Commvault Cloud Topics

https://documentation.commvault.com/v11/essential/125353_rest_api_get_virtual_machines.htmlGET <webservice>/VM operation give us the  list of virtual machinesit gives almost all the info about the VM, like latest backupjobid, vmsize, the virtualization client info, subclientid, clientid etc. Instead of listing all VMs’ i want this info for a specific VM, how shall i fiilter out the info for a VM in this API operation. 2 methods that i tried are, but this isn’t giving me complete info GET <webservice>/VM?Search=vmStatusInfoList.client.clientName%3Acontains%3Axpath:{/workflow/inputs/source_vm}&GET <webservice>/VM?Sea

I have a job running AppAware backups for a SQL server that supports one of our applications.  The server admin team asked me to backup two additional servers for the application at the same time as the SQL server. I tried adding them to the existing job but I get an error because SQL is not installed on the two new servers. The message says “App aware backup is skipped for Virtual machine, VM backup completed successfully”. So the servers are being backed up (I believe) but the error message is causing our operations team some heartburn. I thought there was an additional setting that could be added to ignore the AppAware error and suppress the message from the Backup Summary report. Does anything like that exist?  Running 11.26.36.  Thank you!

What report can I run show deconfigured SQL agents from the java console ?  

Hello.We have configured a plan to run a Full backup once a week, and Incremental Tuesday through Friday. However the Incremental backup is running all the time and not for the time we schedule. Here is the RPO configuration. Could you please help us guys ?    

I am creating a partitioned DDB with two media agents. What interface of the media agent should i Add? I have dedicated NIC available.Do in need ta add the IP-address of the media agent?  What happens if i leave it to default?  I have implemented this in the past but I cannot remember this part. 

CommServe LogJob StuckJob AttemptsDR Configthe backup of DR was completed with error and in the above images all job related info​​​

Hi Guys,I’ m trying to use Bare Metal Recovery. When we open the Desktop with a 1-Touch iso, it stays in the "Installing software onto the RAM drive" stage. Although we tried several times on 2 different Desktops, it remains at the same stage. We waited about 24 hours. Any chance of seeing the log files, or any idea? 

Hello All, We have a custom need of performing frequent backup for every 10 mins once to secure some critical information . The jobs are setup and running , but only one job runs per subclient hence only 1 active jobs but a lot of queued jobs in the queue.  Is there a way to handle this or suggestions to overcome the queued jobs ? Commvault version used is V11.24.60 , where backup are store on HPE apollo Hyperscale X ref architecture.  

how to do a commvault migration from VCF3 to VCF4 ?

I want to grant two staff from the internal security at my employer access to see the “Unusual file activity”  information (under “Monitoring” within the Command Center) and have added them with the “View All” privilege.  They can access the page but don’t see any information there.  The should see: But they actually see: Is there a way to grant them view access without granting total root / superuser / god-like access?Ken

My administrative Job Summary Report has started to show:ERROR CODE [34:53]: CommServeDR: Destination Directory [\\<sever_216>\D$\DR_Dump_Prod] does not exist or is inaccessibleSource: <server_57>, Process: commserveDRWhen I check <server_216>, I see there’s lots of disk space and that the D:\DR_Dump_Prod folder exists and has several folders named SET_99999 with the most recent folder being 2 days old.  Does anyone know how to check what’s gone wrong?Ken 

Hello, I do a Windows backup with file system agentI created a C:\Temp folder and a file test.fileI made a default backup using the the default subclient. When I brwose to restore the file, the Temp Folder is empty, is it excluded by default ? If yes, how to enable it ! Thanks !  

Hi Team,I need to revoke vm license, Could you please help me. Please provide screenshot or steps.   

NEW features and enhancements are here! In this release, we're excited to announce a number of new Metallic innovations including our expanded support for OCI and Azure VMs. And for even more information on recent Metallic releases, join our Metallic Community Live Webinar on October 27th where our experts give a deep dive look into the latest enhancements to the Metallic platform. We hope to see you there!   October 11, 2022 Release Recap:      New Features Expanded OCI Support  Plan Deletion Authorization  Consistent Backups for Azure VM        New Enhancements Server Plan Simplification   Metallic Enhancements for Azure VMs  Additional d

indexcache directory almost fullIt doesn't clean up to the set value so i would indexcache delete manually how can i do?

What is the Unix group we need to use to install sybase commvault agent on Sybase server. 

Restoring From 12c RAC to 19C RAC , but in restore the Destination client is not showing .. 

Question:I am not able to change the job results drive from H to G.G:\Program Files\Commvault\ContentStore\JobResultsThe error i receive is   Do I have to add the full path Program Files\Commvault\ContentStore\JobResults or can I just set the job results directory to G:\  

Hello all, I’m trying to configure my OCI into Commvault to test this tool (I’m using trial licence) but I’m dealing with some errors as shown bellow: What certificate is this? How can I install it? And where?Then, I use the CloudTestTool and it shows this:  Look at the log file: 4228  2274  10/12 12:54:02 ### GetTenancy() failed. Error:  Message: The required information to complete authentication was not provided or was incorrect.4228  2274  10/12 12:54:02 ### Failed to get the namespace. Error:  Message: The required information to complete authentication was not provided or was incorrect.4228  2274  10/12 12:54:02 ### CheckServerS

I’m getting the following alert email roughly once an hour:> Anomaly Notification> The system detected an unusual drop in the pruning performance for the following databases in commcell <CommServer_Host>> Deduplication Database     Reason> HyperScale_Primary           inrease in (CommServe Job Records to be Deleted)> CV Cloud Storage               increase in (CommServe Job Records to be Deleted)> Please click here for more details.When I follow the “click here” link, I see:> 1   CommServe Job Records to be DeletedThis has been going on for a couple of weeks.  I don’t think an annoying email is a big enough deal to open a ticket for but I’d still like to clean this up.  Does anyone know what the problem is and how to fix it?  I’m sorry to say the CommVault help pages for this are not very useful. Ken

Hello,We are seeing a very large random read load on our Hitachi G350 backup storages with NL-SAS disks. These random reads are completely consuming our backup storage performance. We have two G350s on campus and a third at a remote site. Commvault runs copy jobs between these three G350s.DDB is on NVMe locally in the Media Agent, also the Index Cache Disk.We ran several analyses and Live Optics showed us that the daily change rate is 334.9%, which is mainly due to the Windows File System policy, for which we see 2485.1% daily change rate.Does anyone know how the random read load could be reduced since our disk backup is otherwise unusable. What steps could we take to optimize the Commvault configuration?Screenshot: Thanks for your help! 

Pretty straight forward there is a process for manually removing the Linux/Unix clients but I can’t for the life of me find the documentation. The standard methods such as cmvpkgrm are failing. If you have it on it hand please share. Thanks.Chris.

Hi guys,due to  loss of a complete mailbox we had to restore all objects of the user back to an empty mailbox. Environment is EWS-based, hybrid Exchange, Mailbox v2, incremental forever...The user has the habit to move all mails from inbox to folders, keeping inbox “clean”. Oftentimes this move happens only days after receiving the mail.So after successfull restore the user found 80% of the mails in the inbox, because that’s where they were when the backup ran. While, yes, all objects are restored, it’s for from optimal behaviour, as you can imagine.Apaprently moving mail objects from one folder to another in outlook means deleting the object at the source and creeating a new object (with a new GUID) at the destination. Commvault has no chance of tracking the object’s “journey” within the mailbox. So it’s “works as designed”. Since Full backups are not supported (which would probably index all objects as-is again), we’re stuck.Is this

Why isn't there a pop up/dialog box for SQL restores,confirming the source and destination? This would be really helpful to review the restore before we submit to avoid any human errors? How shall we enable this? or request for this? 

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