Commvault Cloud Topics

Curious, does anyone have cohesity setup as a file share. Using Commvault NAS agent to protect CIFS shares over SMB. What performance are you getting and or running into any issues. 

My OneDrive backups are configured to use my Tier 3 Prod (“other” production) storage policy which has a 14 day retention for all backups and a 1 year retention for monthly backup.Today I noticed that a coworker named Simon who moved on to greener pastures more than a year ago still appears in the list of clients when I do a Browse and Restore search on OneDrive users within the CommVault java GUI.  The Backup Time reported for Simon’s files falls within the weekly synthetic full backup that runs Saturday nights.I thought there might have been a failure to clean up Azure but when I check admin.microsoft.com, Simon does not appear as an active, guest, or deleted user.  I checked with my O365 administrator and Simon’s files appear to have been properly deleted.I don’t understand why his files are still appearing within the CommVault backups.  Shouldn’t his OneDrive files have expired by now?  Ken

Hey folks,As we see a steady stream of adoption for version 11.28 (also known as Commvault Platform Release 2022E), there are a few trending issues we have detected along the way for that we have fixes for. I wanted to summarize those here to make folks aware in case they encounter them post upgrade and to help get your CommCell performing as it should as fast as possible. Update 4/08 - Maintenance Release 11.28.14 resolves all the issues below. You can obtain the latest Maintenance Release here. Issue #1 - “The case of the Unresponsive Commcell Console”  CommCell Console UI unresponsive after upgrading to Platform Release 2022E (11.28) or higher This one is caused by having custom shortcuts to the CommCell console. In 11.28 we are leveraging a new release of Java which requires extra parameters to be added to the shortcut. As customer shortcuts can be created outside of the default deployment, Commvault does not update those during upgrade which leads to the condition. Thankfully, the

Hi All.I have a DDB on a Linux Media Agent running in Azure. The “CommServe Job Records to be Deleted” is very high and reporting as Critical in the Command Center Health Report.I have confirmed that the Storage Policies associated to this DDB is enabled for Data Aging. Physial pruning is also enabled on the DDB.When running Data Aging to this specific DDB/Copy there is no entry in the MediaManagerPrune log on the CommServe for this DDB ID. All the other DDBs are listed.There is also no SIDBPhysicalDeletes log file on the MA.I have checked the jobs and no jobs are retained past the retention period.Any idea what would cause the records to remain on this DDB?Let me know if you require any additional information that could assist.Thank you.Ignes 

Hi All,I am trying to automate the commvault setup, configuration and backup/restore procedure in our environment. We have chosen python sdk (cvpysdk) to do automation. I am not able to find any module for media agent installation in cvpysdk. Can anyone please please help me with the workaround? Even a CLI would help for automation. I am doing all the setip on windows client, hence need the cli/module for windows setup/configuration. Thanks in advance.

I installed SQL 2008 agents on a cluster. After installing on both servers, I see the servers on the console but not in the Command Center. And I don't see the instances on the console. Can you help me? Thanks Sorry for my english

Hey All, one question regarding the SQL Log backup.  We had 2 SPs  SPDB → FullSPlog → translog We are running every 10 minuts log backups and every 15 minuts auxcopy. The split is needed because after the full db backup the auxcopy take a long time. That we have the logs in DC2 we splited that the auxcopy for both SPs can run at the same time.  No we have the problem when 1 DB is converded to diff that the Hole job will associated to the SPDB SP.  Exampel: Server 1: DB1 / Recovery modus FullDB2 / Recovery Modus SimpleDB3 / Recovery Modus Full When the Backup job started it goes to SPlog when the second dbs runs the hole job is rerouted to SPDB.  Is there any possibility to prevent ths ? Yes i can create an new subclient for all dbs with simple recovery modus… But what happend when the dba create a new one. 

Hi Guys, The Customer is getting the following error during FS backup of Windows Client: I have run Check Readness and this is what I see  However, there is a network communication between the client and CS/MA. CV ping from client to MA and CS CV ping from CS to client All services have been restarted on client and MA.I have also done a repair software on the client.One way firewall has been set (client to CS and MA - restricted, CS and MA to client - blocked). I have noticed one thing. CS and MA are running 11.20.40. The client is running 11.20.46.What do you think guys? May it cause an issue? Rgds,Kamil 

Hi allsomeone doing comvault monitoring with zabbix by agent?if so please help us at the config levelbest regards

I see that we have a utility “CVVMwareSnapshotUtil” to remove snapshots for VMware VM’s.Reviewed the below documentation link but it talks about Only windows and we have Linux proxy machines so checking if this can be used for the same.Removing Virtual Machine Snapshots (commvault.com)

Hello,I’m at the end of configuration of exchange Hybrid archivization in Commvault. It works for users without Exchange Public Folders in use, but fails for the ones using that feature. Documentation is not entirely clear for me in that matter:https://documentation.commvault.com/v11/essential/93792_assigning_permissions_to_online_service_accounts.htmlFor public folders, service account should have owner permission at the root level (all public folder). For public folder backup and restore, the service account must have impersonation and view-only permissions.I don’t understand the difference, is granting the owner optional and when someone doesn’t want to grant that high permission then, the lower “impersonation” and “view-only” must be in place or there must be an owner set at the Exchange admin GUI level for public folders and in addition impersonation and view-only permissions with Exchange power shell?And it supposed to be “View-Only Configuration” or “View-Only Recipients” or bot

Dear all,what does it happen when an auxiliary copy job is suspended and then resumed?I know this sounds like a strange question but comes from the following experience. We have auxiliary copy jobs that take a long time to be completed and often they are still running when new content is added.In this case (new content added) the values of Total Data to Process, Number of Readers in use and Current Throughput are not updated in the Job Controller and, even more serious, they remain the original ones for a long time.If I suspend the aux copy job and resume it right after, all the values are recalculated, a much higher number of Readers are allocated and the aux copy goes much faster.Is this normal? I mean, I expected that the load resources were recalculated periodically but it looks like it doesn’t happen. Thank you in advance for your helpGaetano  

This is the fourth and final installment in our series of articles on the latest capabilities of HyperScale X. Catch up on the first three: what’s new in HyperScale X in 2022E, redesign and innovation of the HSX installer, and enterprise-grade security capabilities.  The latest release of Commvault HyperScale X 2022E brings continued focus and improvement on the day-to-day operational aspects of the product. Arguably, customers spend a majority of their time simply operating, upgrading, and ensuring the health of their data protection environments. While initial installation is important, the maintenance and monitoring aspects of the product are key to enable the business operations to continue with little or no impact. After HyperScale X has been installed and secured, much of the ongoing efforts will be making sure that the software is kept up to date, and that any failures are rapidly detected, remediated, and brought back to service in a timely manner. These two items will be the p

In our environments we install a restore-only agent on all systems and we use application discovery to deploy application agents automatically. This works pretty well and Commvault automatically starts creating backups through the attached server plan. But besides that the automatic appliation discovery installs and configures application agents it also activates and enabled the FS agent. In case you also use VSA level backups it results in a backup of the file-system being created twice and unwanted impact on application performance. So my question is pretty straightforward: can you prevent the FS agent becoming configured once application discovery pushes out the application agents? 

Hi,Does network throttling work for VM backups? for example, VMware backups.If it does, does it apply only for LAN (NBD) backups? or also for Hot-add and LAN-free (SAN) backups? Thanks.Sergio

Hello  I have an issue related to DDB as shown below  the q&i time is very high, known that the media agent is serving Oracle and SAP dbs only with daily full backup around 23 oracle rac and 18 sap client.library is from flash storage.DDB Disks is ssd and moved to pure storage [ NVMe disks]  due to insufficient space on local disks any idea how to maintain this ? 

Hello team DDB hosts on Raid5 make up of SSD and observed DDB Q&I reach to 102%Questions:#1 Can we still run the iometer on the RAID...right?#2 CV doc stating ‘Recommend dedicated RAID 1 or RAID 10 group.’ and should we follow this to reconfig raid that use for hosting DDB: https://documentation.commvault.com/2022e/expert/111985_hardware_specifications_for_deduplication_mode_01.html 

We are installing Commvault 11.28.10 and seem to be having an issue with getting the Alerts/Events to send to our syslog server. We followed the instructions in the installation linkhttps://documentation.commvault.com/2022e/essential/114237_configuring_syslog_server.htmlBut it doesn’t seem to work properly, we have validated that we can reach the logging serverfrom the os command line (we are running the commserver on linux)Does anyone have any thoughts on what might be missing to enable the alerts/events tosend to syslog server? We are getting them via email so that part does work. 

Do you have the option to change the compression algorithm for Commvault backups? (BROTLI, ZLIB, or LZMA). Documentation would be a great help. Thanks! 

I am looking for information on how Commvault cleans up its target S3 bucket.  Is there any documentation on how this works?ThanksChuck 

Hello Commvault Community,  I create a new topic because I don’t know if I will get an answer - it has already been resolved.Same topic as here, but for SP20:   There is a logon failure during configuring the Red Hat Virtualization pseudo client.Client proxy connects to olvm manager via http. The latest version of the manager doesn;t support such a connection. You have the opportunity to find out if such a patch is available for SP20 or if we need to write to Commvault support to write such a fix for SP20. Thanks&Regards,Kamil

I am attempting to clean up workflows in my environment, but I want to archive the code in case its necessary at some point in the future.https://documentation.commvault.com/2022e/essential/49428_rest_api_get_workflow.html returns the workflows including all their versions.The workflow definitions can be grabbed using the workflow id, but I don’t see a want to get each version. Am I missing something? It there a way to get a list of the workflow ID for each version of a workflow? thanks.Chris.

Hi, I try to restore a VM out-of-place… The job goes into pending state…Log is full of messages like this…3056  10d0  11/02 09:53:19 1163367 11-# [DM_BASE    ] OpenForAioReadWithRcvry: Cannot open file [L:\Maglib01\RZ1DIR_05.31.2021_06.36\CV_MAGNETIC\V_15686\CHUNK_1346214\SFILE_CONTAINER_001] for reading. SysErr [0], QiErr [0xEC0203E1:{CDataServerFile::Open(4052)} + {DNFS::NfsFile::ConvertToMMError(2691)/MM.993-0xECCC0002:{DNFS::NfsFile::waitWorkCompletion(367)/ErrNo.2.(No such file or directory)-L:/Maglib01/RZ1DIR_05.31.2021_06.36/CV_MAGNETIC:/V_15686/CHUNK_1346214/SFILE_CONTAINER_001 NFSOP Error: NFS: Lookup of /V_15686/CHUNK_1346214/SFILE_CONTAINER_001 failed with NFS3ERR_NOENT(-2)}}]3056  10d0  11/02 09:53:19 1163367 11-# [DM_BASE    ] GetSfileInfo: OpenForAsyncRead failed for Sfile 1, Chunk [1, 15686, 1346214], NativeIO [0], Err [11], File [L:\Maglib01\RZ1DIR_05.31.2021_06.36\CV_MAGNETIC\V_15686\CHUNK_1346214\SFILE_CONTAINER_001]3056  10d0  11/02 09:53:19 1163367 11-# [DM_BASE   

Hi team.I have a question about data verification on sec tape copy: How to exclude a specific tape from the data verification process ? Or how to address problems as below:My setup is simple - primary copy on disk lib and secondary copy to LTO. Both copies are verified.From time to time I see a tape that generates a lot of CRC errors during data verification. The verification process takes a long time blocking tape drive and is either completed or sometimes stuck. After that, dozens of jobs on the tape have the partial verification status. Next scheduled verification process repeated with the same results.What surprises me even if the tape exceeds the threshold of w/r errors and has the condition status of “bad” - it is still subject to verification. Why such verification should not finish for some jobs as failed and that’s it. I have such a nasty tape quite often and then a lot of problems. Manually checking and excluding from verification dozens of jobs on tape is practically impossi

Hello team We’re going to replace the on-premises disk library that use for 2nd copies  with a new immutable container that created in Azure Blob if it’s possible to migrate old data(dash copies) that currently store on the on-premises disk to this new immutable container by creating a new copy that takes the old 2nd copy as source and destination points to this new immu container  for two scenarios :2nd copy with mixed retentions2nd copies have the same retention  #1 If yes, once migration complete, can we run CV workflow to convert it to CV Worm storage lib or we should config the new cv lib to worm before migrate data?#2 More concern about the dash copies with mixed retention and data will not get aged until all jobs meet retention, should group copies with same retention into a dedicated immutable containers first?#3 Once all set (data migrate to this new immu storage and convert to worm mode in CV), does subsequence 2nd copies will continue running into this new immu storage or we