Commvault Cloud Topics

Hi everybody, Could you please help me out with configuring email alerts after a failed backup.A created a report (job summary) and added an alert, but didn’t receive any email after failed backups.PS: mail server working fine, passed the test. Thanks in advance.

Hello, What is the default retention  when Commvault ask aws to take snapshot ?I think that  they’re deleted by commvault after a period  but when ? Thank you ! 

I need to know difference between Commserve LiveSync  and DR

Hi Is it possible to target just a handful of mailboxes for content indexing Or even target by specific EDB’s or AD groups 

Hi CVcommunity, I do have a question and maybe some of you could point to what first steps should be taken to perform the following: We have backup jobs tha are failing with error codes such as ‘Waiting for services to come online’, ‘Error encountered when closing virtual device. Please see SQL server vdi.log for more details’ and etc. - Most of those jobs usually are fixed by simply resubmitting the job or resubmitting it after restarting client services….Is there an option that Commcell could run a workflow itself when job fails with such failure reason?Workflow should restart client services and resubmit the job.  

Hello, I need to get a full list of installed hotfix of a given client, would someone know how to get it please? Properties (even advanced) does not shows details, i even don’t find it in reports… Thanks in advance!

hi, i was wondering if is expected that the an ad groups users are automatically managed by commvault?a customer noticed after removing a user from a group that it was still in the user group according to commvault, even after a succesfull sync.and i could not find a statement in the docs which says that it will automatically remove user if they are disassociated from the group in ad.  so we used the above sync now button which was succesfull.and we expected a user which is not in the ad group to be removed:but it is still listed there.so i was wondering is that expected?  kind Regards, Thos Gieskes.

Hello,We are experiencing some problems related to the restore part(FS/SQL)in the sense that even if we have some firewall rules set up in place(inbound/outbound on MA,clients,commserver via proxy server)and the backup is made using a separate backup network card configured on proxy server and clients, the restore part still seems to be made via LANUnfortunately this problem with the restore made over LAN causes us a lot of problems in the sense that sometimes the firewall crashesIs there anyway to avoid this and force the restore to be made using the dedicated backup vlan?

Good day vaulters! Has anyone used the powerstore with an intellesnap? Curious how you got it rolling.

My openstack based public cloud instance backups which I am trying to configure for the first time, keeps on failing with error : To back up an OpenStack instance, select a Virtual Server Agent proxy that is running as an instance in the OpenStack environment. I have even tried using a seperate VSA instance deployed on my tenant but error still remains. What could be the issue.

Hello,the cliente need to migrate MS SQL Server database for the new server by Continuous Data Replicator.Someone already made this procedure and can help me?I install SQL Server in 2 servers and add to Commcell.Current version of Commvault: 11 SP 13+**Do i need to upgrade Commvault before migrating?Current version of SQL: 2012And the cliente is asking to me what the best version will migrate? 2019 standard or enterprise? 

Hi,We need to secure the communication between the commserve components and our vcenters. SSL will no longer be used in our vmware vsphere platform. We must use TLS 1.2 minimum.We use some Network topology but only those created at the commserve livesync activation.if i need to create a secure communication between Commserve and  Vcenter what option should i use to be sure using TLS ?kind regards,christophe

Hi!Started a pruning job (DDB → All Tasks). Checked the Logs on the MA, pruning is running.Checked the Ressource Monitor - CPU is low, Memory is low, Disk usage is low. So can i increase the pruning performance?

Hi, What is the difference between “size on media” and total “data written”?  If i look at the commvault documentation i find this:Size on Media:Displays the size of all chunks of data stored in the media.Total Data Written:The size of the data that is stored on the media.https://documentation.commvault.com/commvault/v11/article?p=9495.htm#o9497I don’t understand how it’s possible that “size on media” is larger than “total data written” 

hi,Another question regarding the “Backup job summary” report.Our problem is that the report is just too big. For a tenant, the backup report is about 70MB. (one month), which is just to big to send via email. (and for external customers, we just need to email...)Same for the html version, but there the compression is saving a lot of bytes.Now, my question: The (standard) report contains “Databases in SQL Server and Sybase Backup Jobs”, which is also part of the “Job Details”. So that’s duplicate data, and not really usefull if the customer has other databases too. (then it doesn’t make sens to only have the SQL server & Sybase jobs in a reperate sections)Is there a way that we can exclude the “Databases in SQL Server and Sybase Backup Jobs” information from the backup job summary report for a tenant? This way we could save a lot of space in this report.As it’s a standard report, I don’t think we can modify it? 

Hi,Is it correct that a new Team needs to be added manually if you want it to be included in the backup? Like https://documentation.commvault.com/11.23/essential/134544_add_team_to_teams_app.html? So unlike for example SharePoint Online, which autodiscovers and add new sites automatically.Thanks!

I have a question. We have a Azure storage account container “backup” added as Cloud Storage Library in Commvault. This storage account and container is provisioned in Commvault as CL_Backup library. Can I create an additional container in the same storage account, name it “newbackups” and add it as a separate library in Storage Resources called CL_SecondaryBackups for example?I’m trying to leverage data cost savings in Azure by using the same storage account but with multiple containers.

I am using a POST against the /Jobs endpoint to get all backup results. It’s filtered by JobType 4,5 and 14.Now i checked my SAP HANA Backups and realized that there are no LogBackups but i can see them when i’m using the job history in comcell console.Are there any more job types i should use in my filter to get all types of backups and restores?

Hello,we have created a test Azure blob space library which should be used for deduplicated secondary copy. There is an immutable policy set on the container. According to Commvault documentation we set the container retention twice the value that has the storage policy copy retention, then in the DDB properties “create new DDB  every [] days” to value of storage policy copy retention. During the backup cycles, there remain sealed DDB’s, which don’t reference any job (all expired). Then someday they are indefinitively automatically removed (and then their baseline from cloud storage space). These baselines in the cloud consume very lot space (and costs). There are 3 to 4 baselines in the cloud during the backup cycles.Please has somebody experience with cloud library deduplication (with immutable blobs) ?  Is really more then 3 times more space necessary for the backup ? Which process in Commvault decides, when the sealed DDB will be removed ?After test we would

Hello Gyes,  Now we are on going the domain migration. We have a pending commserver and others.Current Commcell hostname - comv.abc.local.Need to be change Commcell hostname - Comv.pluto.local What is the recommended senior for above Changing the Domain Name for CommCerver.I need to immideally answer. Thanks  

Hello!I recently discovered that we where missing backing up a database on a client. Asking around no one remembered removing the database in question from the subclient. Luckely this is a sandbox system, that also means we only keep 7 days of backups. Looking over them all of them was missing the database.So I looked in the SQLiDA.log file and had to scroll back all the way until March 1:st. On that day something happened. At the time of the backup, IntelliSnap, it seems the database is missing on the SQL server for whatever reason. As I understand it, the SQLiDA checks the sublient content and then checks the SQL server. If a database is missing on the SQL server the SQLiDA removes that database from the sublient, with as far as I know no notification!?! And the backup was marked as successfull!!I understand that the database would go into the default subclient, and would be backed up there. But in our case the original sublient is doing Intellisnap backups,

The virtual machine reports that it has virtual disks that need consolidation and this could not be performed automatically. In order to prevent a further buildup of delta disks and possible stability issues with the virtual machine, further backups of this virtual machine will not be performed until this condition is corrected.  Please check if there are any locks on the virtual disks or if the disks are still attached to a backup proxy. Unable to access file since it is locked Virtual disk file that is attached to virtual machine.

Hi All, I’m working on a decoupled image template (FR20) that we want to register using SIMCallWrapper after deployment using a script.In this scenario, The comms to the CS must go via a Network Gateway Proxy.Whenever we use the “-ConnectionInfo” parameter with SIMCallWrapper, We get error output: “Invalid arguments received”.Using the same format as documentation: [-ConnectionInfo GatewayHostname:Port].Ref: Registering the Client Using the Command Line (commvault.com)See below example:SIMCallWrapper.exe -OpType 1000 -CSHost CSHOSTNAME -CSNAME CSNAME -clientName CLIENTNAME -ClientHostName CLIENTHOSTNAME -authcode AUTHCODE -overwriteClientInfo -output C:\install\install.xml -ConnectionInfo PROXYHOSTNAME:8403I have managed to work around this is

Hi,we have a customer with some issues with the Outlook Add-In. For some users the Add-In does not load when trying to access an archived email and behaves like it was not installed. For others, the add-in loads, but does not display the email content. Double clicking an archived email simply shows a blank window. With the “Quick Look” button, the email can be accessed in the browser. Also, this icon is not shown for the affected users:The customer told that uninstalling and re-installing on those clients does not solve the issue. Since it is working fine for most of the users, this seems to be an issue with the add-in itself. My question is: Are there any logs for the Outlook Add-In to check? I asked my colleagues, but no one is actually used to the Outlook Add-In since we do not get in touch with it usually. 

Commvault 11.21.34.Cisco HyperFlex HXDP 4.5 (1a)VMware vCenter 6.7