ../scsi-blah devices and not any of the aliases.

Hello, i want you to ask what is your feeling or experience with Commserve on Linux ? We run at the moment a lot of tests with Commserve on Linux and we think it is a very good solution but i want to know what you thinking about !  so may you can tell me your experience and feeling about this new feature! Cheers 

The Security Assessment > Platform security page identifies a critical issue with the “File Activity Anomaly alert” not being enabled. Unfortunately, when I go into the Java GUI Console > Alerts > Configure Alerts, “File Activity Anomaly alert” doesn’t appear as one of the options.  I’ve searched the documentation but don’t see any steps on how to load this alert. Does anyone know how to load a missing alert? (The File Activity Anomaly alert specifically.)Thanks in advance for any help.Ken

Hi everyone,I have several commcells. On one of them there are “No data available” on the Comcells, Agents, and Client Groups tiles. All other tiles seems ok. Anybody know why and how to fix it?Also, on my other comcells there seem to be no data from january to july for the same three tiles. I guess there is no way to generate the missing data again, but do anybody know if it is a known bug? RegardsGunnar

Hello All,I hope this email finds you well.I'm currently working on a data restoration task and have a specific question regarding Commvault's capabilities in a cross-platform scenario.We have a backup created from a standard Windows filesystem (e.g., using a Windows File System Agent). Our target for this restoration is a Dell PowerScale (Isilon) system, specifically into an NDMP share/volume.My primary question is whether Commvault supports the direct restoration of a backup taken from a standard Windows filesystem to an NDMP target on a Dell PowerScale appliance.If this functionality is indeed supported, could you please provide us with the relevant documentation, and ideally, a high-level overview of the steps involved in performing such a cross-platform restore? Regards,Robert

 Hi Team, We are getting the below error very frequently while running aux jobs. It tells that all device streams exhausted and job will be in pending state until streams become available. Please advise me how to allocate devices streams to avoid this issue.  I have increased Parallel data transfer streams on the Media agent level and Device streams on the Storage policy settings- it does not seems to be helping. Please advise me how to define stream values and what are the things we should consider when increasing or decreasing the streams. How it works?  

Hi Folks,we need to create quite a lot of custom packages (rpm) for linux clients on a regular basis (SAP-Oracle, SAP-Hana, Linux-fs, and so on.)We are currently doing this via ./cvpkgadd and then clicking through a lot of pages until the custom package is finished at the end. is there a way to automate this process via some command line where all necessary options (most of them can be left at the default value) are provided (which packages to include, to which commserve to connect to, ...)?Thanks for any ideas on this :)

Hi,Does anyone have a documentation of sql backup using intellisnap? I need to use with proxy servershould I configure the storage array that we are using? should I create a user when I configure the SQL subclient using intellisnap?Thanks  

Hi Team,After upgrading to Commvault Platform Release 11.40.13, we observed an issue in the Backup Job Summary Report. The report now shows an additional status – “Completed without Backup.”On review, most of the jobs under this status belong to SQL servers with databases configured in Simple Recovery Model, where TLOG backups are skipped. Although the jobs complete successfully, they are being flagged under this new status, which is impacting the SLA completion percentage in reporting.We would like your guidance on the best approach to handle this: Exclude “Completed without Backup” jobs from the Backup Job Summary report so they don’t affect SLA metrics. Alternatively, create separate schedules for databases configured with Simple Recovery Model (without TLOG backups). Kindly suggest which appr

Hello guys!we have 5 XL Linux Media agents, and all of them have 2 DDB Partitions in the size of 5.9 TB. both of the DDB partitions are configured in RAID 1  when trying to configure storage pool from these media agents, we only can configure up to 6 DDB Partitons, and we need all 10 partitions to be available within the storage pool  is there any chance of it?

Is there a clear process to migrate from an Index Server Cloud to an Index Server?We have a two-node Index Server Cloud for Exchange Mailbox and its associated HAC Cluster that are due for a Hardware Refresh. Given that Index Server Cloud is deprecated we will need to look at migrating in the near term.

Hi,we backup our TEAMS chats.But under “Users”  nothing is backuped.  Is it possible to backup the user TEAMS chats?RegardsDennis 

When trying to assign any data classification plan with our clients it shows this error??Someone please can help? (PlanID-[Number] is marked incomplete. No entity can be associated to the plan) NB: There is no missing setting related to this plan or any new plan with the same error.   

Im running thru the process on how to rebuild the Web Server shown in the link belowhttps://documentation.commvault.com/11.42/commcell-console/web_server_hardware_refresh_setting_up_new_web_server.htmlThe process looks straight-forward except step 9################################################To restore MongoDB database on the Web Server:a.Copy the latest MongoDB backup file. To retrive backup files, see Retrieval of Disaster Recovery (DR) Backups From Storage.b.Run the Mongo recovery assistant tool.############################################Questions I have1.  How do we get a backup of the MongoDB, it says here retrieve from DR Backup? The one in the DR backup are SQL DB files and not MongoDB?2. Is my understanding correct that this also applies to DR backup from the Commserve for a setup where the Web Server/Command center is in a separate server from the Commserver?3. It says run the Mongo Recovery assista